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FRAMEWORK FOR A STRATEGIC PRIORITY
COUNCIL




                                     Gherda Stephens
                                         August 2011
Summary   1. Definitions   2. Framework   3. Structure   4. Process Flow   5. Financial   6. Questions




Framework for a Strategic Priority
Council to provide leadership with
ongoing business intelegence
around existing and proposed
projects/campaigns impacting the
business environment to ensure
prioritisation of proposed projects,
campaigns and initiatives with the
highest potential business value
and according to the availability of
resources to execute the projects,
campaigns and initiatives
1. DEFINITIONS



  •Projects will go through       •By value for money is    •A project is defined as
  an evaluation process           meant "the optimum        a unique set of co-
  whereafter it will be           combination of whole-     ordinated activities with
  prioritised (ranked)            life cost and quality,    a finite duration, defined
  according to Value for          fitness for purpose to    cost and performance
  Money and Risk i.e.             meet user                 parameters and clear
  overall attractiveness          requirements"             outputs to support
                                                            specific business
                                                            objectives



    Definition of a Prioritised       Definition of Value       Definition of a Project
    Project                          for Money
KEY ISSUES

 1.   Duplication of project efforts
 2.   Resources are not optimised
 3.   Missing out on valuable
      “Lessons Learnt” opportunities
 4.   Overloading of Frontline Staff
      with non-revenue generating
      tasks

 PROPOSED SOLUTION
 1. Establishment of a Strategic
    Priority Council to manage the
    portfolio of projects and to drive
    implementation of structured
    processes to ensure
    collaboration across functional
    project management teams in
    an effort to align efforts not
    only across business units, but
    also across various segments to
    ensure all strategies roll up to
    the organisation’s overall vision
    and strategy
The goal is to eliminate
duplicated efforts and to
prioritise activities based on
resource capacity in the
frontline
2. PROPOSED FRAMEWORK

                                                      Frontline
    The main purpose of the                           Capacity
    council is to prioritise all
    frontline activities, based
    on resource capacity in
    the frontline

    The council must create
    rules around what
    resource capacity should
    be used per month for          Capacity for BAU
    different activities i.e.      Activities
    change, operations                                 3
    credit, sales, training,
    product launches etc.

    The council will provide
                                          2                         1
    guidelines to ensure a
    clear understanding of
    how much time should             Capacity for                 Capacity for
    be spend on what                 Campaigns                    Change
    activities
•



              STRATEGIC PRIORITY COUNCIL FRAMEWORK

Foundation for            Goal-oriented                 Strategic
governance                culture                       communications

•Provide Exco with a      •Employees see the value      •Discussions aren't just
holistic view and         of their project work         about how much a project
recommendations to        •Employees are focused        will cost, but also about
facilitate transparent    and fast (previously          its anticipated risks and
decision-making           dragged down in multiple,     returns in relation to
•Clear linkages           simultaneous projects of      other projects.
between goals &           various values)               •This way, entire
allocation of resources   •“Let’s do a great job on     portfolios can be
•Understood by            this one and move on to the   assembled to produce the
sponsors and business     next important project to     highest returns based on
                          move this organisation        current conditions.
                          forward.”
3. STRUCTURE OF THE STRATEGIC PRIORITY COUNCIL




                                                       General
    Chairman
                                                       Manager

                                                        Head:
                                     Exco      Exco                 Exco      Exco
    Project Sponsors                                   Strategic
                                    Member    Member               Member    Member
                                                       Change

                                          Head                           Head
                               Nat                                                National
    Frontline Enablement                Impleme                        Impleme
                             Manager                                              Manager
                                         ntation                        ntation


    Other Standing Members     IT
STEERCO ROLES AND RESPONSIBILITIES




 Can identify all work currently being performed in the frontline
      – Status of working projects
      – Show resources involved
      – Provide key deliverables
      – Show inter-dependencies


 Identify pending work
      – Use as a quick assessment of priorities
      – Use as a foundation for learning and improvement


 Tie this together in an enterprise wide view
 – Provide ExCo with relative “up to date” information on all projects
 – Help evaluate and prioritize at internet speed
Change Council

MAIN STAKEHOLDERS


                                                                  Pricing Council
                        COO Council

 Regulatory

 Sales Campaigns and
 other Revenue
 Producing

 New Product Launches
 or Product                                     Strategic
 Enhancement                                     Priority
                                                 Council
 Cost Reduction /
                        Risk Council
 Strategic Change




                                       Sales Activation Council
4. PROCESS FLOW


                                                            Segments
    • All activities and/or projects based on resource
        capacity in the frontline are identified
    • A Master Project List is created
    •   Able to contain all project work activities being
        performed in the organisation
    •   A Summary Line for Each Project
    •   Listed in assigned order (numbered P001, P002 etc.)
    • Schedule Status
    •   Value of the projects is identified
    •   At a glance view of project status
        – Drill down
        – Consistent status
    •   Issues are able to transcend projects

                                                                       1
Components of the Processs
Identify all projects                                                      Directory
impacting the business                                                     Structure
environment
                                                                 •A "root” directory is defined &
  • Status of working projects &                                 each project gets a unique
     resources involved                                          number
  • Provide key deliverables                                     •A template is created to identify
  • Show inter-dependencies                                      critical components
  • Contains all relevant                                        •The PM is responsible for
  documents                                                      completing the template and
                                                                 publishing the project
                                           Strategic Priority    •End result is a library of projects
                                           Council Framework     within the portfolio
•Identical order to Master Project Lists
• Identified status but from a financial                        •Able to contain all project
perspective                                                     activities
• Not necessarily an earned value                               • Summary Line for Each Project
proposition                                                     in assigned order
• Involved business case approval                               • Hyper link to project overview
• Sub-project of a bigger corporate                             pg Rate and Rank then provide
objective                                                       Recommendation (Dashboard) to
                                                                Exco
  Master Financial List                                               Master Project List


   Projects will go through a prioritisation process whereby
   projects will be evaluated and ranked according to overall
   attractiveness
High Level Prioritisation process


                                                                             Categorise projects
      Apply Standardise                  Prioritise Projects                                                           Provide
                                                                                 based on
       Methodology to                     based on Value                                                           Recommendation
                                                                                prioritisation
       Score Projects                         and Risk                                                               (Dashboard)
                                                                                 evaluation




   Strategic Alignment                 Financial Analysis                      Risk Assessment                     Regulatory/Mandatory

The guiding principles developed    Cash flows (current year plus        The overall risk of a project will be   Consideration and prioritisation is
for the Group target operating         next two years) will be           determined by :                         given to projects which are
model have been used as a basis        analysed and the following                                                Regulatory/Mandatory in nature.
to develop key questions to be         ratio’s will be determined to         Confidence level                   These projects are evaluated and
asked when evaluating the              evaluate a project’s financial        Extent of impact                   prioritised separately.
Strategic alignment of a project.      feasibility:                          Resource requirements
                                                                             Complexity
The guiding statements are as        NPV                                    Degree of behaviour change
follows:                             IRR                                    System / Process compatibility
                                     BCR (Benefit Cost Ratio)               ·Current Project Status
 Customer Centric Distribution                                              ·Regulatory Requirement
 Common Manufacturing
 Execution Excellence




                (Score out of10                   (Highest is Priority                   (High/Medium/Low)                                 (Yes/No)
5. Financial Analysis
                                                                                                           Strategic Alignment: Rating Scale & Parameters
      Criteria        #                       Guiding Principles 1*                         UOM
                                                                                                                 1 - Low          5 - Med       10 - High
                                                                                                                                                Positive
                      1   Client Centric Distribution                                   Score out of 10     Negative Impact      No Impact
                                                                                                                                                 Impact
                                                                                                                                                Positive
Strategic Alignment   2   Aligned to xyz Strategic Goals                                Score out of 10     Negative Impact      No Impact
                                                                                                                                                 Impact
                                                                                                                                                Positive
                      3   Execution Excellence                                          Score out of 10     Negative Impact      No Impact
                                                                                                                                                 Impact
                                                                                                            Financial Analysis: Rating Scale & Parameters
      Criteria        #                            Criteria 2*                              UOM
                                                                                                                 3 - Low         2 - Meduim      1 - High
                      1   PV of Total Cash Out                                             Cash Out
                      2   PV of Cash In over 4yr period                                     Cash In
 Financial Analysis   4   NPV of Cash Flow                                                   Value
                      5   IRR                                                                 %
                      6   BCR (Benefit Cost Ratio)                                            %
                                                                                                            Risk Assessment: Rating Scale & Parameters
      Criteria        #                            Criteria 3*                              UOM
                                                                                                                 1 - Low         2 - Meduim      3 - High

                          Operational Risk (Including level of complexity; resource                                              Moderate
                      1                                                                     Impact           Minimal Impact                    High Impact
                          requirements & capacity constraints in regions                                                          Impact
 Risk Assessment      2   Time to implement                                                 Years                <1Yrs           1Yr to 2Yrs      >2Yrs
                                                                                                                                10% to 50%       <10%
                      3   Confidence Level of Cash flow Realisation                           %             >50% Confidence
                                                                                                                                Confidence     Confidence

      Criteria        #                            Criteria 4*                              UOM           Regulatory/Mandatory: Rating Scale & Parameters


                          Consideration and prioritisation is given to projects which
    Regulatory            are Regulatory/Mandatory in nature. These projects are          Applicable                          Yes/No
                      1
   / Mandatory            evaluated and prioritised separately.
6. Questions

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Framework for a Strategic Priority Council

  • 1. FRAMEWORK FOR A STRATEGIC PRIORITY COUNCIL Gherda Stephens August 2011
  • 2. Summary 1. Definitions 2. Framework 3. Structure 4. Process Flow 5. Financial 6. Questions Framework for a Strategic Priority Council to provide leadership with ongoing business intelegence around existing and proposed projects/campaigns impacting the business environment to ensure prioritisation of proposed projects, campaigns and initiatives with the highest potential business value and according to the availability of resources to execute the projects, campaigns and initiatives
  • 3. 1. DEFINITIONS •Projects will go through •By value for money is •A project is defined as an evaluation process meant "the optimum a unique set of co- whereafter it will be combination of whole- ordinated activities with prioritised (ranked) life cost and quality, a finite duration, defined according to Value for fitness for purpose to cost and performance Money and Risk i.e. meet user parameters and clear overall attractiveness requirements" outputs to support specific business objectives Definition of a Prioritised Definition of Value Definition of a Project Project for Money
  • 4. KEY ISSUES 1. Duplication of project efforts 2. Resources are not optimised 3. Missing out on valuable “Lessons Learnt” opportunities 4. Overloading of Frontline Staff with non-revenue generating tasks PROPOSED SOLUTION 1. Establishment of a Strategic Priority Council to manage the portfolio of projects and to drive implementation of structured processes to ensure collaboration across functional project management teams in an effort to align efforts not only across business units, but also across various segments to ensure all strategies roll up to the organisation’s overall vision and strategy
  • 5. The goal is to eliminate duplicated efforts and to prioritise activities based on resource capacity in the frontline
  • 6.
  • 7. 2. PROPOSED FRAMEWORK Frontline The main purpose of the Capacity council is to prioritise all frontline activities, based on resource capacity in the frontline The council must create rules around what resource capacity should be used per month for Capacity for BAU different activities i.e. Activities change, operations 3 credit, sales, training, product launches etc. The council will provide 2 1 guidelines to ensure a clear understanding of how much time should Capacity for Capacity for be spend on what Campaigns Change activities
  • 8. STRATEGIC PRIORITY COUNCIL FRAMEWORK Foundation for Goal-oriented Strategic governance culture communications •Provide Exco with a •Employees see the value •Discussions aren't just holistic view and of their project work about how much a project recommendations to •Employees are focused will cost, but also about facilitate transparent and fast (previously its anticipated risks and decision-making dragged down in multiple, returns in relation to •Clear linkages simultaneous projects of other projects. between goals & various values) •This way, entire allocation of resources •“Let’s do a great job on portfolios can be •Understood by this one and move on to the assembled to produce the sponsors and business next important project to highest returns based on move this organisation current conditions. forward.”
  • 9. 3. STRUCTURE OF THE STRATEGIC PRIORITY COUNCIL General Chairman Manager Head: Exco Exco Exco Exco Project Sponsors Strategic Member Member Member Member Change Head Head Nat National Frontline Enablement Impleme Impleme Manager Manager ntation ntation Other Standing Members IT
  • 10. STEERCO ROLES AND RESPONSIBILITIES Can identify all work currently being performed in the frontline – Status of working projects – Show resources involved – Provide key deliverables – Show inter-dependencies Identify pending work – Use as a quick assessment of priorities – Use as a foundation for learning and improvement Tie this together in an enterprise wide view – Provide ExCo with relative “up to date” information on all projects – Help evaluate and prioritize at internet speed
  • 11. Change Council MAIN STAKEHOLDERS Pricing Council COO Council Regulatory Sales Campaigns and other Revenue Producing New Product Launches or Product Strategic Enhancement Priority Council Cost Reduction / Risk Council Strategic Change Sales Activation Council
  • 12. 4. PROCESS FLOW Segments • All activities and/or projects based on resource capacity in the frontline are identified • A Master Project List is created • Able to contain all project work activities being performed in the organisation • A Summary Line for Each Project • Listed in assigned order (numbered P001, P002 etc.) • Schedule Status • Value of the projects is identified • At a glance view of project status – Drill down – Consistent status • Issues are able to transcend projects 1
  • 13. Components of the Processs Identify all projects Directory impacting the business Structure environment •A "root” directory is defined & • Status of working projects & each project gets a unique resources involved number • Provide key deliverables •A template is created to identify • Show inter-dependencies critical components • Contains all relevant •The PM is responsible for documents completing the template and publishing the project Strategic Priority •End result is a library of projects Council Framework within the portfolio •Identical order to Master Project Lists • Identified status but from a financial •Able to contain all project perspective activities • Not necessarily an earned value • Summary Line for Each Project proposition in assigned order • Involved business case approval • Hyper link to project overview • Sub-project of a bigger corporate pg Rate and Rank then provide objective Recommendation (Dashboard) to Exco Master Financial List Master Project List Projects will go through a prioritisation process whereby projects will be evaluated and ranked according to overall attractiveness
  • 14. High Level Prioritisation process Categorise projects Apply Standardise Prioritise Projects Provide based on Methodology to based on Value Recommendation prioritisation Score Projects and Risk (Dashboard) evaluation Strategic Alignment Financial Analysis Risk Assessment Regulatory/Mandatory The guiding principles developed Cash flows (current year plus The overall risk of a project will be Consideration and prioritisation is for the Group target operating next two years) will be determined by : given to projects which are model have been used as a basis analysed and the following Regulatory/Mandatory in nature. to develop key questions to be ratio’s will be determined to  Confidence level These projects are evaluated and asked when evaluating the evaluate a project’s financial  Extent of impact prioritised separately. Strategic alignment of a project. feasibility:  Resource requirements  Complexity The guiding statements are as  NPV  Degree of behaviour change follows:  IRR  System / Process compatibility  BCR (Benefit Cost Ratio)  ·Current Project Status  Customer Centric Distribution  ·Regulatory Requirement  Common Manufacturing  Execution Excellence (Score out of10 (Highest is Priority (High/Medium/Low) (Yes/No)
  • 15. 5. Financial Analysis Strategic Alignment: Rating Scale & Parameters Criteria # Guiding Principles 1* UOM 1 - Low 5 - Med 10 - High Positive 1 Client Centric Distribution Score out of 10 Negative Impact No Impact Impact Positive Strategic Alignment 2 Aligned to xyz Strategic Goals Score out of 10 Negative Impact No Impact Impact Positive 3 Execution Excellence Score out of 10 Negative Impact No Impact Impact Financial Analysis: Rating Scale & Parameters Criteria # Criteria 2* UOM 3 - Low 2 - Meduim 1 - High 1 PV of Total Cash Out Cash Out 2 PV of Cash In over 4yr period Cash In Financial Analysis 4 NPV of Cash Flow Value 5 IRR % 6 BCR (Benefit Cost Ratio) % Risk Assessment: Rating Scale & Parameters Criteria # Criteria 3* UOM 1 - Low 2 - Meduim 3 - High Operational Risk (Including level of complexity; resource Moderate 1 Impact Minimal Impact High Impact requirements & capacity constraints in regions Impact Risk Assessment 2 Time to implement Years <1Yrs 1Yr to 2Yrs >2Yrs 10% to 50% <10% 3 Confidence Level of Cash flow Realisation % >50% Confidence Confidence Confidence Criteria # Criteria 4* UOM Regulatory/Mandatory: Rating Scale & Parameters Consideration and prioritisation is given to projects which Regulatory are Regulatory/Mandatory in nature. These projects are Applicable Yes/No 1 / Mandatory evaluated and prioritised separately.