Training Within Industry (TWI): Job Instruction (JI) Poster

Operational Excellence Consulting (Singapore)
Operational Excellence Consulting (Singapore)Founder & Principal Consultant at Operational Excellence Consulting (Singapore)
TWI Job Instruction
© Operational Excellence Consulting. All rights reserved.
TWI Job Instruction (JI) teaches supervisors
how to quickly train employees to do a job
correctly, safely, and conscientiously.
§ Put the person at ease
§ State the job
§ Find out what the person already knows
§ Get the person interested in learning the
job
§ Place the person in the correct position
Step 1: Prepare The Worker
§ Tell, show and illustrate - one Important
Step at a Time
§ Do it again – stress Key Points and
Reasons
Instruct clearly, completely, and patiently
giving no more than they can master at
one time
Step 2: Present The Operation
§ Have the person do the job – stating
IMPORTANT STEPS – correct errors
§ Have the person do the job again –
explaining KEY POINTS and REASONS
Make sure the person understands
Continue until YOU know THEY know
Step 3: Try Out Performance
§ Put the person on his own
§ Who to go to for help
§ Check frequently
§ Encourage questions
§ Taper off extra coaching and close follow-
up
Step 4: Follow Up
HOW TO INSTRUCT
§ Determine who to train…
On what tasks…
By what date
1. Have A Training Time Table
§ List important steps
§ Pick out key points and reasons
§ Safety is always a key point
2. Break Down The Job
§ Have the right equipment, tools,
materials and supplies – everything
needed to instruct
3. Have Everything Ready
§ Just as in actual working conditions
4. Arrange The Work Area
HOW TO GET READY
TO INSTRUCT
Definition of a Supervisor
§ A supervisor is defined as anyone who is in a position
of supervision or who directs the work of others
§ In the TWI context, a supervisor, team leader, manager
or instructor/trainer is considered as a ‘supervisor’
If the worker hasn’t learned,
the instructor hasn’t taught.
Prepare the
Worker
Present the
Operation
Try Out
Performance
Follow Up
TWI Job Instruction
© Operational Excellence Consulting. All rights reserved.
TWI Job Instruction (JI) teaches supervisors
how to quickly train employees to do a job
correctly, safely, and conscientiously.
§ Put the person at ease
§ State the job
§ Find out what the person already knows
§ Get the person interested in learning the
job
§ Place the person in the correct position
Step 1: Prepare The Worker
§ Tell, show and illustrate - one Important
Step at a Time
§ Do it again – stress Key Points and
Reasons
Instruct clearly, completely, and patiently
giving no more than they can master at
one time
Step 2: Present The Operation
§ Have the person do the job – stating
IMPORTANT STEPS – correct errors
§ Have the person do the job again –
explaining KEY POINTS and REASONS
Make sure the person understands
Continue until YOU know THEY know
Step 3: Try Out Performance
§ Put the person on his own
§ Who to go to for help
§ Check frequently
§ Encourage questions
§ Taper off extra coaching and close follow-
up
Step 4: Follow Up
HOW TO INSTRUCT
§ Determine who to train…
On what tasks…
By what date
1. Have A Training Time Table
§ List important steps
§ Pick out key points and reasons
§ Safety is always a key point
2. Break Down The Job
§ Have the right equipment, tools,
materials and supplies – everything
needed to instruct
3. Have Everything Ready
§ Just as in actual working conditions
4. Arrange The Work Area
HOW TO GET READY
TO INSTRUCT
Definition of a Supervisor
§ A supervisor is defined as anyone who is in a position
of supervision or who directs the work of others
§ In the TWI context, a supervisor, team leader, manager
or instructor/trainer is considered as a ‘supervisor’
If the worker hasn’t learned,
the instructor hasn’t taught.
Prepare the
Worker
Present the
Operation
Try Out
Performance
Follow Up
© Operational Excellence Consulting. All rights reserved. 3
Operational Excellence Consulting is a management training and consulting
firm that assists organizations in improving business performance and
effectiveness. Based in Singapore, the firm’s mission is to create business
value for organizations through innovative design and operational excellence
management training and consulting solutions. For more information, please
visit www.oeconsulting.com.sg
1 of 3

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Training Within Industry (TWI): Job Instruction (JI) Poster

  • 1. TWI Job Instruction © Operational Excellence Consulting. All rights reserved. TWI Job Instruction (JI) teaches supervisors how to quickly train employees to do a job correctly, safely, and conscientiously. § Put the person at ease § State the job § Find out what the person already knows § Get the person interested in learning the job § Place the person in the correct position Step 1: Prepare The Worker § Tell, show and illustrate - one Important Step at a Time § Do it again – stress Key Points and Reasons Instruct clearly, completely, and patiently giving no more than they can master at one time Step 2: Present The Operation § Have the person do the job – stating IMPORTANT STEPS – correct errors § Have the person do the job again – explaining KEY POINTS and REASONS Make sure the person understands Continue until YOU know THEY know Step 3: Try Out Performance § Put the person on his own § Who to go to for help § Check frequently § Encourage questions § Taper off extra coaching and close follow- up Step 4: Follow Up HOW TO INSTRUCT § Determine who to train… On what tasks… By what date 1. Have A Training Time Table § List important steps § Pick out key points and reasons § Safety is always a key point 2. Break Down The Job § Have the right equipment, tools, materials and supplies – everything needed to instruct 3. Have Everything Ready § Just as in actual working conditions 4. Arrange The Work Area HOW TO GET READY TO INSTRUCT Definition of a Supervisor § A supervisor is defined as anyone who is in a position of supervision or who directs the work of others § In the TWI context, a supervisor, team leader, manager or instructor/trainer is considered as a ‘supervisor’ If the worker hasn’t learned, the instructor hasn’t taught. Prepare the Worker Present the Operation Try Out Performance Follow Up
  • 2. TWI Job Instruction © Operational Excellence Consulting. All rights reserved. TWI Job Instruction (JI) teaches supervisors how to quickly train employees to do a job correctly, safely, and conscientiously. § Put the person at ease § State the job § Find out what the person already knows § Get the person interested in learning the job § Place the person in the correct position Step 1: Prepare The Worker § Tell, show and illustrate - one Important Step at a Time § Do it again – stress Key Points and Reasons Instruct clearly, completely, and patiently giving no more than they can master at one time Step 2: Present The Operation § Have the person do the job – stating IMPORTANT STEPS – correct errors § Have the person do the job again – explaining KEY POINTS and REASONS Make sure the person understands Continue until YOU know THEY know Step 3: Try Out Performance § Put the person on his own § Who to go to for help § Check frequently § Encourage questions § Taper off extra coaching and close follow- up Step 4: Follow Up HOW TO INSTRUCT § Determine who to train… On what tasks… By what date 1. Have A Training Time Table § List important steps § Pick out key points and reasons § Safety is always a key point 2. Break Down The Job § Have the right equipment, tools, materials and supplies – everything needed to instruct 3. Have Everything Ready § Just as in actual working conditions 4. Arrange The Work Area HOW TO GET READY TO INSTRUCT Definition of a Supervisor § A supervisor is defined as anyone who is in a position of supervision or who directs the work of others § In the TWI context, a supervisor, team leader, manager or instructor/trainer is considered as a ‘supervisor’ If the worker hasn’t learned, the instructor hasn’t taught. Prepare the Worker Present the Operation Try Out Performance Follow Up
  • 3. © Operational Excellence Consulting. All rights reserved. 3 Operational Excellence Consulting is a management training and consulting firm that assists organizations in improving business performance and effectiveness. Based in Singapore, the firm’s mission is to create business value for organizations through innovative design and operational excellence management training and consulting solutions. For more information, please visit www.oeconsulting.com.sg