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Business practice


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Business practice

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Business practice

  1. 1. Business practices - supporting the practising professional Iain Greenway Chair, FIG Working Group 1.2 (Business practices)
  2. 2. <ul><li>‘ Today’s surveyor has become a technologist… without a clear understanding of real world problems… As a result, the surveyor will lose his role in society… Surveyors need to… pivot from a preoccupation with technology to face the problems which today confront society in general and geo-information users in particular.’ </li></ul><ul><li>Professor Molenaar, Rector ITC </li></ul>
  3. 3. The business environment <ul><li>Globalisation </li></ul><ul><li>Large and small organisations </li></ul><ul><li>User expectations </li></ul><ul><li>Pressure groups </li></ul><ul><li>Regulation </li></ul><ul><li>Technological change - ‘the black box’ </li></ul>
  4. 4. A surveyor’s roles <ul><li>Professional </li></ul><ul><li>Technical expert </li></ul><ul><li>Businessman </li></ul><ul><li>Vocation </li></ul><ul><li>Ongoing training </li></ul><ul><li>Time </li></ul>
  5. 5. Business issues <ul><li>Business context </li></ul><ul><li>Business planning </li></ul><ul><li>Quality and customer service </li></ul><ul><li>Professional ethics </li></ul><ul><li>Managing IT </li></ul>
  6. 6. The Business Context <ul><li>Why does a business exist? </li></ul><ul><li>Who are its stakeholders? </li></ul><ul><li>Who constrains the business? </li></ul><ul><li>What can the business do about it? </li></ul>
  7. 7. Business planning <ul><li>Corporate </li></ul><ul><ul><li>Why does the business exist? </li></ul></ul><ul><ul><li>What are its values? </li></ul></ul><ul><ul><li>What is its Vision? </li></ul></ul><ul><li>Operating </li></ul><ul><ul><li>What is to be achieved this year? </li></ul></ul><ul><ul><li>With what resources? </li></ul></ul>
  8. 8. Tools <ul><li>Planning </li></ul><ul><ul><li>STEPE </li></ul></ul><ul><ul><li>SWOT </li></ul></ul><ul><ul><li>Portfolio analysis </li></ul></ul><ul><li>Measurement </li></ul><ul><ul><li>Balanced scorecard </li></ul></ul><ul><ul><li>Business Excellence Model </li></ul></ul>
  9. 9. Quality <ul><li>‘ Doing right things right’; ‘fitness for purpose’ </li></ul><ul><li>The cost of quality </li></ul><ul><li>Customers and quality </li></ul><ul><li>Quality assurance </li></ul>
  10. 10. Stages of quality <ul><li>Create the environment </li></ul><ul><li>Quality improvement </li></ul><ul><li>Continuous business improvement </li></ul>
  11. 11. <ul><li>‘ A professional is someone who justifiably claims to provide an expert service of value to society, and who accepts the duties… including… honouring the special trust reposed by clients, employers, colleagues, and the general public.’ </li></ul><ul><li>UK Institute of Management Code of Conduct </li></ul>
  12. 12. Professional ethics <ul><li>Integrity </li></ul><ul><li>Independence </li></ul><ul><li>Care and competence </li></ul><ul><li>Duty </li></ul>
  13. 13. Codes of conduct <ul><li>Guidance not a full rule book </li></ul><ul><li>Actions and words </li></ul><ul><li>Careful thought </li></ul><ul><li>Wide involvement </li></ul><ul><li>Examples </li></ul>
  14. 14. IT <ul><li>A means to an end </li></ul><ul><li>Issues </li></ul><ul><ul><li>integration </li></ul></ul><ul><ul><li>training </li></ul></ul><ul><ul><li>data protection </li></ul></ul><ul><ul><li>copyright </li></ul></ul><ul><ul><li>business cases </li></ul></ul><ul><ul><li>outsource/ in-house development </li></ul></ul>
  15. 15. Other issues <ul><li>Governance </li></ul><ul><li>Staff development </li></ul><ul><li>Legal issues </li></ul><ul><ul><li>health and safety </li></ul></ul><ul><ul><li>tax </li></ul></ul><ul><ul><li>liability </li></ul></ul><ul><ul><li>insurance </li></ul></ul><ul><ul><li>etc </li></ul></ul>
  16. 16. Summary <ul><li>The business world is developing </li></ul><ul><li>Expectations are rising </li></ul><ul><li>Professions have to earn respect </li></ul><ul><li>Guidance is needed </li></ul><ul><li>Professional bodies have a key role </li></ul>