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WRITE 
Like You Mean It 
Danielle Poupore 
Communications & Marketing Specialist for Student Affairs 
John Jay College of Criminal Justice 
@SoMeDanielleP
What Do 
We Write?
WHY Do 
We Write? 
• To provide & exchange information 
• To instruct 
• To establish relationships 
• To request assistance 
• To share ideas 
• To be understood
How can we 
help others 
understand us?
Grammar
Tom writes an e-mail 
to his coworker, Alice. 
What Tom wrote: 
I’m going to eat my work study student’s back in five minutes. 
What Tom meant: 
I’m going to eat. My work study student’s back in five minutes. 
What Alice understood…
Its = possessive 
(The zombie ate its student’s back.) 
It’s = it is 
(It’s not professional to digest students.) 
They’re = they are 
(They’re going to turn into zombies.) 
There = refers to a location 
(You should go over there to hide from zombie colleagues.) 
Their = possessive 
(The zombie ate their brains.)
Can you spot the mistakes? 
Is graduation on a tuesday this year? I just talked 
to a couple students. There very excited! 
We would like to extend an invitation to all 
facuty and staff. This event will recognize their 
significant affect on student development. 
I asked her how much catering will cost, she said it 
would be less than $300.
Organization
Tom is advertising an event. 
He writes the following for a flier: 
It’s going to be a ton of fun! Refreshments will be served, 
starting at 6:30. Panelists include Hillary Clinton, J.Lo 
& Stephen Hawking. Join the discussion about child 
pageantry’s impact on American economic growth 
on November 8, 2014. 5pm in the L.63. 
Brought to you by 
the Department of Awesome Services & Whimsy 
What time will students show up?
Intro 
Make your 
point and/or 
provide 
information 
Wrap-Up 
Start broad with a brief introduction. 
Then, express the point of your 
message clearly and quickly. 
Say what you need to say. 
Provide the necessary information 
to back up any claims you’re making. 
Support your message. 
Restate the intention of your 
message. Relate your point to the 
broader picture again, if necessary.
Hi, Tom – 
As you know, the Economics of Child Pageantry event is next week. 
We’re hoping for record-breaking attendance! Could you put 
together a flier to help us advertise to students? 
The event will be held on November 8 at 5pm in L.63. The 
discussion should last about an hour and a half, with pizza served 
afterward. We have some great panelists coming! Make sure you 
include their names: Hillary Clinton, J.Lo, and Stephen Hawking. 
Let’s make sure to use bright colors on the flier, too. We’re going to 
post it in the Atrium and in front of the escalators in Haaren Hall. 
Thanks for all your help! It will really help increase visibility 
for the event. 
Best, 
Alice
Hi, Tom – 
As you know, the Economics of Child Pageantry event is next week. 
We’re hoping for record-breaking attendance! Could you put 
together a flier to help us advertise to students? 
The event will be held on November 8 at 5pm in L.63. The 
discussion should last about an hour and a half, with pizza served 
afterward. We have some great panelists coming! Make sure you 
include their names: Hillary Clinton, J.Lo, and Stephen Hawking. 
Let’s make sure to use bright colors on the flier, too. We’re going to 
post it in the Atrium and in front of the escalators in Haaren Hall. 
Thanks for all your help! It will really help increase visibility 
for the event. 
Best, 
Alice
Time for a rewrite! 
How can Tom make his message more effective? 
It’s going to be a ton of fun! Refreshments will be served, 
starting at 6:30. Panelists include Hillary Clinton, J.Lo 
& Stephen Hawking. Join the discussion about child 
pageantry’s impact on American economic growth 
on November 8, 2014. 5pm in the L.63. 
Brought to you by 
the Department of Awesome Services & Whimsy
Encourage 
the result 
you want.
Tone 
• Expresses your brand 
• Establishes the nature 
of a conversation
Tom Gϋfzup @OhThatTom 
Who went to Econ of Child Pageantry? How was 
it?!?!?!?!?! 
Alice Gottet @YesThatAlice 
Had a blast at Econ of Child Pageantry! Who was 
your fav speaker? #MyJohnJay
From: Tom Gϋfzup 
To: Alice Gottet 
Where are the photos from Econ of Child Pageantry? Thanks. 
From: Alice Gottet 
To: Tom Gϋfzup 
Hi, Tom. The photos are all in the shared drive, in a folder 
labeled “Horrible Mistakes – 11.08.14.” Let me know if you 
have trouble finding them, but they should all be there. 
Thanks for all your help with the event! I thought it went great! 
- Alice
Keep it concise.
Take out the clutter 
(and the passive voice) 
1. He dropped out of school on account of the fact that it was 
necessary for him to help support his family. 
2. The subjects that are considered most important by 
students are those that have been shown to be useful to 
them after graduation. 
3. In the not too distant future, college freshmen must all 
become aware of the fact that there is a need for them to 
make contact with an academic adviser concerning the 
matter of a major. 
Exercises from Purdue OWL: https://owl.english.purdue.edu/exercises/6/9/24
Read what you write. 
Try… 
• Reading it aloud 
• Putting it to the side & re-reading it later 
• Change the font & THEN read it 
• Write. Wait 15 seconds. Hit send/post.
Resources 
• TheOatmeal.com’s Grammar Comics 
Because cartoons make the best teachers. 
http://theoatmeal.com/tag/grammar 
• Grammar Girl: Quick & Dirty Tips 
She knows all. 
http://www.quickanddirtytips.com/grammar-girl 
• Purdue University Online Writing Lab 
A wealth of information on grammar, style, citations, formatting, etc. 
https://owl.english.purdue.edu/owl/ 
• The Elements of Style, by William Strunk, Jr. & E.B. White 
Yes, an actual book. Trust me on this one. 
http://www.amazon.com/The-Elements-Style-Fourth-Edition/dp/020530902X
Questions?

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Write Like You Mean It: Tips for Effective Communication

  • 1. WRITE Like You Mean It Danielle Poupore Communications & Marketing Specialist for Student Affairs John Jay College of Criminal Justice @SoMeDanielleP
  • 2. What Do We Write?
  • 3. WHY Do We Write? • To provide & exchange information • To instruct • To establish relationships • To request assistance • To share ideas • To be understood
  • 4. How can we help others understand us?
  • 6.
  • 7. Tom writes an e-mail to his coworker, Alice. What Tom wrote: I’m going to eat my work study student’s back in five minutes. What Tom meant: I’m going to eat. My work study student’s back in five minutes. What Alice understood…
  • 8.
  • 9. Its = possessive (The zombie ate its student’s back.) It’s = it is (It’s not professional to digest students.) They’re = they are (They’re going to turn into zombies.) There = refers to a location (You should go over there to hide from zombie colleagues.) Their = possessive (The zombie ate their brains.)
  • 10. Can you spot the mistakes? Is graduation on a tuesday this year? I just talked to a couple students. There very excited! We would like to extend an invitation to all facuty and staff. This event will recognize their significant affect on student development. I asked her how much catering will cost, she said it would be less than $300.
  • 12. Tom is advertising an event. He writes the following for a flier: It’s going to be a ton of fun! Refreshments will be served, starting at 6:30. Panelists include Hillary Clinton, J.Lo & Stephen Hawking. Join the discussion about child pageantry’s impact on American economic growth on November 8, 2014. 5pm in the L.63. Brought to you by the Department of Awesome Services & Whimsy What time will students show up?
  • 13. Intro Make your point and/or provide information Wrap-Up Start broad with a brief introduction. Then, express the point of your message clearly and quickly. Say what you need to say. Provide the necessary information to back up any claims you’re making. Support your message. Restate the intention of your message. Relate your point to the broader picture again, if necessary.
  • 14. Hi, Tom – As you know, the Economics of Child Pageantry event is next week. We’re hoping for record-breaking attendance! Could you put together a flier to help us advertise to students? The event will be held on November 8 at 5pm in L.63. The discussion should last about an hour and a half, with pizza served afterward. We have some great panelists coming! Make sure you include their names: Hillary Clinton, J.Lo, and Stephen Hawking. Let’s make sure to use bright colors on the flier, too. We’re going to post it in the Atrium and in front of the escalators in Haaren Hall. Thanks for all your help! It will really help increase visibility for the event. Best, Alice
  • 15. Hi, Tom – As you know, the Economics of Child Pageantry event is next week. We’re hoping for record-breaking attendance! Could you put together a flier to help us advertise to students? The event will be held on November 8 at 5pm in L.63. The discussion should last about an hour and a half, with pizza served afterward. We have some great panelists coming! Make sure you include their names: Hillary Clinton, J.Lo, and Stephen Hawking. Let’s make sure to use bright colors on the flier, too. We’re going to post it in the Atrium and in front of the escalators in Haaren Hall. Thanks for all your help! It will really help increase visibility for the event. Best, Alice
  • 16. Time for a rewrite! How can Tom make his message more effective? It’s going to be a ton of fun! Refreshments will be served, starting at 6:30. Panelists include Hillary Clinton, J.Lo & Stephen Hawking. Join the discussion about child pageantry’s impact on American economic growth on November 8, 2014. 5pm in the L.63. Brought to you by the Department of Awesome Services & Whimsy
  • 17. Encourage the result you want.
  • 18. Tone • Expresses your brand • Establishes the nature of a conversation
  • 19. Tom Gϋfzup @OhThatTom Who went to Econ of Child Pageantry? How was it?!?!?!?!?! Alice Gottet @YesThatAlice Had a blast at Econ of Child Pageantry! Who was your fav speaker? #MyJohnJay
  • 20. From: Tom Gϋfzup To: Alice Gottet Where are the photos from Econ of Child Pageantry? Thanks. From: Alice Gottet To: Tom Gϋfzup Hi, Tom. The photos are all in the shared drive, in a folder labeled “Horrible Mistakes – 11.08.14.” Let me know if you have trouble finding them, but they should all be there. Thanks for all your help with the event! I thought it went great! - Alice
  • 22. Take out the clutter (and the passive voice) 1. He dropped out of school on account of the fact that it was necessary for him to help support his family. 2. The subjects that are considered most important by students are those that have been shown to be useful to them after graduation. 3. In the not too distant future, college freshmen must all become aware of the fact that there is a need for them to make contact with an academic adviser concerning the matter of a major. Exercises from Purdue OWL: https://owl.english.purdue.edu/exercises/6/9/24
  • 23. Read what you write. Try… • Reading it aloud • Putting it to the side & re-reading it later • Change the font & THEN read it • Write. Wait 15 seconds. Hit send/post.
  • 24.
  • 25. Resources • TheOatmeal.com’s Grammar Comics Because cartoons make the best teachers. http://theoatmeal.com/tag/grammar • Grammar Girl: Quick & Dirty Tips She knows all. http://www.quickanddirtytips.com/grammar-girl • Purdue University Online Writing Lab A wealth of information on grammar, style, citations, formatting, etc. https://owl.english.purdue.edu/owl/ • The Elements of Style, by William Strunk, Jr. & E.B. White Yes, an actual book. Trust me on this one. http://www.amazon.com/The-Elements-Style-Fourth-Edition/dp/020530902X