How to Create a Sticky Learning Experience in Compliance Training - EI Design

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How To Create A Sticky Learning Experience In
Compliance Training
1
Part of Compliance Series
Presented by
www.eidesign.net
Author-Asha Pandey
Chief Learning Strategist, EI Design
apandey@eidesign.net

http://www.eidesign.net
About EI Design (www.eidesign.net)
2
Years of Learning Solutions
Expertise
14
6500 Hours of eLearning
Developed
390
Hours of Localisation
In 26 Languages Developed
82.3%
Customer
Retention Rate
20+ Industry Verticals
Serviced
Countries – The Breadth of Our
Customer Base
16
750
Hours of Mobile Learning
Developed

Our portfolio and the range of our services
3
Core services:
Core services: Our rich portfolio includes:
1. Custom Course development eLearning /
mLearning
2. Migration of legacy courses to HTML 5
3. Localisation
4. ILT / VILT and Blended Learning
5. Performance Support Tools
Off-the-shelf Products:
1. Suite on Instructional Design
2. Suite on generic Compliance
Value added Services : Comprehensive evaluation
strategy (cuts across various training formats)
1. Efficacy of learning (the learnability and gain
for learners)
2. Impact of training (the gain for business)
3. Return of Investment (ROI) on training
Beyond Learning: We also offer several Learning
Support services that can be used to promote
eLearning adoption or specific mandates like change
management.

How To Create A Sticky Learning Experience In Compliance Training
In this article, I will outline some of the innovative
approaches we have adopted to create “sticky
learning experiences” in Compliance courses.
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Partial Gamification and other innovative approaches in Compliance Training
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I will illustrate three of these approaches used in Compliance courses featuring:
1. Partial Gamification
2. Formative assessment strategy to visually highlight the impact of learners’ choices
3. Story-based learning

Background
In this project, we chose partial gamification approach for
inline checks and assessments. Although the course
content was treated using conventional learning design
methodologies, we engaged the learners by presenting
them with challenges at the end of a topic and rewarding
them with a key card to move to the next topic.
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Example 1: Partial Gamification

The theme was further woven into the overall visual strategy. For instance, the Topic starter would look like this:
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The questions that would gate the learner’s entry to next Topic would appear as shown here.
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Background
Often, the learners’ focus when they go through a
Compliance course is to somehow complete it, pass the
Assessments (typically at 80% cut off), and obtain the
Certificate of Completion.
In the process, they miss a very crucial aspect. In real life,
some of the choices they make can seriously jeopardize
their organization’s reputation or cause serious harm to
them. As a Learning Strategist, I wanted to determine
ways that we could use to highlight this significant aspect.
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Example 2: Formative assessment strategy to visually
highlight the impact of learners’ choices

Our concept
We followed an approach to highlight the impact of the
choices they make visually. As shown here, we introduced
the concept of a Risk Meter which would visually show the
different degrees of risk associated with the way the
learners chose the options (within a given question). As an
extension, the formative feedback that accompanies each
question would reinforce not just the right/wrong response
but also help the learners understand the impact their
choices will have on them as well as their organization.
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Example 2: Formative assessment strategy to visually
highlight the impact of learners’ choices

Background
All of us are familiar with the impact of a story on recall
and retention of information. Surprisingly, most
Compliance courses that we developed in the past did not
use this, although we used scenarios, case studies and
examples extensively.
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Example 3: Story-based learning

Our concept
Our strategy was to make the content engaging by using
an approach that would resonate with the learners. We
presented this in a manner that would make them a part
of the course (as if they were within it, rather than seeing
it from outside).
We proposed a story-based approach that started with a
challenging situation for the learners. This helped draw
their attention, emotionally connect with the content,
and use the course information to ascertain how to get
out of the jam.
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Example 3: Story-based learning

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Here is the introduction to the cast of characters featuring two main characters (the Mentor and the Trainee).

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A discussion between two main characters was used to drive the entire learning and this storyline was further supported
by other characters and sub-plots. The learning elements pertaining to the Compliance mandate were embedded within
the story progression.
The screenshots here show conversation in a scenario and an assessment frame.

Case Study (Introduction To The Code Of Conduct)
1. Introduction to the cast of
characters and the problem
(the challenge that the
trainee faces)
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We used the following thread to drive the learning:
2. Outline the events, their
impact, and consequences
(using the storyline)
3. Incorporation of the
learning elements,
examples, and case studies
4. Introduction to the cast of
characters and the problem
(the challenge that the
trainee faces)
5. Outline the events, their
impact, and consequences
(using the storyline)
6. Incorporation of the learning
elements, examples, and
case studies
I hope these approaches help you in enhancing the learning experience in your Compliance roll-outs. I look forward to your
feedback and any other pointers that we could use in the upcoming courses.

http://www.eidesign.nethttp://www.eidesign.net16
EI Design Pvt Ltd
Corporate Office and Development Centre
#160, Arun Arch,
9th Cross, Indiranagar 1st Stage
Bangalore - 560 038, India.
www.eidesign.net
Asha Pandey,
CMD and Chief Learning Strategist
Tel (Direct): +91-80-25202679
Board: +91-80-25202677 / 25202678
Mobile: +91-98450-61484
Email: apandey@eidesign.net

How to Create a Sticky Learning Experience in Compliance Training - EI Design

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