The document provides guidance for integrating interventions to address gender-based violence (GBV) within humanitarian housing, land and property programs. It discusses linking GBV programming to humanitarian efforts, conducting assessments to understand GBV risks while incorporating questions into existing assessments, and mobilizing resources to fund GBV prevention activities from the start. Implementation requires establishing responsibilities, prioritizing women's rights and participation, and coordinating with GBV specialists on activities like training, standards, and community outreach. Coordination is key to effective GBV risk mitigation.
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Module 5: Thematic Areas: Integrating gender-based violence interventions in housing, land, and property
1. Guidelines for Integrating
Gender-based Violence
Interventions in
Humanitarian Action
MODULE 5 - Thematic Areas:
Integrating Gender-Based Violence
Interventions in HOUSING, LAND AND
PROPERTY
2. Agenda
Links between GBV and Humanitarian Programming
Knowledge Basics for Implementing the Thematic Area
Guidance
A Closer Look: Assessment; Resource Mobilization;
Implementation; Referrals; Coordination; Monitoring
and Evaluation
Discussion of Implementation Strategy
Developing an Action Plan
3. Outcomes
HOUSING, LAND AND PROPERTY actors are
informed about key relevant elements of the
Guidelines
HOUSING, LAND AND PROPERTY actors are
supported to develop an action plan with
indicators for integrating the Guidelines’
recommendations into their areas of operation
HOUSING, LAND AND PROPERTY actors identify
accountability measures to track progress of GBV
risk reduction mainstreaming and response
HOUSING, LAND AND
PROPERTY (HLP)
4. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
“Protection of all persons affected and at
risk must inform humanitarian decision-
making and response…it must be central
to our preparedness efforts, as part of
immediate and life-saving activities….”
5. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
Warm-up Activity: Mapping Risk across
HOUSING, LAND AND PROPERTY
1) What types of GBV are prevalent in your settings?
2) What are the risks in this setting that contribute to GBV
• Pre-existing - exists independent of, or prior to emergency or conflict
(culture, policy, etc.)
• Emergency-related - specific to/resulting from the disaster or conflict
• Humanitarian-related - caused directly or indirectly by humanitarian
environment
3) What can your cluster/sector do to prevent and mitigate
GBV risks?
• Pre-existing risk mitigation activity
• Emergency-related risk mitigation activity
• Humanitarian-related risk mitigation activity
7. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
A walk through HOUSING, LAND AND PROPERTY
TAG: Assessment, Analysis & Planning
Key point:
• Purpose is not for HLP actors to
undertake standalone GBV
assessments, but rather to incorporate
questions related to GBV risks into their
ongoing HLP assessments
8. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
A walk through HOUSING, LAND AND
PROPERTY TAG: Assessment (cont’d)
• Provides a list of recommended GBV-related
questions to incorporate, as relevant, into HLP
assessments and routine monitoring
• These questions do not cover the nature and scope
of GBV, but basic issues related to HLP
programming, policies and communications
• HLP specialists are NOT expected to undertake
assessments about the extent of GBV
9. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
What does this mean for HOUSING, LAND
AND PROPERTY?
From page 42:
b) Are women and other at-risk groups actively involved in
community activities related to HLP (e.g. community HLP
committees)? Are they in leadership roles when possible?
f) Are women, adolescent girls and other at-risk groups being
dispossessed of their HLP rights (tenants rights, rent controls)?
m) Are there any national or local institutions working to
increase registration of HLP rights (including inheritance
rights) in women’s names?
10. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
Activity: Conducting Assessments
Option 1: Review and Discuss
Review the Areas of Inquiry in the GBV guidelines:
1) Which questions would you prioritize?
1) How will you collect this information?
I. What surveys / assessment are already being used where you can
integrate questions
II. When and where will the survey occur to ensure participation of at-risk
groups
3) Who would you need to work with to collect this information?
I. What is the composition of the assessment team, men / women?
II. What training will they require?
III. How will they communicate about the assessment with the community?
11. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
Activity: Conducting Assessments
Option 2: Review and Compare
Review the Areas of Inquiry in the GBV guidelines against your current
assessment tool.
1) Which GBV risks and considerations are already integrated in the
assessment tool currently or previously used?
2) Which GBV risks or considerations would you prioritize for inclusion?
3) How will it be possible to integrate new questions which consider
GBV risks?
I. With whom will you need to advocate to include these areas of inquiry?
- Cluster coordinators, state actors, GBV specialists
II. With whom will you need to collaborate in order to safely and effectively
integrate these areas of inquiry?
- Cluster coordinators, state actors, GBV specialists
12. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
Activity: Conducting Assessments
Option 3: Mapping information on GBV risks to mitigation
Prioritize 3 areas of inquiry that apply to your context and carry out the below:
Area of Inquiry Risk of Concern Potential for GBV Mitigation
1. Land tenure Women and
girls will not
have equal
rights to own,
occupy or rent
land
Sexual exploitation or
abuse, deprivation of
basic needs,
rape/assault in
unsecure shelter
Mitigate cultural barriers that
prevent women’s ownership
and control, ensure controls to
protect tenant rights and over
inflation, invest in institutional
infrastructure
2.
Documentation
Beneficiaries
are unable to
access basic
needs, land
rights, shelter
Sexual exploitation or
abuse, deprivation of
basic needs,
rape/assault in
unsecure shelter,
Intimate partner
violence
Ensure access to
documentation during
displacement and recovery of
identity documents for each
individual in a family, women
and girls
13. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
Quiz: Conducting Assessments
HLP actors should:
• Consult GBV specialists throughout the planning,
design, analysis and interpretation of an assessment
• Not use local expertise
• Strictly adhere to safe and ethical recommendations
for researching GBV
• Share data that may be linked back to a group or an
individual, including GBV survivors
• Seek out GBV survivors to speak to them specifically
about their experiences of GBV
14. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
Quiz: Conducting Assessments
• Assume reported data on GBV/trends represent actual
prevalence/trends in the extent of GBV
• Include GBV specialists on inter-agency and inter-sectoral
teams
• Not include female assessors and translators when
conducting assessments
• Conduct consultations in a secure setting where
individuals feel safe to provide information and
participate in discussions and decision-making
• Provide training for assessment team members on ethical
and safety issues
15. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
Discussion:
• Is it always possible to include GBV in initial assessments?
• How can one ensure inclusion of at-risk groups in
assessments?
• Who needs to be involved?
• Why is it the responsibility of HLP staff? Where does this
responsibility ends?
• Who needs to be convinced?
ALWAYS INVOLVED WOMEN AND OTHER AT-
RISK GROUPS IN THE DESIGN AND ASSESSMENT
OF HLP PROGRAMS
17. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
A walk through the HOUSING, LAND AND
PROPERTY TAG: Resource Mobilization
Key point:
• Funding for HLP-related GBV prevention and
risk mitigation activities must be included in
project proposals from the outset of
emergency response
18. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
A walk through the HOUSING, LAND AND
PROPERTY TAG: Resource Mobilization
• In humanitarian settings, GBV resources tend to be linked
to longer-term protection and stability initiatives
• Resources to address GBV in emergencies are often
limited
• The Guidelines provide recommendations on
incorporating GBV risk mitigation activities into project
proposals
• Donors are encouraged to reference this section to
ensure GBV issues are included in HLP proposals
19. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
A walk through the HOUSING, LAND AND
PROPERTY TAG: Resource Mobilization
GBV risk based on
gender analysis
and safety audit
Proposed
intervention
Risk vs. benefits
Adapted
intervention
Impact?
20. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
What does this mean for HOUSING, LAND AND
PROPERTY?
GBV-related points to consider for inclusion in a proposal
(Pg. 45):
1). Humanitarian Needs Overview/Situation Analysis:
– Describe the vulnerabilities of women, girls and other at-risk groups;
2). Project Rationale/Justification:
– Explain GBV-related risks related to HLP interventions in your context;
3). Project Description:
– Explain which activities may help in preventing or mitigating GBV
– Describe mechanisms that facilitate reporting of GBV in safe and
ethical manner
21. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
What does this mean for HOUSING, LAND AND
PROPERTY?
How to measure GBV-related points to consider for inclusion
in a proposal, cont’d:
Monitoring and Evaluation:
• M&E plan should track progress and adverse effects on GBV
mainstreaming activities;
• M&E plan should include the participation of women, girls and other
at-risk groups;
• Include outcome-level indicators to measure program impact on GBV-
related risks;
• Disaggregate indicators by sex, age, disability and other vulnerability
factors
22. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
THE IASC GENDER MARKER
Both Gender marker and GBV
mainstreaming address
issues of women and girls’
empowerment and gender
equality and include men
and boys as partners in
prevention.
• = Tool that codes (0-2
scale) whether or not a
humanitarian project is
designed well enough
to ensure that
women/girls, men/boys
will benefit equally
from it or that it will
advance gender
equality in another way
23. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
What does this mean for HOUSING, LAND
AND PROPERTY?
Some examples of GBV mainstreaming activities that can be
included in proposals:
• Sustainable strategies that support the HLP rights of women,
girls and other at-risk groups (e.g. advocating for the inclusion
of women in discussions on land reform and peace processes)
• Providing legal assistance to women and adolescent girls
seeking secure tenure of HLP)
• GBV-related community outreach materials will be available
in multiple formats and languages
24. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
What does this mean for HOUSING, LAND
AND PROPERTY?
Do you have other examples of mitigation strategies?
25. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
Activity: Resource Mobilization
In Small Groups:
Review the assigned proposal in light with the
resource mobilization checklist of the Guidelines and
highlight:
– Good practices
– Gaps
– Proposed strategies to address these gaps.
– Tools needed to better design proposals
26. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
Discussion:
• Is GBV-related activities in HLP programs always
cost-effective? Why should it be considered?
• Do donors always support GBV-related activities in
HLP programs? What can be some of these
barriers?
GBV MAINSTREAMING ACTIVITIES ALWAYS
CONTRIBUTE TO GOOD HLP PROGRAMMING
27. Implementation
What are our commitments to
include GBV prevention and
mitigation within ongoing and
new HOUSING, LAND AND
PROPERTY activities?
28. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
Key takeaway:
• If effectively designed, HLP programmes can
mitigate risks of GBV:
HLP rights for women and girls and other at-risk
groups
Participation of women and girls in HLP related
committees and decision making processes
Family security during social and economic
transitions
A walk through the HOUSING, LAND AND
PROPERTY TAG: Implementation
29. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
A walk through the HOUSING, LAND AND
PROPERTY TAG: Implementation
• Provides guidance for putting GBV-related risk reduction
responsibilities into practice
• Activities to improve the overall quality of GBV-related
prevention and mitigation strategies:
Establish GBV-related responsibilities common to all actors working
within HLP
Recommend strategies for HLP actors to reduce risks
Maximize immediate protection of GBV survivors and persons at risk
and foster longer-term interventions to eliminate GBV
• 3 main types of responsibilities: programming, policies, and
communications & information sharing
30. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
What does this mean for HOUSING, LAND
AND PROPERTY?
From page 46:
• Support local human rights and women’s
organizations in their efforts to monitor and
advocate for the HLP rights of women, girls and
other at-risk groups
• Working with governments, increase access to
justice in land matters by establishing and
supporting mechanisms for gender-responsive
restitution and dispute resolution
31. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
Activity- Implementation
Option 1: Review Mitigation Strategies
In small groups:
1. Review recommended mitigation strategies
2. Add any strategies missing
3. Prioritize 2-3 key strategies that should be prioritized
4. Highlight operational challenges
Rotate teams: troubleshoot challenges, provide recommendations
5. Create operational action plan:
i. Key actions
ii. Coordination amongst key actors
iii. Resources / support required
32. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
Activity- Implementation
Option 2: Mitigating GBV risk in Program Strategy
Review current programmatic strategy
In small groups:
1. Highlight GBV mitigation strategies currently integrated
2. Review Guideline recommended mitigation strategies
3. Prioritize 2-3 key strategies that should be prioritized
4. Create operational action plan:
i. Information needed
ii. Key actions
iii. Coordination amongst key actors
iv. Resources / support required
33. Discussion: Prioritization and Selection Criteria
How to prioritize GBV risk reduction in HLP
programs?
What types of investments are required?
What vulnerability criteria would you use for
beneficiaries?
What challenges are associated with these?
How should sensitive information be managed
to protect affected populations, including
survivors of GBV?
33
DON’T SINGLE OUT GBV SURVIVORS OR
VULNERABLE GROUPS
34. Coordination
What are our commitments to
include GBV prevention and
mitigation within ongoing and
new HOUSING, LAND AND
PROPERTY activities?
35. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
A walk through the HOUSING, LAND AND
PROPERTY TAG: Coordination
Key takeaways:
• GBV prevention and risk reduction is most effective
when done in coordination with both GBV specialists
and other sectors
• Recommends specific actions for HLP actors to
coordinate with others
36. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
A walk through the HOUSING, LAND AND
PROPERTY TAG: Coordination
• Supports humanitarian actors to define responsibilities and
accountability mechanisms in GBV prevention and response
efforts
Establish responsibilities for humanitarian actors in the prevention
and mitigation of GBV
Maximize immediate protection of GBV survivors and persons at risk
through multi-sectoral coordination on response to GBV incidents
• Coordination activities can move across the 3 main types of
responsibilities: programming, policies, and communications &
information sharing and may also include advocacy / efforts for:
Assessment
Resource Mobilization
Monitoring and Evaluation
37. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
A walk through the HOUSING, LAND AND
PROPERTY TAG: Coordination
GBV Specialists can assist HLP actors to (Pg. 51):
1. Design and conduct HLP assessments that examine the
risks of GBV, and strategize ways to mitigate these risks
2. Provide trainings for HLP staff on issues of gender, GBV and
women’s/human rights
3. Develop standard operating procedures (SOPs) for HLP
actors
38. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
What does this mean for HOUSING, LAND AND
PROPERTY? Coordination with GBV Specialists, cont’d
GBV Specialists can assist HLP actors to:
4. Identify where survivors can receive care, and provide
HLP staff with skills and information to respond
supportively to survivors
5. Provide training for the affected community on issues
of gender, GBV and women’s/human rights as they
relate to HLP rights
6. Review relevant statutory and customary laws and
policies to strengthen GBV-related legal protections
39. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
What does this mean for HOUSING, LAND AND
PROPERTY:
Coordination with other sectors (p. 52)
HLP actors can work with (e.g: Food Security & Agriculture):
• Mitigate risks of HLP disputes (e.g. those occurring through the
distribution of seeds or agriculture inputs) that could indirectly
legitimize land ownership and increase risks of GBV
• Ensure at-risk groups—particularly women and adolescent
girls who lack ownership documents for their commercial
property—can participate in cash and voucher-based
interventions that may be run through their shops
40. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
What does this mean for HOUSING, LAND AND
PROPERTY: Coordination for cross-cutting issues
Also coordinate with partners addressing:
gender
mental health and psychosocial support
(MHPSS)
HIV
age
environment
41. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
Activity: Coordination
Option 1: Mechanisms to Support Program Implementation
Return to small groups from the implementation activity:
1. Reflect on the specific actions recommended
2. Who needs to be involved to execute this action
– GBV specialists
– Other clusters
3. What type of coordination is required – be specific
- Roles and responsibilities
- Accountability mechanisms
42. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
Activity: Coordination Mapping
• With what sectors would HLP benefit from stronger
coordination?
i. What coordination mechanisms exist to support collaboration
ii. Key actions
iii. Who is responsible, accountable, needs to be informed
iv. How will you monitor progress
• How could HLP and protection actors better
coordinate/work together?
i. What coordination mechanisms exist to support collaboration
ii. Key actions
iii. Who is responsible, accountable, needs to be informed
iv. How will you monitor progress
43. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
Suggested recommendations about referrals
in the Guidelines
• All humanitarian personnel who engage with affected
populations should have up to date written information
about where to refer survivors for care and support.
• Ensure training on how to respectfully and supportively
engage with survivors and provide risk reporting and/or
referral information in an ethical, safe and confidential
manner
• Any programmes that share information about reports of
GBV must abide by safety and ethical standards (e.g.
shared information does not reveal the identity of or pose
a security risk to individual survivors, their families or the
broader community)
44. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
Activity: Coordination
Option 3: Coordination and Referrals w/ GBV specialists
In small groups discuss:
• Map the current referral mechanism where your activities are
ongoing
- What services are available
- Which actors are involved
• What are your responsibilities within the referral mechanism?
- Who do you immediately report an incident to?
- Are there cases where you are unable to refer?
• What happens when there is no referral mechanism in place or
when it is not functioning?
- What are your responsibilities in this situation?
45. Monitoring and
Evaluation
What are priority indicators for
GBV prevention and risk
mitigation in HOUSING, LAND
AND PROPERTY programming?
46. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
A walk through the HOUSING, LAND AND
PROPERTY TAG: Monitoring & Evaluation
Key Point:
• Indicators can be used to measure the
outcomes of activities undertaken across
the programme cycle, with the ultimate
aim of maintaining effective programmes
and improving accountability
47. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
A walk through the HOUSING, LAND AND
PROPERTY TAG: Monitoring & Evaluation
• Why? Limited evidence exists on effective
integration of GBV programming in “other” sectors
• Indicators in the Guidelines aim to:
– Track outputs resulting from interventions to affected
populations
– Chart outcome of cluster activities
– Measure progress toward objectives, considering
diversity of affected populations & their perspectives
of the response
48. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
Monitoring & Evaluation: Indicators
• Why? Limited evidence exists on effective
integration of GBV programming in “other”
sectors
• Indicators in the Guidelines aim to:
– Track outputs resulting from interventions to
affected populations
– Chart outcome of cluster activities
– Measure progress toward objectives, considering
diversity of affected populations & their
perspectives of the response
49. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
A walk through the HOUSING, LAND AND
PROPERTY TAG: Monitoring & Evaluation:
Reporting
• Analyze existing data using a ‘GBV lens’ to improve GBV
prevention and response
• Example: Existence of women and girls in HLP community-
based committees
– What are the implications of the findings?
– How may this affect GBV prevention and mitigation?
• Failing to meet a target can lead to response and resource
mobilization
• Use data for action across the programme cycle
50. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
• # of HLP staff who are female
• # of females without adequate HLP who report concerns
about experiencing GBV
• # of legal aid organizations providing legal assistance
services for women to recover HLP in a specified location
• # of HLP community outreach activities programmes that
include information on where to report risk and access care
for GBV survivors
• # of HLP policies, guidelines or standards that include GBV
prevention and mitigation strategies for GBV
What does this mean for HOUSING, LAND
AND PROPERTY (Pg. 53)?
51. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
A walk through the HOUSING, LAND
AND PROPERTY TAG: Monitoring &
Evaluation
Good to know:
• Improvement or success is not
demonstrated by a decrease in reported
GBV cases
• Targets and data sources can be
modified to fit the context
52. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
Option 1: Prioritizing indicators and data collection methodology
1. Prioritize 1-2 indicators
i. Select indicator from assessment, resource mobilization,
implementation or coordination based on current focus within
response
i. For example, if preparing for an assessment
2. Review the indicator reference sheet used for women’s
participation
3. Fill out the blank indicator reference sheet for the indicator
prioritized
i. Indicator description
ii. Indicator acquisition
iii. Data Quality issues
iv. Data Analysis and Reporting/Dissemination
Activity: Monitoring & Evaluation
53. Guidelines for Integrating Gender-based Violence Interventions in Humanitarian Action
Option 2: Analyzing findings from gender or GBV evaluation
1. How are these findings relevant to your sector programming?
i. Which sectoral activities may be contributing to GBV risks?
ii. What cultural, community or policy variables may be contributing
to GBV risks?
a. Representation of women, girls and at-risk groups
b. Traditional or cultural gender norms, power dynamics
c. Policies governing access to services, impunity
2. What activities could you adjust to prevent or mitigate GBV risks?
i. Activities specific to prevention (focus on gender equality)
ii. Activities specific to mitigation (focus on reducing exposure to risk)
iii. Activities specific to response (focus on PFA, referral)
Activity: Monitoring & Evaluation
54. Monitoring and Evaluation
How do you know whether HLP programs contributed to reducing
GBV risks?
- Did select HLP activities contribute to reducing GBV risks?
- What information lets you measure this?
What are the challenges to monitoring GBV risks?
Is it always possible to monitor that at-risk groups needs are
identified and responded to?
Do HLP SOPs include direction for monitoring GBV risks within
HLP programming?
54
Do not use number of
reported cases as an indicator
of success.
55. Final Action Plan
1. In teams write down the priority actions
to take forward
2. Refer to the prevention, mitigation and
response activities of the day
3. Highlight key actors and responsibilities
4. Note attention to specific types of actions,
such as training, resources, staffing,
access, etc.
Should we have a standardized set of consideations
Should we have a standardized set of consideations
Should we have a standardized set of consideations
Refer to assessment task sheet if printing available
A locally relevant assessment tool is needed in advance.
Can print out this matrix as a separate document for use by particpants
Options for proposal:
Each participant brings one from their organization
Distribute proposals from the OPS system
Develop a proposal based on the HRP and sectoral focus
Unaccompanied minors and separated children
Disarmament, demobilization and reintegration
Disarmament, demobilization and reintegration
If necessary or appropriate, insert here the Referral Module.
Where does the role of frontline provider responsibilities end and that of specialized services (case manager for example) begin?
What are the concerns for a humanitarian actor to refer survivors directly to services?
May feel pressured, not qualified, to ask more details, doesn’t know how to make an appropriate referral
May not know the quality of the services being provided at any one service (health, legal, etc)
May do more harm in referring a victim to a service that would further discriminate against him or her or put her in an unsafe situation
What is the reality in some contexts?
No protection officers or specialists are present (case managers)
Other cluster actors interact with beneficiaries and develop trust over time – beneficiaries choose to disclose details of the incident to frontline actors
State actors do not employ proper referral mechanism in place or services to which they may inform survivors or refer
How do humanitarian staff work with other clusters to ensure referral mechanisms function properly?