1. RSA enVision SureStart ES
Estimate Engagement Length: Up to 3 Days Model Number: PS-START-ES
Project Overview
This RSA® Security, Inc. (“RSA”) Service Brief details the RSA enVision™ SureStart ES. This engagement
provides for the deployment of one enVision ES appliance installation to provide a baseline, functional security
information and event management (SIEM) system.
Project Scope
RSA personnel or authorized agents shall be assigned to work closely with Customer staff to perform the
following services (“Services”) within the Term specified above:
• Meet with the Customer to ensure that the environment and operational implementation requirements
(hardware, software, and infrastructure) are met by Customer, and provide the Customer with a list of
required or beneficial updates.
• Perform the Services within the Customer’s environment as defined in this Service Brief.
• Plan and schedule the engagement’s installation and configuration tasks.
• Conduct pre-engagement teleconference consultation.
• Unpack appliance, attach rails, rack and stack and validate power, if RSA supplied NAS is not purchased
• Perform the on-site physical installation of the ES appliance.
• Install the enVision software updates and VAM updates on the appliance as needed.
• Complete the enVision registration and licensing tasks with the Customer.
• Assist the Customer with the enVision event source collection/discovery from one of each supported
vendor event source type, up to 20 supported event sources from up to five (5) discrete device types (as
time permits).
• Develop any combination of up to 10 customized reports and/or alerts:
Configuration of reports based on the native standard report templates.
Configuration of custom alerts based on Customer’s preferred alert mechanism of
SNMP/SMTP/MMS.
• Perform integration with DAS (required for ES appliance models 560 and above).
• Install and configure Event Explorer to a client workstation
• Conduct a basic product Functional Overview to familiarize the Customer with the implemented enVision
SureStart, demonstrating the normal operations as installed in the Customer’s environment.
Note: Such Functional Overview relates to the Customer’s security environment and is not a substitute
for the formal RSA product Customer Education courses available. RSA strongly encourages
attendance at Customer Education classes to gain further insight into the product architecture and
its integration. If applicable
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2. RSA Security Inc. T.S. Service Kit: Service Brief
that it will complete the Services within 3 days
Materials after the actual start date (based on performance
on consecutive days during RSA’s normal
The following RSA enVision SureStart ES business hours). Unless otherwise specified or
deliverables are provided: agreed by RSA, the Services are performed on
– Configuration Guide documenting the consecutive days.
implementation described in the “Project Scope”
section above. Service Scope Exclusions/Changes
– Test Plan, which may include a basic Functional
Overview to demonstrate enVision’s capabilities. Any additions or changes to the Service scope must
be mutually agreed upon by RSA and the Customer in
RSA Staffing a separate RSA Statement of Work detailing the
proposed changes, the impact of the proposed change
RSA provides appropriate personnel to perform the on pricing and schedule, and other relevant terms.
Services specified in the “Project Scope” section Such changes include, but are not limited to:
above. – Any additional hardware configuration not listed
in this Service Brief.
Customer Responsibilities – Any change to the hardware configuration listed
in this Service Brief.
– Provide at least one technical contact with system
administration responsibilities and appropriate – Modification of the Customer’s application
system/information access privileges. software.
– Make appropriate system maintenance window(s) – Development of custom solutions including,
available for RSA as needed to prepare without limitation, scripting.
equipment. – Multiple, basic installation services requiring
– Ensure that all environment and operational Project Management services.
requirements are met prior to implementation.
– Provide access to the Customer’s systems and Fixed Bid Service Fee and Invoicing
networks as necessary to perform the Services Schedule
during RSA’s normal business hours, or at
mutually agreed times. The Services described in this Service Brief are
– Provide support from technical support teams for delivered on consecutive days during RSA’s normal
all vendors and third parties as necessary. business hours (M–F, excluding RSA and local
holidays).
– Assume all responsibility for network
connectivity, performance, and configuration Invoices are issued upon RSA’s receipt and approval
issues. of the Customer’s purchase order.
– Verify that the equipment location (work site) is Customer authorizes RSA to invoice for and shall pay
prepared to perform the engagement services. additional amounts related to performance outside
– Receiving the enVision appliance prior to the RSA’s normal business hours or consecutive days.
start of the engagement. This Service Brief is subject to RSA’s standard terms
– Reviewing and agreeing on engagement and conditions for professional services in effect as of
objectives. the date of Customer’s purchase order for the
Services provided hereunder and which can be found
Service Duration at http://www.rsa.com/node.aspx?id=1310
RSA, RSA Security, EMC2, where information lives, and SecurID are
– The anticipated Service start date is within (30) registered trademarks of EMC Corporation. All other trademarks
days or a mutually agreed upon start date after used herein are the property of their respective owners.
receipt and approval by RSA of the Customer’s Copyright © 2009 RSA, The Security Division of EMC. All rights
purchase order for this Service. reserved.
– Subject to Customer satisfying the “Customer
Responsibilities” specified above, RSA estimates
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