Tourism accessibility in Spain

1. Spanish Tourism &
Accessibility
Rare & Roll project
Accessible Tourism Technical Visit to Madrid, Spain.
20-may-2019
Félix Serrano
Area of Tourism Quality
Secretariat of State for Tourism
Spanish Government

2. Tourism in Spain
• VISITORS
• 82.6 millions of international tourists in 2018, 0,9% more than in 2017
• 104,200,000 tourists in 2017
• 81.8 million international tourists
• 22.4 million national tourists
• ECONOMY
• 89.678 million total expenditure of international tourists in 2018, 3,1% more
than in 2017.
• 86,823 million total expenditure of international tourists in 2017: 1,084 euros
/ tourist, 146 euros per day.
• 137.020 million euros in 2017, including domestic and international tourists,
representing 11,7% of GDP, and 16% of exports in 2017
• EMPLOYMENT
• 2,4 millions of workers, 12,2% of the Spanish total in 2018.
• 231,658 companies in the tourism sector in 2016 (only 658 with more than
200 workers)
2Datos: INE, Turespaña, WTTC y Exceltur.

3. WEF Travel and Tourism
Competitiveness Report 2017-
Spain position
3
http://reports.weforum.org/travel-and-tourism-
competitiveness-report-2017/

4. Tourism in Spain Organization
4
Secretary of State
for Tourism
Spanish
Autonomous
Communities
(17+2)
SEGITTUR
Innovation and Tourism
Technology
TOURSPAIN
International Tourism
Promotion

5. 2030 Sustainable Tourism Strategy of
the Government of Spain
5
“The Government of Spain is committed to a tourism model based on
quality, sustainability, profitability, innovation and accessibility”
https://www.lamoncloa.gob.es/lang/en/presidente/news/Paginas/2019/20190
121tourism-forum.aspx

6. 2000 2002 2004 2006 2008 2010 2012 2014 2016 2018 2019
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Spanish Tourism Quality System
Anfitriones – Tourism
Training Program
SICTED – Tourism Quality for Destinations
DTI
SCTE – Sectors (Q for Tourism Quality)
Spanish Tourism Quality System
Sistema de Calidad Turística Español (SCTE)

7. Impact of Spanish Tourism Quality System
6,900 entities that participate in
the SCTE employ some 400,000
workers, equivalent to 15% of
employment in the sector
More than 6,000 companies that
participate in the SCTE invoice
some 4,700 M € per year,
equivalent to 8% of the turnover
of the sector
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ECONOMY Companies Income
SCTE companies 6000 4.716 M€
Total Tourism income in Spain 60.000 M€
SCTE income 8% of total
EMPLOYMENT Entities Workers
SCTE Entities 6900 399.071
Tourism workers 2.700.000
SCTE workers 15% of total

8. SETUR actions to promote Accesible
Tourism
• Publication of a "Manual of Accessibility in Hotels for People with Reduced
Mobility"
1997
• "Hotel Accessibility Manual in the 21st Century"2002
• Congress on Tourism and Accessibility held on October 17-20, 2003 in Madrid2003
• Accesibility included on Plans of Dynamisation and Tourism Excellence1992-2006
• Agreement with CEHAT on accessibility2006
• Agreements with CERMI on "Accessible Tourism" and "Tourism for All"2002-2011
• "Decalogue of Good Practices in Tourism Accessibility"2007
• "Decalogue of Good Practices in Tourism Accessibility. Destinations and Cultural
and Natural Resources "
2008
• Training courses on tourism accessibility2007-2010
• "Study of the current and potential market of tourism for people with disabilities
and reduced mobility in Spain"
2008
• IV International Congress of Tourism for All2013
• Specific space for Accessible Tourism in FITUR 20162016
• Memorandum Of Understanding wih PREDIF on Tourism Accessibility2019
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9. Accesibility on SICTED – Tourism
Quality for Destinations
Accessibility is an indispensable element of tourism quality, and therefore includes
various elements of accessibility such as the following:
• Specific Accessibility chapter on SICTED Good Practice Manuals
• Verification of requirements for Accessibility for obtaining the distinction in
Tourism Quality
• Specific requirements for each sector, for example:
• Leisure Parks
• VISITABLE PLACES.ACCESIBILITY
• CARRIER AND VEHICLES ARE AVAILABLE FOR PEOPLE WITH REDUCED MOBILITY OR SPECIAL
NEEDS.
• M22 module of Accessible Tourism is taught in the Tourism Quality Training
program
• Course for managers of SICTED destinations: "Accessible Tourism and Attention
to the public with disabilities and other diverse needs"
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10. Accessibility on Smart Destinations
Regulatory framework
•This field analyzes compliance with the applicable regulations on accessibility; the existence of
specific ordinances or regulations for the management / application of accessibility; the
contemplation of accessibility aspects in other regulations
Accessibility management
•The main criteria include the existence of human, technical and economic resources for the
management and application of accessibility in the destination and the existence of an
accessibility plan
Implementation of accessibility in the destination
•In this area is verified accessibility measures in infrastructures and provision of services, the
degree of accessibility of the destination (transport infrastructures, public roads, public
buildings, buildings of interest to the tourist, private sector, services that are provided to
tourists, etc.)
Technological accessibility
•Verifying that all the technological tools available to the destination comply with the minimum
accessibility requirements (web pages, electronic payment systems, applications, information
terminals, digital screens, etc.).
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11. Standards for Accessibility in Tourism
Within UNE 178501:2018 standard of “Management System for Smart
Tourist Destinations. Requirements” a chapter is included on the
Accessibility requirements that destinations must meet.
https://www.en.une.org/encuentra-tu-norma/busca-tu-
norma/norma?c=N0060239
In the standard UNE 178502:2018 “Indicators and tools of smart tourist
destinations”, a battery of indicators has also been included in terms of
accessibility so that this area can be measured in the destinations.
https://www.en.une.org/encuentra-tu-norma/busca-tu-
norma/norma/?c=N0060240
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12. ¿Questions?
@feserdel