18. The process of identifying, developing, and assessing company leaders to prepare them for the company\'s top positions is a key aspect of _______. A.the 9-box grid B.succession planning C.job rotation D.management development E.action learning 19. What type of managerial on-the-job training should be used to broaden a manager\'s understanding of the overall business and to test leadership abilities? A. Job rotation B. Management games C. Understudy D. Action learning E. Coaching 20. In Lewin\'s three-step process for leading organizational change, the unfreezing stage involves _______. A.getting people to recognize the need for change B.reinforcing the new ways of doing things with changes C.helping the employees make the change D.developing and communicating a shared vision E.creating a guiding coalition 21. Which of the following represents a change process initiated and implemented by employees? A.Commitment B.Controlled experimentation C.Coalition development D.Reward systems E.Organizational development Solution Answer 18. B.: Succession Planning. Answer 19. A. Job Rotation can give one more knowledge about the organization and one can test oneself in all environmet to see which one role fits him. Answer 20. A. In unfreezing stage one gets to know the need for change. Answer 21. Organizational development is initiated by employees..