Technical training covers several areas including apprenticeship training, computer training, technical skills and knowledge training, safety training, and quality training. Computer training addresses issues like application tracking and introductory programs. Safety training is provided through the Occupational Safety and Health Center. Quality training involves principles like total quality management and ISO standards, and empowers employees to continuously improve quality through techniques like data analysis, teamwork, and problem solving.
10. Total Quality Management (TQM) a set
of principle and practices aimed at
continually improving organizational
effectiveness and efficiency.
International Organization for
Standardization (ISO) international
nongovernmental agency that has been
established to improve the international
exchange of goods and services and to
develop international cooperation in
intellectual, scientific, technological, and
economic activity.
Designed to empower all
employees to seek continuous
improvements in quality.
Quality
Training
Two Fundamental Skill
The ability to work effectively with others in
a team.
The collection, analysis and evaluation of
quantitative data in decision making
Two Phases for Quality Training
Quality Awareness – training managers in concept of quality
improvement
In-depth Training:
Process skills
Work coordination, problem solving, conflict
resolution
Quality skills
Techniques and tools to improve quality
Technical training, as discussed earlier, is a generic term that can encompass a wide range of programs.
For convenience, we limit our discussion to five categories of technical training programs:
Technical training, as discussed earlier, is a generic term that can encompass a wide range of programs.
For convenience, we limit our discussion to five categories of technical training programs:
APPRENTICESHIP TRAINING
It enables practitioners to gain a license to practice in a regulated profession.
Provide skills to meet the job requirement.
INTRODUCTORY
It introduces trainees to the basic computer hardware and software.
Focuses on basic
Such programs focus primarily on mastering basic software application, such as how to navigate the operating system.
Applicant tracking
Cover the specific software available within the organization.
Applications training is typically provided on an as-needed basis.
Computer Self-efficacy
Beliefs that he/she perform the task
Cognitive Playfulness
Imaginative, curiosity, exploratory to learn
Training Format
the use of behavior modeling for software training is generally more effective in producing computer skills learning and application than either of the more commonly used self-paced and lecture approaches. Behavior modeling has also been found to be effective in online learning.
Needed when organization introduce new technology.
A training program used to train employees on new policies and procedures
Entry Level
Basic skills and procedure
Advance Training
Update employee skills
Specific skills improvement
New equipment training
Quality Training
For employees, a change to TQM requires them to learn and embrace two fundamental skills
The primary purpose of ISO is to establish and monitor a set of quality standards that serve as a common reference point for international trade.
