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Local case study

a case study based in Fiji about the services provided by Tokatoka Resort in Nadi!

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Local case study

  1. 1. Located amidst landscaped gardens opposite the Nadi International Airport Under the Warwick International Hotels Provides accommodation Facilitate disabled travellers Child Care etc.
  2. 2. Bias towards customers – Actions speak louder than words. Poor customer service 1st Qtr 40% 2nd Qtr 60% Respondents
  3. 3. Differentiation Timing
  4. 4. Additional workers should be available Training and development programs
  5. 5. Customer focused Continual improvement Total participation
  6. 6. For any organization to be successful, it should be customer focused and have full employee involvement.

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