Field service operations play a pivotal role in ensuring seamless customer experiences, as they directly impact a company's ability to meet client needs on-site. However, these operations come with a set of challenges, ranging from logistical complexities to communication hurdles. Grazitti's Field Service (FS) Booster steps in as a powerful solution, addressing these challenges head-on. Being a cloud-based solution, it empowers you to foster customer loyalty through connected service experiences. The platform equips agents with the necessary tools and pertinent work order data, ensuring their readiness for every service dispatch. FS Booster offers: Enhanced Capabilities for Existing FSL Implementations Customization of Additional FSL Features Assistance With Specific Use Cases Reduction in Manual Working Hours By leveraging this innovative tool, businesses can not only streamline their field service operations but also build lasting customer loyalty through connected service experiences. The platform enhances efficiency, improves communication, and ensures that customers receive top-notch service, ultimately contributing to a stronger and more satisfied customer base. Wish to improve your field service team’s productivity? Please write to us at info@grazitti.com and we’ll take it from there.

1. A Solution to Optimize the Capabilities
of Salesforce Field Service
Field Service Booster

2. What Are
Field Service
Operations?
Field service operations is the process of
providing on-site maintenance, repair,
installation services, and customer
support. For this, field service technicians take
charge of addressing customer requests,
troubleshooting issues, and executing essential
repairs or replacements.

3. Challenges In Field
Service Operations
Inefficient Scheduling
And Dispatching
Limited Visibility Into
the Field
Lack of
Communication
Manual scheduling and
dispatch processes can be
time-consuming and
error-prone. This can lead
to missed appointments,
late arrivals, and
customer dissatisfaction.
Field service managers
often lack visibility into
the activities of their field
technicians. This can make
it difficult to track progress,
identify potential problems,
and provide support to
technicians in need.
Poor communication
between field
technicians and
customers can lead to
misunderstandings,
delays, and frustration.

4. Introducing Field
Service Booster
A cloud-based solution that enables you to build customer
loyalty by delivering connected service experiences.
It helps you increase productivity by empowering
agents with the right tools and relevant work-order
data to prepare them for every service dispatch.

5. FS Booster
Offers
Enhanced Capabilities of Existing FSL
Implementations
Additional FSL Features Customization
Assistance for Specific Use Cases
Reduced Manual Working Hours

6. Key Features
of FS Booster
GPS-Based Location Tracking
1
2
3
Field agents use maps to view and plan work orders,
reducing travel time and saving costs.
Mobile Accessibility
Field agents can access work orders directly on the go.
This mobile accessibility streamlines operations and
boosts efficiency.
Rich Visualization Tools
FS Booster empowers agents with interactive
tools for field accuracy and decision-making.

7. Use Cases of Field Service
Booster
Crew-Skill Enablement
Assign field service resources as a
‘service crew’ and enable them with
automatic resource assignment at
the group level instead of the
individual technician level.
Avoiding Pseudo-Holiday Appointments
Link holiday calendars with the
region’s technicians’ work
calendars to prevent the
assignment of a work order to a
technician on a holiday.
Enhanced Location & Work-Order
Accessibility
Improve the visualization of
work orders in certain locations
and reduce back-and-forth
among field agents.
Inventory Management
Implement ‘check stock’ quick
action for field technicians to check
stock, as well as its details, upfront.
Bridging Sales & Field Service
Automate work order and related
work object creation when an
opportunity is closed.

8. Benefits of
Using FS Booster
Optimizes Scheduling
Reduces Costs
Empowers Frontline Workers
Increases Efficiency & Productivity
Improves Customer Satisfaction
Creates Connected Experience

9. Wish To Improve
Your Field Service
Team’s Productivity?
Please write to us at info@grazitti.com,
and we’ll take it from there.
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