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“Knowledge process outsourcing may be the next Boom Business”

The firmament of outsourcing is studded with the variety of bright and shining stars such as BPO, KPO, HRO, FPO, LPO, EPO etc. after the appearance of BPO; it is KPO which is assuming the popularity like Venus the brightest star. From the time immemorial knowledge has been considered as in all fields, be it spiritual, religious, learning, welfare, law, justice, administration or economic.

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  • Conference

    1. 1. Knowledge Process Outsourcing Welcome to the world of outsourcing… Presented by Prof. Loveleen Chawla Saturday, 28 March 2009
    2. 2. KPO??? Saturday, 28 March 2009
    3. 3. KPO - high intellect &quot;cousin&quot; of  BPO <ul><li>Outsourcing of higher complexity processes which require </li></ul><ul><ul><li>talented professionals </li></ul></ul><ul><ul><li>extensive education </li></ul></ul><ul><ul><li>experience credentials </li></ul></ul><ul><li>KPO business entities provide </li></ul><ul><ul><li>domain-based processes </li></ul></ul><ul><ul><li>advanced analytical skills </li></ul></ul><ul><ul><li>business expertise </li></ul></ul><ul><li>Where BPO focuses mainly on process expertise </li></ul>Saturday, 28 March 2009
    4. 4. Knowledge process outsourcing (KPO) is outsourcing of High end Complex tasks, including legal process outsourcing KPO firms provide domain-based business expertise, rather than just process expertise, makes many low level business decisions Saturday, 28 March 2009
    5. 5. The Evolution…. Saturday, 28 March 2009
    6. 6. Evolution of KPO KPO Customer Care Processing Services Telemarketing Medical Transcription Transaction Services Time Value <ul><ul><ul><li>Source: Equinox Corporation </li></ul></ul></ul>Saturday, 28 March 2009
    7. 7. Evolution of KPO Saturday, 28 March 2009
    8. 8. KPO – A LITTLE BIT OF HISTORY <ul><li>Knowledge Process Outsourcing (KPO) has evolved from the success of the Business Process Outsourcing (BPO) model. </li></ul><ul><li>Some of the MNC’s who pioneered the trend of setting up KPO centers in India </li></ul><ul><li>Frost & Sullivan </li></ul><ul><li>Gartner </li></ul><ul><li>Office Tiger </li></ul><ul><li>General Electric </li></ul><ul><li>American Express </li></ul><ul><li>McKinsey </li></ul>Saturday, 28 March 2009
    9. 9. Saturday, 28 March 2009
    10. 10. WHAT IS A KPO? Saturday, 28 March 2009
    11. 11. <ul><ul><ul><li>Source: Technology Partners International, Inc. </li></ul></ul></ul>Saturday, 28 March 2009
    12. 12. Saturday, 28 March 2009
    13. 13. Services Offered Saturday, 28 March 2009
    14. 14. KPO Services Knowledge Services <ul><ul><li>Investment Research </li></ul></ul><ul><ul><li>• Corporate finance </li></ul></ul><ul><ul><li>• Financial modeling and analysis </li></ul></ul><ul><ul><li>• Investment banking support </li></ul></ul>Market Research • Data acquisition and data entry • Data processing • Presentation Analytic Services • Data warehousing • Data preparation, ETL services • MIS & reporting • Business intelligence • Statistical and econometric modeling • Optimization modeling and or solutions Information Management • Database creation • Quantitative/financial statement analysis • Data/information synthesis Legal Research • Legal, Para-legal content and services • Drafting, review of documents and contracts • Legal research (case history) Sourcing Management • Spend data analysis & supplier intelligence • Low-cost country sourcing • Advisory service <ul><ul><ul><li>Source: Equinox Corporation </li></ul></ul></ul>Saturday, 28 March 2009
    15. 15. <ul><ul><li>Source: NASSCOM </li></ul></ul>Resources Performing KPO Work Saturday, 28 March 2009
    16. 16. KPO vis-à-vis BPO growth Saturday, 28 March 2009
    17. 17. India <ul><li>India as a leading Hub </li></ul><ul><ul><ul><li>Cost effective comparatively to the Foreign Counterparts </li></ul></ul></ul><ul><ul><ul><li>Skilled human capital availability in India vis-à-vis the developed countries like the USA and UK </li></ul></ul></ul><ul><ul><ul><li>English speaking labor pool </li></ul></ul></ul><ul><ul><ul><li>domain expertise </li></ul></ul></ul><ul><ul><ul><li>internationally accepted quality standards and processes </li></ul></ul></ul><ul><li>Challenges </li></ul><ul><ul><ul><li>Are we still low cost? </li></ul></ul></ul><ul><ul><ul><li>high attrition rates in the industry and an unstable political climate. </li></ul></ul></ul>Saturday, 28 March 2009
    18. 18. Saturday, 28 March 2009 BUSINESS PROCESS MAPPING
    19. 19. The Indian Proposition Saturday, 28 March 2009 The Indian Proposition
    20. 20. WHY INDIA? Saturday, 28 March 2009
    21. 21. The Mainstay – India's Higher Education System 100% Sales Tax Exemption in places like Mysore, Bangalore etc India – The Trust Factor Data Privacy and Information Security Initiatives Reverse Brain Drain Improved communication modes at lower costs India has the world's second largest reservoir of Engineers, Scientists and Managers plus the largest pool of IT Manpower with nearly 50+%, fairly proficient in English Saturday, 28 March 2009
    22. 22. Saturday, 28 March 2009
    23. 23. Saturday, 28 March 2009 Talent Pool Available
    24. 24.   With 3 million graduates per year India has a distinct advantage over China as over 6 times more people go to university in India compared to China  The KPO segment requires much higher technical / domain skill and business expertise Saturday, 28 March 2009
    25. 25. ADVANTAGE INDIA Saturday, 28 March 2009
    26. 26. Saturday, 28 March 2009
    27. 27. Saturday, 28 March 2009
    28. 28. Saturday, 28 March 2009
    29. 29. INDIA’S SOCIO - ECONOMIC - POLITICAL SCENARIO Saturday, 28 March 2009
    30. 30. INVESTOR PERSPECTIVE Saturday, 28 March 2009
    31. 31. MOVING UP THE VALUE CHAIN Saturday, 28 March 2009 Service Level Maturity Scalability
    32. 32. Indian outsourcing companies pay an average of 60% that of the salaries paid in the US. www.payscale.com Saturday, 28 March 2009
    33. 33. <ul><li>www.payscale.com </li></ul>Saturday, 28 March 2009
    34. 34. Saturday, 28 March 2009 The Challenges In KPO
    35. 35. Acquiring Customers and Consultants in a Cost Efficient manner. Making the Contract. Managing the Migration of Processes and Techniques. Designing the process in an Offshore Facility. Equipping the Offshore Facility. Service Delivery- Business Continuity, Information Security, Inventory of Information Assets Saturday, 28 March 2009
    36. 36. Saturday, 28 March 2009
    37. 37. Saturday, 28 March 2009 Future Scenario
    38. 38. Saturday, 28 March 2009 In 2003, the market share of Indian KPO sector in global KPO market was 56%. And it is expected to reach 71% in 2010, which shows a decent growth of the sector in the coming years. According to NASSCOM, KPO sector worldwide is expected to reach USD 17 billion by 2010. Out of this, India will account for USD 12 billion. Future Scenario
    39. 39. Saturday, 28 March 2009 CLASSIFICATION OF KPO SECTOR
    40. 40. Saturday, 28 March 2009 Financial Services : These include financial determining, insurance, risk assessment, equity research, underwriting, fund management, actuarial analytics, debt collection and recovery, corporate & market research, etc. Some of the KPOs working in this area are Smart Analyst, Office Tiger, The Smart Cube. Market Research and Analytics : These include services like writing & editing, secondary & primary research, formatting client reports, conversion of findings to knowledge, etc. Some of the KPOs working in this area are marketRx, Pipal Research, Evalueserve, Inductis, OfficeTiger, Copal Partners, CRISIL, etc.
    41. 41. The moment of truth… Saturday, 28 March 2009
    42. 42. The last word: It would not be very wrong to state that KPO do offer an alternate and fruitful career path for our young minds. Going by the current statistics, the KPO wave is here to stay and Indians can now benefit much more than before. “Knowledge Process Outsourcing May Be The Next Boom Business” THANK YOU Saturday, 28 March 2009

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