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Accesibility_Lecture_ Adaptamos Group


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Accesibility_Lecture_ Adaptamos Group

  1. 1. “ Accessibility as a new value in the tourism sector” By: Arno de Waal Forte (Fostering Responsible Tourism in European Higher Education Florida Universitaria, Valencia
  2. 2. WHERE DO WE START? Disability in the past Exclusion - inclusion
  3. 3. Where do we start? From the ancient world of Greece and Rome to a modern Western society In this type of society the pursuit of physical and intellectual fitness was essential; there was little room for people with any form of flaw imperfection.
  4. 4. Where do we start? It was until the late 19 th century when society started to change their vision: As a consequence several charities controlled and run by non-disabled people `for' disabled people were founded during this period. One example is the British and Foreign Association for Promoting the Education of the Blind, now known as the Royal National Institute for the Blind (RNIB) which was set up in 1863
  5. 5. Exclusion - inclusion
  6. 6. Where do we start? The fact that an individual is impaired in one way or another is just an aspect of his/her person, but does not make any difference in social and cultural terms. (Talle, 1995)
  7. 7. Exclusion - inclusion Inclusion: the total integration of people with a disability in the society
  8. 8. Exclusion - inclusion What about tourism?
  9. 9. BASICAL CONCEPTS AND DISCRITPION OF THE ACCESSIBLE TOURISM DEMAND. What is Accessible tourism? Disability: some data! Fundamentals of accessible tourism Incorporate the criterium: “Universal access” Tourism as a way of integration
  10. 10. Facilitate to ALL persons to access, use enjoy all tourism infrastructure and services. Still today its an adventure for people to leave house, they are survivors . “ it is the surrounding that makes me disabled!” What is accesible tourism?
  12. 12. <ul><li>Some considerations: </li></ul><ul><li>European people are getting older, therefore the tourism demand changes. </li></ul><ul><li>Data of the EU says that there will be 100 millons of people more to travel when tourism destinations and services are more accessible. </li></ul><ul><li>The concept of ACCESSIBILITY (if well done) increase the quality for EVERYBODY. </li></ul><ul><li>Accessibility gives a certian ADDED VALUE for the tourism destination or service. </li></ul>What is accessible tourism?
  13. 13. <ul><li>The potencial tourist can be categorized in the following groups: </li></ul><ul><ul><li>Persons with permanent physical, sensory or mental disability. </li></ul></ul><ul><ul><li>Older age persons </li></ul></ul><ul><ul><li>Persons with a temporally disability (Even pregnant women are sometimes mentioned in this category). </li></ul></ul><ul><ul><li>Persons with walking difficulties (walking sticks) </li></ul></ul><ul><ul><li>Persons with a reduced mobility: e.g. people with small children, push chairs, transporting suitcases etc. </li></ul></ul><ul><ul><li>Other situations and circumstances. </li></ul></ul>Disability, some data
  14. 14. Some data (Spanish statistics)
  15. 15. <ul><ul><li>RECENT STATISTICS </li></ul></ul>Some data
  16. 16. <ul><ul><li>8 millions of new outbound travelers </li></ul></ul><ul><ul><li>15 millons of inbound travelers </li></ul></ul><ul><ul><li>22 millons of one day excursions </li></ul></ul><ul><ul><li>With a medium of 0,5 companions we can assume a potencial market of 35 millios of passengers which is good for 630 milliosn of overnight stays. (According to the EU the total tourism market will double…….) </li></ul></ul>According to the Spanish publication: “Accesibilidad a Turistas con Discapacidades”, the potencial demand in Europe for travelling amongst people with a disability will be estimated: Some data
  17. 17. <ul><ul><li>“ Elderly persons” a new market segment </li></ul></ul><ul><ul><li>In Europe more then 14% of the population are more then 65 years old. </li></ul></ul><ul><ul><li>The prevision is that by the year 2000, 20% of the population is over 65 years old. </li></ul></ul><ul><ul><li>In Spain we talk about 8 million people of 65 years and older (about 17% of the Spanish population. </li></ul></ul>Some data
  18. 18. Data from the WTO: The WTO predicts that “senior” tourists will be the most important segment in the future….. Some data
  19. 19. <ul><li>Threats: </li></ul><ul><li>People are used to travel </li></ul><ul><li>Competition from other destinations (worldwide) </li></ul><ul><li>A web of regulations (already 17 different legislations in Spain) </li></ul><ul><li>More then 80% of the tourism establishments are not accessible </li></ul><ul><li>Lack of knowledge about accessibility issues; education is necessary. </li></ul>Fundamentals of accessible tourism
  20. 20. <ul><li>Opportunities </li></ul><ul><li>We talk about a MULTICLIENT TOURIST: every person with a disability that travels attracts 1,5 companions more. (Family, relatives, business colleagues etc.) </li></ul><ul><li>Helps to reduce the seasonable peak in summer and winter, due to the fact that these people have other working responsibilities. </li></ul>Fundamentals of accessible tourism <ul><li>Capture these clients will increase the occupancy rate in the tourism area, increasing tourism income etc </li></ul>
  21. 21. <ul><li>It is a segment that increases every year (We only have to take in mind the car accidents that occur: every WEEK 50 persons more in a wheelchair……. </li></ul><ul><li>Increase the competition: making the difference in a global market under pressure. </li></ul><ul><li>This segment registers a medium of 18 nights (Overnight stay rate) and a 70% loyalty rate. </li></ul>Fundamentals of accessible tourism
  22. 22. In companies and tourism destinations: <ul><li>New possibilities in the tourism supply </li></ul><ul><li>New market segments </li></ul><ul><li>New labour opportunities </li></ul><ul><li>New business opportunities </li></ul>Incorporate the criterium: “Universal access
  23. 23. <ul><li>The disabled tourist uses: </li></ul><ul><li>Transport </li></ul><ul><li>Hotels (accommodation) </li></ul><ul><li>Restaurants </li></ul><ul><li>Complementary services </li></ul>So: They participate in the cultural and economic daily life Tourism as a way of integration
  24. 24. TOURISTIC STRATEGIES, THE ACCESSIBILITY AS A CROSSSECTIONAL DISCIPLINE. Touristic strategies Example in Tourism Development in Requena
  25. 25. Where do we start: Touristic strategies in tourism development <ul><li>GLOBALIZATION </li></ul><ul><li>COMMERCIALIZACTION </li></ul><ul><li>INNOVATION </li></ul><ul><li>VIABILITY </li></ul><ul><li>ACCESSIBILITY </li></ul><ul><li>QUALITY </li></ul><ul><li>SOSTAINABILITY </li></ul><ul><li>RESPONSABILITY </li></ul>
  26. 26. Globalization: The process of transformation of local or regional phenomena into global ones. It can be described as a process by which the people of the world are unified into a single society and function together.
  27. 27. Commercialization: <ul><li>is the process or cycle of introducing a new product into the market. </li></ul><ul><li>In tourism: introducing a new tourism destination or product </li></ul>
  28. 28. Innovation: &quot;Innovation . . . is generally understood as the successful introduction of a new thing or method . . . Innovation is the embodiment, combination, or synthesis of knowledge in original, relevant, valued new products, processes, or services.
  29. 29. Viabilidad: <ul><li>A tourism product or destination is viable according to sustainable tourism development when keep in mind the following 4 basic concepts: </li></ul><ul><li>Economy: the ability of benefits to cover costs in development projects, and the ability to create income (jobs). </li></ul><ul><li>Social: to increase the quality of life both for the visitor and the residents for example in terms of infrastructure: access, indication, new transport facilities etc. </li></ul><ul><li>Cultural-Environment: The increase of tourism demand respects the environment (Protecting nature and cultural heritage.) </li></ul><ul><li>Touristic: Creating a complementary offer that increase the quaility on all levels: especially attending clients and offering service. </li></ul>
  30. 30. Accesibility: The total of characteristics that a environment, product or service need to be accessible in terms of comfort, security and equality for ALL persons and specifically for people with a disability.
  31. 31. Quality: <ul><li>Quality is the best answer to face competicion. Touristic organizations have to guarantee their clients that they are capable to respond to the needs, wishes and expectations: better than the competitors. </li></ul><ul><li>Goal: to satisfy clients in all possible ways to achieve mutual benefits both for visitors, companies and residents. </li></ul>
  32. 32. Sustainability Satisfy the needs of the present without compromise the possible satisfaction of future generations.
  33. 33. Responsability: <ul><li>«The corporate social responsibility more then comply strictly legislations, is the voluntary integration (in the business strategies, politics and procedures), of the concern of social, labour, environmental and human rights aspects ». </li></ul><ul><li>A company is social responsible when it responds satisfactory to the expectations of the different interest groups. </li></ul><ul><li>Definición del  Foro de Expertos convocado por el Ministerio de Trabajo y Asuntos Sociales </li></ul>
  34. 34. Example of Tourism Development in the village of Requena
  35. 35. Competition in a global market needs more and more dinamization of the toursim supply.
  36. 36. Crossborder key principles during the development of the strategic planning. <ul><li>Quality of the tourism destination: A consequence of the public and private tourism sector (quality of the tourism installations, tourism service and efficiency of the local tourism politics. </li></ul><ul><li>Accessibility: Planned to convert Requena in a tourism destinations “for all” which installations and equipments are designed according to the “Universal Design” that gives access to all services and products to people with a disability and persons with reduced mobility. </li></ul><ul><li>Sustainable development: inspired by the idea that the development of the tourism area generates social, economic and environmental benefits. (Offers added value to the inhabitants, generates economic activities, and controls negative impacts (environmental protection, cultural protection etc) </li></ul><ul><li>Innovation , application of new technologies to satisfy the clients needs and to manage tourism exploitation. </li></ul>
  37. 37. CONTENIDO El planteamiento es desarrollar un conjunto de propuestas de actuaci ó n que tengan un efecto demostraci ó n en las instalaciones y equipamientos de mayor afluencia de visitantes, y que supongan a corto plazo una mejora de la accesibilidad a la oferta tur í stica del destino. Para determinar el conjunto de actuaciones a desarrollar con los fondos consignados en el plan de dinamizaci ó n del producto tur í stico se deber á realizar un proyecto de accesibilidad que aporte soluciones concretas para la visitabilidad de los principales espacios de visita tur í stica actuales. Teniendo en cuenta las valoraciones que establezca el estudio, deber á n priorizarse aquellas actuaciones m á s significativas que contribuyan a configurar un itinerario tur í stico accesible por los principales lugares de inter é s. Text from the actual plan. ACTUACIÓN ADAPTACIÓN DE LAS INSTALACIONES y ESPACIOS DE INTERÉS TURÍSTICO VISITABLES A VIGENTE EN MATERIA DE ACCESIBILIDAD Objetivo >> “ Adecuar las instalaciones y equipamientos visitables de interés turístico para la perfecta utilización por parte de todo tipo de público, eliminando las barreras arquitectónicas actuales que impiden el acceso a los mismos de las personas discapacitadas o de movilidad reducida”. situación actual Existe un marco jurídico en nuestra Comunidad que regula todo lo relacionado con la “accesibilidad”, en entornos urbanos y en edificios de pública concurrencia, por lo que cada actuación debe ser pensada con criterios de “diseño universal”, con el fin de no excluir a nadie Los principales espacios de interés turístico de Requena no están adaptados para ser visitables por todo el conjunto de ciudadanos, por lo que se está excluyendo a una parte importante de la población que han manifestado su interés por visitar zonas de interior de gran interés como es el término de Requena. Si bien el Plan Estratégico de Turismo plantea en sus principios básicos el tema de la accesibilidad, como un criterio transversal en la gestión municipal del destino que debe estar presente en cualquier nuevo proyecto, turístico y no turístico, no solo como requerimiento de la normativa vigente en esta materia, sino también como concepto clave de del futuro, para conseguir una ciudad accesible para todos.
  38. 38. trabajos a desarrollar Text from the actual plan. beneficios <ul><li>Adaptar un entorno e ir transformándolo progresivamente para que sea más accesible, proyectando y planificando para todo tipo de visitantes y consiguiendo gradualmente la eliminación de barreras existentes , permitirá conseguir un municipio que se dinamice y se transforme, sea solidario, innovador y además creará un valor añadido que potenciará actividades y oportunidades de ocio y turismo en la zona, y beneficiará a su población local. </li></ul><ul><li>El ayuntamiento podrá optar a diferentes subvenciones para la adaptación del municipio y poder acceder a largo plazo a los premios Reina Sofía en materia de accesibilidad universal convocados anualmente. </li></ul>TAREAS PLAZO PROCEDIMIENTO CRONOGRAMA ANUALIDADES 1ª 2ª 3ª Redacción del proyecto de accesibilidad de los espacios descritos 3 meses Contrato menor Ejecución de obra 6 meses Concurso Suministro de equipamiento (ayudas técnicas) 2 meses Contrato menor TOTAL ADAPTACIÓN DE LAS INSTALACIONES 75.000 €
  39. 39. Concept of accessibility The accessibility as a crosswise element Types of accessibility Universal Design Regulations? Global accessibility UNE and DALCO The wheelchair sign ACCESSIBILITY IN THE TOURISM ENVIRONMENT
  40. 40. <ul><li>The total of caracteristics that a environment, product or service need to be asable en terms of confortm security and equality for ALL personas y especifically for people with a disability. </li></ul><ul><li>Fuente: Libro Blanco de la Accesibilidad. </li></ul>Concept of accessibility
  41. 41. Concept of accessibility
  42. 42. Accessibility as a crosswise element
  43. 43. We have to facilitate ways that give answer to the different tipes of accessibility Diferent types of accessibility
  44. 44. <ul><li>. </li></ul><ul><li>Physical conditions: </li></ul><ul><li>How to reach and enter the facility (surrounding) </li></ul><ul><li>How to get in and out of the facility (entrance) </li></ul><ul><li>Space (space inside the facility) </li></ul><ul><li>Mobility </li></ul><ul><li>Communication level: </li></ul><ul><li>Signals </li></ul><ul><li>Information content (qualitative and quantitative </li></ul><ul><li>Social conditions: </li></ul><ul><li>Politics and management </li></ul><ul><li>Publication and marketing </li></ul><ul><li>Education personal etc.. </li></ul>Diferent types of accessibility
  45. 45. Public building Services Equipment Products Universal design
  46. 46. Universal design: an example
  47. 47. Universal design: another example
  48. 48. Atention to clients Adapted instalations Global accessibility
  49. 49. <ul><li>Just another item for quality </li></ul>ACCESIBILITY Accessibility as a quality item
  50. 50. <ul><li>This sign meant to be to inform that a place is accessible, though the user group does not rely on it because only in few occasions the site is really adapted… </li></ul>The wheelchair sign
  51. 51. The wheelchair sign
  52. 52. <ul><li>Analyse if the site complies to the regulations </li></ul><ul><li>Identify the main barriers of accessibility of the site, destination or service to see if it is really accessible for persons with a disability. </li></ul><ul><li>Offer alternatives to improve accessbility. </li></ul><ul><li>Adapt the infrastructures and services following the indicators. </li></ul><ul><li>Accessibility during rehabilitation, and construction: Integrate accessibility as a standard during the design of new touristic activities, products and activities. </li></ul>The wheelchar sign
  53. 53. UNE and DALCO Explication of the Spanish UNE 170.001 “Accesibilidad global. Criterios para facilitar la accesibilidad al entorno” UNE 170.001-1: Requisitos DALCO (Deambulación, Aprehensión, Localización, Comunicación) UNE 170.001-2: Sistema de gestión de la accesibilidad global (management system for global accessibility)
  54. 54. <ul><li>DALCO: Acronym of: </li></ul><ul><li>Deambulación: move from one place to the other </li></ul><ul><li>Aprehensión: action to do or get something. </li></ul><ul><li>Localización: action to know where a certain thing or person is </li></ul><ul><li>Comunicación: interchange of information necessary to develop an activity. </li></ul>UNE and DALCO
  55. 55. LEGISLATIONS Spanish and European laws Accessibility in naturalenvironment Accessibility in “open to public” buildings Accessibility in urban environment
  56. 56. <ul><li>There are no European wide legislations. </li></ul><ul><li>Every country has its own regulation about accessibility (See text PDF) </li></ul><ul><li>In Spain, every “province” has its own regulation. 17 in total....... </li></ul>Spanish and European laws
  57. 57. Valencia legislations Legislación autonómica sobre accesibilidad aplicable a las infraestructuras turísticas: Ley 1/1998, de 5 de mayo, de la Generalitat Valenciana, de Accesibilidad y Supresión de Barreras Arquitectónicas, Urbanísticas y de la Comunicación. Decreto 39/2004, de 5 de marzo, del Consell de la Generalitat Valenciana, por el que se desarrolla la Ley 1/1998, de 5 de mayo en materia de accesibilidad en la edificación de pública concurrencia y en el medio urbano. Orden de 25 de mayo de 2004 , de la Conselleria de Infraestructuras y Transporte, por la que se desarrolla el Decreto 39/2004 de 5 de marzo, del Gobierno Valenciano en materia de accesibilidad en la edificación de pública concurrencia.
  58. 58. <ul><li>The valencia regulation distinguishes the access to: </li></ul><ul><li>Buildings with a public function </li></ul><ul><li>Urban environment (Parks, gardens, roads etc.) </li></ul><ul><li>But does not regulate: </li></ul><ul><li>The accessibility of the natural environment. </li></ul><ul><li>The access to this areas with its cultural, historical and natural value is not guaranteed in the Spanish regulations. </li></ul> Valencia legislations
  59. 59. Exterior accessibility Accessibility of the itineraries Accessibility in the installations Parking, public transport, accesses Signals, information, street lights, urban furniture etc. Info points, info centres, etc... Natural environment
  60. 60. Accessibility exterior Accessibility of the itineraries Accessibility in the installations Access, image, parking Entrance, itineraries , vertically and horizontally, illumination, etc.. Doors, bathrooms, equipment, security elements etc. Orden de 25 de Mayo de 2004, Consellería de Infraestructuras y Transporte, por la que se desarrolla el decreto 39/2004, de 5 de marzo, del Gobierno Valenciano, en materia de accesibilidad en la edificación de pública concurrencia Public buildings
  61. 61. Accessibility of the itineraries Accessibility of the urban elements. Pavements, traffic signals, distinctions of different users. (pedestrians, cyclists, cars etc.) Crossovers, ramps, stairs, parking, public toilets, parks, etc. Accessibility of the urban furniture Telephones, banks, Kiosks, parking machines, playgrounds etc. Orden de 9 de Junio de 2004, Consellería de Territorio y vivienda, por la que se desarrolla el decreto 39/2004, de 5 de marzo, del Consell de la Generalitat, en materia de accesibilidad en el medio urbano Urban environment
  62. 62. CREATION OF AN ACCESSIBLE AND SUSTAINABLE TOURISM model Accessible and sustainable activity Action Tourism model Examples Tourism supply
  63. 63. A model in which persons with a disability can enjoy there spare time and realize activities that responds to their needs and fulfill their expectiations. Accessible and sustainabletourism model
  64. 64. ACTUACIONES 1st step: Creating awareness to the agents in the tourism sector, about the importance of the group of people with a disability. Action
  65. 65. 2nd step: Fulfill the existing legislation about accessibility, both nation wide as European wide. Accessibility ≠ Voluntarily Accessibility = Need ad ≠ Voluntariedad Action
  66. 66. <ul><li>a) To create TOURISM FOR ALL: </li></ul><ul><li>1- Awareness </li></ul><ul><li>2- Fulfillment </li></ul><ul><li>b) Main issues for tourism establishments: </li></ul><ul><li>Entrance (Doors), displacement (free from obstruction and wide), clear information (signing), funtionality (usefull)… </li></ul>ADAPTED INSTALATIONS ARE USEFULL FOR ALL. Action
  67. 67. Cadena de Barreras al Planificar un Viaje <ul><li>Internet: Website not accessible </li></ul><ul><li>Travel agency: Agency not accessible </li></ul><ul><li>Lack of experience personel </li></ul>Reservation Destination Transport Return <ul><li>Transfer </li></ul><ul><li>Access to terminals </li></ul><ul><li>Access to transport </li></ul><ul><li>Exit at destination </li></ul><ul><li>Access to final destination </li></ul><ul><li>Inside the establishment </li></ul><ul><li>Displacement in the physical environment </li></ul><ul><li>Access to main tourism attractions </li></ul><ul><li>Activities and services (Theatres, themeparks etc.) </li></ul><ul><li>Return </li></ul><ul><li>Access to station, airport etc.. </li></ul><ul><li>Access to transport </li></ul><ul><li>Exit </li></ul><ul><li>Transfer home </li></ul>Tourism model
  68. 68. Change is evident and impuls has to be given by: Public administration: To make policies that guarantee the wellbeing of all citizens and improve to autonomy. This means that they have to remove elements and factors that generates inequality. A fundamental key is to incorporate accessibility as a cross border factor when designing services, spaces and/or equipment for public use. Tourism model
  69. 69. <ul><li>Administration: </li></ul><ul><li>Oblige the fulfilment of regulations. </li></ul><ul><li>Realise inspections and give sanctions if companies do not fulfil the regulations to force adaptations. </li></ul><ul><li>Dispose a (inter)national qualification for accessible tourism destinations, services and establishments. </li></ul><ul><li>Offer special sort of courses about accessibility. </li></ul>Tourism model
  70. 70. <ul><li>Companies : </li></ul><ul><li>To fulfil the legislation . </li></ul><ul><li>Tourism consultants are in majority not aware of accessibility issues. </li></ul><ul><li>Architects, engineers and decorators have to be up to date with criteria about accessibility and new building methods and products. </li></ul>Tourism model
  71. 71. <ul><li>THE COLLECTIVE: </li></ul><ul><li>In case of insatisfaction about the services, tourist with a disability in Spain do NOT have the habit to complain or to claim. They simply avoid the service and do not demand changes…… </li></ul>Tourism model
  72. 72. <ul><li>Ideal typical model: </li></ul><ul><li>A tourism model that serve all persons so they can use and enjoy all services autonomosly . </li></ul><ul><li>Integrate all necessary elements so that everybody can use and enjoy the instalations. </li></ul>El entorno Tourism model
  74. 74. Proyecto de playas accesibles <ul><li>Financial support to adapt tourism establishments. </li></ul><ul><li>Education for profesionals in tourism. </li></ul><ul><li>Support to adapt information (web) </li></ul><ul><li>Adapt tourism ofices (almost an 85% of the Spanish tourist offices is accessible) </li></ul><ul><li>Collaboration between departments to create accessible services (e.g. accessible beeches in Spain) </li></ul><ul><li>International projects (expertise) </li></ul> Examples
  75. 75. Some companies:
  76. 76. GOOD PRACTICES Transport Hotels Restaurants Leisure
  77. 77. <ul><li>Adapted car </li></ul><ul><li>The mayority of people with a disability have to use their own transportation because of the difficulties that causes other ways of transportation. </li></ul>Quovi Transport
  78. 78. <ul><li>TRAIN - METRO </li></ul><ul><li>Train and metro station have a lot of barriers. </li></ul><ul><li>Also de trains itself. (There are few trains that have places for wheelchair users.) </li></ul><ul><li>People have to plan the whole trip. </li></ul>Transport
  79. 79. Transport
  80. 80. Transport
  81. 81. <ul><li>BUS </li></ul><ul><li>A minimum percentage of the buses are prepared to give access to people with mobility difficulties. </li></ul><ul><li>Some are prepared with ramps, and new vehicles need to have an access ramp. </li></ul>Transport
  82. 82. Transport
  83. 83. Transporte
  84. 84. <ul><li>AIR TRANSPORT </li></ul><ul><li>Generally spoken, Spanish airports are adapted for people with reduced mobility. </li></ul><ul><li>But, there are serious shortages with respect to boarding and unboarding concerning commodity and security. </li></ul><ul><li>Since the 26th of July 2008 the attention to people with a disability lies at the proper airports. </li></ul>Transport
  85. 85. Transport
  86. 86. (*) Responsables de Air Europa señalaron que esta iniciativa, pionera en la aviación comercial española, responde al propósito de crear a bordo “un clima de normalidad en el que las personas ciegas puedan acceder a la misma información que cualquier otro pasajero”. Implementation of Braille at Air Europa. Air Europa implanta los manuales de seguridad para pasajeros en Braille Hosteltur 22/10/07
  87. 87. Transport
  88. 88. Transport
  89. 89. Transport
  90. 90. Transport (Taxi) Every citiy need a minimum of 5% of there taxis to be accessible. People with a disability have priority but when the taxi is available other users also can use them. (In valencia only 12 taxis…) Real Decreto 1544/2007 (acceso y utilización de los modos de transporte) Prices in braille.
  91. 91. Transport
  92. 92. <ul><li>Analysis of 431 of 3 and 4 star hotels; </li></ul><ul><ul><li>Only a 0’7% of the evaluated hotels is accessible according to the standards……….. </li></ul></ul><ul><ul><li>Almost a 45% of the hotels do not even reach the minimum standard of accessibility…. </li></ul></ul><ul><ul><li>An 8% of the analyzed hotels offer a certain autonomy to the stakeholders which are the most effected to architectonic barriers; wheelchair users. </li></ul></ul><ul><ul><li>The biggest part of the accessible hotels are near the beach or in the bigger cities. </li></ul></ul><ul><ul><li>Libro Verde de la Accesibilidad, ACCEPLAN. </li></ul></ul>Hotels
  93. 93. Hotels <ul><li>Current situation </li></ul><ul><li>Most of the hotels do not have adapted hotel rooms or only a few. </li></ul><ul><li>Although hotels do have “adapted rooms” the adaption is not USEFUL. (bath tub without bars, not enough space to make transfers etc.) </li></ul><ul><li>In public areas no accessible facilities (adapted room, but no adapted swimming pool, bar, restaurant etc…) </li></ul><ul><li>Lack of transport facilities </li></ul><ul><li>Lack of knowledge about “how to tread people with a handicap) </li></ul>
  94. 94. Hotels
  95. 95. Hotels
  96. 96. Hotels
  97. 97. Hotels
  98. 98. Hotels
  99. 99. Hotels
  100. 100. Hotels
  101. 101. Hotels
  102. 102. Hotels
  103. 103. <ul><li>Accessible restaurants are really hard to find. In some cities they do not even exist…. </li></ul><ul><li>The level of accessibility is often related with the age of the building. </li></ul>Restaurants
  104. 104. RESTAURANTE RESTAURANTE Restaurants
  105. 105. <ul><li>The main tourism destinations offer leisure facilities like a museum. But few are accessible. </li></ul>Leisure
  106. 106. Leisure
  107. 107. Leisure
  108. 108. Casa Museo Blasco Ibañez Museo del Arroz Leisure
  109. 109. Museo Artistas Falleros Leisure
  110. 110. Museo Cultura del Vino (Rioja) Leisure
  111. 111. Leisure
  112. 112. Leisure
  113. 113. Leisure
  114. 114. Imágenes cedidas por: Ayuntamiento de Avila Auditorio Municipal de San Francisco Leisure
  115. 115. Imágenes cedidas por: Ayuntamiento de Avila Auditorio Municipal de San Francisco Leisure
  116. 116. Imágenes cedidas por: Ayuntamiento de Avila Auditorio Municipal de San Francisco Leisure
  117. 117. Imágenes cedidas por: Ayuntamiento de Avila Auditorio Municipal de San Francisco Leisure
  118. 118. Imágenes cedidas por: Ayuntamiento de Avila Leisure
  119. 119. Imágenes cedidas por: Ayuntamiento de Avila Auditorio Municipal de San Francisco Leisure
  120. 120. <ul><li>Ski: Several of the Spanish ski resorts adapted their instalacions and services. People with a disability can practice their sport in the Sierre Nevada, Boí Tahull, Formigal, Valdesquí, Estación de Manzaneda, etc. </li></ul>Leisure (Sport)
  121. 121. Leisure (Sport)
  122. 122. <ul><li>TIRO DE TRINEO CON PERROS (MUSHING) </li></ul><ul><ul><li>Albergue de Les Alcusses (Moixent – Valencia) </li></ul></ul> Sport
  123. 123. Leisure (Sport)
  124. 124. Sport
  125. 125. Leisure (Sport)
  126. 126. Leisure
  127. 127. Leisure
  128. 128. Leisure
  129. 129. Leisure
  130. 130. Leisure
  131. 131. Leisure
  132. 132. Leisure
  133. 133. Accessibility is the philosophy that everybody is welcome.