GAIL Project Report On Canteen Survey

Project Report
On
(GAIL VAGHODIA CANTEEN SURVEY)

Undertaken
At
GAIL (INDIA) LIMITED VAGHODIA

Duration: From:
4-6-2012 to 20-7-2012

In Partial Fulfillment of
Master of Business Administration

SUMMER INTERSHIP PROGRAMME 2012 Page 1

ACKNOWLEDGEMENT

“Success is 1% inspiration and 99% perspiration. But no
Success is complete without 1% inspiration provided by
senior, family, and friend”.

This project report is a sincere attempt to carefully and systematically gather fact’s about
the TOPIC.

At first, I would like to express my sincere thanks and deep gratitude to esteemed guide Mr.
SHIV PURSHARTHI & MRS.ELEVENA ISSAC for their kind initiative, guidance and valuable
suggestions without which the completion of this would not have been possible.

Words are too little to express my gratitude to them. Since the reader would like to know
the general details of TOPIC, therefore, chapter includes a discussion of theoretical aspects
and its application is included. Further to help the reader to understand the finding with
graphical representation, conclusions and suggestions are also included.

I hope this report will be special interest to the human resource students, who are on look
for such real life situations beyond their classroom.

ZIBRAN MISTRY


TABLE OF CONTENTS

ACKNOWLEGMENT…………………………………………………. 2

INTRODUCTION TO GAIL…………………………………………....4

GAIL MANAGEMENT TREE………………………………………….5

DESCRIPTION ABOUT GAIL…………………………………………7

VISION AND MISSION……………………………………………….12

PRODUCTS AND BRANDS OF GAIL………………………………..14

ABOUT GAIL VAGHODIA……………………………………………24

CORE FUNTIONS OF HR AT GAIL VAGHODIA……………………32

ABOUT GAIL CANTEEN SURVEY…………………………………..35

DEFINING A QUESTIONNAIRE………………………………………39

ANALYSIS OF QUESTIONNAIRE…………………………………….62

GRAPHS………………………………………………………………….63

STEPS FOR IMPROVEMENT…………………………………………..66

CONSLUSION……………………………………………………………67

BIBLIOGRAPHY…………………………………………………………68


INTRODUCTION TO GAIL

HISTORY AND SUMMARY:

 GAIL (India) Ltd. (erstwhile Gas Authority of India Ltd), India's principal gas
transmission and marketing company, was set up by the Government of India in
August 1984 to create gas sector infrastructure for sustained development of the
natural gas sector in the country.

 The 2800-km Hazira-Vijaipur-Jagdishpur (HVJ) pipeline became operational in 1991.
During 1991-93, three LPG plants were constructed and some regional pipelines
acquired, enabling GAIL to begin its regional gas distribution in various parts of India.

 GAIL began its city gas distribution in Delhi in 1997 by setting up nine CNG stations,
catering to the city's vast public transport fleet.

 In 1999, GAIL set up northern India's only petrochemical plant at Pata.

 GAIL became the first Infrastructure Provider Category II Licensee and signed the
country's first Service Level Agreement for leasing bandwidth in the Delhi-Vijaipur
sector in 2001, through its telecom business GAILTEL. In 2001, GAIL commissioned
world's longest and India's first Cross Country LPG Transmission Pipeline from
Jamnagar to Loni.

 GAIL today has reached new milestones with its strategic diversification into
Petrochemicals, Telecom and Liquid Hydrocarbons besides gas infrastructure. The
company has also extended its presence in Power, Liquefied Natural Gas re-
gasification, City Gas Distribution and Exploration & Production through equity and
joint ventures participations. Incorporating the new-found energy into its corporate
identity, Gas Authority of India was renamed GAIL (India) Limited on November 22,
2002.

 GAIL (INDIA) LIMITED MANAGEMENT TREE

BC TRIPATHI
CHAIRMAN

SL RAINA S
DIRECTOR (HR) VENKATARAMAN
DIRECTOR

SUDHIR ARUN AGRAWAL
BHARGAVA RM SETHI
DIRECTOR DIRECTOR
DIRECTOR

DESCRIPTION ABOUT GAIL


 The Company was incorporated on 16th August 1984.

 The Gas Authority of India Ltd., now GAIL (India) Limited) is one of India's leading
Public Sector Enterprises, is the largest gas transmission and marketing company in
the Country. The Company, possessing a well developed and efficient infrastructure,
was established as a wholly owned Company of the Government of India in August,
1984 with 100% equity held by the Government of India and, within a short time, it
has grown into one of the 'Navratna' enterprises and is ranked among the top ten
companies in India.

 The various activities of the Company range from Gas marketing and distribution
through trunk and regional systems, to retailing of Natural Gas to Gas processing for
production and marketing of LPG, liquid hydrocarbons and Petrochemicals.The
equity pattern in the Company has also changed and the Government today holds
about 67% of the equity in the Company.

 1995- GAIL was adjudged the third-best PSU and awarded the prestigious 'Indira
Gandhi Rajbhasha Shield' for the year 1994-95 in the category of PSUs in Region 'A'.
This award was presented by the President of India.

 INTRODUCTION- GAIL PIPELINES

 GAIL is the only company in INDIA which owns and operates pipelines for LPG
transmission. In addition to expanding its production capacity of LPG and other liquid
Hydrocarbons, GAIL has embarked upon a Major project to considerably increase its
share in the overall LPG business in the country. GAIL has introduced, for the first
time in country transportation of LPG through Pipelines. Jamnagar Loni Pipelines is
world’s longest exclusive LPG pipeline. GAIL is in the process of constantly expanding
the existing network. Accordingly, approval has been given for five new pipelines.
Further to enhance the capacity existing network approval is obtained for capacity
augmentation of existing pipelines.

 Formation of GAIL


 GAIL (India) Ltd was incorporated in August 1984 as a Central Public Sector
Undertaking (PSU) under the Ministry of Petroleum & Natural Gas (MoP&NG). The
company was initially given the responsibility of construction, operation &
maintenance of the Hazira - Vijaypur - Jagdishpur (HVJ) pipeline Project. It was one
of the largest cross-country natural gas pipeline projects in the world. Originally this
1800 Km long pipeline was built at a cost of Rs 1700 Crores and it laid the foundation
for development of market for Natural Gas in India.

 Current Businesses - Domestic

 GAIL, after having started as a natural gas transmission company during the late
eighties, has grown organically by building large network of Natural Gas Pipelines
covering over 8500 Km with a capacity of around 160 MMSCMD; two LPG Pipelines
covering around 1900 Km with a capacity of 3.8 MMTPA of LPG; seven gas
processing plants for production of LPG and other Liquid Hydrocarbons, with a
production capacity of 1.4 MMTPA; and a gas based integrated Petrochemical plant
of 410,000 TPA polymer capacity which is further being expanded to a capacity of
900,000 TPA. The Company also has 70% equity share in Brahmaputra Cracker and
Polymer Limited (BCPL) which is setting up a 280,000 TPA polymer plant in Assam.
Further, GAIL is a co-promoter with 17% equity stake in ONGC Petro-additions
Limited (OPaL) which is implementing a green field petrochemical complex of 1.1
MMTPA Ethylene capacity at Dahej in the State of Gujarat.

 Keeping in mind the requirement of growth and consolidation as well as
opportunities arising out of New Exploration Licensing Policy (NELP) of Government
of India, the company has integrated upstream into the business of Exploration &
Production and currently has stakes in 27 E&P blocks including 2 blocks overseas (in
Myanmar) and 1 CBM block. The company is a pioneer in City Gas Distribution (CGD)
business in India, with Indraprastha Gas Limited (IGL) in Delhi and Mahanagar Gas
Limited (MGL) in Mumbai being its biggest success stories. Besides IGL and MGL,
GAIL has set up several JVs for CGD to supply gas to households, transport sector &
commercial consumers in various cities. In 2008, GAIL incorporated a wholly owned
subsidiary, GAIL Gas Ltd. to exclusively focus on city gas distribution business.

 Leveraging on its pipeline network, GAIL has built a strong Optic Fibre Cable (OFC)
network of 13,000 km approximately for its own internal use and leasing of
bandwidth carrier.

 As a part of its initiative towards reducing carbon footprint and creating a path of
sustainable growth, GAIL is building a portfolio of renewable businesses. The


company has successfully commissioned a wind energy power project of 4.5 MW
capacity in Kutch district of Gujarat. The Company is now executing another 15 MW
wind energy power project in Gujarat and 100 MW Commercial Wind Energy
Generation Project in the states of Tamil Nadu and/or Karnataka.

 Global Presence

 As a strategy of going global and further expanding global footprint, GAIL formed a
wholly-owned subsidiary company, GAIL Global (Singapore) Pvt. Ltd. in Singapore in
2004 for pursuing overseas business opportunities. GAIL is also an equity partner in
three retail gas companies in Egypt, namely Fayum Gas Company (FGC), Shell CNG
Egypt (SCNGE) and National Gas Company (Natgas). FGC and Natgas are city gas
distribution companies involved in supply of gas to residential, commercial and small
industrial customers, whereas SCNGE is involved in setting up of Compressed Natural
Gas (CNG) stations and supply of CNG to transport sector.

 GAIL has acquired a 20% stake in Houston-based Carrizo Oil and Gas Eagle Ford shale
acreage in a move aimed at acquiring expertise in shale gas. A wholly owned
subsidiary GAIL Global (USA) Inc. was formed in Houston to expand GAIL’s business
portfolio in the North American market by pursuing various upstream and
midstream opportunities including LNG export to India.

 GAIL is also an equity partner in a retail gas company involved in city gas and CNG business
in China - China Gas Holdings Limited (China Gas). Further, GAIL and China Gas have formed
an equally owned joint venture company - GAIL China Gas Global Energy Holdings Limited
for pursuing gas sector opportunities primarily in China.

 GAIL is a part of consortium in two offshore E&P blocks in Myanmar and also holds
participating interest the joint venture company South East Asia Gas Pipeline Company
Limited incorporated for transportation of gas to be produced from two blocks in Myanmar,
china.

 In addition to having two wholly owned subsidiary namely GAIL Global (Singapore) Pvt Ltd &
GAIL Global (USA) Inc. for managing investments abroad, GAIL has opened a representative
office in Cairo, Egypt to pursue business opportunities in Africa and Middle East.

 Consistent track record


 GAIL has been a leading public enterprise with a consistently excellent financial track
record. The Turnover and PAT have shown remarkable accomplishment with CAGR
of 13% and 14% respectively in last decade. GAIL also has the highest EBITA per
employee in the oil & gas industry.

GAIL has recently developed corporate growth strategy for the period 2011-20 and
the same has been approved by the Board of Directors. GAIL aspires to become an
integrated hydrocarbon major with significant upstream and downstream interests
by 2020

 We are committed to execute all projects to the complete satisfaction of our
customers within scheduled time, approved cost & agreed quality parameters
through continual improvement of Quality Management System.

 GAIL, the pioneer of city gas distribution in India, took many initiatives to provide
natural gas as an alternative fuel to various categories of customers, mainly the
transport sector, to address rising pollution levels. Piolet projects were launched in
early 1990s in two metropolitan cities, Delhi & Mumbai through joint venture
companies. Based on the success of Indraprastha Gas Limited and Mahanagar Gas
Limited ,GAIL set up sic more joint venture Companies for CGD project in various
cities, viz. Bhagyanagar Gas Limited, Andhra Pradesh, Avantika Gas Limited in
Madhya Pradesh; Central u P Gas Limited & Green Gas Limited in Uttar Pradesh.


VISION AND MISSION

Vision
. “Be the leading company in Natural Gas and Beyond, with Global Focus, Committed to
Customer Care, Value Creation for all Stakeholders and Environmental Responsibility.”

Mission
“To accelerate and optimize the effective and economic use of Natural Gas and its
fractions for the benefit of the national economy.”

 Key Elements of GAIL's Vision:

 Leading Company
Be the undisputed leader in the Natural Gas market in India and a significant player
in the global natural gas industry, by growing aggressively while maintaining the
highest level of operating standards.


 Natural Gas and Beyond
Focus on all aspects of the natural gas value chain and beyond including exploration,
production, transmission, marketing, extraction, processing, distribution, utilisation
including petrochemicals and power and natural gas related infrastructure, products
and services.

 Global Focus
Create and strengthen significant global presence to pursue strategic, attractive
opportunities that leverage GAIL’s capabilities while effectively managing business
risks.

 Customer Care
Anticipate and exceed customer expectations through the provision of highest
quality infrastructure, products and services.

VALUES

 Value Creation for All Stakeholders
GAIL will create superior value for all stakeholders including shareholders,
customers, employees, business partners, surrounding communities and the nation.

 Environmental Responsibility
GAIL is committed to operational excellence in all we do with a focus on continuous
efforts to improve environmental performance for ourselves and our customers and
will be sensitive to the needs of the environment in all our actions.

PRODUCTS AND BRANDS OF GAIL


NATURAL GAS

LIQUID
HYDROCARBAN

LPG
TRANSMISSION

PETROCHEMICALS

GAILTEL

NATURAL GAS TRANSMISSION


 Adequate supply of affordable energy is a pre-requisite for sustained growth,
especially in the developing and emerging economies. Natural gas has emerged
as most benign fuel in this regard.

 Natural Gas is a new age fuel. With only one carbon and four hydrogen atoms
per molecule, Natural Gas has the lowest carbon to hydrogen ratio, hence it
burns completely, making it the cleanest of fossil fuels. Natural Gas satisfies
most of the requirements for fuel in a modern day industrial society, being
efficient, non-polluting and relatively economical. The periodic uncertainties
and volatility in both the price and supply of oil, have also helped Natural Gas
emerge as a major fuel in the energy basket across countries.

Sector Natural Gas is used
Generation As fuel for base load power plants In combined cycle/co-
electricity by utilities generation power plants

Fertilizer Industry As feed stock in the production of ammonia and urea

Industrial As an under boiler fuel for raising steam As fuel in furnaces
and heating applications

Domestic and For heating of spaces and water For cooking
commercial
Automotive As a non-polluting fuel

Petrochemicals As the raw material from which a variety of chemical
products e.g. methanol, are derived


 Natural Gas comes in 4 basic forms:

 Liquefied Natural Gas (LNG) - Natural Gas which has been liquefied at – (Minus) 160
degree Centigrade. Natural Gas is liquefied to facilitate transportation in large
volumes in cryogenic tankers across sea.

 Regasified Liquefied Natural Gas (RLNG) – LNG Re-gasified before transporting it to
consumers through Pipelines.

 CNG Compressed Natural gas- Natural Gas compressed to a pressure of 200-250
kg/cm2 used as fuel for transportation. CNG decreases vehicular pollution on the
virtue of being cleaner fuel than liquid fuels.

 Piped Natural gas, PNG - Natural Gas distributed through a pipeline network that
has safety valves to maintain the pressure, assuring safe, uninterrupted supply to the
domestic sector for cooking and heating / cooling applications.

 India’s natural gas scenario is undergoing rapid changes and gas is poised to occupy a
significant share in the energy mix. In order to diversify energy

 Natural Gas is a new age fuel. Natural Gas is the cleanest of fossil fuels. Natural Gas
satisfies most of the requirements for fuel in a modern day industrial society, being
efficient, non-polluting and relatively economical.

 Natural Gas requires a strong distribution network to not only support existing
demand, but also fuel future demand. A big challenge lies in bridging the physical
gap between demand and supply centers in an efficient, safe and eco-friendly
manner.

 Pipeline transportation of gas offers a safe, economic and environmentally sound
alternative to most other modes of energy transport. Meeting the emerging demand
for gas requires transportation of gas across the length and breadth of India through
creating gas transportation infrastructure of more than 2-3 times the present size.

 The Government and Regulator also recognize the need to augment the natural gas
transmission infrastructure in the country. With the Petroleum and Natural Gas


Regulatory Board in place, the conditions to support an expanded natural gas grid
(NGG) and a fully functioning natural gas market are in place.


LIQUID HYDROCARBON

OVERVEIW:

 GAIL is marketing Gas Processing Unit’s (GPU’s)
products namely Liquefied Petroleum Gases (LPG),
Propane, Pentane, Naphtha and by-products of
polymer plant namely MFO, Propylene &
Hydrogenated C4 Mix. LPG is being sold exclusively
to PSU Oil Marketing Companies (OMCs) while
other products are sold directly to customers in
Retail segment.

 GAIL is India's major producer of Propane, popularly known as GAIL Propane. It is an
eco-friendly fuel and provides an effective way of reducing pollution and increasing
productivity.

 GAIL produces and markets Pentane. It is primarily being used for reprocessing into
iso, normal & commercial pentane used in EPS, PU, and LAB industry.

 Naphtha is primarily used by Power, Fertilizer, Steel and Petrochemical Units. In
Power, Steel units it is used as a fuel, whereas in Petrochemical, Chemical, Fertilizer
units it is used as a feedstock.

 GAIL is presently operating 7 Gas Processing Units (GPU) located at Vijaipur (2
Units), Auraiya, Vaghodia, Usar, Lakwa & Gandhar plant for production of LPG and
GCU at Pata plant for production of Polymer.

 In the process of production of main products viz. LPG & Polymer through GPU/GCU
except Usar, the following by-products- Liquid Hydrocarbons (LHC) are produced:


Plant By-product

Vijaipur Propane, Pentane, Naphtha

Propane, Pentane, Naphtha, MFO, Hydrogenated C4 Mix, Propyle
Auraiya
and Slop Oil

Vaghodia Naphtha

Gandhar Pentane, Naphtha

Lakwa Solvex-GL / Naphtha

PROPANE

 Propane is the most preferred fuel all over the world due to its diverse
applications in industrial, domestic, commercial and auto sector, as fuel and
refrigerant.

 Propane is an eco-friendly fuel which provides an effective way of reducing
pollution and increasing productivity. Our Patrons also call it a "Fuel of Great
Value" because of its customer-friendly features.

 GAIL Propane is produced at fractionators located at:

 PATA in Auriaya District (Uttar Pradesh) on the Delhi-Kanpur Railway line and is 90 km
before Kanpur. The distance from Delhi is 350 km and the Plant is ideally located for
the northern states of Uttar Pradesh, Jharkhand, Haryana, Punjab, Himachal Pradesh,
Uttaranchal & Bihar.

 VIJAIPUR in Guna District (Madhya Pradesh) The plant is located at a distance of 190
km from Bhopal and 260 km from Indore. The plant is ideally located for the states of
Gujarat, Maharashtra, Rajasthan, Chhattisgarh & Madhya Pradesh.

 GAIL Propane is supplied ex-Production Units. GAIL has Zonal offices across India
located at Ahmedabad, Bhopal, Chennai, Chandigarh, Hyderabad, Jaipur, Kolkata,


Lucknow & Mumbai and branch office at Delhi and Bangalore. For product
information, these Zonal Offices may be contacted.

 Uses of Propane
1. Process Heating
2. Metal Processing
3. Paintings Units
4. Kilns & Furnaces
5. Drying Ovens
6. Metal Industry

PENTANE
 Pentane is produced by processing Natural Gasoline Liquid (NGL) through fractionation
in Gas Processing Units (GPUs).

 Pentane is primarily being reprocessed into iso, normal & commercial pentane, as well
as, solvents which is used in EPS, PU, LAB industry.

 Uses of Pentane

This product requires re-processing for manufacturing of n-Pentane, i-Pentane,
Commercial Pentane for usages as blowing agent, refrigerant, LAB manufacturing etc. This
product can also be used for blending with heavier Solvents.

Pentane being highly volatile product having RVP around 0.9 Kg/cm2 requires special
safety arrangements like nitrogen blanketing , pressurized storage tanks ,vapor return
line for decantation and storage . Product is to be handled in an enclosed system to avoid
escaping of vapors into atmosphere resulting into hazardous mixture.


NAPHTHA

 Naphtha normally refers to a different flammable liquid mixture of hydrocarbons i.e. a
distillation product from natural gas/petroleum. Naphtha is a colourless to reddish-
brown volatile aromatic liquid.

 Naphtha is primarily used by Power, Fertiliser, Steel and Petrochemical Units. In
Power, Steel, Units it is used as a fuel, whereas in Petrochemical, Chemical, Fertiliser
Units.

 Presently, GAIL is marketing Naphtha ex-Vijaipur, Pata, Vaghodia, Gandhar & Lakwa
Units to customers in Power, Fertiliser & Petrochemical sectors.

 Uses of Naphtha Gas:

i. Used in Power, Steel, units as a fuel.

ii. Used in Petrochemicals, Chemicals, Units as a feed stock.




LPG TRANSMISSION

 GAIL is the first company in India to own and operate pipelines for LPG transmission.
It has 1,900 km LPG pipeline network
1,300 km of which connects the western
and northern parts of India and 600 km of
networks is in the southern part of the
country connecting Eastern Coast. The
LPG transmission system has a capacity to
transport 3.8 MMTPA of LPG. LPG
transmission through pipelines was 3337
TMT in the year 2010-11.

 GAIL has a share of about 10% of the
Indian LPG market in LPG production and
7% in LPG sales.

GAIL produces LPG through fractionation
in Gas Processing Units, known as Straight
Run LPG. GAIL’s LPG is an eco-friendly fuel
and provides a cheaper and effective
means of reducing pollution and
increasing productivity.


PETROCHEMICALS

 GAIL's the country’s premier Natural Gas Marketer & Transporter, diversified into
the manufacturing and marketing of downstream HDPE & LLDPE from natural gas
cracking at its Pata (Uttar Pradesh state, India) unit from 19th April 1999. The
beginning was with a name plate capacity of 2,60,000 MTPA of HDPE and LLDPE. In
FY 2009-10, the petrochemical business portfolio contributed over 28% of the
segment.

 GAIL is the only HDPE/LLDPE plant operating in Northern India and has a dominant
market share in North India. The primary thrust markets for the polymers had been
Western India, but, with the entry of GAIL in the HDPE & LLDPE market Verticals,
today North India has also witnessed a rapid and significant growth in the polymer
downstream processing Verticals. In a successful span of about a decades of
establishing and marketing its grades under the brand names G-Lex & G-Lene, GAIL
has along side augmented its name plate capacity of HDPE & LLDPE to 4,10,000
MTPA by adding another dedicated HDPE downstream polymerization unit of
1,00,000.

 GAIL has two trains of dedicated HDPE units of the Mitsui slurry technology license
(capacity 2 x 1,00,000 MT/A) and marketing the grades under the brand name of G-
lex and one train of the HDPE/LLDPE swing plant under the Novacor solution based
technology.

 Further by adding 6th furnace & de-bottlenecking of the plant, the GAIL’s Pata plant
capacity will reach to 5,00,000 MTs of Ethylene & 5,00,000.

 GAIL has also formed a Joint venture company by the name of M/s Bhramaputra
Cracker and Petrochemicals Ltd. (BCPL) to accelerate the GoI’s only authorized
petrochemical project in the North East of India (at Lepetkata, Assam, India). The
BCPL is a JV between the Government of Assam, GAIL(I) Ltd., OIL (India) Ltd.


ABOUT GAIL VAGHODIA

 Nature of Applicant’s Business

 In Vaghodia, GAIL (India) Limited is having a LPG Recovery Plant, NTGG plant and a
Compressor station. The LPG Plant Vaghodia was commissioned in 1993 to process
2.5 MMSCMD (million metric standard cubic meters per day) of natural gas to
produce 73,000 MT of LPG per annum, the compressor station was commissioned
in 1998 to compress about 31.8 MMSCMD of natural gas through underground HVJ
pipeline and the NTGG plant was commissioned in 2003.

a. NAMEOF THE COMPANY : GAIL (INDIA) LIMITED.

b. LOCATION : GIDC INDUSTRIAL ESTATE,
VAGHODIA 391 760,
DIST. BARODA,
(GUJARAT)

c. OWNER : Central PSU

d. SIZE OF THE COMPANY : Large

e. NATURE OF THE BUSINESS :
1. Transportation of Natural Gas through pipeline
2. Production of Liquefied Petroleum Gas
3. Production of LPG and Naphtha from Natural Gas.

f. NAME OF THE PRODUCT (Designed) :

 LPG : 6083 MT/month
 Natural Gas : 65,000 MT/month
 Gasoline : 355 MT/month (Suspended)
 Heavy ends : 37 MT/month (Suspended)
 MFO : 615 MT/Month (Suspended)
 Naphtha : 1050 MT/Month (Current)


 LPG PLANT

 The Vaghodia Gas Processing Plant was set up for extraction of LPG from (sweetened,
dehydrated and dew point depressed) Natural Gas coming from M/s ONGC’s Hazira gas
processing complex through HVJ pipeline. Plant is located in GIDC Industrial Estate –
Vaghodia, which is at a distance of approx 35 KM from Vadodara city. The plant was set up
at a project cost of Rs 50 Crores only and it was commissioned in January 1993. The main
product of this plant is LPG. NGL is obtained after extraction of LPG which is further
fractionated to produce Naphtha. The lean gas is supplied to downstream customers (M/s
IOCL, M/s GSFC, M/s GIPCL and M/s RIL through GAIL’s gas terminal located at Undera in
Vadodara. All LPG produced at Vaghodia plant is being marketed by M/s BPCL and Naphtha
is being taken by M/s RIL.

 COMPRESSOR STATION:
The compressor station Vaghodia is located adjacent to LPG Plant Vaghodia. The centrifugal
compressors driven by gas turbines form the backbone of each compressor. The salient parameters
are as under:-
No. of compressors - 3 Nos.
Flow per compressor - 658333 Sm3/hr
Inlet pressure - 50 Kg/Cm2
Outlet pressure - 93 Kg/Cm2
BHP in KW - 17995
Capacity of each compressor - 15.8 MMSCMD

In addition to the above 01 No gas engine generator (GEG) of capacity 2.25 MW is installed
for power generation. A diesel engine generator of 1500 KVA has been provided for
meeting the power needs of emergencies and it starts automatically if power fails. The air
system is designed to supply plant air and instrument air. It is maintained through
reciprocating compressor and instrument air dryer unit which supply dry instrument air. The
operation and control of compressor station is done from the control panels of each
machine (Unit Control Panel).

 NTGG PLANT (AN R & D Project of GAIL and IIP, Dehradun):
This plant processes NGL (obtained during LPG recovery process) to extract LPG rich stream, gasoline
and heavy ends. The gasoline and heavy ends shall be stored and then dispatched through truck
loading, whereas LPG rich stream is sent to LEF column of LPG recovery plant for further
fractionation.


 Applicant’s Major Market

Major Market : National

M/s Bharat Petroleum Corporation Limited (BPCL) is the only customer for LPG which is
produced at Vaghodia. The product dispatched to the BPCL bottling plants through road
tankers.

The NTGG product, Naphtha is purchased by M/s. Reliance Industries Limited, Baroda

Natural gas which is transported through underground pipe line and is distributed to the online
customer viz. IOCL, GSFC, IPCL, APPOLO TYRES, SOUTH GUJARAT etc.

Agreement with M/s. Apollo Tyres Limited for sustainable use of steam generated from
upcoming project of Heat recovery Steam Generation (HRSG) Project.


IMAGES OF LPG FEED GAS AT VAGHODIA PLANT

UNDER GROUND REROUTING OF FEED GAS PIPE LINE FOR
COOLING FEED GAS TO LPG PLANT


CORE FUNTIONS OF HR AT GAIL VAGHODIA

WHAT IS THE NEED OF HUMAN RESOURCE IN GAIL?

ANSWER TO THE QUESTION CAN BE BRIEFIED IN FEW
POINTS:
 HUMAN RESOURCE PLANNING

 REMUNERATION OF EMPLOYEES

 SOCIAL SECURITY AND WELFARE OF EMPLOYEES

 SETTING A GENERAL AND SPECIFIC PLANT POLICY

 DEVELOPING AND MAINTAINING MOTIVATION FOR EACH AND EVERY GROUP OF
EMPLOYEES


HR AT GAIL VAGHODIA

Mainly the Human Resource management at GAIL VAGHODIA works on these five
parameters:

I. All areas of statutory compliance are being taken care of which comes under the
human resource system

II. Payroll is effectively and efficiently processed through SAP 7.3 systems installed

III. The plant at GAIL Vaghodia can take pride of having a professional approach on HR.

IV. Under this both the management and employees are happy about the values been
properly delivered.

V. Answering each and every employee queries related to HR within the plant.

 Human Resource activities at GAIL Vaghodia
They mainly help the plant in maintaining their:
 Payroll processing
 Employee friendly tax planning
 Children education Assistance scheme
 ELIGIBILITY

All employees of the Company are eligible for Children Education
Allowance in respect of their studying in a school in India.

i) For wards up to 12th standard reimbursement of fees actually paid
up to a limit of Rs. 60/-per month per child subject to a ceiling limit
a) Upto 4th standard : Rs. 80/- per annum
b) From 5th to 8th standard: Rs. 110/-per annum
c) From 9th standard to 10th: Rs. 140/-per annum
Higher Secondary System
Upto 12th standard.


 Reimbursement of Bus/Transport
 Dearness Allowance
Dearness Allowance payable to both Executive and Non-Executive will be on
Industrial pattern and will be regulated in accordance with the instructions
issued by Department of Public Enterprises on the subject from time to time.

The quantum of DA will be increased or decreased by Rs. 2.00 per point shift in
AICPI (Simla Series with base year 1960=100) beyond 800 points 9effective
from 1.1.89).
Adjustments of DA will be permitted on quarterly average basis
from the Ist of January, Ist of April, Ist of July and Ist of October.

The amount due or payable e.g. as on Ist October of any specific year will be determined on
the basis of average AICPI for the months of June, Jul and August

 Gratuity

 TA for local journey

 Transfer Benefits

 Following are the deliverables to the client:

 Pay slip- Monthly

 Disbursement of statement( Banks,Cheques and Cash transfer reports)

 Provident Fund

 Employee State Insurance

 Income tax

 Professional Tax


ABOUT GAIL VAGHODIA CANTEEN SURVEY

 The HR department at GAIL Vaghodia mainly handles and maintains the canteen
facilities i.e. making proper food available to the employees in the plant and also
whether the food of proper hygiene is there or not….

 The canteen is run on the contract basis in the plant under SECTION 46 FACTORIES
ACT 1948 where all the canteen facilities and the service are been handled on
certain grounds.

The State Government may make rules requiring that in any specified factory
wherein more than two hundred and fifty workers are ordinarily employed, a
canteen or canteens shall be provided and maintained by the occupier for the use of
the workers.

Without prejudice to the generality of the foregoing power, such rules may provide
for—

the date by which such canteen shall be provided;

the standards in respect of construction, accommodation, furniture and other
equipment of the canteen;

the foodstuffs to be served therein and the charges which may be made therefore;

the constitution of a managing committee for the canteen and representation of the
workers in the management of the canteen;

The items of expenditure in the running of the canteen which are not to be taken
into account in fixing the cost of foodstuffs and which shall be borne by the
employer.

The delegation to the Chief Inspector, subject to such conditions as may be
prescribed, of the power to make rules under clause (c).

 Thus these are certain rules under the factory act where the GAIL Vaghodia canteen
is been running and thus all the workers and employees working in the plant are
been served quality food and services


CONCERNING ISSUE

WHAT IS THE MAIN
OBJECTIVE BEHIND
THIS SURVEY??

EXAMINING THE CHARACTERICTICTICS
OF THE FOOD SERVICES AT THE
CANTEEN OF GAIL
VAGHODIA PLANT


WHAT IS A CANTEEN?

 A cafeteria is a type of food service location in which there is little or no waiting
staff table service, whether a restaurant or within an institution such as a large office
building or school; a school dining location is also referred to as a dining
hall or canteen.

 Instead of table service, there are food-serving counters/stalls, either in a line or
allowing arbitrary walking paths. Customers take the food they require as they walk
along, placing it on a tray.

 As cafeterias require few employees, they are often found within a larger institution,
catering to the clientele of that institution. Eg. Within the factory or the plants.

Image of an old plant canteen


ABOUT GAIL CANTEEN VAGHODIA

 The canteen at GAIL VAGHODIA is running on the contract basis where the caterer is
given the contract according to the FACTORY ACT 1948 section 46, GUJARAT
FACTORY RULES 1963.

 The location of the canteen is more than soothing and thus due to the HRSG project
which is been taken over on the basis of which the workers even the GAIL employees
are been provided food.

 The layout of the canteen is such that nearly about 40 employees in the canteen can
eat food after day’s work.

 The canteen here is providing food to around 70 to 80 employees working in the
plant.

 Food provided here is basically divided into 2 major parts which is breakfast in the
morning, lunch in the afternoons.

 GAIL mainly has installed workers on the basis of two shifts who avails breakfast and
lunch and also tea or snacks in the evening.

 The canteen mainly delivers self service where the employees and even the worker
duly stand in the queue and have their food.


DEFINING A QUESTIONNAIRE

 A questionnaire is a series of questions asked to individuals to obtain statistically
useful information about a given topic.

 They are a valuable method of collecting a wide range of information from a large
number of individuals, often referred to as respondents.

 The main perspective of the questionnaire is to meet certain objectives and gather
information which would have been difficult or unviable otherwise.

Purpose of designing an canteen Questionnaire

POOR
HYGIENE
AND
CLEANLINES

CONCERNING
AVERAGE
ISSUES OF
FOOD
QUALITY
GAIL LAYOUT

VAGHODIA
CANTEEN

HIGH PRICES
AND
PAYMENTS
OF FOOD


QUESTIONNAIRE DESCRIPTION

 The questionnaire is been designed based on five parameters which are useful for
analyses.

 The five parameters are as follows:
1. SPACE
2. FIXTURES AND AMENITIES
3. HYGIENE
4. MENU, DELIVERY AND BEHAVIOR
5. PAYMENT AND PRICES

 The scale used to for these parameters to be analyzed is LIKERT SCALE on the basis
of these scales the parameters are been defined.

□ Strongly Agree □ Agree
□ Partly agree & Partly disagree □ Disagree □ Strongly Disagree

 The questions asked under the questionnaire are basically CLOSE ENDED
QUESTIONS.

 The suggestions column under the questionnaire is been kept more as the feedback
or the comments are to be analyzed of the employees and the workers and thus
conclusion is to be given.

RESEARCH QUESTION

QUESTIONNAIRE

FEED BACK
 Th




 Likert scale is the sum of responses on several Likert items. Because Likert items are
often accompanied by a visual analog scale (e.g., a horizontal line, on which a subject
indicates his or her response by circling or checking tick-marks), the items are
sometimes called scales themselves.

 The purpose of using this scale is to define those five parameter which are been used
in the questionnaire and thus can provide better feedback.

 General questions regarding space as to whether the space which is been provided
under the canteen is adequate for the employees to sit and have their food in an
comfortable manner or not…

 Questions related to furniture i.e. are the furniture and fixtures such as the table and
chairs been maintained properly or the catering services been provided are in proper
manner.

 Hygiene has been one of the acute provide for every canteen research as thus
questions regarding whether hygiene factor is been taken in account keeping in mind
whether the workers are been groomed for hygiene or things like cleaning of utensil
and floor cleaning are been given more importance.

 Menu delivery questions are been segregated in such a way that person fiiling the
questionnaire would take up whether the menu is been displayed or delivery of the
services is on time and how is the behavior of the canteen workers with employees.

 Prices and payment questions are generalized in such a way that would cover major
part of whether the payments and prices are soothing or not or changes are to be done.


LIKERT
SCALE
USED

SUGGESTION
BOX FOR
EMPLOYEES FOR
FEEDBACK


ISSUES
TAKEN
FOR
ANALYSIS


ANALYSIS OF QUESTIONNAIRE

 AIM FOR ANALYSING THE QUESTIONNAIRE

The main aim to analyze the questionnaire is to bring out whether the feedback
which is given by the employees does meet the demand of the research which is
been done.

The questionnaire were been distributed among 100 GAIL employees out of which
60 employees feedback was collected in order to know whether the food services of
the canteen which is been acceptable or improvements are been done.

On analyzing the suggestions and getting the feedback the major area of concern is
mainly the layout and hygiene.

As given in the feedback above HYGIENE AND LAYOUT factors are the two important
factors which are to improve on a large scale.

HYGIENE

QUESTIONNAIRE
FEED BACK
ANALYSIS

LAYOUT


GRAPHS
 Thus all the parameters are been thus analyzed and work was majorly done on excel
on the basis of which research graphs were derived.

 The graphs were derived on the basis of scales on the employees gave their feedback
rating from 1 to 6 horizontally and 1 to 7 vertically where the graphs were divided
among 20 employees each who gave their feedback taking up the five parameters.

7

FEED BACK OF 20 EMPLOYEES
6
AGREE
FIXTURES
i) SPACE-(ADEQUATE)
*HYGIENE
ii) FURNITURE AND FIXTURES-
5
*MENU AND DELIVERY
(OPTIMUM)
*PRICES AND PAYMENT
iii)HYGIENE-(GOOD)
iv) MENU & DELIVERY-(VERY
LOW)
4
v) PRICES & PAYMENTS - (LOW)
AGREE

AGREE

AGREE

3
DISAGREE
AGREE

2
STRONGLY DISAGREE
DISAGREE

DISAGREE

1
DISAGREE
DISAGREE

0
1 2 3 4 5 6


7
FEEDBACK OF 20 EMPLOYEES

AGREE
6
i) SPACE-(GOOD)

PA & PD
AGREE
ii)FURNITURE- (VERY LOW)
iii)HYGIENE- (VERY LOW)
5 iv) MENU DELIVERY-
( AVERAGE)

AGREE
v) PRICES AND PAYMENT-
(OPTIMUM)
4
PA & PD
AGREE

AGREE
3

STRONGLY DISAGREE

STRONGLY DISAGREE
PA & PD

2
DISAGREE

DISAGREE
PA & PD

1

0
1 2 3 4 5 6

 All the graphs which are been derived on these five parameters mainly depicts that
the mostly the five parameters which are to be analyzed are been agreed by the
employees as every service in the canteen is probable enough for the employees to
have food.

 But the major cause of concern after analyzing the graph the dissatisfaction among
the employees is more which the hygiene and the layout factors compared to other.

 Thus improvement in the canteen is to be done on a larger scale with every
suggestion of employee to be taken up.


7

AGREE
FEEDBACK OF 20 EMPLOYEES
6

STONGLY DISAGREE
5 i) SPACE- (GOOD)

AGREE
ii) FURNITURE & FIXTURE-
( OPTIMUM)

STONGLY DISAGREE

DISAGREE
4 iii)HYGIENE- (AVERAGE)
STONGLY AGREE

iv) MENU AND DELIVERY-
(VERY LOW)
3
PA & PD

PA & PD
v) PRICE AND PAYMENT-
AGREE

AGREE
DISAGREE (LOW)

DISAGREE
2

PA & PD
1

0
1 2 3 4 5 6

 Thus all the graphs which are been analyzed particularly show that the employees
40% of the employees are mainly satisfied with the SPACE which is been provided in
the canteen.

 Whereas other 30% of the employees are dissatisfied with the HYGIENE AND MENU
AND DELIVERY of the canteen.

 Now remaining 30% employees want there shall be improvement in the PRICES AND
PAYMENT also the FURNITURE AND FIXTURE to be maintained in proper manner.

 The conclusion of the analysis can be derived in such a way that the canteen facilities
need a many improvements to be made as mentioned in the suggestions above
many employees are dissatisfied with the food and services provided in the canteen
and thus which has to be looked upon.

 Graphs majorly show that many employees are mainly satisfied with certain
available services but the major cause of concern which is been taken up in this
project is how the improvement can been done on a larger scale.


STEPS FOR IMPROVEMENT
 The chart given below shows certain suggestions through which improvement in the
canteen is been done.

THE KICTEN AREA SHOULD BE
KEPT CLEAN AND WORKERS
IN CANTEEN SHOULD BE
THE LAYOUT OF THE EDUCATED FOR HYGINE.
CANTEEN SHOULD BE
REFINED AND BROAD
ENOUGH FOR GAIL/ NON
GAIL EMPLOYEES A COUPON SYSTEM SHOULD
BE INSTALLED AND A MENU
STEPS FOR IMPROVEMENT IN CHART SHOULD BE DISPLAYED
PLANT CANTEEN FOR ALL EMPLOYEES

PRICES MUST BE KEPT LOW
CHAIR AND TABLES IN THE
AND THUS QUALITY FACTOR
CANTEEN SHOULD BE
SHOULD BE RATHER
MAINTAINED PROPERLY
INCREASED

 After analyzing all the questionnaires these were the key suggestions which came
out for improvement in the canteen facilities.


SUGGESTIONS ON CANTEEN REPORT

 SPACE

As suggested by the DGM of GAIL (INDIA) LIMITED VAGHODIA I agree with his
suggestion that an extra space must me created on the first floor as to increase the
space of the canteen.
According to me the layout can be changed in such a sense that both different
spaces for the GAIL/NON GAIL employees in the canteen can be segregated.

 FURNITURE AND FIXTURES

Chairs and tables in the canteen should be maintained properly where as the air
condition in the system should be repaired.
Water proofing work in the canteen should be immediately taken up after the rainy
system.
The kitchen area of the canteen should be increased and proper storage system for
the food grains is must.

 HYGIENE

The canteen persons should be properly groomed and thus and should be properly
educated about the hygiene factors.
The kitchen area should be properly kept clean and thus the worker in the canteen
should be strictly advised by guiding them towards hygiene factors.
Utensil and drinking water are the two main factors which may hamper the hygiene
of the canteen and thus they should be looked upon firstly.
Worker should be given plastic hand gloves and hat while serving food.

 MENU, DELIVERY AND BEHAVIOR

A coupon system should be installed particularly for all GAIL/NON GAIL employees.
Orderly menu chart for the food to be served during three times should be placed in
the canteen.
Hoardings regarding maintaining friendly relationship with the employees to be
placed.

 PRICES AND PAYMENTS

Prices and payment should be derived according to FACTORIES ACT 1948 and thus
and electronic system or a punching card machine for direct payment can be a better
option.


CONCLUSION

For the requirement of competition of 1st year MBA. We had undergo two months
summer training at “GAIL (INDIA) LTD VAGHODIA, VADODARA” With the
objective to gain Practical knowledge and experience in the company and to
study the activities of different functional area.

It was good experience at “GAIL” studying about the GAIL plant & overall. On the
other hand going for a plant canteen survey was an invaluable addition to my
Knowledge. To conclude in a single student, I personally feel that 2 months
Training at “GAIL VAGHODIA” has added many features to my knowledge wing
which will definitely help me to achieving a success during my future and
career flight.


BIBLIOGRAPHY

 BOOKS AND JOURNALS

GARY DESSLER- HUMAN RESOURSE MANAGMENT
FACTORIES ACT 1948- DR JP SHARMA
GAIL POLICY JOURNALS

 INTERNET SOURCE

www.wikepidia.com
www.gailonline.com


GAIL Project Report On Canteen Survey

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