2. Services Teams
• Establishingtwoservicesteams in 2008
– Frédéric Lazerinni(immediately)
– Lucie Heymann (June 2008)
• Closercontact to customers
• Morehands-onprojectmanagement
• Fasterthroughput of implementationissues
• Shortercommunicationpaths
3. Sales
• Expansion of Sales Team
– Andreas Hahn
– UK / NL / Scandinavia
• Re-organization of territories
• Wewouldbemorethanhappy to introduceyou
to yournewsalesrepresentative
4. Staff Expansion
• 6 newadditionssince EU User Conference 2007
– Listing
• Wearecontinuingtheaddition of resources
asrequired
• Growth isanticipated to continuethrough 2008
5. Services Delivery
• New modelfordeliveringfirstclassservices to
ourcustomers
• Implementedoverthe last 6 months
• Aim to
improvetheoverallcustomerexperiencewith
EBMS
• Feedback isalwayswelcome!
6. USI Wiki
• I will addsomekeypoints to thetopic of
thewikihere
7. Krister and Silke
• Additions to the USI family
• Morgan
• (pic)
• Silke´s baby
• (pic)
