DevOps is a cultural transformation in software development focused on improving collaboration, communication, and integration between development and operations teams to enhance software delivery speed and performance. It emphasizes breaking down silos, fostering trust, and embracing feedback, while requiring changes in processes, roles, and skills. The document outlines concepts, practices, and fundamental changes necessary for organizations to successfully implement a DevOps approach.

1. DevOps
DevOps: A Culture Transformation,
More than Technology
Andi Mann
CA Technologies
VP of Strategic Solutions, Office of the CTO
DOT04S @andimann #CAWorld

2. Abstract
DevOps is not a new technology or a product.
It's an approach or culture of SW development
that seeks stability and performance at the
same time that it speeds software deliveries to
the business. We will discuss this cultural shift
where development teams have to accept the
feedback of operations teams and the
operations team should be ready to accept
frequent updates to the SW that it's running.
Andi
Mann
CA Technologies
VP of Strategic
Solutions,
Office of the CTO
2 © 2014 CA. ALL RIGHTS RESERVED.

3. Agenda
DEVOPS CULTURAL CONCEPTS
PEOPLE AND SKILLS
ORGANIZATIONAL STRUCTURES
PROCESS CHANGE
FOSTERING COLLABORATION
NEXT STEPS – WHERE TO START
1
2
3
4
5
6
3 © 2014 CA. ALL RIGHTS RESERVED.

4. DevOps Cultural Concepts

5. Does Any of This Sound Familiar?
Speed, Quality and Cost Problems Across Software Lifecycles
DEVELOPERS
I spend 70% of my time waiting
INFRASTRUCTURE OWNERS
I don’t have spare capacity
5 © 2014 CA. ALL RIGHTS RESERVED.
TESTERS
Our test systems are not realistic
LEVEL 1 OPS
I don’t know who to escalate to
APPS SUPPORT
I’m constantly fighting fires
LOB EXEC
What is IT doing?
I need new apps now!!

6. “DevOps isn’t something you can buy --
it’s something you have to do, and you
have to do it yourself.”
John Michelsen, CTO, CA Technologies
DevOps 101: Why DevOps Matters to Large Enterprises, http://blogs.ca.com/2014/01/27/devops-101-why-devops-matters-to-large-enterprises/
6 © 2014 CA. ALL RIGHTS RESERVED.

7. cul·ture noun ˈkəl-chər
2.
A particular society that
has its own beliefs, ways of
life, art, etc.
What is culture?
CULTURE IS AN OUTPUT, NOT AN INPUT
7 © 2014 CA. ALL RIGHTS RESERVED.
3.
A way of thinking,
behaving, or working that
exists in a place or
organization (such as a
business)
1.
The beliefs, customs, arts,
etc., of a particular society,
group, place or time
Mirriam-Webster, http://www.merriam-webster.com/dictionary/culture

8. But what does DevOps actually mean?
METHODS FOR IMPROVING
COMMUNICATION INTEGRATION COLLABORATION
BETWEEN DEV AND OPS
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9. Culture is not about building another silo.
Dev DevOps Ops
(… although a ‘DevOps team’ can work)
9 © 2014 CA. ALL RIGHTS RESERVED.

10. Culture is not about a bounded ‘DevOps project’.
No DevOps DevOps!! DevOps is Done!
(… although a ‘DevOps Project’ can help)
10 © 2014 CA. ALL RIGHTS RESERVED.

11. Culture is not about buying a new technology.
(… although technology can play a part)
11 © 2014 CA. ALL RIGHTS RESERVED.

12. DevOps Culture – Patterns and Anti-patterns
“Design for
Failure”
“Agile for
Infrastructure”
12 © 2014 CA. ALL RIGHTS RESERVED.
“Continuous
Everything”
“Agile, Lean,
Scrum, Kanban,
Extreme”
“Wall of
Confusion”
“Willful
Ignorance”
“Tribal
knowledge”
“Two-Pizza
teams”
“Test-Driven
Development
“Empathy”
“Systems
Thinking”
“Collaboration &
Communication”
“Technology
“Roll forward” silos”

13. People and Skills

14. DevOps Starts With People
BREAKING DOWN BARRIERS BETWEEN TEAMS – AND EMPIRES
NEW ROLES, NEW TITLES, NEW (AND SHARED) RESPONSIBILITIES
CAPTURING AND CONVERTING TRIBAL KNOWLEDGE
ENSURING FOCUS ON BUSINESS SERVICE, NOT TECHNOLOGY
BUILDING TRUST – IN EACH OTHER, IN TECHNOLOGY, IN PROCESS
14 © 2014 CA. ALL RIGHTS RESERVED.

15. Which of the following is your organization likely to
invest in over the next year as part of your
implementation of DevOps?
1%
51%
51%
Hiring new resources with necessary skills
Engaging a consulting firm with DevOps…
Redesigning processes
Training for development and…
Changing organizational structure
New tools
Source: DevOps: The Worst-Kept Secret to Winning in the Application Economy, Vanson Bourne (commissioned by CA Technologies),
http://rewrite.ca.com/us/articles/devops/research-report--devops-the-worst-kept-secret-to-winning-in-the-application-economy.aspx
15 © 2014 CA. ALL RIGHTS RESERVED.
30%
40%
46%
63%
None

16. What knowledge/skills do you need most to
successfully implement a DevOps approach?
Knowledge of business strategies
Knowledge of business processes
Inter-team communications
Process re-engineering skills
People skills/collaboration
Project management skills
Programming or scripting skills
16 © 2014 CA. ALL RIGHTS RESERVED.
19%
24%
33%
30%
30%
36%
42%
47%
Quality assurance and testing skills
TechInsights Report: What Smart Businesses Know About DevOps, Vanson Bourne (commissioned by CA Technologies),
https://www.ca.com/us/register/forms/collateral/techinsights-report-what-smart-businesses-know-about-devops.aspx

17. Seven Habits Of Highly Effective DevOps
ESTABLISH TRUST AND TRANSPARENCY BETWEEN DEV. AND OPS.
SEE EVERYTHING THROUGH THE EYES OF THE CUSTOMER.
STREAMLINE YOUR APPLICATION DELIVERY PIPELINE.
ADOPT A LOOSELY COUPLED SERVICE-ORIENTED ARCHITECTURE.
REWARD SOLUTION SIMPLICITY AND RELIABILITY.
1
2
3
4
5
ADOPT AND 6 IMPROVE HOW YOU USE CUSTOMER EXPERIENCE DATA.
7 DEV. AND OPS NEED TO WALK IN THE OTHER’S SHOES.
Source: Forrester Research, Inc., ‘The Seven Habits Of Highly Effective DevOps’, October 2, 2014
17 © 2014 CA. ALL RIGHTS RESERVED.

18. Organizational Structures

19. What is the most important component
of a DevOps approach?
4%
32%
IT automation
Agile development
Collaborative teaming
Service virtualisation
Continuous release cycles
Accelerated app testing
Aligned dev & ops processes
TechInsights Report: What Smart Businesses Know About DevOps, Vanson Bourne (commissioned by CA Technologies),
https://www.ca.com/us/register/forms/collateral/techinsights-report-what-smart-businesses-know-about-devops.aspx
19 © 2014 CA. ALL RIGHTS RESERVED.
25%
32%
45%
42%
47%
52%
Pre-prod performance testing

20. Web-scale Org – ‘Loosely-coupled’ Development Teams
CA CA
PO PO PO PO PO
Chapter Chapter
Squad
Tribe
PO PO PO
SO SO
SO SO
SO
Squad Squad Squad
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Tribe
Squad Squad Squad Squad
Guild
Guild
Chapter
Chapter
SO
SO SO
Source: Scaling Agile @ Spotify with Tribes, Squads, Chapters & Guilds, Henrik Kniberg & Anders Ivarsson, https://dl.dropbox.com/u/1018963/Articles/SpotifyScaling.pdf

21. Web-Scale Org – Ops as a Support Team for Dev
PO
SO
DEV SQUAD
PO
SO
DEV SQUAD
PO
SO
OPS SQUAD
Source: Scaling Agile @ Spotify with Tribes, Squads, Chapters & Guilds, Henrik Kniberg & Anders Ivarsson, https://dl.dropbox.com/u/1018963/Articles/SpotifyScaling.pdf
21 © 2014 CA. ALL RIGHTS RESERVED.

22. Gaming Company Organization(s)
“Boss-free Since 1996”
Source: Valve Handbook For New Employees, http://media.steampowered.com/apps/valve/Valve_Handbook_LowRes.pdf
22 © 2014 CA. ALL RIGHTS RESERVED.
Noob
DEVELOPERS
HEAD WRITER
DEVELOPERS
DEVELOPERS DEVELOPERS DEVELOPERS

23. Banking Org
Independent Teams, Shared Tools & Processes
IT OPERATIONS APPLICATION DEVELOPMENT
APP PERFORMANCE &
PROBLEM RESOLUTION
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APPLICATION ROLLOUT
& LIFECYCLE
Service Delivery
Infrastructure
Network
Change Management
Other Teams…
Development
Testing
Technical Service
Management
Solution Design
Other Teams…
Ops Functional Tools
Shared Tools and Process
Dev Functional Tools

24. COE Model - With Federated Members
Core
Community
Communication
Licenses
Program
Management
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Internal training and
competency building
Delivery /
staffing
Best practices and
knowledge base
Asset creation and
maintenance
Framework
Blueprints
Sales
(Engage and scope)
Marketing
(Awareness and brown
bags)
Value
measurement
Internal support
Integrated
project plans
Cloud
Project assistance
Admin / IT
Technical SMEs
Change Agent
Upgrades
Human
Factor
Version control
Federation

25. Process Change

26. DevOps Requires Fundamental Change To Process
COLLABORATION BETWEEN DEVELOPMENT AND OPERATIONS
IMPROVING AND AUTOMATING HANDOFFS BETWEEN SILOS
REMOVING CONSTRAINTS AND OPENING UP BOTTLENECKS
IMPROVING THE FLOW OF CODE FROM IDEATION TO DELIVERY
CREATING FEEDBACK LOOPS AT EVERY STAGE
26 © 2014 CA. ALL RIGHTS RESERVED.

27. What is the most important component
of a DevOps approach?
4%
32%
IT automation
Agile development
Collaborative teaming
Service virtualisation
Continuous release cycles
Accelerated app testing
Aligned dev & ops processes
TechInsights Report: What Smart Businesses Know About DevOps, Vanson Bourne (commissioned by CA Technologies),
https://www.ca.com/us/register/forms/collateral/techinsights-report-what-smart-businesses-know-about-devops.aspx
27 © 2014 CA. ALL RIGHTS RESERVED.
25%
32%
45%
42%
47%
52%
Pre-prod performance testing

28. Agile development – Deliver real requirements, faster.
Backlog
items
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Potentially
shippable product
increment (MVP)
Product backlog
client prioritizes
Sprint
backlog
1-4 weeks
24
hours

29. Bring ops (and others) into agile methodology.
Backlog
items
29 © 2014 CA. ALL RIGHTS RESERVED.
Potentially
shippable product
increment (MVP)
Product backlog
client prioritizes
Sprint
backlog
1-4 weeks
24
hours

30. Stepping Stone to Agile - ‘Agile-fall’
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31. Continuous Release Process – Release Automation
Source Model
Promote Deploy Target
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Onto on-premises,
hosted, or
cloud infrastructure
To a continuous delivery/release
automation system
From existing
build/continuous
integration

32. Accelerate Application Testing – From Serial Testing …
Data Center
Systems
Middleware
Services
32 © 2014 CA. ALL RIGHTS RESERVED.
Cloud
Services
Partner
Services
Your new app!
Enterprise
Storage
Distributed
Systems
“I can’t test or QA anything until I have access to everything!”

33. Accelerate Application Testing – To Parallel Testing
Data Center
Systems
Middleware
Services
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Cloud
Services
Partner
Services
Your new app!
Enterprise
Storage
Distributed
Systems
Test and QA against virtual services – faster, better, safer

34. Fostering Collaboration

35. Some Ideas To Go On With ...
FAMILIARIZATION
Paintball, brownbags, LAN
games…
CO-LOCATION
Face-to-face, real time,
real people
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GEO ALIGNMENT
Local issues, smaller teams,
business-focused
SECONDMENT
Walk a mile in another
man’s moccasins
EVENT HOSTING
Share problems with peers
and colleagues

36. Collaborative Teaming at Valve
Source: Valve Handbook For New Employees, http://media.steampowered.com/apps/valve/Valve_Handbook_LowRes.pdf
36 © 2014 CA. ALL RIGHTS RESERVED.

37. Collaborative Teaming At Citrix
Source: South Florida Business Journal, A look inside Citrix's shared workspace offices – slideshow, http://www.bizjournals.com/southflorida/blog/2013/12/a-look-inside-citrix-shared-workspace.
html?s=image_gallery
37 © 2014 CA. ALL RIGHTS RESERVED.

38. Collaborative Teaming At Centurylink
Team rooms, organized
by function
Desks suited to pairing Built-in collaboration spaces
Spaces for “spikes”
Meeting rooms of all shapes
and sizes – few cubes
Source: DevOps Gets Physical (Office Space), CenturyLink, http://www.centurylinkcloud.com/blog/full/devops-gets-physical-office-space
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Large Projection Space
Open lunch room (complete with catered lunches)

39. Next Steps – Where to Start

40. Where To Start Your DevOps Transformation?
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Evaluate new tech
to support DevOps
Evaluate new
processes to
support DevOps
Try it in a small part
of the org, a new
project, or
skunkworks
Improve education,
communications,
and cross-skilling
Re-evaluate and
rebuild your service
delivery cycle

41. Start With The Goals In Mind
Why Are You Implementing/Considering DevOps?
16%
Improve dev-ops collaboration
Faster application delivery
Cross-platform deployments
Improve customer experience
Mobile device support
Cloud-based applications
Increasingly complex hybrid IT
41 © 2014 CA. ALL RIGHTS RESERVED.
31%
28%
41%
39%
35%
41%
47%
Cost reduction
TechInsights Report: What Smart Businesses Know About DevOps, Vanson Bourne (commissioned by CA Technologies), https://www.ca.com/us/register/forms/collateral/techinsights-report-what-
smart-businesses-know-about-devops.aspx

42. Andi Mann
VP Strategic Solutions, Office of the CTO
Andi.Mann@ca.com
@AndiMann, @cainc
slideshare.net/CAinc
linkedin.com/in/AndiMann, linkedin.com/company/ca-technologies
ca.com

43. For More Information
Insert appropriate screenshot and text overlay
from following “More Info Graphics” slide here;
DevOps
ensure it links to correct page
To learn more about DevOps, please visit:
http://bit.ly/1wbjjqX

44. For Informational Purposes Only
Terms of this Presentation
© 2014 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
This presentation provided at CA World 2014 is intended for information purposes only and does not form any type of warranty.
Some of the specific slides with customer references relate to customer's specific use and experience of CA products and solutions so actual
results may vary.
44 © 2014 CA. ALL RIGHTS RESERVED.