Knowledge Process Outsourcing (KPO) in Education Sector – GUI Model Approach
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Encouraged by India's success in the IT services and Business process outsourcing (BPO) model, Indian educational institutions can explore opportunities in research outsourcing which forms the key component of the knowledge process outsourcing. Typically, this could be attempted in the areas of engineering, healthcare and biotech which are currently viewed to be the “sun rise” industries by the policy makers in India. In order to promote research process outsourcing, it is imperative that educational institutions should play a key role by focusing on both basic as well as applied research activities in collaboration with other knowledge sourcing partners (KSP). Unlike companies which are primarily concerned with the immediate commercialization of the outcome of the research, the purpose and prerogative of educational institutions are related with nurturing and dissemination of knowledge and imparting research skills among the professors/ researchers, there by leading to capacity building in the respective institution. This paper examines roles and responsibilities required in creating a 3-tier framework at the national level to facilitate research outsourcing and create opportunities for the faculty members, thereby living up to the dreams of our beloved president Dr. Kalam, in shaping up Indian research force by catering to opportunities in 21st century. It also addresses other related issues like Marketing; Web based research and administration, Quality assurance and IP (Intellectual property) security issues.
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Knowledge Process Outsourcing (KPO) in Education Sector – GUI Model Approach
- 1. 1Prof. K. Sankaran Mr. Ashok Rangaswamy CMRIT KPO in Education Sector Knowledge Process Outsourcing in Education Sector – GUI Model Approach Prof. K. Sankaran Ashok Rangaswamy CMR INSTITUTE OF TECHNOLOGY
- 2. 2Prof. K. Sankaran Mr. Ashok Rangaswamy CMRIT KPO in Education Sector Contents • Introduction • Opportunities in KPO • INDIA as KPO hub • Advantages of KPO in education Sector • GUI Model – A conceptual Model • Roles and Responsibilities of GUI Architecture • Summary
- 3. 3Prof. K. Sankaran Mr. Ashok Rangaswamy CMRIT KPO in Education Sector KPO - Opportunities Source: 'Mapping Offshore Markets Update 2005 Preferred destination for Business and IT Outsourcing increasing overseas R&D spending for product innovation setup Preferred destinations 39% 29% 28% 4% CHINA U.S INDIA OTHERS Source: Economist Intelligence Unit (EIU) global survey in September 2004
- 4. 4Prof. K. Sankaran Mr. Ashok Rangaswamy CMRIT KPO in Education Sector KPO $$$$$$$$$ Global Knowledge Process Outsourcing industry (KPO) is expected to reach USD 17 billion by 2010 Source: GlobalSourcingNow of which USD 12 billion would be outsourced to India 2,50,000 KPO professionals by 2010 25,000
- 5. 5Prof. K. Sankaran Mr. Ashok Rangaswamy CMRIT KPO in Education Sector RO Research process outsourcing (RO) entails the networking of domain experts across the globe, with the view to facilitate knowledge sharing, effective infrastructure utilization, cost economy, sustained growth and productivity.
- 6. 6Prof. K. Sankaran Mr. Ashok Rangaswamy CMRIT KPO in Education Sector Advantages of RO • nurturing and dissemination of knowledge and imparting research skills among the professors/ researchers • Research capacity building in the respective institution.
- 7. 7Prof. K. Sankaran Mr. Ashok Rangaswamy CMRIT KPO in Education Sector Requisites of RO • collaboration, ensuring higher understanding of client's needs • superior quality services through quality control department. • transparency, giving our clients a higher degree of control • quick turnaround time through our well defined processes • confidentiality / data protection • cost advantage • wide talent pool • innovative thinking, to constantly improve our services and delivery methodologies • innovative client and job coding, to maintain client confidentiality
- 8. 8Prof. K. Sankaran Mr. Ashok Rangaswamy CMRIT KPO in Education Sector Avenues • affiliation agreements with major research institutions • bilateral Memoranda of Cooperation agreements with international institutions • consortia of Universities • agreements for shared access to equipment and facilities • joint research training programs with like international research-led institutions • national and international visiting researcher programs • staff and student exchanges • seed-funding of collaborative research ventures • successfully establish a Strategic Alliance Agreement between the University and the Defence Science and Technology • encourage greater research collaboration between faculties and departments and between staff and colleagues in affiliated institutions.
- 9. 9Prof. K. Sankaran Mr. Ashok Rangaswamy CMRIT KPO in Education Sector Issues on RO • Security clearance • Legal aspects • Ease of research collaboration • Corroboration of capabilities of the research partners
- 10. 10Prof. K. Sankaran Mr. Ashok Rangaswamy CMRIT KPO in Education Sector GUI Model Government Agency for RO (ROA) Research Cluster/Individual UNIVERSITY CRQA RPE AAC CUSTOMER CUSTOMER Research process work flow Research Quality Assurance and Rating Research process coordination and control Marketing and process initiation Fig 1. GUI MODEL FRAMEWORK ROA – Research Outsourcing Agency CRQA - Council for Research Quality Assurance RPR – Research Process Review cell AAC – cell to Assess, Accredit and Corroborate credentials of researcher
- 11. 11Prof. K. Sankaran Mr. Ashok Rangaswamy CMRIT KPO in Education Sector CSIR AICTE RMC ROA Research Outsourcing Agency (ROA)
- 12. 12Prof. K. Sankaran Mr. Ashok Rangaswamy CMRIT KPO in Education Sector Responsibilities of ROA • Coordinate with international research funding agencies and form MoUs • Network research clusters and creation of researchers database • Coordinate with AICTE to promote integrated research activities through Universities/Colleges • Coordinate with CSIR for active guidance and support for researchers • Coordinate with RMC for marketing successful research outcomes out of research outsourcing activities • Organize national level research awareness programs in collaboration with CSIR and AICTE • Sensitize through national and regional level seminars for creation of research clusters and registration of researchers • Formulate incentive schemes, tax benefits for promoting research outsourcing and recommend to the Government for incorporation in the annual budget
- 13. 13Prof. K. Sankaran Mr. Ashok Rangaswamy CMRIT KPO in Education Sector Responsibilities of University (U) • Formulate guidelines to promote research in various affiliated institutions • Make research as a mandatory component of academic workload of faculty • Design incentive schemes for motivating both the faculty and students • Coordinate research activities of various colleges under single umbrella • Create a new post of (research and development) who is responsible for all the activities • Award research assistantships based on scores of national level competitive test like ARAT • Identify and foster research areas vis-à-vis with Institutions’ strengths and core competencies
- 14. 14Prof. K. Sankaran Mr. Ashok Rangaswamy CMRIT KPO in Education Sector Responsibilities of Institution • Identify and establish core areas of research, in consultation with research bodies • Plan and execute research projects, as per commitment given to Customer/ Sponsorer • Attach top priority to the reward and recognition systems of the institution to accomplish excellence in basic and applied research (AICTE has to play a role here) • Further develop the suite of short term courses, seminars and mentoring programs designed to improve staff performance in research methodologies and management
- 15. 15Prof. K. Sankaran Mr. Ashok Rangaswamy CMRIT KPO in Education Sector Performance parameters of Research Clusters • Appraise individual staff performance on research activity, research supervision and research ethics compliance issues • Competitive Grant performance • Research Personnel data – Work load, completions and profiles • Publications
- 16. 16Prof. K. Sankaran Mr. Ashok Rangaswamy CMRIT KPO in Education Sector Summary Research Process outsourcing (RO) is imperative for globalized India Education sector will play the “anchor” role in harnessing RO Academicians will play the proactive role as “Researchers”