Transfer of
Training
How to Help Your Staff
Translate What They Learn
Into What They Do
LATI is a Big Investment!
 Your LA‟s time

 Your time and energy, as well as that of your other staff
  while your LA‟s away

 Time and effort of trainers, feedback providers, and
  others from around the state to make the program
  happen



How can you get the best return on that investment?
Transfer of Training is a Partnership
             Participant




                                 Trainer




Supervisor
Whose job is it?

 Participant: responsible for his or her own
  learning

 Supervisor: reinforces the learning

 Trainer: facilitates transfer by designing activities
  into the training that involve work „back at
  home‟
   That’s why so many of the assignments involve
     conversations with you, feedback from you,
     observations of colleagues, and so on!
Who do you think is most
important to the transfer
       process?
What the Research* Shows
About Who Has the most
       Influence:
                Before           During           After
                Training         Training         Training

Supervisor             X                                X

Participant

Trainer                                 X



                 So, your role is critical!

          *Dr. Mary L. Broad and Dr. John W. Newstrom
What are the most common
   barriers to transfer of training?
 Lack of reinforcement on          Feeling uncomfortable with
   the job (nobody cares if you       change (the old way was
   do it or not)                      more comfortable, easier)

 Interference from the             Separation from the trainer
   environment (pulled in too         (lack of confidence, maybe
   many directions)                   training didn‟t provide
                                      enough practice)
 Non-supportive
   organizational climate           Negative peer pressure
   (organization does things          (“Why are you spending so
   differently)                       much time on that [new
                                      skill], can‟t you see how
 Training that isn‟t on target       busy we are?”)
   (wanted practical tips but
   got all theory instead)

         Isn’t it a wonder we ever learn anything new?
Relapse Prevention: How You
               Can Help
1.       Recognize that lapses are                4.       Plan and conduct „fire
         inevitable                                        drills‟
           No one does it right the first time             When and where are lapses likely?
           Encourage them to keep trying                   What supportive resources are available?
                                                            Strategize to keep lapses from becoming
                                                             permanent
2.       Identify predictable
         problems                                 5.       Follow up back on the job
           Time pressures
           Uncooperative colleagues                        Individual learner tracks accomplishments
           Self-doubt                                      Group of learners provide mutual support
           Lack of adequate support                        Supervisor provides encouragement and
                                                             reinforcement

3.       Analyze staff‟s coping skills
            Managing time and priorities
                                                  6.       Recognize that relapse is
                                                           likely when:
     
           Communicating clearly
                                                            Learner is under stress
           Collecting data
                                                            Post-training environment is unpredictable
           Developing a support network
                                                            Initial lapses are considered disastrous
           Celebrating accomplishments
                                                            Supervisory support is inadequate
What else can you do to support transfer
of training?     (a few ideas)

            Before                     During                       After
   •Tell them it‟s a growth   •Protect their time from    •Immediately assign LAs
   opportunity for            interruptions               to projects requiring
   themselves and the                                     them to use their new
   system                                                 skills
   •Set clear performance     •Shift their workload       •Give immediate positive
   expectations               temporarily                 reinforcement for using
                                                          new skills on the job
   •Make sure they have       •Meet with them regularly   •More than one LA from
   adequate time,             and ask about what          your system? Encourage
   technology, etc.           they‟re learning            them to network
   •Connect them to a         •Participate actively by    •Set clear expectations
   mentor who‟s been          providing feedback and      of increased
   through LATI               meeting deadlines           performance
   •Schedule regular          •Ask them to tell others    •Ask LA to teach others
   meeting times              about their experience      something they learned
                              at LATI—for example,        in LATI—maybe a
                              report at a staff meeting   refresher for the rest of
                                                          the staff
In Short, Transfer of Training:

 Is a partnership between participant, supervisor,
  and trainer

 Supervisor has the most influence on transfer
  before and after training

 Many barriers get in the way, but you can
  remove some of them!

 Plan now to help your LA be successful back on
  the job!
Thanks for everything you do to
   make your LA successful!

 Please let us know how we can help you!

 Gail Griffith, LATI Coordinator: laticoor@gmail.com
 Laura Allen, LATI Virtual Assistant: laura@wowva.com

Transfer of Training

  • 1.
    Transfer of Training How toHelp Your Staff Translate What They Learn Into What They Do
  • 2.
    LATI is aBig Investment!  Your LA‟s time  Your time and energy, as well as that of your other staff while your LA‟s away  Time and effort of trainers, feedback providers, and others from around the state to make the program happen How can you get the best return on that investment?
  • 3.
    Transfer of Trainingis a Partnership Participant Trainer Supervisor
  • 4.
    Whose job isit?  Participant: responsible for his or her own learning  Supervisor: reinforces the learning  Trainer: facilitates transfer by designing activities into the training that involve work „back at home‟  That’s why so many of the assignments involve conversations with you, feedback from you, observations of colleagues, and so on!
  • 5.
    Who do youthink is most important to the transfer process?
  • 6.
    What the Research*Shows About Who Has the most Influence: Before During After Training Training Training Supervisor X X Participant Trainer X So, your role is critical! *Dr. Mary L. Broad and Dr. John W. Newstrom
  • 7.
    What are themost common barriers to transfer of training?  Lack of reinforcement on  Feeling uncomfortable with the job (nobody cares if you change (the old way was do it or not) more comfortable, easier)  Interference from the  Separation from the trainer environment (pulled in too (lack of confidence, maybe many directions) training didn‟t provide enough practice)  Non-supportive organizational climate  Negative peer pressure (organization does things (“Why are you spending so differently) much time on that [new skill], can‟t you see how  Training that isn‟t on target busy we are?”) (wanted practical tips but got all theory instead) Isn’t it a wonder we ever learn anything new?
  • 8.
    Relapse Prevention: HowYou Can Help 1. Recognize that lapses are 4. Plan and conduct „fire inevitable drills‟  No one does it right the first time  When and where are lapses likely?  Encourage them to keep trying  What supportive resources are available?  Strategize to keep lapses from becoming permanent 2. Identify predictable problems 5. Follow up back on the job  Time pressures  Uncooperative colleagues  Individual learner tracks accomplishments  Self-doubt  Group of learners provide mutual support  Lack of adequate support  Supervisor provides encouragement and reinforcement 3. Analyze staff‟s coping skills Managing time and priorities 6. Recognize that relapse is likely when:   Communicating clearly  Learner is under stress  Collecting data  Post-training environment is unpredictable  Developing a support network  Initial lapses are considered disastrous  Celebrating accomplishments  Supervisory support is inadequate
  • 9.
    What else canyou do to support transfer of training? (a few ideas) Before During After •Tell them it‟s a growth •Protect their time from •Immediately assign LAs opportunity for interruptions to projects requiring themselves and the them to use their new system skills •Set clear performance •Shift their workload •Give immediate positive expectations temporarily reinforcement for using new skills on the job •Make sure they have •Meet with them regularly •More than one LA from adequate time, and ask about what your system? Encourage technology, etc. they‟re learning them to network •Connect them to a •Participate actively by •Set clear expectations mentor who‟s been providing feedback and of increased through LATI meeting deadlines performance •Schedule regular •Ask them to tell others •Ask LA to teach others meeting times about their experience something they learned at LATI—for example, in LATI—maybe a report at a staff meeting refresher for the rest of the staff
  • 10.
    In Short, Transferof Training:  Is a partnership between participant, supervisor, and trainer  Supervisor has the most influence on transfer before and after training  Many barriers get in the way, but you can remove some of them!  Plan now to help your LA be successful back on the job!
  • 11.
    Thanks for everythingyou do to make your LA successful! Please let us know how we can help you! Gail Griffith, LATI Coordinator: laticoor@gmail.com Laura Allen, LATI Virtual Assistant: laura@wowva.com