This document discusses the hassle of invoice processing for Belgian households. It finds that Belgian households spend 1 hour per week on invoice processing and pay invoices an average of 12 days late. Additionally, 20% of all invoices are paid late, and while 59% of people use online banking, 65% prefer not to use direct debits for payments. The document also notes that 62% would welcome a tool to help with invoice processing and 99% prefer spending their free time on other things than processing invoices.

2. About the hassle of invoice processing
FACTS

3. Source: iMinds JustPOM rekruterinssurvey, N=196
Is what a Belgian household spends per week
on invoice processing
1h

4. Days late is when they pay
12
Source: Intrum Justitia, study of 2013

5. Source: iMinds JustPOM rekruterinssurvey, N=196
Of all invoices are paid late
20%

6. Source: iMinds JustPOM rekruterinssurvey, N=196
Mobile
59% 54%
vs. Online Banking

7. Prefers not to use Direct Debits
65%
Source: ING internal survey, N=69

8. Would welcome a tool to help with
invoice processing
62%
Source: ING internal survey, N=69

9. Prefers spending their free time on other
things than invoice processing
99%
Source: 1 on 1 interviews, N=100

10. PAY.
STORE.
ALL YOUR INVOICES.
WHERE AND WHEN YOU WANT.
GET.

13. “What the world really needs,
is more love and
less paperwork.”
Pearl Bailey