One of the biggest challenges women face in medicine is being taken seriously. Fair or not, we have to work harder than our male colleagues to show patients, nurses, and consultants that we know what we’re talking about. In today’s SlideShare, two experienced physician leaders offer practical tips on communicating confidently and assertively … without losing yourself in the process.
4. Things like …
• Show the nurses who’s boss.
• Try to fit in with the guys.
• Pay more attention to sports.
• Fake it ‘til you make it.
5. “Someone told me, ‘Follow
college basketball.’ And I really
honestly didn’t give a hoot about
basketball. I thought if I tried to
fake it, I’d sound like a fool.”
Ren Vitkovitsky, MD
CEP America Regional Director
6. While there’s a lot of bad advice
out there, it’s true that
communication
matters.
8. “Communication is the key to
everything in medicine. You have to be
able to get your ideas across, whether
you’re caring for a patient, working with
a family, or leading a team.”
Ren Vitkovitsky, MD
CEP America Regional Director
9. And it’s probably fair to say that
when it comes to communication,
women have unique
challenges.
10. Stuff we hear …
• RN: Are you sure that’s the right
order?
• CONSULTANT: Have you
thought about this diagnosis?
• PATIENT: Hey, the nurse is
here!
11. “There’s a perception that women are more
emotional than objective. And maybe there’s
some truth to that. But both genders can
absolutely learn to set emotion aside and
communicate more confidently.”
Gurvinder Kaur, MD
CEP America Associate Regional Director
18. “I can’t tell you how often patients
mistake me for a nurse when we
meet. The best thing I can do in
that situation is to speak with
confidence and knowledge.”
Gurvinder Kaur, MD
CEP America Associate Regional Director
22. Look the part
• Keep your badge visible and
facing outward
• Take along some business
cards to hand out
23. Be explicit about
your role
Tell patients that you are:
• In charge of coordinating their
care
• The one making decisions
about tests, treatments, and
discharge
24. “There are still a lot of patients
and family members who will
second guess a female provider
more than a male. So you have
to be doubly prepared.”
Ren Vitkovitsky, MD
CEP America Regional Director
25. Reassure them
with your
knowledge
• Accept that you may have to
know more, study more, and
say more to earn patients’
confidence
• Anticipate their questions and
have answers ready
26. “No one likes it when their expertise
is questioned. But getting defensive
doesn’t help the situation, and it
definitely doesn’t make you look
more confident or objective.”
Gurvinder Kaur, MD
CEP America Associate Regional Director
27. Ways to show
objectivity
• Here’s what I’m seeing.
• Here are the data.
• Here’s what science says about
that.
28. Finally, remember that you can
show empathy and compassion
while still projecting
confidence.
29. In fact, confidence can be very
compassionate.
It puts the patient’s
mind at ease.
30. The image part with relationship ID rId3 was not found in the file.
Communicating with Confidence:
Nurses and Staff
32. “Is it true that female nurses are harder
on female physicians? Maybe. But I also
think some of that friction is self-created.
We’ve been warned about nurses, so
when they question us, we notice.”
Ren Vitkovitsky, MD
CEP America Regional Director
33. Stand out by remembering
names.
It’s a sign of respect
and collegiality.
35. Be human. If you’re wrong or
don’t know the answer,
admit it.
36. Make nurses’ lives
easier
Help out when a patient needs:
• A glass of water
• A blanket
• Assistance walking to the
bathroom
37. “Collaborate with your
nurses. Seek their input.
Remember, unlike you,
they’re with the patient 12
hours a day.”
Gurvinder Kaur, MD
CEP America Associate Regional Director
38. Education before
discipline
• Nurses are hungry to learn
• Use feedback as a teaching
opportunity
• Put them on your level by
sharing your knowledge
40. “If you have good relationships with your
nursing staff, they’ll become your biggest
cheerleaders. They’ll tell your patients how
lucky they are to have you and your colleagues
how lucky they are to work with you.”
Ren Vitkovitsky, MD
CEP America Regional Director
41. The image part with relationship ID rId3 was not found in the file.
Communicating with Confidence:
Colleagues
43. “So remember that advice I got about
basketball? Well, I didn’t take it.
Instead, I talk to my male colleagues
about our kids, their soccer games,
and things that feel more authentic.”
Ren Vitkovitsky, MD
CEP America Regional Director
44. And you can too. It’s fine to steer
the conversation toward
subjects that feel
comfortable to you.
45. “If you have a hard time finding
common ground, there’s always
medicine. It’s amazing how
healthcare providers can bond over
a septic knee or parasitic infection.”
Gurvinder Kaur, MD
CEP America Associate Regional Director
48. “Sometimes the humor in our
physicians’ cafeteria gets a little
gross. I find if I don’t respond,
the guys get the idea and move
the conversation on.”
Gurvinder Kaur, MD
CEP America Associate Regional Director
49. Remember that humor is often
the best medicine.
Appreciate it. Use it.
Laugh often.
50. Be honest about
your challenges
• Balancing work and family
commitments
• Gaining the confidence of
patients and nurses
51. But at the same time, don’t
accept or give
special treatment.
53. “Give yourself the credit
you deserve, just like you
give everyone else the
credit they deserve.”
Ren Vitkovitsky, MD
CEP America Regional Director
54. The image part with relationship ID rId3 was not found in the file.
Some final thoughts on
Communication
55. While knowing some techniques
helps, there’s no one magic way
to communicate
effectively.
56. Finding and owning your
personal communication style
encourages others to
find theirs.