1. GOURAV DAS
6,Bepin Pal Road
P.O.Nabagram
Dist:Hoogly
Pin:712246 (WB)
MOBILE NO.9831214797
EMAIL ID:gouravds@yahoo.co.in
OBJECTIVE: To obtain a challenging position and interested to work in
heterogeneous environment and to prove myself to be asset to the organization wherever
my services can be utilized.
EXPERIENCE SUMMARY: Eleven + years of experience in retail and customer
service.
EXPERIENCE DETAILS: Currently working with Samsonite as a Store Manager
from 16 July 2013.Current CTC:2.5 lacs approx per annum.
KEY RESPONSIBILITIES AREAS:
 Managing all aspects of merchandising, display and stocking.
 Training and Supervising sales personnel.
 Handling sales tracking, reporting and inventory control.
 Responsible for every phase day –to-day store operation.
 Working with store manager to ensure merchandising changes aligned with sales
pattern.
 Motivating employees to achieve personal as well as store goals.
 Building a teamwork environment that encourages hard work and collaboration.
 Monitoring the performances of sales personnel to ensure the productive work
environment.
Worked with Shoppers Stop Limited for 1 year 6 month and Marks & Spencer
for 6 years as Customer Care Associate.
KEY RESPONSIBILITIES AREAS:
 Selling merchandise.
 Achieving sales target.
 Maintain the basic standards in the areas of House keeping and Visual
merchandising.
 Keeping records of big customers and utilizing those data’s during promotions,
sales etc.
 Managed cashiering activities in areas of purchasing, returns, exchanges and
enforced store policies.
 Analysis of daily sales report.
 Act on customer grievances.

2.  Taking care of Customer Service Desk.
ACADEMIC QUALIFICATION:
Passed B.COM.
Passed 12th
standard from Delhi board.
Passed 10th
standard from Delhi board.
COMPUTER KNOWLEDGE:
MS-WORD, MS-EXCEL, POWER-POINT, INTERNET AND P.O.S
INTERPERSONAL SKILLS: Interpersonal effectiveness to influences using data and
logic, articulating with conviction, sensing underlying needs and opinions of individual.
PERSONAL INFORMATIONS:
FATHER”S NAME : RAJAT KANTI DAS
DATE OF BIRTH : 04th
NOV 1981
MARITAL STATUS : MARRIED
LANGUAGE KNOWN : ENGLISH,BENGALI,HINDI.
DATE: ______________ SIGNATURE
________________________
(GOURAV DAS)