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Lean Marketing
Getting maximum bang for the buck
1
2
Fred Wauters
Content Manager
Edebex
Le rêve de tout comptable est de faire le
tour du monde en 60 jours fin de mois.
Marc Escayrol
3
Today’s menu
1. Licence to kill spending
2. Test and let die
3. The (online) world is not enough
4. The press who loved me
4
Licence to kill (bad) spending
• Resources are limited
• Spending wisely is paramount
• Online campaigns can rapidly spin out of control
5
Lean marketing: test and let die
• Devise MVCs (Minimum Viable Campaigns)
• Assign campaign to a “champion”
• Measure & Benchmark
• Select the winners and kill the losers
• Iterate
6
Minimum viable campaigns
• What’s the ideal campaign ?
• What is the minimum we could
use for a meaningful test?
7
Measure and benchmark
• What are the KPIs we will use and are they “comparable”
accross MVCs ?
• What are our selection criteria ?
8
Measure and benchmark
At Edebex, our chief KPI is client acquisition cost.
• Winners : acquisition cost < minimum return on client
• Selection: acquisition cost < competing MVCs or campaigns
• Ex: events were significantly reduced after benchmarking
BENCHMARK ITERATIONS AS WELL
9
The online world is not enough
• Fintech  finances  building trust
• Trust has to be built partly offline
Prospect acquisition and onboarding (phone)
Customer support
Events
Good PR
10
The press who loved me
PR campaigns are expensive but:
• Deliver on brand notoriety
• Generate trust
• Can be leveraged online (press site, social media posts…)
11
12
Any questions ?

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Edebex Lean Marketing "Getting Maximum Bang for The Buck" - FinTech Belgium

  • 1. Lean Marketing Getting maximum bang for the buck 1
  • 3. Le rêve de tout comptable est de faire le tour du monde en 60 jours fin de mois. Marc Escayrol 3
  • 4. Today’s menu 1. Licence to kill spending 2. Test and let die 3. The (online) world is not enough 4. The press who loved me 4
  • 5. Licence to kill (bad) spending • Resources are limited • Spending wisely is paramount • Online campaigns can rapidly spin out of control 5
  • 6. Lean marketing: test and let die • Devise MVCs (Minimum Viable Campaigns) • Assign campaign to a “champion” • Measure & Benchmark • Select the winners and kill the losers • Iterate 6
  • 7. Minimum viable campaigns • What’s the ideal campaign ? • What is the minimum we could use for a meaningful test? 7
  • 8. Measure and benchmark • What are the KPIs we will use and are they “comparable” accross MVCs ? • What are our selection criteria ? 8
  • 9. Measure and benchmark At Edebex, our chief KPI is client acquisition cost. • Winners : acquisition cost < minimum return on client • Selection: acquisition cost < competing MVCs or campaigns • Ex: events were significantly reduced after benchmarking BENCHMARK ITERATIONS AS WELL 9
  • 10. The online world is not enough • Fintech  finances  building trust • Trust has to be built partly offline Prospect acquisition and onboarding (phone) Customer support Events Good PR 10
  • 11. The press who loved me PR campaigns are expensive but: • Deliver on brand notoriety • Generate trust • Can be leveraged online (press site, social media posts…) 11

Editor's Notes

  1. À changer
  2. Crédits avec garantie : (caution personnelle de l’emprunteur, leasing, escompte de créances…)
  3. Crédits avec garantie : (caution personnelle de l’emprunteur, leasing, escompte de créances…)
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  5. Crédits avec garantie : (caution personnelle de l’emprunteur, leasing, escompte de créances…)
  6. Crédits avec garantie : (caution personnelle de l’emprunteur, leasing, escompte de créances…)