Assignment #1 VoIP Part 3 (Quality) Suppose the VoIP project sponsor wants you to present the project to the board of directors. Particularly, the sponsor would like you to discuss the quality of the project. It is worth noting that during the deployment of the VoIP system the quality control team tracked forty (40) of the deployments. The following problems were documented: · Five (5) of the deployments experienced delays due to the unique configuration of the office space which required modification to install the proper wiring. · Twelve (12) of the users called the help desk to get additional training on the new system.  · Two (2) of the new devices were defective. Prepare a fifteen to twenty (15-20) slide digital presentation with the software of your choice (e.g., PowerPoint, Google slides, Prezi, etc.) in which you: 1. Explain quality and its importance to project success. 2. Explain quality management planning. 3. Contrast quality assurance and quality control. 4. Describe the different quality activities involved in this project and each of their outcomes. 5. Describe Pareto diagrams and their use in project management. 6. Present the data in the provided scenario using a Pareto diagram (Use the software of your choosing to prepare the diagram). 7. Use appropriate key points and / or graphics to professionally convey the information. 8. Include presenter notes to explain each slide. 9. Use at least two (2) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources. Your assignment must follow these formatting requirements: · Include the title of the assignment, the student’s name, the professor’s name, the course title, and the date in the presentation. · Include the references used in the assignment in the presentation. · Import charts, graphs, and / or the Pareto diagram into the presentation. The completed works must be imported into the presentation. Points: 80 Assignment 5: VoIP Part 3 (Quality) Criteria Unacceptable Below 70% F Fair 70-79% C Proficient 80-89% B Exemplary 90-100% A 1. Explain quality and its importance to project success. Weight: 10% Did not submit or incompletelyexplained quality and its importance to project success. Partially explained quality and its importance to project success. Satisfactorily explained quality and its importance to project success. Thoroughly explained quality and its importance to project success. 2. Explain quality management planning. Weight: 10% Did not submit or incompletelyexplained quality management planning. Partially explained quality management planning. Satisfactorily explained quality management planning. Thoroughly explained quality management planning. 3. Contrast quality assurance and quality control. Weight: 10% Did not submit or incompletelycontrasted quality assurance and quality control. Partially contrasted quality assurance and quality control. Satisfactorily contrasted quality assurance and quality control. Thoro ...

1. Assignment #1
VoIP Part 3 (Quality)
Suppose the VoIP project sponsor wants you to present the
project to the board of directors. Particularly, the sponsor would
like you to discuss the quality of the project. It is worth noting
that during the deployment of the VoIP system the quality
control team tracked forty (40) of the deployments. The
following problems were documented:
· Five (5) of the deployments experienced delays due to the
unique configuration of the office space which required
modification to install the proper wiring.
· Twelve (12) of the users called the help desk to get additional
training on the new system.
· Two (2) of the new devices were defective.
Prepare a fifteen to twenty (15-20) slide digital presentation
with the software of your choice (e.g., PowerPoint, Google
slides, Prezi, etc.) in which you:
1. Explain quality and its importance to project success.
2. Explain quality management planning.
3. Contrast quality assurance and quality control.
4. Describe the different quality activities involved in this
project and each of their outcomes.
5. Describe Pareto diagrams and their use in project
management.
6. Present the data in the provided scenario using a Pareto
diagram (Use the software of your choosing to prepare the
diagram).
7. Use appropriate key points and / or graphics to professionally
convey the information.
8. Include presenter notes to explain each slide.
9. Use at least two (2) quality resources in this assignment.
Note: Wikipedia and similar Websites do not qualify as quality
resources.
Your assignment must follow these formatting requirements:

2. · Include the title of the assignment, the student’s name, the
professor’s name, the course title, and the date in the
presentation.
· Include the references used in the assignment in the
presentation.
· Import charts, graphs, and / or the Pareto diagram into the
presentation. The completed works must be imported into the
presentation.
Points: 80
Assignment 5: VoIP Part 3 (Quality)
Criteria
Unacceptable
Below 70% F
Fair
70-79% C
Proficient
80-89% B
Exemplary
90-100% A
1. Explain quality and its importance to project success.
Weight: 10%
Did not submit or incompletelyexplained quality and its
importance to project success.
Partially explained quality and its importance to project
success.
Satisfactorily explained quality and its importance to project
success.
Thoroughly explained quality and its importance to project
success.
2. Explain quality management planning.
Weight: 10%
Did not submit or incompletelyexplained quality management
planning.

3. Partially explained quality management planning.
Satisfactorily explained quality management planning.
Thoroughly explained quality management planning.
3. Contrast quality assurance and quality control.
Weight: 10%
Did not submit or incompletelycontrasted quality assurance and
quality control.
Partially contrasted quality assurance and quality control.
Satisfactorily contrasted quality assurance and quality control.
Thoroughly contrasted quality assurance and quality control.
4. Describe the different quality activities involved in this
project and each of their outcomes.
Weight: 15%
Did not submit or incompletelydescribed the different quality
activities involved in this project and each of their outcomes.
Partially described the different quality activities involved in
this project and each of their outcomes.
Satisfactorily described the different quality activities involved
in this project and each of their outcomes.
Thoroughly described the different quality activities involved in
this project and each of their outcomes.
5. Describe Pareto diagrams and their use in project
management.
Weight: 10%
Did not submit or incompletelydescribed Pareto diagrams and
their use in project management.
Partially described Pareto diagrams and their use in project
management.
Satisfactorily described Pareto diagrams and their use in project
management.
Thoroughly described Pareto diagrams and their use in project
management.
6. Present the data in the provided scenario using a Pareto
diagram (Use the software of your choosing to prepare the
diagram).
Weight: 20%

4. Did not submit or incompletelypresented the data in the
provided scenario using a Pareto diagram.
Partially presented the data in the provided scenario using a
Pareto diagram.
Satisfactorily presented the data in the provided scenario using
a Pareto diagram.
Thoroughly presented the data in the provided scenario using a
Pareto diagram.
7. Use appropriate key points and / or graphics to professionally
convey the information.
Weight: 10%
Did not submit or incompletely used appropriate key points and
/ or graphics to professionally convey the information.
Partially used appropriate key points and / or graphics to
professionally convey the information.
Satisfactorily used appropriate key points and / or graphics to
professionally convey the information.
Thoroughly used appropriate key points and / or graphics to
professionally convey the information.
8. Include presenter notes to explain each slide.
Weight: 10%
Did not submit or incompletely included presenter notes to
explain each slide.
Partially included presenter notes to explain each slide.
Satisfactorily included presenter notes to explain each slide.
Thoroughly included presenter notes to explain each slide.
9. 2 references
Weight: 5%
No references provided
Does not meet the required number of references; some or all
references poor quality choices.
Meets number of required references; all references high quality
choices.
Exceeds number of required references; all references high
quality choices.
Assignment #2

5. VoIP Part 4 (Risk Register)
Utilizing the Delphi technique, your team constructed the
following risks register the VoIP project containing the risk, the
likelihood of its occurrence on a scale of 1 (least likely) to 5
(most likely), and the potential negative impact on the project
on the same scale. In addition, they recommended the
appropriate response and identified its type for one of the risks
identified.
#
Risk
Likelihood (1-5)
Impact
(1-5)
Response Type
Response
1
Project Delayed due to lack of resources
3
5
2
Project runs out of funds before completion
1
5
3
Users reject new system
2
2
4
Defective Hardware
1

6. 5
5
New government regulations introduced during deployment
increase the cost of running VoIP
2
3
6
Yearly renewal fee issued on the legacy system due to delay of
over 30 days in deployment of the new system
1
4
Mitigation
Schedule check 30 days before project deadline to determine if
action needs to be taken to avoid delay. Decision tree will be
utilized.
Write a three to five (3-5) page paper in which you:
1. Explain risk management and its associated activities and
defend the need for a risk management plan.
2. Describe the Delphi technique used to identify risks and infer
on types of projects where this technique is most accurate.
3. Examine the four (4) types of risk response (i.e., avoidance,
acceptance, transference, and mitigation) and determine the
appropriate situation where each should be used.
4. Complete the table with the risk response type (i.e.,
avoidance, acceptance, transference, and mitigation) and a
description of the response.
5. Create a decision tree with the software of your choice to
address risk number 6. Assume that when you check the
schedule on day 60 of the project, it becomes evident that two
(2) additional engineers are needed to ensure on-time
completion of the project. The engineers cost $25,000 each and
a fee of $120,000 is issued by the legacy provider. The

7. probability of completing the project on time is as follows:
With the current personnel – 60%; With one (1) engineer –
80%; With both engineers – 98%.
6. Explain the methodology utilized to create a decision tree and
recommend the appropriate action to take based on your
decision tree from criterion 5.
7. Use at least two (2) quality resources in this
assignment. Note: Wikipedia and similar Websites do not
qualify as quality resources.
Your assignment must follow these formatting requirements:
· Be typed, double spaced, using Times New Roman font (size
12), with one-inch margins on all sides; citations and references
must follow APA or school-specific format. Check with your
professor for any additional instructions.
· Include a cover page containing the title of the assignment, the
student’s name, the professor’s name, the course title, and the
date. The cover page and the reference page are not included in
the required assignment page length.
· Include the decision tree created in your chosen software. The
completed decision tree must be imported into the Word
document before the paper is submitted.
Points: 80
Assignment 6: VoIP Part 4 (Risk Register)
Criteria
Unacceptable
Below 70% F
Fair
70-79% C
Proficient
80-89% B
Exemplary
90-100% A
1. Explain risk management and its associated activities and
defend the need for a risk management plan.
Weight: 10%
Did not submit or incompletelyexplained risk management and

8. its associated activities and did not submit or
incompletelydefended the need for a risk management plan.
Partially explained risk management and its associated activities
and partially defended the need for a risk management plan.
Satisfactorily explained risk management and its associated
activities and satisfactorily defended the need for a risk
management plan.
Thoroughly explained risk management and its associated
activities and thoroughly defended the need for a risk
management plan.
2. Describe the Delphi technique used to identify risks and infer
on types of projects where this technique is most accurate.
Weight: 10%
Did not submit or incompletelydescribed the Delphi technique
used to identify risks and did not submit or incompletely
inferred on types of projects where this technique is most
accurate.
Partially described the Delphi technique used to identify risks
and partially inferred on types of projects where this technique
is most accurate.
Satisfactorily described the Delphi technique used to identify
risks and satisfactorily inferred on types of projects where this
technique is most accurate.
Thoroughly described the Delphi technique used to identify
risks and thoroughly inferred on types of projects where this
technique is most accurate.
3. Examine the four (4) types of risk response (i.e., avoidance,
acceptance, transference, and mitigation) and determine the
appropriate situation where each should be used.
Weight: 10%
Did not submit or incompletelyexamined the four (4) types of
risk response and did not submit or incompletelydetermined the
appropriate situation where each should be used.
Partially examined the four (4) types of risk response and
partially determined the appropriate situation where each should
be used.

9. Satisfactorily examined the four (4) types of risk response and
satisfactorily determined the appropriate situation where each
should be used.
Thoroughly examined the four (4) types of risk response and
thoroughly determined the appropriate situation where each
should be used.
4. Complete the table with the risk response type (i.e.,
avoidance, acceptance, transference, and mitigation) and a
description of the response.
Weight: 15%
Did not submit or incompletelycompleted the table with the risk
response type and a description of the response.
Partially completed the table with the risk response type and a
description of the response.
Satisfactorily completed the table with the risk response type
and a description of the response.
Thoroughly completed the table with the risk response type and
a description of the response.
5. Create a decision tree with the software of your choice to
address risk number 6 of the provided information.
Weight: 20%
Did not submit or incompletelycreated a decision tree with the
software of your choice to address risk number 6 of the
provided information.
Partially created a decision tree with the software of your
choice to address risk number 6 of the provided information.
Satisfactorily created a decision tree with the software of your
choice to address risk number 6 of the provided information.
Thoroughly created a decision tree with the software of your
choice to address risk number 6 of the provided information.
6. Explain the methodology utilized to create a decision tree and
recommend the appropriate action to take based on your
decision tree from criterion 5.
Weight: 20%
Did not submit or incompletelyexplained the methodology
utilized to create a decision tree and did not submit or

10. incompletely recommended the appropriate action to take based
on your decision tree from criterion 5.
Partially explained the methodology utilized to create a decision
tree and partially recommended the appropriate action to take
based on your decision tree from criterion 5.
Satisfactorily explained the methodology utilized to create a
decision tree and satisfactorily recommended the appropriate
action to take based on your decision tree from criterion 5.
Thoroughly explained the methodology utilized to create a
decision tree and thoroughly recommended the appropriate
action to take based on your decision tree from criterion 5.
7. 2 references
Weight: 5%
No references provided
Does not meet the required number of references; some or all
references poor quality choices.
Meets number of required references; all references high quality
choices.
Exceeds number of required references; all references high
quality choices.
8. Clarity, writing mechanics, and formatting requirements
Weight: 10%
More than 6 errors present
5-6 errors present
3-4 errors present
0-2 errors present

11. Assignment # 3
Project Managers and Ethics, Leadership, and Technology
Project managers do a lot more than calculations and reporting;
they must keep the team on track, ensure ethical decisions are
made, deal with conflict, and, depending on the type of
organization, they may perform employee evaluations, issue
bonuses, hire and lay off personnel, and other tasks. In this
paper, you will discuss some of the project management
activities that don’t produce deliverables.
Write a twelve to fifteen (12-15) page paper in which you:
1. Describe the different organizational structures as it relates
to project management (i.e., functional, project-based, matrix).
2. Discuss at least two (two) different roles that project
managers can play in organizational leadership.
3. Describe at least three (3) human resource factors that affect
project management.
4. Recommend five (5) conflict resolution techniques that
project managers can utilize to keep team members productive.
5. Explain at least three (3) leadership approaches and when
they are best utilized.
6. Describe five (5) ethical situations or dilemmas that project
managers might face in their role within an organization.
7. Summarize tools and techniques commonly used in project

12. procurement.
8. Assess the role of technology in project management.
9. Provide your expectations for the development of the project
management field aided by modern technologies.
10. Use at least four (4) quality resources in this assignment.
Note: Wikipedia and similar Websites do not qualify as quality
resources.
Your assignment must follow these formatting requirements:
· Be typed, double spaced, using Times New Roman font (size
12), with one-inch margins on all sides; citations and references
must follow APA or school-specific format. Check with your
professor for any additional instructions.
· Include a cover page containing the title of the assignment, the
student’s name, the professor’s name, the course title, and the
date. The cover page and the reference page are not included in
the required assignment page length.
Points: 190
Term Paper: Project Managers and Ethics, Leadership, and
Technology
Criteria
Unacceptable
Below 70% F
Fair
70-79% C
Proficient
80-89% B
Exemplary
90-100% A
1. Describe the different organizational structures as it relates
to project management (i.e., functional, project-based, matrix).
Weight: 10%
Did not submit or incompletelydescribed the different
organizational structures as it relates to project management.
Partially described the different organizational structures as it

13. relates to project management.
Satisfactorily described the different organizational structures
as it relates to project management.
Thoroughly described the different organizational structures as
it relates to project management.
2. Discuss at least two (two) different roles that project
managers can play in organizational leadership.
Weight: 10%
Did not submit or incompletelydiscussed at least two (two)
different roles that project managers can play in organizational
leadership.
Partially discussed at least two (two) different roles that project
managers can play in organizational leadership.
Satisfactorily discussed at least two (two) different roles that
project managers can play in organizational leadership.
Thoroughly discussed at least two (two) different roles that
project managers can play in organizational leadership.
3. Describe at least three (3) human resource factors that affect
project management.
Weight: 10%
Did not submit or incompletelydescribed at least three (3)
human resource factors that affect project management.
Partially described at least three (3) human resource factors that
affect project management.
Satisfactorily described at least three (3) human resource
factors that affect project management.
Thoroughly described at least three (3) human resource factors
that affect project management.
4. Recommend five (5) conflict resolution techniques that
project managers can utilize to keep team members productive.
Weight: 10%
Did not submit or incompletely recommended five (5) conflict
resolution techniques that project managers can utilize to keep
team members productive.
Partially recommended five (5) conflict resolution techniques
that project managers can utilize to keep team members

14. productive.
Satisfactorily recommended five (5) conflict resolution
techniques that project managers can utilize to keep team
members productive.
Thoroughly recommended five (5) conflict resolution techniques
that project managers can utilize to keep team members
productive.
5. Explain at least three (3) leadership approaches and when
they are best utilized.
Weight: 10%
Did not submit or incompletelyexplained at least three (3)
leadership approaches and when they are best utilized.
Partially explained at least three (3) leadership approaches and
when they are best utilized.
Satisfactorily explained at least three (3) leadership approaches
and when they are best utilized.
Thoroughly explained at least three (3) leadership approaches
and when they are best utilized.
6. Describe five (5) ethical situations or dilemmas that project
managers might face in their role within an organization.
Weight: 10%
Did not submit or incompletely described five (5) ethical
situations or dilemmas that project managers might face in their
role within an organization.
Partially described five (5) ethical situations or dilemmas that
project managers might face in their role within an
organization.
Satisfactorily described five (5) ethical situations or dilemmas
that project managers might face in their role within an
organization.
Thoroughly described five (5) ethical situations or dilemmas
that project managers might face in their role within an
organization.
7. Summarize tools and techniques commonly used in project
procurement.
Weight: 10%

15. Did not submit or incompletelysummarized tools and techniques
commonly used in project procurement.
Partially summarized tools and techniques commonly used in
project procurement.
Satisfactorily summarized tools and techniques commonly used
in project procurement.
Thoroughly summarized tools and techniques commonly used in
project procurement.
8. Assess the role of technology in project management.
Weight: 10%
Did not submit or incompletely assessed the role of technology
in project management.
Partially assessed the role of technology in project management.
Satisfactorily assessed the role of technology in project
management.
Thoroughly assessed the role of technology in project
management.
9. Provide your expectations for the development of the project
management field aided by modern technologies.
Weight: 10%
Did not submit or incompletelyprovided your expectations for
the development of the project management field aided by
modern technologies.
Partially provided your expectations for the development of the
project management field aided by modern technologies.
Satisfactorily provided your expectations for the development
of the project management field aided by modern technologies.
Thoroughly provided your expectations for the development of
the project management field aided by modern technologies.
10. 4 references
Weight: 2%
No references provided
Does not meet the required number of references; some or all
references poor quality choices.
Meets number of required references; all references high quality
choices.

16. Exceeds number of required references; all references high
quality choices.
11. Clarity, writing mechanics, and formatting requirements
Weight: 8%
More than 6 errors present
5-6 errors present
3-4 errors present
0-2 errors present