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Creating Scenario-Based Learning Using Rapid eLearning Tools Chicago eLearning & Technology Showcase August 16, 2011
Objectives <ul><li>By the end of this session, you should be able to: </li></ul><ul><ul><li>Discuss how scenario based lea...
Agenda <ul><li>Introduction </li></ul><ul><li>How scenario based learning fits into Adult Learning Theory </li></ul><ul><l...
A Brief Introduction <ul><li>Who am I? </li></ul><ul><li>What is my Instructional Design experience? </li></ul><ul><ul><li...
Adult Learning Theory ftp://ftp-fc.sc.egov.usda.gov/NEDC/isd/ adult _ learning _ theory Adapted from: Knowles, M. (1996). ...
Scenario Based Learning <ul><li>Clients are requesting scenarios in their training.  </li></ul><ul><li>Traditional scenari...
Traditional Scenario Based eLearning Approximately 120 ID design and development hours per hour of eLearning.
Design Challenges with Scenario Based Learning <ul><li>Designing and developing within constraints: </li></ul><ul><li>LMS ...
So What Can We Do? <ul><li>Do the best we can to incorporate “real world” scenarios into the learning.  </li></ul><ul><li>...
Case Study 1:  Adobe Presenter <ul><li>The client was a wireless company. </li></ul><ul><li>They were rolling out an indus...
Case Study 1:  Adobe Presenter, continued <ul><li>Positives: </li></ul><ul><li>Ample time for design and development. </li...
Case Study 1:  Adobe Presenter My Design (Very High Level) <ul><li>Introduce the Rewards program with a marketing spin. </...
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What About a Webcast? <ul><li>Can you think of ways to incorporate scenario based learning into a webcast? </li></ul>
Case Study 2:  Webcast <ul><li>The client was a financial services firm. </li></ul><ul><li>My deliverable was a 60 minute ...
Case Study 2:  Webcast, continued <ul><li>Positives: </li></ul><ul><li>Ample time for design and development. </li></ul><u...
Case Study 2:  Webcast Our Design (Very High Level) <ul><li>Introduce our main character, Barbara. </li></ul><ul><li>Demon...
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Case Study 3:  Articulate or Lectora <ul><li>The client was a banking institution. </li></ul><ul><li>My deliverable was a ...
Case Study 3:  Articulate or Lectora, continued <ul><li>Positives: </li></ul><ul><li>Some existing content. </li></ul><ul>...
Case Study 2:  Articulate or Lectora (Very High Level) <ul><li>Introduce the Advice and Planning Model. </li></ul><ul><li>...
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What do you think? <ul><li>What do you think worked well? </li></ul><ul><li>Do you see anything that I could have done bet...
What are Your Success Stories? <ul><li>Who wants to share how they’ve designed or developed scenario based learning using ...
Creating Scenario-Based Learning Using Rapid eLearning Tools Chicago eLearning & Technology Showcase August 16, 2011
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Scenario Based Learning using Rapid eLearning Tools

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Scenario Based Learning using Rapid eLearning Tools

  1. 1. Creating Scenario-Based Learning Using Rapid eLearning Tools Chicago eLearning & Technology Showcase August 16, 2011
  2. 2. Objectives <ul><li>By the end of this session, you should be able to: </li></ul><ul><ul><li>Discuss how scenario based learning fits into adult learning theory. </li></ul></ul><ul><ul><li>Identify ways to create scenario-based eLearning in a variety of rapid eLearning tools given client constraints. </li></ul></ul>
  3. 3. Agenda <ul><li>Introduction </li></ul><ul><li>How scenario based learning fits into Adult Learning Theory </li></ul><ul><li>Design challenges with scenario based learning </li></ul><ul><li>Case study 1: Adobe Presenter </li></ul><ul><li>Case study 2: Webcast </li></ul><ul><li>Case study 3: Articulate </li></ul>
  4. 4. A Brief Introduction <ul><li>Who am I? </li></ul><ul><li>What is my Instructional Design experience? </li></ul><ul><ul><li>Instructor Led </li></ul></ul><ul><ul><li>Webcasts </li></ul></ul><ul><ul><li>eLearning </li></ul></ul><ul><li>What is my industry experience? </li></ul><ul><ul><li>Accounting / Financial Services </li></ul></ul><ul><ul><li>Telecommunications / Wireless Provider </li></ul></ul><ul><ul><li>Restaurant Industry </li></ul></ul><ul><ul><li>Banking </li></ul></ul><ul><li>What eLearning technology have I used? </li></ul><ul><ul><li>Captivate </li></ul></ul><ul><ul><li>Articulate Suite </li></ul></ul><ul><ul><li>Lectora </li></ul></ul><ul><ul><li>Adobe Presenter </li></ul></ul><ul><ul><li>Raptivity </li></ul></ul>
  5. 5. Adult Learning Theory ftp://ftp-fc.sc.egov.usda.gov/NEDC/isd/ adult _ learning _ theory Adapted from: Knowles, M. (1996). Adult Learning. In Robert L. Craig (Ed.), The ASTD Training and Development Handbook (pp. 253-264). NY: McGraw-Hill. Activities should be based around real work experiences. Present training with as many options for learning as possible. Design activities that reflect the actual work learners perform. Don’t do an information dump. Focus activities on “doing” something with the information rather than simply “knowing” it. Activities should demonstrate to the learner where he or she would benefit in their jobs.
  6. 6. Scenario Based Learning <ul><li>Clients are requesting scenarios in their training. </li></ul><ul><li>Traditional scenario based learning… </li></ul><ul><ul><li>Uses real life situations to teach the subject. </li></ul></ul><ul><ul><ul><li>Using real life scenarios heightens the relevance of the e-learning course because the focus is more on application than plain theory. </li></ul></ul></ul><ul><ul><li>Presents the learner with real life situations. </li></ul></ul><ul><ul><ul><li>The learner is then prompted to respond to the situation. Learning takes place through the feedback the learner receives based on their choices throughout the scenario. </li></ul></ul></ul><ul><ul><li>Creates highly engaging and interactive courses. </li></ul></ul><ul><ul><ul><li>The learner becomes an active participant in the learning process . </li></ul></ul></ul>
  7. 7. Traditional Scenario Based eLearning Approximately 120 ID design and development hours per hour of eLearning.
  8. 8. Design Challenges with Scenario Based Learning <ul><li>Designing and developing within constraints: </li></ul><ul><li>LMS doesn’t allow for branching </li></ul><ul><li>Low end eLearning platform – platform itself can’t branch </li></ul><ul><li>Not enough time for scenario based design and development </li></ul><ul><li>Lack of SME involvement </li></ul><ul><li>Any others that you have been faced with? </li></ul>
  9. 9. So What Can We Do? <ul><li>Do the best we can to incorporate “real world” scenarios into the learning. </li></ul><ul><li>Can anyone give an example of how they done this? </li></ul>
  10. 10. Case Study 1: Adobe Presenter <ul><li>The client was a wireless company. </li></ul><ul><li>They were rolling out an industry changing program that included rewards. </li></ul><ul><li>My deliverable was a 60 minute eLearning course that introduced the Rewards program. </li></ul><ul><ul><li>The client wanted the course to... </li></ul></ul><ul><ul><ul><li>Teach concepts. </li></ul></ul></ul><ul><ul><ul><li>Provide brand messaging. </li></ul></ul></ul><ul><ul><ul><li>Excite their associates. </li></ul></ul></ul>
  11. 11. Case Study 1: Adobe Presenter, continued <ul><li>Positives: </li></ul><ul><li>Ample time for design and development. </li></ul><ul><li>Great SME involvement. </li></ul><ul><li>Great buy-in from the business. </li></ul><ul><li>Option of using Captivate within the Adobe Presenter wrapper </li></ul><ul><li>Constraints: </li></ul><ul><li>LMS didn’t allow for branching. </li></ul><ul><li>Client could not support audio. </li></ul><ul><li>eLearning platform (Adobe Presenter) did not allow for increased levels of interactivity. </li></ul>
  12. 12. Case Study 1: Adobe Presenter My Design (Very High Level) <ul><li>Introduce the Rewards program with a marketing spin. </li></ul><ul><li>Provide 2 robust “real world” scenarios where an associate discusses the Rewards program with a potential customer. </li></ul><ul><li>Debrief the scenario with what the associate did well. </li></ul><ul><li>Ask knowledge check questions to check the understanding of the content presented in the scenario. </li></ul>
  13. 13. Placeholder for Work Sample
  14. 14. What About a Webcast? <ul><li>Can you think of ways to incorporate scenario based learning into a webcast? </li></ul>
  15. 15. Case Study 2: Webcast <ul><li>The client was a financial services firm. </li></ul><ul><li>My deliverable was a 60 minute Risk Management webcast. </li></ul><ul><ul><li>The client wanted the course to... </li></ul></ul><ul><ul><ul><li>Teach concepts. </li></ul></ul></ul><ul><ul><ul><li>Be more exciting and relevant than typical risk management training. </li></ul></ul></ul>
  16. 16. Case Study 2: Webcast, continued <ul><li>Positives: </li></ul><ul><li>Ample time for design and development. </li></ul><ul><li>Good SME involvement. </li></ul><ul><li>Good buy-in from the business. </li></ul><ul><li>SME’s were willing to present live. </li></ul><ul><li>Collaborated with a great manager. </li></ul><ul><li>Constraints: </li></ul><ul><li>Webcast platform did not allow for whiteboard. </li></ul><ul><ul><li>Text chat was limited. </li></ul></ul>
  17. 17. Case Study 2: Webcast Our Design (Very High Level) <ul><li>Introduce our main character, Barbara. </li></ul><ul><li>Demonstrate Barbara’s journey through risk management. </li></ul><ul><li>Ask knowledge check questions where the learner is prompted to respond to the scenario. </li></ul><ul><li>Provide the “teach piece” as a debrief. </li></ul><ul><ul><li>“ What did Barbara do wrong?” </li></ul></ul>
  18. 18. Placeholder for Work Sample
  19. 19. Case Study 3: Articulate or Lectora <ul><li>The client was a banking institution. </li></ul><ul><li>My deliverable was a 90 minute Advice and Planning eLearning course. </li></ul><ul><ul><li>The client wanted the course to... </li></ul></ul><ul><ul><ul><li>Introduce the Advice and Planning Model. </li></ul></ul></ul><ul><ul><ul><li>Describe how Financial Planning fit into the Advice and Planning Model. </li></ul></ul></ul><ul><ul><ul><li>Provide audience specific scenarios to bring the content to life. </li></ul></ul></ul>
  20. 20. Case Study 3: Articulate or Lectora, continued <ul><li>Positives: </li></ul><ul><li>Some existing content. </li></ul><ul><ul><li>A previous version of the course existed, but it needed to be completely reworked. </li></ul></ul><ul><li>Very knowledgeable SME’s who had great examples. </li></ul><ul><li>Constraints: </li></ul><ul><li>Limited phone time with SME’s. </li></ul><ul><ul><li>Only a total of 4 one hour calls. </li></ul></ul><ul><li>Limited overall SME availability to answer emails. </li></ul><ul><li>Limited design and development time. </li></ul><ul><ul><li>Only 80 total hours. </li></ul></ul>
  21. 21. Case Study 2: Articulate or Lectora (Very High Level) <ul><li>Introduce the Advice and Planning Model. </li></ul><ul><li>Provide mini-examples of what each step in the model may look and sound like. </li></ul><ul><li>Discuss Financial Planning. </li></ul><ul><li>Provide 3 audience specific scenarios that show the Advice and Planning Model “in action”. </li></ul>
  22. 22. Placeholder for Work Sample
  23. 23. What do you think? <ul><li>What do you think worked well? </li></ul><ul><li>Do you see anything that I could have done better? </li></ul><ul><li>Do you have any questions that I can answer? </li></ul>
  24. 24. What are Your Success Stories? <ul><li>Who wants to share how they’ve designed or developed scenario based learning using rapid eLearning tools? </li></ul>
  25. 25. Creating Scenario-Based Learning Using Rapid eLearning Tools Chicago eLearning & Technology Showcase August 16, 2011

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