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World Quality Day 2011 - Breakthrough Process Improvement Case Study template
1. Explanation to Participants about this
template and final presentation
• This template is meant as a Six Sigma / Re engineering
Submission Template
• This template gives guidelines. The Paper is expected to
have evidence that the project was carried out using the
principles of the six sigma /re engineering.
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2. Introduction
• Give a brief summary about your
organization
– Products and services
– Markets / customer
– No. of employees
– Location
– Size of business
maximum number of pages 1
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3. Project Charter
The Charter should cover the following
elements:
A.The Business Case:
The rational behind initiating the Six Sigma / Re
engineering project from the business perspective. This
part should answer why the project is important to the
business and if it is addressing Short/Medium or long term
challenges/Objectives.
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4. Project Charter
B.The Problem Statement:
The description of the issue the way the team stated it in
the project.
C.Process mapping and how it was done.
D.Identify Critical to Quality and to Process
Indicators , please indicate how these
indicators were recognized.
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5. Project Charter
E.The Goal Statement.
Description of the set objective.
F.The teams involved:
Please indicate team and Organizational roles.
G.Stakeholders model:
Describe the relations and interests.
H. The project timelines.
Need to describe original set time limits for the various parts of
the project vs actual completion dates.
I. Quick Win opportunities (If any) 5
6. Measure
A.Measurement Plan listing and description
plus the rational behind it.
B.Measurement system Analysis
for the above if needed Gauge R&R or measurement
system limitations or reliability
C.Determine Process Capability
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7. Analyze
A.Problem Statement
Identification of factors contributing to the
issue/problem. This is done through data
stratification methods
B.Validation of the Root Cause:
Please indicate how this was carried out utilizing
tools such as Design of Experiments or any
other Statistical Methods.
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8. Improve
A.Indicate Solution Criteria that was set by
the team
B.Show Evidence of Solution Evaluation.
C.Show Solution Selection Process
For Example this could be the ranking method.
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9. Control
A.Process performance before and after
B.Controls put in place to ensure that the
gains are locked in and that the process is
stable. (Describe the control system
elements)
C.Describe the roles of the stack holders in
this process
D.Any organizational changes as a result of
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the solution.
10. Project Closure Action Plan
Check Do
A.Learnings from the project and how they
were leveraged
Where there any horizontal deployment
opportunities.
B.Team recognition.
Indicate how the team was recognized.
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11. Finally
A.Please use DAMAIC/DMADV or process
re engineering(not only the limited
examples covered in this guideline)
B.Please indicate why this project is an
excellent improvement example.
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