How To Achieve Single Pane of Glass Performance Management: A Road Map to Unified Monitoring

1/31/2
018
Oracle Confidential –
Internal/Restricted/Highly Restricted
1
How To Achieve a Single Pane of
Glass for Performance Management
A Road Map to Unified Monitoring

© eG Innovations, Inc | www.eginnovations.com
Bruce Popky
Director of Marketing Strategy
eG Innovations
bruce.popky@eginnovations.com
Moderator

 Please submit your questions at any time during the
webinar using the questions panel on the
GoToWebinar client.
 This webinar is being recorded. You will receive a
link to the recording in a few days.
 A copy of this presentation is posted on SlideShare:
http://www.slideshare.net/eginnovations/
Logistics

Today’s
presenter
• John Worthington
• Director Product Marketing
• eG Innovations
• John.Worthington@eGInnovations.com
• 201.826.1374

Today’s agenda
• Introduction
• IT Transformation Reality Check
• Converged IPM/APM and
Unified Monitoring
• Achieving A Single Pane of Glass
• Conclusion

Who we are...
• eG Innovations is an industry leader in performance
management solutions for complex, dynamic, multi-tier
digital IT services
1/31/2018
2001
• Universal Agent
• Automatic thresholding
• Automated diagnostics
• Web transaction monitoring
• Integration console
• Service topology map
• Auto correlation based on dependency maps
• 360° visibility into VM performance
• Industry first virtualization-aware
auto-diagnosis
• Broadest virtualization coverage
User experience monitoring
Transaction tracing
Code level visibility
Unified Monitoring
Business Service Management
2005
2008
Virtualization
2014
Cloud
2016
Converged
APM/IPM
• SaaS Option
• Public/Private/Hybrid cloud support
•
•
•

What we do...
eG Enterprise takes measurements at every layer of every component of
an end-to-end IT service, learns the norms of all measurements, and
through patented analytics automatically isolates which layer of which
component is the source of an anomaly.
Today we do this across any cloud deployment model and from code to
bare metal.

Shift-Left webinar series
Unified Monitoring
The shift-left webinar series focuses on how
converged application and infrastructure
performance monitoring can accelerate IT
transformation by unifying monitoring across the
service lifecycle
• Reach across all tiers
• Depth throughout each tier
• Speed of diagnosis

1/31/2
018
9
IT
TRANSFORMATION
REALITY CHECK
A Road Map to
Unified Monitoring

IT transformation
reality check
• Frustrations with Best
Practice: People, Process,
Technology
• Installations vs
Implementations
• Juggling Planning Horizons

People frustrations
“Culture eats strategy for breakfast,
operational excellence for lunch and
everything else for dinner.”
– Peter Drucker

Process frustrations
• Processes are streams of related activities, change occurs in
many ways and places
APQC (American Productivity & Quality Center)
Process Classification Framework SM (PCF)

Frustrations with tools
• Hundreds of monitoring tools used by different
people and processes and for different purposes
across the lifecycle

Installation vs Implementation
• Relatively minor
incremental investments
associated with
implementation can
drive significant
additional benefits
• Installation is focused on
meeting project
objectives; on-time, on-
budget and technical
objectives met
• Implementation is
associated with business
and human factors and
often requires longer
term programs of work
• The initial installation of
a monitoring tool will
involve technical
personnel
• Implementation will
involve additional
stakeholders
• Ideally both types of
resources will be
involved in the initial
planning activitieshttps://www.imaworldwide.com/

Planning horizons
• Leaders must manage at every planning horizon
Adapted from Taming Change with Portfolio Management

1/31/2
018
1
6
CONVERGED
APM/IPM
AND UNIFIED
MONITORING
A Road Map to Unified
Monitoring

Why Converged
APM/IPM
Matters
• Evolving IT landscape
• The problem of
multiple, diverse tools
• SPOG myths and
realities
• Converged APM/IPM

Evolving IT landscape
The modern IT stack has become diverse and distributed
Hybrid Environments Containers Microservices
Hyper-Converged Infrastructures Virtualization / VDI IoTBYOD
It is challenging to manage heterogeneous platforms
and multi-vendor devices

The problem of multiple, diverse tools
“Over 35% IT pros feel, because they have
too many tools and dashboards, they are
slower at responding to critical issues
and identifying the root cause”
– Opsview Survey, 2016
“IT teams spend 46 hours per month
in war room troubleshooting sessions”
– TRAC Research, 2012
• Overlapping
functionality
• False positives
• Lack of cross-domain
correlation
• Finger-pointing and
blame game
• Longer diagnosis and
troubleshooting
• High TCO

Single pane of glass myths
• Single-pane-of-glass is a manager-of-managers
― Aggregates alerts from all your existing monitoring tools, and
rolls them up on a single dashboard
– Lacks the raw metrics needed for
proactive analysis
– Only reliant on temporal analysis of
events – can detect problems with
repetitive symptoms, but not new
ones
– Does not understand inter-
dependencies between IT tiers
Useful for alarm consolidation
Reality Check

• Application architectures are more
distributed, heterogeneous, and
increasingly reliant on supporting
infrastructure tiers
• Application managers and IT teams need
contextual visibility into how
infrastructure affects application
performance
• Unified monitoring solutions must cross-
correlate code-level and transaction-level
performance with the health of the
supporting physical, virtual, container and
cloud infrastructures
Converged APM/IPM and Unified Monitoring

Unified Monitoring
• Reach across all tiers
• Depth throughout each tier
• Speed of diagnosis
Demonstration
• Digital Workspace Infrastructure
• Application Performance
• Unified Digital Business Service Performance

Unified Monitoring in Development
• New tests and measurements can be
added by a range of roles and
skillsets (GUI to code)
• Analytics automatically embedded
into the monitor, and automatically
deployed to agents as required
• Self-healing correlation can enable
autonomous operations
“The most important feature [of eG
Enterprise] is the ability to design, then
implement monitoring tests on the fly
as we are adapting to different
situations. For the most part, we can
have a new test in place reporting
data in as little as 10 minutes,
depending on its complexity…
- IT Central Station User Review

1/31/2
018
2
4
HOW TO ACHIEVE A
SINGLE PANE OF
GLASS
A Road Map to Unified Monitoring

A Unified
Monitoring Road
Map
1. Starting Points and
Initial Installations
2. Implementation and
Capability Development
3. Unified Monitoring and
continuous
improvement

Developmental Plans
Transition Objectives
Transformation Goals, i.e. target capabilities:
• End-to-end visibility
• Automated diagnostics
• Cross-domain transparency (culture change)
, i.e., phasing strategy:
• Implementation objectives
• Communication and training plans
• Services targeting
• Installation and instrumentation
• Deployments and rollouts
• Operational management
i.e., projects:
Monitoring and planning horizons

The Organizational Landscape
Typical unified monitoring challenges
• Monitoring’s broad
scope presents
stakeholder
challenges
– Analysis paralysis
– Fear of change and
conflict
Deciding which stakeholders to involve, and when, is important. Balancing top-down
design with bottom-up deployment is an important key to successfully leveraging eG
and transitioning to Unified Monitoring.
Service definition remains problematic

Initial monitoring installations
Demo
Eval
POC
Pilot
Prod
Pre-Sale | Post Sale
• Initial IT
domain
interest
(i.e., Citrix,
etc.)
• Domain-
based
evaluation
(i.e., Citrix,
network,
server,
virtualization,
etc.)
• Increasing
service
awareness
• Validation of
end-to-end
analytics
• Detailed
design docs
as required
• Initial value
capture (ROI)
• Development
of phasing
strategy for
unified
monitoring
• Initial Road
Map
• Continuous
monitoring
begins
• Increasing
value capture
(VOI)
• Capability
development
• Service Level
Management
and inputs to
future cycles
of monitoring
• Shift-Left
planning
Frustration with initial monitoring installations is often a result of the evaluation process
• Cloud or SaaS deployments have helped
• Validating vendor analytics claims is still challenging
• Significant pressures exist to perpetuate the status quo (fragmentation)

Recommended starting points
• While it is best practice to consider how you
will measure service quality during the design
stage, that doesn’t mean you monitor what’s
in development!
– Monitoring is largely an operational matter
– Production monitoring data is a critical input to
design
– Production is the ONLY place where value can be
created for your customers

Infrastructure Health
Example phase 1: Assuring a digital workspace
Netscaler
Gateway
Storefront
Services
Delivery
Controller
License
Server
Directory
Server
SQL
Server
Citrix XenApp
Access Layer Control Layer
Physical/Virtual Resources
Purpose & Objective: Assure the digital
workspace
Target Service(s): Digital workspace
services
Scope: Relevant business unit(s)
Resources: Installation-oriented;
Engineer/Administrator, Level 2/3
Support, Service Desk
Plan:
– System Administration focus
– Operational tasks/run book
– Operational dashboards/reporting
– Centralized administration
– Focus on supporting IT services
(infrastructure)

Example phase 1 deliverables
End-to-End
Top
to
Bottom
Automated DiagnosisLogon Simulation
Real User Logon Experience Role-Based Dashboards and Reports

Capability development and organizational
maturity
Unified monitoring can help align different communities of practice, but it won’t ‘just
happen’. Like it or not, getting people on the same page requires process capability.
The organization demonstrates effective definition
and deployment of the processes that are
fundamental to support the organization’s
business. – ISO 15504
Maintaining process capability requires ongoing attention to top-
down alignment and bottom-up adaptation. A constant cycle of
monitoring and feedback is needed.AlignmentAdaptation
Level 0
•Immature
Level 1
•Basic
Level 2
•Managed
Level 3
•Established
Level 4
•Predictable
Level 5
•Innovating

Monitoring implementation and capability
development
Demo
Eval
POC
Pilot
Prod
• Initial IT
domain
interest
(i.e., Citrix,
etc.)
• Domain-
based
evaluation
(i.e., Citrix,
network,
server,
virtualization,
etc.)
• Increasing
service
awareness
• Validation of
end-to-end
analytics
• Detailed
design docs
as required
• Initial value
capture (ROI)
• Development
of phasing
strategy for
unified
monitoring
• Initial Road
Map
• Continuous
monitoring
begins
• Increasing
value capture
(VOI)
• Capability
development
• Service Level
Management
and inputs to
future cycles
of monitoring
• Shift-Left
planning
Monitoring proof-of-concepts should focus on preparing for value delivery
• Increased services awareness
• Detailed design and integration requirements
• Fine-tuning the phasing strategy

Example phase 2: Application assurance
Netscaler
Gateway
Netscaler
Gateway
Netscaler
Gateway
Storefront
Services
Storefront
Services
Storefront
Services
Delivery
Controller
Delivery
Controller
Delivery
Controller
License
Server
License
Server
License
Server
Directory
Server
Directory
Server
Directory
Server
SQL
Server
SQL
Server
SQL
Server
Citrix XenAppCitrix XenAppCitrix XenApp
• Purpose & Objectives:
– Initial APM/IPM convergence
• Transaction tracing, code-level correlation
• Target Service(s):
– Specific applications
• Scope:
– All users within (business unit), global
deployment, etc.
– Additional instrumentation associated with
target services
– User experience
• Resources:
– Release Manager, Tester, QA Analyst,
DevOps Engineer
• Plan:
– Cross-domain focus
– Development and Operations
– Expanding scope of dashboards/reporting
– Some administration decentralized
– Focus on IPM/APM convergence
Application Health
Target Services Application Infrastructure
Order Service Logistics Service

Phase 2 deliverables
Role-Based Dashboards and Reports
Code-Level CorrelationReal User Experience
End-to-End
Top-to-Bottom
Public, Private or
Hybrid
Automated Diagnostics

Unified monitoring and continuous improvement
Demo
Eval
POC
Pilot
Prod
• Initial IT
domain
interest
(i.e., Citrix,
etc.)
• Domain-
based
evaluation
(i.e., Citrix,
network,
server,
virtualization,
etc.)
• Increasing
service
awareness
• Validation of
end-to-end
analytics
• Detailed
design docs
as required
• Initial value
capture (ROI)
• Development
of phasing
strategy for
unified
monitoring
• Initial Road
Map
• Continuous
monitoring
begins
• Increasing
value capture
(VOI)
• Capability
development
• Service Level
Management
and inputs to
future cycles
of monitoring
• Shift-Left
planning
Continuous monitoring begins
• Service assurance during early life support and production pilots
• Monitoring embedded as part of continual integration, deployment and delivery
• Continuous feedback across all lifecycle stages

Example phase 3: unified monitoring
Netscaler
Gateway
Storefront
Services
Delivery
Controller
License
Server
Directory
Server
SQL
Server
Citrix XenApp
• Purpose & Objectives
– Business / IT integration
• Target Service(s)
– All end-to-end digital business services
• Scope
– All users within (business unit), global
deployment, etc.
– Additional instrumentation associated with target
services
– Custom tests and measurements, self-healing
correlation
– Extensive Real User Monitoring
• Resources
– Product / Service Owners
• Plan
– Business and IT focus
– DevOps and Business Units
– Unified performance dashboards & reporting
– Governance based on organizational requirements
– Enterprise Unified Performance Monitoring
Console
Application Health
Target Services Application Infrastructure
Order Service Invoice Service Logistics Service
Business Transaction Health
Create Order Create Invoice Ship product
Digital Business Service/Process

Phase 3 deliverables
Knowledge Sharing
Performance-Oriented Configuration Tracking
Self-Healing Correlation
Ongoing Integration

1/31/2
018
4
1
A road map to unified monitoring
Installation Oriented Implementation Oriented
Phase 1 Phase 2IT Transformation Plan
(ITSM, DevOps, etc.)
Transition Programs
(Definition, benefits
delivery, closure)
Qtr
1
Qtr
2
Qtr
3
Qtr
4
Qtr
1
Qtr
2
Qtr
3
Qtr
4
...
Improvement Projects
(Services modeling,
monitoring and analysis)
Mo
1
Mo
2
Mo
3
Installation Services
Implementation
Support
Mo
4
Mo
5
Mo
6
Mo
7
Mo
8
Mo
9
Mo
10
Mo
11
Mo
12
Mo
1
Mo
2
Mo
3
Installation Project
Phase 3
Initial Deployment Capability Development Continuous Monitoring
System administration
Operational monitoring
Supporting IT services
Centralized governance
Cross-domain focus
Converged APM/IPM
Decentralized governance
Unified monitoring
...
(i.e., Digital Workspace) (i.e., Applications) (i.e., Digital Business Services)

How we can help...
• eG and/or our Authorized Partners can
provide Professional Services
– Standard Installation support
– Implementation Support
• Monthly baseline analysis reporting
• Knowledge transfer & training
IT Services Performance Summary
Findings, Critical Concerns & Recommendations
Trend of the previous month’s issues
Areas of Improvement
Action Items Status

Unified monitoring moves you from ROI to VOI
Initial Installation Investment:
• Supporting IT services / infrastructure
• Limited organizational scope
• Rapid ROI / Payback
Return-on-Investment
83%
Users saw value within a month
of installing eG Enterprise
Source: TechValidate
72%
Users reported that eG Enterprise
helped reduce the time to identify the
root-cause of application performance
problems
70%
Users stated that eG Enterprise helped
identify the cause of complex
application performance problems that
involve multiple domains
Incremental
Implementation
Investments:
Customer-facing IT services
Increasing organizational scope
Compounding benefits associated with IT transformation
Accelerated flow, culture change
Improved QOS
Self-healing correlation, improved availability
Value-of-Investment

How to achieve
a single pane of
glass
• Know your starting point
• Organizational, operational and technical
landscapes
• Governance
• Identify your monitoring priorities
• Monitoring boundaries
• Services orientation and context
• Performance baselines
• Agree on planning horizons
• Other programs of work
• Phasing strategy
• Monitoring and service improvement
• APM/IPM convergence
• Continuous monitoring

eG Enterprise
A Single-Pane-of-Glass Monitoring Solution
Questions?

 Free Trial
http://www.eginnovations.com/freetrial
 Send an Email
info@eginnovations.com
 Call Us
+1 (866) 526 6700
Next in the shift left series…
Continuous Monitoring & Embedded Analytics
FREE
eG Enterprise Express
Logon Simulator!
For Citrix: bit.ly/freeCITRIX
For VMware: bit.ly/freeVMW

How To Achieve Single Pane of Glass Performance Management: A Road Map to Unified Monitoring

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Similar to How To Achieve Single Pane of Glass Performance Management: A Road Map to Unified Monitoring

Similar to How To Achieve Single Pane of Glass Performance Management: A Road Map to Unified Monitoring (20)

More from eG Innovations

More from eG Innovations (20)

Recently uploaded

Recently uploaded (20)

How To Achieve Single Pane of Glass Performance Management: A Road Map to Unified Monitoring