Katey Hugi Digital Accessibility Manager Interview presentation.pptx

Citizens Advice Chairs & CEO’s meeting | Katey Hügi – November 2023
Interview with Citizens Advice Bureau
Digital accessibility manager interview
presentation
Katey Hügi, accessibility specialist and advocate
Wednesday 8th November 2023, 10:30 (BST)

• Slides are available at www.slideshare.net/KateyHugi/katey-
hugipresentationquestions20thdecember2021
• Please feel free to ask questions during and after the presentation
• If you have any access considerations, please let me know as I
would be happy to adapt to accommodate.
Welcome

We would like you to prepare a presentation for the next local Citizens
Advice Chairs & CEO’s meeting.
You are welcome to draw on previous presentations that you have
done, but we’d like you to cover the following questions:
Task

1. What is digital accessibility and why is it important?
2. How can local offices support disabled clients seeking advice?
3. How can local offices enable disabled colleagues and volunteers to
do their jobs well?
4. What should smaller organisations with limited resources focus on?
Presentation questions

What is Digital Accessibility?

Accessibility is primarily about people,
and barriers to participation

Accessibility can be viewed as the ability for
everyone to access and benefit from
something, such as a website or app.
Accessibility is about finding and
dismantling the barriers to entry and use.
Accessibility and barriers

People are disabled by barriers in
society, not by impairments or
difference.
These barriers can be physical or caused
by people’s attitudes towards difference.
With digital content, people are disabled
by inaccessible code and designs.
Social Model

Impairment types that can affect access
Vision Hearing /
Communication
Motor Cognitive /
Learning

Why is Digital Accessibility is
important?

Moral
An accessible site promotes equal
opportunities and access to information.
For example, JAWS (a popular screen reader)
stands for Job Access with Speech.
Demonstrates social responsibility. Equal
access is a human right.

• On average 15% of the world’s population is disabled
• 80% of disabled people are of working age
• The purple pound is worth over £274 billion a year in the UK
• Disabled people are the fastest growing minority group
• 75% of disabled people say UK businesses are losing out because
their digital products and services are not designed well enough for
them.
Big Hack, Business Case for Inclusive Design
Business

Legal: UK
The Equality Act (2010) talks about
discrimination and reasonable adjustment.
The Equality and Human Rights Commission
states service providers must “make reasonable
adjustments to make websites accessible”.
The Public Sector Bodies Accessibility
Regulations 2018 requires WCAG 2.1 Level AA.

PSBAR requirements
• Websites and apps must meet WCAG 2.2 Level AA
• Must have an accessibility statement
• If not fixing, must prove “disproportionate burden”
• Some exemptions

How can local offices support disabled
clients seeking advice?

• (Project) Managers
• Designers
• Content creators
• Developers
• Testers / Quality Assurance
• Procurement
• Senior managers
Many people are responsible for
digital accessibility

Embedding accessibility:
• Requires people, policies and processes
• Has design, content, procurement and
technical implications
• Involves staff across the organisation
• Benefits all
Accessibility is a process that
benefits all

• Insufficient colour contrast or use of colour for meaning
• Missing alternative text on images
• Lack of keyboard access
• Missing focus indicator
• Missing form field labels and inaccessible error messages
• Incorrect heading structures
• No captions, transcripts or audio descriptions on videos
See WebAIM One Million study
Most common accessibility issues
<img
src=http://garden.org.uk/im
ages/02937575948.jpg>

How can local offices enable disabled
colleagues and volunteers to do their
jobs well?

Key facts
• There are 13.9 million disabled people in the UK
• 16% -19% working age adults are disabled
• The unemployment rate for disabled people aged 16-64 is 8% compared
to an unemployment rate of 3.3 % for non-disabled people

Reasonable adjustments
• Remove barriers for job seeking opportunities
• Using inclusive language
• Asking the right questions Equality law 2010
• Under the Equality Act 2010 employers and organisations have a
responsivity to make sure that disabled people can access jobs,
education and service as non-disabled people
• When to offer help
• Intergrate with team

Adjustments
• Ask disabled person what support they want
• Role models
• Holistic approach
• Provide continuity of support
• Discuss support plans regular

Adjustments cont…
• Flexibility
• Breakdown of new tasks and skill
• Demonstrations
• Providing a quiet space
• Assistive technology
• Access to work
• Apprenticeships

How do you make accessible
products and services?

What should smaller organisations with
limited resource focus on?

• People, Policy and Processes
• Accessibility community, new job descriptions, more IAPP’s,
apprenticeships
• Agile change, use the tools we have for the platforms we have now
and in the future
• New guidelines – Public accessibility regulations.
Opportunity

‘The world can not change on its own, it takes a collective effort, be an
example by changing yourself first and inspire other to so the same.’
Mahatma Gandhi
People

• Accessibility community
• Accessibility in our processes, ‘shift left’
• Accessibility is on the agenda.
• UK Public sector Body Accessibility Regulations 2018
• Government Digital Service
• More case studies.
Processes

By-in from the top
• Vison
• Leadership
• Processes
• Capability
• Procurement
Policy

‘Designing for accessibility should be a thing. I really believe
that. We should instead design for the needs and preferences
of all people, who ever they are. If we don’t, we design barriers
for some of those people and then we have to use accessibility
to remove the barriers we have created.’
Gareth Ford Williams Accessibility Consultant and
Keynote Speaker
Leaving thought…

Questions and answers

• ANDI - www.ssa.gov/accessibility/andi/help/install.html
• NVDA Screen Reader – www.nvaccess.org/
• Web Developer Extension - chrispederick.com/work/web-developer
• Accessibility bookmarklets - accessibility-bookmarklets.org/
• Paul J Adam bookmarklets - pauljadam.com/bookmarklets/
• Hemingway App - www.hemingwayapp.com/
Useful Resources

Thank you
Katey Hügi, Accessibility specialist and advocate
November 2023

Katey Hugi Digital Accessibility Manager Interview presentation.pptx

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