Digital Inclusion Projects & Partnerships: for APEC ADOC

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David Keyes' presentation slides on broad digital divide and digital inclusion strategies and the City of Seattle Community Technology Program. For the 2013 Asia Pacific Economic Cooperation (APEC) Digital Opportunity Center summit in Taipei, Taiwan.

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  • Since 1994. Reinvested technology revenue (cable fees)
  • Ease to connect: setting up service, modems, configuring.National framework: Access to tools & InternetUse and skillsBarriers to adoptionCivic participationCommunication with governmentBusiness and Economic DevelopmentTrust and securitySocial networking
  • Health infoDesign
  • Relevant content: DOC’s offer valuable networks and assets to those with content to distributeContent production by lower capacity residents, businesses and organizations.
  • Telecentres, CTC’s, Public computing centers
  • Local data management will be most accurate, unless there is a broader reporting requirement. Centers need an incentive to keep updating: Use the directory for marketing, steering resources to the Centers, and sharing info
  • Over $3 million to date, about 5000 helped per year
  • Program in place in some other cities. Thank-you to Ming-Chun Lee for his paper on this program. Individual:Tech skills, Life skills, Education & Work skillsFamily: Greater income, skill transference, Access to resources, improved communicationOrganizations: Capacity to deliver effective services, resources (volunteers, $)Communities: Safety, communications, civic engagement, development, future leaders
  • ESL, Drivers License, Citizenship
  • Also IDHA mapping, Multimedia for your neighborhood, Health partnerships - Cosmetics, health
  • Technology Healthy CommunityGoals and measures. IncludesSocial networking
  • Technology Healthy CommunityGoals and measures. IncludesSocial networking
  • Partner with trusted community leaders. Report back.
  • Homework
  • ADOC Club meetings good example
  • Tagging Taxonomy or library system
  • Digital Inclusion Projects & Partnerships: for APEC ADOC

    1. 1. ADOC Workshop 2013 Projects & Partnerships David.keyes@seattle.gov @diginclusion Seattle.gov/tech David Keyes City of Seattle Department of Information Technology
    2. 2. ADOC Workshop 2013 Seattle  606,000 people in Seattle  21% speak another language at home  4.1 Million people in Puget Sound region  2.2 Million jobs
    3. 3. ADOC Workshop 2013 Agenda • Digital inclusion framework • Strategies • Learning from the field – Networks – Partnerships – Evaluation
    4. 4. ADOC Workshop 2013 Community Technology Program Ensure digital inclusion for all residents and neighborhoods Develop ICT capacity for: civic and cultural participation, employment, lifelong learning, and access to essential services
    5. 5. ADOC Workshop 2013 Digital Inclusion For residents, businesses and NGO’s
    6. 6. ADOC Workshop 2013 Access • Availability, bandwidth, cost, ease to connect • End user equipment • Hardware and software/apps – tools for people with disabilities • Technical support
    7. 7. ADOC Workshop 2013 ICT Literacy Skills to • Utilize equipment and Internet, • Applied to education, work, business, community and cultural participation • Information & media literacy: Ability to find info and analyze content • Fluency: Ability to self-learn, solve problems & teach others
    8. 8. ADOC Workshop 2013 Content & Services • Relevant • Cultural & education appropriate design • Marketing to reach underserved communities • Able to produce & distribute content
    9. 9. ADOC Workshop 2013 Seattle Programs • Mapping of telecenters & online neighborhoods • Public computing centers in libraries, Neighborhood Service Centers, public Community Centers • Grant program to help NGO’s • Cable broadband • Seniors Training Seniors • Youth Civic engagement 9
    10. 10. ADOC Workshop 2013 Center Directory
    11. 11. ADOC Workshop 2013 • Brainstorm, monthly newsletter • Security workshops & information • Community meetings and events Community Education
    12. 12. ADOC Workshop 2013 • Get Online Campaign Community Education UK Find a Bigger Life online
    13. 13. ADOC Workshop 2013 • Competitive annual grant program • Supports broadband access, adoption & civic engagement • $320K, up to $20,000 • Wide range of community groups & technology • Match more than 2:1 • Guided by citizen advisors Technology Matching Fund
    14. 14. ADOC Workshop 2013 Evaluation Framework • Individuals • Families • Organizations • Communities Thanks to
    15. 15. ADOC Workshop 2013 Diverse Impact Civic Engagement Job & Homelessness Women gain MS Office Certification & other tech skills Immigrants & refugees learn English and citizenship Youth journalists use Twitter to cover community events and issues they care about Education & Life Skills
    16. 16. ADOC Workshop 2013 Cultural Learning Tierra Madre Gen 7 Project with SDK Bridge Using MIT Scratch program
    17. 17. ADOC Workshop 2013 Professional training Video for NGO’s Adobe partnership Other youth programs Youth blog & campaigns on community issues Bringing policymakers to youth
    18. 18. ADOC Workshop 2013 Puget SoundOff
    19. 19. ADOC Workshop 2013 IT Indicators Project Measures: • Access to tools & Internet • Use and skills • Barriers to adoption • Civic participation • Communication with government • Business and economic development • Trust and security
    20. 20. ADOC Workshop 2013 IT Indicators Project Used for: • Digital inclusion strategy • City web services • Public education planning • Safety communications • Business
    21. 21. ADOC Workshop 2013 Community Input
    22. 22. ADOC Workshop 2013 Building Pathways How do DOC’s provide and partner to open these paths? • School • Jobs – Tech & non-tech • Business • Civic engagement & neighborhoods • Essential services(health, law, safety, gov)
    23. 23. ADOC Workshop 2013 Success Factors • Community involvement & input – People, business, education, government, NGO • Program quality • Marketing • Staff continuity • Reliable support (tech & financial) • Organization integration • Impact evaluation (with data)
    24. 24. ADOC Workshop 2013 Building Strong Networks
    25. 25. ADOC Workshop 2013 Developing partners • Think large and small • Understand benefits to both & resource constraints • Develop long term relationships – best for both • Many opportunities besides hardware & software
    26. 26. ADOC Workshop 2013 Developing partners • Employee assistance: trainers and training design, technical and strategic assistance, marketing (local) ads), mentors, fundraising, construction (from walls to desks), wiring • DOC’s as application testing and development centers. Also to help define product needs! • Cautions: limit on staff resources or side track from participant needs
    27. 27. ADOC Workshop 2013 • Capacity building & Strategic investments • State Council on Digital Inclusion • Legal definition of digital inclusion • Regional network of computing centers • JusticeNet tech centers in courthouses • University evaluation & training help • Washington Law Help videos • Regional summits
    28. 28. ADOC Workshop 2013 Resource Tagging Categories • Skill_Levels • Target_Population • Lab_Management • Program_Management • Outreach • Research_Evaluation • Languages Program_Management • Community_Mapping • Community_Assessment • Curriculum_Design • Fundraising • Policies_and_Procedures • Staff_Job_Descriptions • Staff_Training • Strategic_Planning • Volunteer_Descriptions
    29. 29. ADOC Workshop 2013 We make a difference
    30. 30. ADOC Workshop 2013 Thank-you
    31. 31. ADOC Workshop 2013 • U.S. National Digital Inclusion Framework • Access Literacy Content Framework • Telecentre.org • City of Seattle Community Technology Program • Communities Connect Network • Pew Internet & American Life research • US NTIA Exploring the Digital Nation report • Connecting people for development: Why public access ICTs matter 2013 research report • IT Equity Project Management Tool Resources

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