A review of our Managed Services for HealthCare with a focus on Radilogy Imaging Applications in a Private Eplexity Cloud using acceleration of SD-WAN, VMware Cloud Foundations with 24*7 support from our Managed Services team . IAAS and PAAS. Complete with SLA.
2. 2
• Key Initiatives & Direction
• Cloud Strategy & Multi Cloud Capabilities
Overview- Eplexity
• HIPAA Considerations in Cloud
• Managed Services Overview
• Validation of current state, upgrade initiatives
and workload mapping to future direction (As-
IS- To- Be)—Acme/Eplexity
• Budgetary Considerations
Agenda
3. 3
Acme Key Initiatives
• Define a Cloud Strategy and Managed Services for
Acme
• Modernize Computing platforms and increase
Efficiency
– Protect Acme from catastrophic failure caused by data center outages
– Improve availability of critical healthcare systems through the use of Cloud technologies
– Optimize and drive efficient use of WAN topologies connecting clinicians for a better IT Service experience
– Align IT Services with the business to support anticipated company growth
– Protect Acme brand and assets through improving end-user computing and overall security posture
5. 5
Amazon EC2
Azure
Eplexity Public Cloud Broker
Google
Scale Matrix Joyent
Eplexity Global Data Center
ReachPrivate Cloud
Cloud
Infrastructure
Cloud
Clients
Software Defined WAN Revolutionary
Software & Solutions
Cloud
Transformation
Services
Eplexity’s “Cloud Building Blocks”
IT Data Center
Managed Services
Eplexity
Cloud
Onsite
Managed Remote
Infrastructure
Eplexity multi-cloud strategy is transforming IT from an
infrastructure-centric to a Global service-centric provider
Eplexity
Cloud
Dedicated
6. 6
Eplexity Hosted Virtual Private Cloud
Data Center
Operations
High
Availability
Support and Add-on
Services
• Tier III +
• ISO 27001, ISO 9000
• SSAE 16 Type II SOC 1
• HIPAA, PCI and HITECH
• Standard uptime SLA 100%
• Physical & virtual infrastructure
redundancy and VMware vMotion
• Support 24x7x365 & Cloud Consulting
• Application Modernization, Migration, and
Integration
• Infrastructure Managed Services
Eplexity Security Services - Intrusion Detection & Incident & Compliance Management
Templates and Licenses• SDN – Carrier Neutral –
MPLS – MOE
• Internet
• Firewall & DMZ
• SSD, HDD, Deep
• NFS
• Tiered Storage Options
VMware Hypervisor
Diag Now - Complete Application Service Monitoring
Service Snap- Advanced Policy Management and Orchestration
7. 7
Provisioning Workflow – Eplexity Cloud
Provision
Kick-off
Start 1-2 days
Customer
• If chosen order MPLS /
MOE /SDN circuits (will
extend provisioning
timeline)
Customer and Eplexity
• Provisioning requirements
review
and discussion
• Worksheet validation
• Next steps and planning
Network
Setup
2-3 days
Customer
• Establish VPN/VLAN
access
• Configure DHCP/DNS
• Provide SSL certs
Eplexity
• Establish VPN/VLAN
configuration and access
• Configure DHCP, DNS,
VPN/VLAN
Infrastructure
Build
3-4 days
Customer
• Provide SSL certs
• Configure AD
• Add Eplexity user
accounts
Eplexity
• Deploy storage
configuration
• Deploy dedicated virtual
compute cloud cluster
Configure
Service
3-4 days
Customer
• Upload image—optional
• Define user pools
Eplexity
• Installs SSL certs
• Install image
• Create desktops
• Install/configure any
optional services
Final Setup/
Test
1-2 days
Customer and Eplexity
• Eplexity provides URL for
access
• Customer validates
operation
• Knowledge transfer
Target completion is 10-15 business days post kick-off*
• For informational purposes only. Durations are estimates only and exclude any customer wait time. Many factors may impact the duration of provisioning up or down. Target
completion is 10-15 business days once provisioning kick-off is held.
• Some optional services may impact timeline for part of our entire service
9. 9
Who is a Business Associate?
Your Cloud Provider!
• A third party that creates, receives, maintains or
transmits protected health information (PHI) on behalf
of a health care provider, clearinghouse or health
plan. (covered entity)
10. 10
Meeting BAA Requirements – Key Areas
Key Considerations – but not the only..
• Customers must encrypt ePHI in transit and at rest
• Customers must use dedicated cloud servers for
processing, storing or transmitting ePHI
• Customers must record and retain activity related to
use of and access to ePHI
13. 13
Managed Services – Support Team
The following provides an overview of Eplexity’s support team structure
by role or function. The Eplexity support team will be introduced as part
of the onboarding process.
14. 14
Managed Services – Support Team
Client
Impact
Engagement
Target
Availability
High 15 Minutes 24/7/365
Medium 2 Hours
Low 4 Hours 10x5 [7:30 AM – 5:30 PM EST], Monday –
Friday, excluding standard U.S. holidays
Next Next
Business Day
Contact Email Dedicated address provided by Eplexity
Phone Dedicated phone number provided by Eplexity
Eplexity Managed Services Benefits
• Expert answers fast
• Navigate the newest technology
with confidence
• Remove risks with reasonable cost
• Extend quickly to engineering and
eliminate “finger pointing”
You require a solution provider that understands the rapidly changing landscape and serves as a steady backbone to your
business, financial, operational and technical objectives. Eplexity provides our clients with up to 24/7/365 support.
Eplexity Managed IT solutions include access to our top-tier Operations Center with full monitoring capabilities and an
enthusiastic team that is local and understands your business. Services can be scheduled via our dedicated service delivery
team in times of crisis or to help with scheduled requirements.
15. 15
The View from the NOC -
Enterprise Visualizer
Map your complex
business process
Measure your TRUE
uptime
18. 19
Acme As-Is To-Be Transformation
To-Be Landing Spots
On-site Private
Cloud
Customizable managed compute POD being
deployed globally for large customers.
Off-Site
Private Cloud
(Eplexity
Cloud
Dedicated)
Public Cloud
Fully integrated with both
solutions above
As-Is
Tool Based
Workload
Assessment
Cloud
Workshops
Transition/Transformation
Proven Methodology
Focus on App
Disposition
Focus on BOTH long-term
strategy as well as short-
term wins
Know your apps
environment!!!!
19. 20
Budgetary Pricing for Support of Acme Initiatives
Private Cloud and Managed Services Monthly
Integration
(Professional
Services)
End User Support (5 Devices Per User – MDM, Identity Mgmt.) $13,440 $18,800
Cloud Infrastructure and Backup $46,321 $15,000
Manage Services – Networking $2,380 $1,500
Manage Services – Operating Systems and Storage $12,565 $6,500
Managed Security Services $5,040 $2,500
Disaster Recovery 24 Hour RPO and 4 Hour RTO – Warm Standby $25,625 $0.00
Disaster Recovery 24 Hour RPO and 4 Hour RTO – Declaration $0.00 $51,000
Totals (Excludes Declaration DR Fee) – 36 Month Agreement
Discounting $105,371/Monthly $95,300
20. 21
Cloud & MSP Solution Growth Model & Characteristic
Description Monthly Unit Cost
vCPU / vRAM $14.00
Backup Storage Per GB $0.005
Tiered Storage per GB $0.15
Performance Server $65.00
Performance Network $85.00
End-User Support $75.00
Cloud Growth Model
Solution Characteristics
• Provides IT Agility and Holistic Automation
• Self-service provisioning
• Visibility into service performance
• OpEx utility based cost model
• Provides seamless Extension to the Public Cloud
Ecosystem
• 24x7 Monitoring of Infrastructure
• Proven mature Cloud reference architecture
• HIPAA, PCI, and HITECT Compliant
21. Thank you
Call to Action! - IF you have read this
Presentation – This is an EasterEGG.
Send us an email to
greg.hanchin@eplexity.com and get a
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