1. For Self and Business Improving Emotional Intelligence SHINE A LIGHT ON YOUR BUSINESS

5. Manage one’s own feeling

6. Respond to others in appropriate ways.What is Emotional Intelligence Introduction – Definition and Meaning

7. Basic Emotions Joy Surprise Love Disgust Fear Sadness Anger “Amygdala” Is the most elemental part of the brain which is linked with the person’s mental and emotional state.

8. Components of the Emotional Intelligence

9. IQ V/S EQ (intelligence Quotient v/s Emotional Quotient ) Most Research shows that IQ can help you be successful to the extent of 20percent only on life. The rest of the 80 percent success depends on your EQ

11. Emotional Skills Managers should Learn Emotional Competency Emotional Maturity Emotional Sensitivity

12. Emotional Competency Tackling Emotional Upsets High Self-esteem Handling Egoism Handling Inferiority Complex

13. Emotional Maturity Self-Awareness Developing Others Adapting and being flexible

14. Emotional Sensitivity Understanding threshold of emotional stimulation empathy Improving interpersonal relationships Communicability of Emotions

15. Applying EQ in Business Organizations Human Resources Planning Job Profiling Recruitment interviewing Management Development Corporate culture Emotional Support Leadership

18. Nine Strategies for promoting emotional Intelligence Taking the time for mindfulness Recognizing and naming emotions Understanding the causes of feelings Differentiating between emotions and the need to take action Preventing depression through Optimism Managing anger through learned behavior or distraction techniques Listening for the lessons of feelings Using the gut feeling in decision making Developing Listening skills

19. Thank You Emotional Intelligence