Norisco tvf hosted vo_ip pbx with cisco

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Norisco overview on our hosted voice service

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Norisco tvf hosted vo_ip pbx with cisco

  1. 1. Norisco Hosted VoIP PBX with CiscoComplete Cloud Communications Packages and Features Guide
  2. 2. DialA Dial line provides simple connectivity for a phone typically in a lobby , hall or corridor where no user featuresare needed. Dialtone phones make and receive calls but have no other features. User CPE Services CPE CONFIGURATION Services 1 Line w/ 2 AppearancesAnonymous Call Rejection NoneBasic Call LogsCalling Line ID Delivery BlockingCall NotifyCalling Line ID (Internal/External) Suggested Phones Cisco SPA303 Cisco SPA301 • 3 line • 1 line • Dual 10/100 Ethernet • Dual 10/100 Ethernet ports ports • Duplex Speaker Phone • Transfer • High resolution LCD • 3-way call screen • Headset support
  3. 3. Office baseOffice provides services for a worker who uses a phone as a regular part of their job and requires basic PBXfeatures User CPE Services Group CPE CONFIGURATION Services Features 1 Line w/ 2 Appearances Free on-platform dialing Call Return Hunt group Full web based configuration Call Transfer Voice messaging group HDVoice Call Waiting Authentication Last Number Redial Basic Call Logs Three-Way Call Call Forwarding Always Call Forwarding Busy Call Forwarding No AnswerCalling Line ID Delivery Blocking Suggested Phones Client call control Customer originated traceExternal calling line ID delivery Cisco SPA502 Cisco SPA504 Internal calling line ID delivery • 1 line • 4 line • Dual 10/100 Ethernet ports • Dual 10/100 Ethernet ports • Duplex Speaker Phone • Duplex Speaker Phone • High resolution LCD screen • High resolution LCD screen • Headset support • Headset support • Power over Ethernet • Power over Ethernet
  4. 4. OfficeOffice provides services for a worker who uses a phone as a regular part of their job, and who needsflexible messaging and voicemail features and support for remote working. User CPE Services Group Services Features Free on-platform dialing Call Return Call pickup Full web based configuration Call Transfer Hunt group HDVoice Call Waiting Voice messaging group Authentication Last Number Redial Basic Call Logs Three-Way Call Call Forwarding Always Speed diall-8 Call Forwarding Busy Office Toolbar Call Forwarding No AnswerCalling Line ID Delivery Blocking Suggested Phones Client call control Customer originated trace Do Not Disturb Cisco SPA504 Cisco SPA508External calling line ID delivery • 4 line • 8 line • Dual 10/100 Ethernet ports • Dual 10/100 Ethernet ports Internal calling line ID delivery • Duplex Speaker Phone • Duplex Speaker Phone Voice Messaging user • High resolution LCD screen • High resolution LCD screen Video Call • Headset support • Headset support • Power over Ethernet • Power over Ethernet
  5. 5. Office PlusA Connect Office Extra line supports executives who use the phone extensively inside an office and requiresmultiple lines, usually with an assistant to manage incoming phone calls. The Professional executive also requiresphone services while on the road. User CPE Services Group Services Features Free on-platform dialing Call Return Call pickup Full web based configuration Call Transfer Hunt group HDVoice Call Waiting Voice messaging group Authentication Last Number Redial Basic Call Logs Three-Way Call BroadWorks anywhere Multiple call arrangement Call Forwarding Always Simultaneous ring personal Call Forwarding Busy Cisco SPA 525 Speed dial-8 Call Forwarding No Answer Office ToolbarCalling Line ID Delivery Blocking Client call control Comm Pilot express Cisco SPA508 • 8 line Customer originated trace • Dual 10/100 Ethernet ports Remote office • Duplex Speaker Phone • 5 lines Sequential ring • High resolution LCD screen • 10/100 Ethernet port • Bluetooth / WiFi Do Not Disturb • Headset support • Power over Ethernet • Full duplex speakerphoneExternal calling line ID delivery • High resolution display Internal calling line ID delivery • 4 soft keys Voice Messaging user • Headset support • POE Video Call
  6. 6. Office PremiumA Office Premium line supports executives who use the phone extensively inside an office and requires multiplelines, usually with an assistant to manage incoming phone calls. The Professional executive also requires phoneservices while on the road. User CPE Services Group Services Features Free on-platform dialing Call Return Call pickup Full web based configuration Call Transfer Hunt group HDVoice Call Waiting Voice messaging group Alternate numbers Last Number Redial Authentication Three-Way Call Barge-in exempt Multiple call arrangement Basic Call Logs Priority alert BroadWorks anywhere Privacy Call Forwarding Always Call Forwarding Busy Simultaneous ring personal Cisco SPA 525 Call Forwarding No Answer Speed dial-8 Call Forwarding not-reachable Office Toolbar Call Forwarding Selective Calling Line ID Delivery Blocking Client call control Cisco SPA508 Comm Pilot express • 8 line Customer originated trace • Dual 10/100 Ethernet ports • Duplex Speaker Phone • 5 lines Remote office • 10/100 Ethernet port • High resolution LCD screen Sequential ring • Bluetooth / WiFi • Headset support Do Not Disturb • Full duplex speakerphone • Power over Ethernet External calling line ID delivery • High resolution display Internal calling line ID delivery • 4 soft keys Voice Messaging user • Headset support Video Call • POE
  7. 7. MVNOMVNO is typically used in conjunction with an Office Plus license but can stand alone like an Office license. This is for amobile worker who uses a phone as a regular part of their job, and who also needs flexible messaging and voicemailfeatures and support for remote working. Our Contract-less SIM will work in any 3G phone. User CPE Services CPE CONFIGURATION Services 1 Line w/ 2 Appearances Free on-platform dialing Call Return Mobile Phone Full web based configuration Call Transfer HDVoice Call Waiting • MVNO SIM Authentication Last Number Redial Basic Call Logs Three-Way Call Call Forwarding Always Speed dial-8 Call Forwarding Busy • Any 3G phone Call Forwarding No Answer • No software requiredCalling Line ID Delivery Blocking Client call control Desk Phone Customer originated trace Do Not DisturbExternal calling line ID delivery Cisco SPA303 Cisco SPA301 Internal calling line ID delivery • 3 line • 1 line • Dual 10/100 Ethernet • Dual 10/100 Ethernet Voice Messaging user ports ports Video Call • Duplex Speaker Phone • Transfer • High resolution LCD • 3-way call screen • Headset support • Power over Ethernet
  8. 8. Video-UC • HD “Meet Me” Video Conferencing – Simple – audio conferencing paradigm TEN B2B Exchange – Standards based end-point support ISDN / PSTN • End User Benefits – Breakthrough pricing Internet – Simple to use; always on SIP Trunk – High definition video – Enhanced B2B collaboration Hosted PBX SIP Trunk8
  9. 9. Receptionist (console) SAAS BasedThe receptionist is a front-office role that takes incoming calls to the enterprise and directs them to the appropriateusers. This role has the capability of monitoring the phone status (busy or not) of users in the enterprise via ahardware console. User CPE Services CPE CONFIGURATION Services 1 Line w/ 24 Appearances Pods used for presence information Free on-platform dialing Call Return (BLF) 3 Pods of 14 Presence each Full web based configuration Call Transfer HDVoice Call Waiting Alternate numbers Last Number Redial Authentication Three-Way Call Basic Call Logs Busy lamp field Clients: Call Forwarding Always None Cisco SPA 525 Call Forwarding Busy Call Forwarding No Answer with expansion Call Forwarding not-reachable Module Call Forwarding SelectiveCalling Line ID Delivery Blocking • 5 lines Client call control • 32 programmable buttons • 10/100 Ethernet port Customer originated trace • Bluetooth / WiFi Do Not Disturb • Full duplex speakerphoneExternal calling line ID delivery • High resolution display Internal calling line ID delivery • 4 soft keys • Headset support Voice Messaging user • POE Video Call
  10. 10. Receptionist (PC-based)The receptionist is a front-office role that takes incoming calls and directs them to the appropriate users. This rolehas the ability to monitor the phone status (busy or not) of users in the enterprise via a software console. User CPE Services CPE CONFIGURATION Services 1 Line w/ 24 (polycom) 1 Line w/ 6 appearance Appearances Free on-platform dialing Call Return Client (BW Receptionist) for presence Full web based configuration Call Transfer information HDVoice Call Waiting Alternate numbers Last Number Redial Authentication Three-Way Call Basic Call Logs Busy lamp field Call Forwarding Always Clients: Cisco SPA 525 Call Forwarding Busy Receptionist Call Forwarding No Answer Call Forwarding not-reachable Call Forwarding Selective Cisco SPA508Calling Line ID Delivery Blocking • 8 line Client call control • Dual 10/100 Ethernet ports • 5 lines Customer originated trace • Duplex Speaker Phone • High resolution LCD screen • 10/100 Ethernet port Do Not Disturb • Bluetooth / WiFi • Headset supportExternal calling line ID delivery • Power over Ethernet • Full duplex speakerphone Internal calling line ID delivery • High resolution display • 4 soft keys Voice Messaging user • Headset support Video Call • POE
  11. 11. Call Centre StandardThe Connect Call Centre solution enables high end call centre type features primarily for Inbound call centres.It provides the standard features you would expect a busy call center to use Queue Treatment Information & Call Center Routing Policies feedback50 Call Per Queue Agent Status reporting 50 Routing PoliciesEntrance Announcement PC client with statistics Overflow RoutingMusic on Hold Web and Email Reporting Bounced Routing Client Reporting Stranded RoutingComfort Message Force Agent Unavailable Suggested Phone types Cisco SPA303 Cisco SPA301 • 3 line • 1 line • Dual 10/100 Ethernet • Dual 10/100 Ethernet ports ports • Duplex Speaker Phone • Transfer • High resolution LCD • 3-way call screen • Headset support • Power over Ethernet
  12. 12. Call Centre PremiumThe Call Centre Premium solution goes a bit further for call centres offering an enhanced experience for thelarger call center Queue Treatment Information & Call Center Routing Policies feedback50 Call Per Queue Agent Status reporting 50 Routing PoliciesEntrance Announcement PC client with statistics Overflow RoutingMusic on Hold Web and Email Reporting Bounced Routing – Enhanced Client Reporting Stranded Routing – EnhancedComfort Message Force Agent Unavailable – Enhanced Priority Queuing Suggested Phone types Night Service (After Hours) Holiday Service Forced Forwarding Comfort Bypass Message Cisco SPA303 Cisco SPA301 • 3 line • 1 line • Dual 10/100 Ethernet • Dual 10/100 Ethernet ports ports • Duplex Speaker Phone • Transfer • High resolution LCD • 3-way call screen • Headset support • Power over Ethernet
  13. 13. Call Centre Agent• Display Active Call Details –Call Center Name (Dept or Campaign Name), Calling Line ID/Number, Call Time and Status• Set Availability Status –Available, Unavailable, Wrap-up• Manage Calls –Dial, Answer, Hold, Transfer (incl to alternate Queue), Conference, and Escalate to Supervisor (as shown)– On-line Directories –Directories and Call History, with C2Dial– Manage Queue Options –“Join” Queues (Sign-in/ Out) based on call volumes –Set Wrap-up timer– Enable Key Call Settings –DND, Call Waiting, Auto Answer
  14. 14. Call Centre Supervisor and Dashboard• Supports all Agent capabilities • Call control, ACD state, etc • Online Directories (C2Dial)• Monitor Agents and Active Calls – Agent Line State – Agent ACD State (allows for changing Agent state) – Active Calls (w/ Barge-In)– Monitor Queue Status and Activity – View Queue Status, including status (Night Service) – View Queued Calls, including CLID and wait time – Voicemail MWI– Manage Queued Calls – Reorder calls, transfer calls to alternate queues, retrieve calls
  15. 15. SIP-Trunking / PBX Overlay - Cisco The SIP Premium services adds both mobility and remote working features to the PBX and also brings Desktop Integration and Voicemail CPE Services User CPE Provides most services for the PBX Services SeatCalling Line ID (Internal/External) Unified VoicemailCall Waiting Outlook IntegrationDo Not Disturb Click to DialRemote Office PBX OverlayShared Call AppearanceSimultaneous Ring PersonalVoice Portal CallingMVNOClients:Windows ToolbarSoftphoneReceptionist
  16. 16. Fixed to Mobile Convergence Anywhere Clients for Blackberry, IPhone and Android
  17. 17. NEW REVENUE OPPORTUNITY – Fixed Mobile Convergence Increasing Mobile Workforce Deliver Mobilty Experience “Enterprises are looking to mobilise workforce “The TVF solution is extended to the Mobile but with equal productivity and tools as those including Directory Integration and Presence within the Office” through intuitive Client on the Mobile Device” Fixed Line Market Erosion Drive Fixed Line Traffic “Traditional Voice Providers and Resellers are “Whilst in the Office or in WiFi/Data network losing traffic & margin to mobile calls on less coverage all Mobile Calls are routed via TVF and attractive terms” over fixed line network” Enterprise Supplier Consolidation Provider Can Augment Services “Enterprises increasingly want a single provider “Provider can deliver Mobility to the Enterprise to provider a single bill for all services” and drive further product sales (Broadband, Presence etc.) plus deepen end user relationship”
  18. 18. FMC – Solution Benefits Unified Service Experience Improved Business Efficiencies “Mobile device becomes a fully featured TVF “Increases productivity though support of UC and extension providing single number / voicemail, TVF integration. Enables user to expedite calls with all calls accessible via the TVF number. using Presence / IM (future), as well as access FMC extends this to any location & network” corporate directory information and control TVF settings.” Simplified Provisioning Cost Savings “All mobile clients are distributed via App “In addition to WiFi based calling FMC Stores with all configuration performed over implements Mobile Lowest Cost Routing (MLCR). the air. Enables provider to define multiple routing strategies to optimise costs” Secure Communications Interopability “Provides support for encrypted voice “Comprehensive BroadWorks integration and communications via TLS & SRTP, in addition to Presence/Chat server support. Client available encrypted configuration process” across a comprehensive range of Tablet & Smartphone devices”
  19. 19. Directory Integration In Call Feature Support • Enterprise Access for all Clients • Extension Dialling • Corporate Directory Search • Call Hold / Retrieve • Click to Call • Call Transfer • ConsultationUC Feature Support Out of Call Feature Support• N-Way Calling • Call Forwarding (Always, Busy, No Answer)• Call Handover (Automatic / Manual) • Do Not Disturb• Desk Phone Handoff • Voicemail (MWI)• Feature Availablility Regardless of Location / • Calling Line ID Blocking Network • Call Pickup/Retrieve
  20. 20. Customer 100% MOBILE OFFICE WITH BUSINESS UC anywhere client delivers business UC to any handset One Number, supports BYOD, OTT Mobile Admin service, keep existing contract, control Service Portal costs, never miss a call, quick start Individual Business IdentityQuick Start • Each user has their own DDI• Over the air client install • Always call out showing business Identity & number• Over The Top of the existing mobile carrier • Decide how to accept calls• Allow users to bring their own device • Be part of a wider group with network hunt groups• Control Users and Costs • Time of Day restrictions – limiting costs• Supports major handsets UC Features Business Services • Secure and can be turned off at anytime by the admin • Blackberry • Call recording on mobile calls • IM&P • Android • Manager/Secretary • Corporate Directory • iPhone • Black/White Lists • Centralised Call History list • Hunt Groups/Queuing • Voice Mail • Integration to CRM & Business Apps
  21. 21. Customer MOBILE, FIXED AND PC DEVICES TVF cloud unifies ALL business Receptionist Console Admin Service communications Portal One user, One Number, multiple devices Partner Provided IP Phones POTS FAX Mobile (IP Phone, Mobile & PC), Multiple offices, Mobile is just like an extension Optional ATA Access Router xDSL/Leased Line/EFM Individual Business IdentityQuick Start • Each user has their own DDI• Over the air client install • Always call out showing business Identity & number• Over The Top of the existing mobile carrier • Decide how to accept calls• Allow users to bring their own device • Be part of a wider group with network hunt groups• Control Users and Costs • Time of Day restrictions – limiting costs• Supports major handsets UC Features Business Services • Secure and can be turned off at anytime by the admin • Blackberry • Call recording on mobile calls • IM&P • Android • Manager/Secretary • Corporate Directory • iPhone • Black/White Lists • Centralised Call History list • Hunt Groups/Queuing • Voice Mail • Integration to CRM & Business Apps
  22. 22. MOBILITY – Solution Portfolio FMC UC Mobility Server Server Hosted PSTN/GSM 3G/WiFi Telephony (Cellular) (VoIP) Server Flexible Mobility Portfolio IP Call GSM Call Control • Soft Clients for Tablets • Dual Mode Clients for Smartphones Control Dual Mode Clients Flexible Service Offering Support for: • IPhone • Quickly Enables Mobility to Hosted TVF • Blackberry • Bundled For Existing Service & Users • Full Featured FMC Service Capability • Android
  23. 23. MOBILITY – Broadworks/Hosted telephony Integration Directory Integration In Call Feature Support • Enterprise Access for all Clients • Extension Dialling • Corporate Directory Search • Call Hold / Retrieve • Click to Call • Call Transfer • Consultation FMC Advanced Feature Support Out of Call Feature Support • N-Way Calling • Call Forwarding (Always, Busy, No Answer) • Call Handover (Automatic / Manual) • Do Not Disturb • Desk Phone Handoff • Voicemail (MWI) • Feature Availablility Regardless of Location / Network • Calling Line ID Blocking • Call Pickup/Retrieve
  24. 24. MOBILITY – Service Ativation/Retirement Client Distribution • PC Client via Provider • Apple AppStore • Android Market • Blackberry App World • Symbian OVI OTA Configuration • Branded client – hard coded URL • Integration with TVF / FMC Server • Integration with 3rd party provisioning server • Redirect server support Service Control • Activation via Provider • FMC Bulk / Flow Through Provisioning • Retirement of Account / Service via Provider
  25. 25. MOBILITY – FMC Cost Optimised Routing Normal Calling Call-Back Used to force all FMC Client outbound calls Call-Back routing reverses the direction of an through TVF. Provides for a Single Number outgoing call – can save costs based on tariff service as well as cost saving for long distance asymmetries when roaming abroad. FMC Server calling. In this scenario 2-stage dialling is used. calls the FMC Client back and calls the destination. Call-Reverse Direct-Call Transforms an incoming call for a user Enables the user to place a call "directly" through (Blackberry) into an outgoing call. Interesting in the mobile network. Such a call bypasses the countries where Fixed-Line-to-Mobile cost is FMC Server and the TVF. significant. SIM-Switch Automated MLCR Enables SIM Management when a user is Automatic Routing uses the various LCR call travelling. Once activated enterprise calls will types listed to select the appropriate call type automatically be routed to the currently used based on cost and convenience, via SIM. administrator defined policies.
  26. 26. ALL SERVICES DELIVERED FROM TVF NETWORK Deliver Business communication everywhere Agile, Flexible, Device Agnostic, Powerful Mobile UC servicesSINGLENUMBER COST APPLICATIONSAVINGS INTEGRATION MOBILITY SECURITY DIRECTORY MULTIPLE PRESENCE HOSTED UC DEVICE SUPPORT SERVICES

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