18. “UX is the result of your interactions
with a product or service, specifically
how it’s delivered and its related
artifacts according to the design.”
- Nick Finck
19. User experience can be defined as the
overall experience a user has when
using a product or system.
- Me
20. UX is the
sum of all the interactions
a user has with your organization.
21.
22. Why should we care?
Vs
Which place would you want to stay in?
23. * Architects care about more than
just the buildings
* Apple does not solely focus just on
selling electronics
* Airlines, hotels, restaurants, health
clubs etc.
25. We take one idea per session and
discuss how we can incorporate it
in our applications.
For example…
26. If we want users to like our software,
we should design it to behave like a
likeable person.
- Alan Cooper
27. * Take responsibility of the error.
* Avoid using terminology such as
“fatal,” “critical,” “failed,” etc.
How friendly are your error messages?
* Do not use techie jargon, cryptic code,
or abbreviations.
* Reassure and recover gracefully.
