Othman Alazzam ENG 101 Decisions are something we make every day, no matter how big or small it is. But some of them are very important, and it could change our life. Those decisions we should be carful about it. Even sometimes we have to ask other people who might have more life experience to hear them opinion. I believe when it come to a fateful decisions, we should do whatever beneficial to our self no matter how it is look like as long as we don’t hurt others. In 2013 I received an offer from a channel called “France 24” to work with them on an assignment, I accepted their offer and packed my bags for my trip, my trip to Syria. I saw it as a chance to gain experience and I was excited about the new step my career was taking. It was an adventure that was mine for the taking, and going into the unknown, I took it. None of my parents encourage me, even my mom was mad of that because she was thinking it is too dangerous to go there. But I took a chance to this new experience in my career. when I arrived Damascus it was no walk in the park, it was a dangerous war zone, with signs of death and devastation all around. During my first moment I saw fierce fighting . There were three random shooting outbreaks that I remember in first day. We stayed at small hotel in the middle of the downtown, that area was under the Syrian military control. Our job was to do many reports about the civil war including the chemicals attack in Idlib. Next day we had to drive to Idlib, which about three hours drive. As press team we were moving with the United Nation team in them vehicles. Even the way was so scary and so many buildings has been destroyed, but everyone told us we are safe especially while we using UN vehicles and have security guard. Once we got there, we start hearing the bombs explosive. We know already this city was one of the hottest spot in the war. We went to the one of the hospital first, the emergency was so crowded, I saw a lot of injuries people sitting on the ground waiting for help. My supervisor asked me and the rest of our team to start filming. After ten minutes, one of the doctors give us a statement about the situation, I still remember he told us they receive more than hundred injury every day in the last week and there are many of them attacked by chemical weapon. Then we left the hospital heading to one of the biggest school in the city, which was turned as shelter for people who lost them houses. The school was so packed, people sleep next each other, and they don’t have enough water and food. We did another report there, including statement from the local leader. It was about 3:30 pm, we decided to go have a lunch at our car. While we sitting in the car we heard very loud explosive, it was only a few block a way. We got scared, but I suggested to my team to go check it out, we will have a good chance for an exclusive news. We drove a round the block, then we saw the car just been bombed in front of government building. We s.

1. Othman Alazzam
ENG 101
Decisions are something we make every day, no matter how big
or small it is. But some of them are very important, and it could
change our life. Those decisions we should be carful about it.
Even sometimes we have to ask other people who might have
more life experience to hear them opinion. I believe when it
come to a fateful decisions, we should do whatever beneficial to
our self no matter how it is look like as long as we don’t hurt
others.
In 2013 I received an offer from a channel called “France
24” to work with them on an assignment, I accepted their offer
and packed my bags for my trip, my trip to Syria. I saw it as a
chance to gain experience and I was excited about the new step
my career was taking. It was an adventure that was mine for the
taking, and going into the unknown, I took it. None of my
parents encourage me, even my mom was mad of that because
she was thinking it is too dangerous to go there. But I took a
chance to this new experience in my career.
when I arrived Damascus it was no walk in the park, it was a
dangerous war zone, with signs of death and devastation all
around. During my first moment I saw fierce fighting . There
were three random shooting outbreaks that I remember in first
day. We stayed at small hotel in the middle of the downtown,
that area was under the Syrian military control. Our job was to
do many reports about the civil war including the chemicals
attack in Idlib. Next day we had to drive to Idlib, which about
three hours drive. As press team we were moving with the
United Nation team in them vehicles. Even the way was so scary
and so many buildings has been destroyed, but everyone told us
we are safe especially while we using UN vehicles and have
security guard.
Once we got there, we start hearing the bombs explosive. We

2. know already this city was one of the hottest spot in the war.
We went to the one of the hospital first, the emergency was so
crowded, I saw a lot of injuries people sitting on the ground
waiting for help. My supervisor asked me and the rest of our
team to start filming. After ten minutes, one of the doctors give
us a statement about the situation, I still remember he told us
they receive more than hundred injury every day in the last
week and there are many of them attacked by chemical weapon.
Then we left the hospital heading to one of the biggest school in
the city, which was turned as shelter for people who lost them
houses. The school was so packed, people sleep next each other,
and they don’t have enough water and food. We did another
report there, including statement from the local leader. It was
about 3:30 pm, we decided to go have a lunch at our car. While
we sitting in the car we heard very loud explosive, it was only a
few block a way. We got scared, but I suggested to my team to
go check it out, we will have a good chance for an exclusive
news. We drove a round the block, then we saw the car just
been bombed in front of government building. We start filming
and looking for someone to get any statement. Few minutes
later, we start hearing massive shooting in short distance. We
start running back to our car to drive back to the school. But the
way was blocked from two pick up truck. Then a guy look in his
thirty come to our car, we were scared to death. He told us in
very calm way, ‘we not going to hurt you if you going to help
us”. None of us say any word for minute, then he asked again in
more serious way, “who is in charge here, and for who are you
working”. Then I told him we don’t have any one in charge, we
just a small team working together. I just tried to not let him
putt all the pressure one person, then one of us told him, we
work for France 24 tv.
Then in a nice way, he asked us to follow his car to his office.
We had no choice, there were a bout ten guys with a lot of
weapon. He drove in front of us while the other pickup truck
behind us. We end at the back of huge building, look like an old
factory. We went inside, the guy who spoke with us introduce

3. himself as the leader of his group, who they fighting against the
Assad military. Then he asked us if we would like drink some
tea. However, I asked him about how can we help, he said “you
are not French or any other western country citizens, so no one
will care about your life expect your family, this world care
only about white people life, that’s why your France 24 didn’t
sent them citizens here to not risk them life”. Then I said, so
what, why we here, we will do whatever you want, just let us
go. He said if you make a report about how the Assad military
destroy the city using a chemical weapon and I will give an
evidence for that, in addition tell the world we not a terrorist,
we just try to protect our children and fighting for our right.
We did what he asked about, then we sent it to our office in
Jordan and told them the situation, We asked them to not delete
anything, because our life will be in risk if this happen. The
office did exactly what we asked them. At the 8 pm news we all
see the report on TV. After that they let us go. We left Idlib
back to Damascus. Once we get there, I told my supervisor, I
am leaving back home, I will not risk my life again, and the
Assad military will be mad already about us for the report. He
told me our job not over yet, I told him I already made my
decision and I am leaving now. I left the hotel with my luggage.
I saw a police car a round, I asked them if they can help me to
get the border with Jordan, they refused, I offered them 500
dollar, with big smile they agree. Five hours later I arrived my
home. Next day, the office call me to say, our team in Syria got
bombed and lost one of them.
Two years later I found myself without job. I back to my
childhood dream to move to U.S. I told my parents about my
plan. They didn’t like it. As usual, I told them this my life and
my future. After I realized student visa will be best way to
move to U.S. I start the process. The biggest issue I had was to
get a bank statement for twenty thousand dollar as a financial
approve for the school and the embassy. I checked all my
options, but noon work out. Me and my parents were not have
this amount of money. Then my friend told me he can fake a

4. bank statement for me, and no one will find out. I took a chance
since no other choice left. My dad got mad of that, and told me
that’s a fraud. Next day, my friend gave to me the fake bank
statement. I start the visa processing immediately. After three
week I got my student visa to U.S.
Dedicated Billing Manager with 12 years’ experience for a
service provider of Therapists. Currently supervising Billing
department for Holding Hands Pediatric Therapy and
Diagnostics where 90% of business serves children and young
adults diagnosed with Autism. Prior experience with large
healthcare providers in Customer Service; Blue Cross of
California, Premera Blue Cross of Washington, and Farmers
Insurance.
Professional Experience
Company 1
Billing Manager (Feb
2006 – Present)
· Supervise billing staff Develop and implement billing process
and procedures resulting in increased company efficiency and
productivity.
· Supervise and monitor clients billing funded via Regional
Center, School District and Insurance (PPO, HMO and
Medical). Successfully resolve customer billing issues.
· Systematically increase office productivity by developing
more efficient documentation system and customer database
protocol by using NPA works/Code metro software.
· Oversee accounts receivable and unpaid claims.
· Review patient communications with billing staff. Resolve all
issues related to patient balances and billing while maintaining
a positive and professional attitude.
· Supervise all Insurance, Regional Centers and School Districts
billing and rebilling and reimbursement processes to ensure

5. account resolution.
· Train billing staff of 4 on insurance plans (PPO, HMO, and
Medi-Cal) for full understanding of benefits, payment policies
and procedures. Guide and monitor staff on benefit verification
process and obtaining authorization on billing codes.
· Supervise, train, and mentor current staff of 230 therapists
regarding billing procedures and policies.
· Conduct all new hire orientation sessions for all employees
regarding billing procedures and polices.
· Review and approve payments processed by insurance
companies for accuracy per patient benefit plans.
· Conduct weekly/monthly audits on rendered services, session
notes and pay codes of employees.
· Monitor client’s authorizations for ABA (Applied Behavioral
Analysis), Social Skills, and Adaptive Skills for accuracy of
vendor numbers assigned per service by Regional Centers.
· Audit annual contracts for accuracy on all services through
Regional Centers. Audit each contract for accuracy.
· Monitor and review client’s individual service agreements
with school districts. Administer annual contracts with all
school districts.
· Oversee therapist credentialing process (CAQH, NPI) with all
insurance companies.
· Supervise the administration of insurance client’s e-billing
and paper claims. Monitor CPT codes, modifiers, and diagnosis
codes using NPA/Code metro and Kareo software.
Knowledgeable of insurance guidelines, including HMO/PPO,
Medicare and state medical plans. (LA Care, Care First & etc.)
· Monitor Coordinator’s duties concerning therapist billing
hours for scheduling within authorized hours. Audit therapist’s
payroll for pay code and billing accuracy.
· Problem solve on all IT related issues with billing software;
NPA Works/Codemetro.

6. Company 2 (Oct 04 – Feb 06)
Patient Account Representative II:
· Provided regular updates of billing activities to Director.
· Coordinated and participated in regularly scheduled meetings
with the physicians and operation staff.
· Assisted in the coordination of the registration of patients into
the billing systems.
· Keyed charges, payments, adjustments, and balanced
receivables to deposits.
· Reviewed accounts for collections procedures.
· Handled telephone inquiries from patients and insurance
carriers.
· Accounts receivable, maintaining timely billing, running
month end financial reports.
Company 3 (Sep 03 – Feb 04)
Customer Service Representative:
· Researched and resolved telephone and written inquiries
regarding benefit claims adjudication with Calpers Members
(State of CA Retirees) membership and billing.
· Assisted in achieving section and departmental goals in
quantity and quality through individual and collaborative
efforts.
Company 4 (Jul 02
– Jul 03)
Customer Service Representative:
· Researched and resolved telephone and written inquiries
regarding benefits, claims adjudication and membership and
billing.
· Assisted in achieving section and departmental goals in
quantity and quality through individual and collaborative
efforts.
Education

7. Argosy University (Graduating July, 2018)
Bachelor’s Degree in Psychology
Bellevue Community College (Bellevue, WA)
Multi-media
Associate’s Degree
Lake Washington Technical College (Seattle, WA)
Office Technology Core Program
Certificate
· Professional Portfolio
This assignment requires you to gather a compilation of papers
and projects from this course and previous courses and add them
to your Professional Portfolio. The portfolio is designed to help
you compile all you have learned throughout your
undergraduate studies with the best examples of your work to
represent what you are capable of doing when you graduate the
program. This assignment also gives you a opportunity to
reflect on what you have learned as a student of psychology,
and to prepare to actualize your post-graduation goals. It will
serve as a resource as you navigate the world of prospective
employers and graduate admissions committees. The student
portfolio is also a measure of effectiveness for the Argosy
University baccalaureate program in Psychology. As you
develop professionally following graduation, you can add work
samples and other pertinent materials, as well as modify
existing documents, to reflect that development.
The Professional Portfolio includes two main sections. A
Professional Profile section that is completed by all students
with either an Employment focus or a Graduate School focus,
depending on your post-baccalaureate plans. The second section
holds your Professional Work Samples demonstrating your
abilities, skills, and competencies across a range of tasks and
objectives. This section also includes a Final Evaluation of

8. your work samples, yourself, and the psychology program.
The Professional Profile section summarizes your career
planning and professional goals. You have already compiled the
documents for this section in Modules 1 and 2 of this course. It
contains the following documents:
1. A Cover Letter as a way to introduce yourself to a potential
employer This includes details about yourself and why you feel
you are qualified for the position. (Employment).
OR
A Personal Statement describing your immediate and long-term
career goals, including an explanation of why these goals are
appropriate in terms of your knowledge, skills, personal
characteristics, values, and experiences (Graduate School).
Note: The personal statement is attached to the Curriculum
Vitae (Graduate School), and the Cover Letter is attached to the
Resume (Employment), so take the time to be creative and not
repeat yourself.
1. A Resumewith list of References that is current, accurate, and
professional in appearance. (Employment).
OR
A Curriculum Vitae with list of References that is current,
accurate and professional in appearance. (Graduate School)
1. OPTIONAL: A copy of your Transcript(s)
The Professional Work Samples section demonstrates your
performance and mastery of Argosy University's program
outcomes/competencies for the Psychology major. Select 3-5
documents to serve as samples of your best work in the
program. Together, they should illustrate your mastery of all the
7 program outcomes listed below. Examples of the type of work
that would illustrate each outcome is provided below, as well.
The 3-5 documents should be samples of your work that you
completed in previous courses as an undergraduate student.
These outcomes are listed below, along with the assignments
that could be included to demonstrate mastery of the outcome:
· Cognitive abilities (critical thinking and information literacy):
Assignments or projects that demonstrate problem solving,

9. analysis, synthesis, appropriate use of information resources,
etc.
· Research skills: A copy of a research proposal, a survey
developed, etc.
· Communication skills (written and oral): A topic paper,
presentation outline, or PowerPoint that demonstrates your
written and oral communication skills.
· Ethics & Diversity awareness: Papers that demonstrate your
understanding and/or analysis of ethical and diversity issues in
psychology.
· Knowledge of foundations of the field: Assignments, papers,
or projects that demonstrate your understanding of basic
concepts, theories, and empirical findings in one or more of the
domains of psychology, including biological, cognitive,
developmental, personality, and social.
· Knowledge of applied psychology: Assignments, papers, or
projects from courses and/or an internship that demonstrates
your ability to apply psychology to personal, social, and/or
organizational problems.
· Interpersonal Effectiveness: PowerPoint presentations, videos
of your presentations that demonstrate your ability to
communicate effectively, appreciate diversity and cultural
sensitivity and awareness of your impact on others.
Once you have assembled your work samples, you will write a
700-1000 word narrative to serve as a preface to the
Professional Work Samples section. This narrative should
consist of a clear and thoughtful analysis of how each work
sample reveals your strengths and areas for improvement,
according to each of the seven areas addressed in the program
outcomes/competencies (listed above). Towards this purpose,
you will complete the Student Self Appraisal of Learningfirst,
and then use that to generate the preface . Make sure you also
address how you intend to strengthen your competencies in all
areas as you graduate onto the next step of your professional
career. On which areas will you focus most and why?
This preface should also include an evaluation of the

10. Psychology program as well as suggestions for the program that
will enable it to help future Psychology majors develop these
strengths and overcome these weaknesses in the future.
Enter each of these components (Professional Profile,
Professional Work Samples, with self- evaluation) into the
Professional Profile Template. Post your Professional Portfolio
to the Submissions Area by the due date assigned
Assignment 2 Grading Criteria
Maximum Points
Compiled all the elements of the Portfolio using the template, in
a neat and professional manner. Included at least 3 work
samples.
10
Completed the SSAL and included it in the Portfolio.
10
Submitted a 700-1000 word, clear and thoughtful analysis of
how each of the 3-5 work samples reveal your strengths and
areas for improvement, according to each of the seven areas
addressed in the program outcomes/competencies.
30
Addressed how you intend to strengthen your competencies in
all areas as you graduate and which areas you would focus most
on, and why.
15
Included an evaluation of the Psychology program along with
suggestions to enable it to help future Psychology majors
develop these strengths and overcome these weaknesses in the
future.
15
Wrote in a clear, concise, and organized manner; demonstrated
ethical scholarship in accurate representation and attribution of
sources, displayed accurate spelling, grammar, and punctuation.
20
Total:
100