Managing poor performance
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Understanding the various types of performers in the organisation and following the ECONO way of performance management will ensure high level protection of any legal consequences of performance management issues. This ECONO process is designed with Australian Fairwork act's compliance considerations.
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Managing poor performance
- 1. MANAGING POOR PERFORMANCE Presented by: Farhad Mahbub (CAHRI, AFAIM) Latitude12 Pty Ltd
- 2. CONTENT What is poor performance What are the reasons Categorization of performers ECONO way of Response Case study
- 3. WHAT IS POOR PERFORMANCE • It doesn’t always mean someone is not working • It means the gap of output of what employer is expecting and what employee is delivering
- 4. REASONS OF POOR PERFORMANCE Incompetency – Can’t do Ill health- Illness preventing performing job Misbehaviour- Won’t do
- 5. Behaviour Competency High Low Low High Get behind the safety net Be PatientBe encouraging Utilise the USP CATEGORIZATION OF PERFORMERS
- 6. ECONO WAY OF PERFORMANCE MANAGEMENT
- 7. Act Quickly Don’t get personal Get second thought but not rumours Identify the issue Behaviour vs Competency Talk it through Give / Receive feedback Express Do’s and Don’ts Take help from HR or experts
- 8. Make it formal Give at least 48 hours notice Allow support person Document the discussion Criticise the action or behaviour not the person Be precise on the expectations Inform the consequence Close the discussion with positive note
- 9. Conduct PIP discussion Follow up the PIP execution Fast track execution Monitor the improvement Provide feedback on development
- 10. Serve formal Warning or Show cause letter First Warning and Second or final Warning Be precise on the allegations Provide adequate time to improve or response Be realistic and non discriminatory Inform consequences
- 11. Provide formal letter Provide reasons Provide Notice period Provide all support for relocations Focus on the task not the person Ensure all final payments are made Allow resignation option
- 12. CASE STUDY I do my job but not on the time my supervisor expects I don’t know how people complete so much tasks in such short period My supervisor doesn’t know anything, he just like to order, I am not going to do it I do all tasks on time with quality but my supervisor doesn't notice