Basic introduction to our approach. Contact us for more detailed information: info@partes.be

1. vrijdag 22 juli 2011

2. Who is Partes?
New initiative in fleet risk management
Solid partners (accredited by FSMA n° 108332A)
More than 15 years in the fleet & insurance industry
Flexible solutions
Clear and measurable performance indicators
High quality service
Full transparency, no hidden margins
Competitive pricing
We have the experience and the drive to
reduce your Total cost of Fleet Risk
2
vrijdag 22 juli 2011

3. What do we offer(*)?
1. Risk Consulting 2. Benchmarking &
tendering
Reduce
your
TCO2
3. Implementation &
4. Claims management Interim management
(*) Only for fleetowners looking for best-in-class advice and services
3
vrijdag 22 juli 2011

4. 1. Risk Consulting 2. Benchmarking &
Reduce
tendering
your
TCO2 3. Implementation &
4. Claims management
Interim management
Unique methodology to evaluate your risk profile
Insurance-related costs amount to 20% of your fleet cost
Alternative risk financing, loss control and prevention measures are key
Analysis of operational and financial impact
Proven savings up to 20% on your fleet insurance cost
Immediate cost reduction (potentially on full fleet)
Long-term positive effect on TCO
Minimal impact on internal workload
vrijdag 22 juli 2011

5. 1. Risk Consulting 2. Benchmarking &
Reduce
tendering
your
TCO2 3. Implementation &
4. Claims management
Interim management
A P
A C Analyse Plan Act Check
Data gathering Sparring partner Decisiontaking Finetuning
Implementation procedures
Interview with Evaluate
stakeholders & negotiation
alternatives Turnover control
Financial & SLA with
Risk assessment Install KPI
operational suppliers
Process review SWOT Communication Evaluation
Our APAC approach delivers the results you need
vrijdag 22 juli 2011

6. 2. Benchmarking &
1. Risk Consulting
Reduce
tendering
your
TCO2 3. Implementation &
4. Claims management Interim management
Tender result (weighted scores)
Market knowledge brings speed, 150
transparency and clear goals 125
Proven methodology at local and 100
international level 75
50
Experts talking to experts 25
Quantitative & qualitative evaluation 0
Supplier A Supplier B Supplier C Supplier D Supplier E
(pricing and services)
Pricing Services Response
Quality Staff Compliance
Objective weighting of tender results Profit share Long-term
Premium distribution
Accident frequency
CY 1 70,0
CY 2 52,5
You
Efficient process delivering the
35,0
CY 4 17,5
results you are looking for CY 5
0
0% 25% 50% 75%100% Cy 1Cy 2 You Cy 4Cy 5
vrijdag 22 juli 2011

7. 2. Benchmarking
1. Risk Consulting & tendering
Reduce
your
TCO2
4. Claims management
3. Implementation &
interim management
Putting theory into practice (hands-on & end-to-end)
Car policy adaptation
Negotiations with lease companies
Change management
Process review with all parties involved (internal and external)
Formalizing SLA and KPI measurement
Transfer of responsibility to company management
Project approach with pre-determined
deadlines & goals
vrijdag 22 juli 2011

8. 2. Benchmarking &
1. Risk Consulting Reduce tendering
your
TCO2
3. Implementation &
Interim management
4. Claims management
Pre-Incident Incident Post-Incident
✓ Risk Audit Assessment Management reporting
✓ Vehicle monitoring Lead time follow-up Community management
✓ (Eco)-Driver training Average repair cost De-briefing of drivers
✓ Car Policy advice & Reduce workload Driver contribution
benchmarking
E-Invoicing Benchmarking
✓ Creating risk awareness
End-of-contract Crashfree culture
Reduce the whole life cost (Long-term effect)
100,0
75,0
50,0
25,0
0
2010 2011 2012 2013
8
vrijdag 22 juli 2011

9. 2. Benchmarking &
1. Risk Consulting Reduce tendering
your
TCO2
3. Implementation &
Interim management
4. Claims management
Se r vi c es Platfo rm
Call center 24/7
 24/7 availability
Repair coordination  Real-time data exchange
 Password protected web-
access for all parties
Claims management
 Community approach
 Task management
Control & reporting
 E-invoicing
Loss prevention
9
vrijdag 22 juli 2011

10. Operational Platform
Live demo
www.partes-demo.com
vrijdag 22 juli 2011

11. 6
vrijdag 22 juli 2011

12. vrijdag 22 juli 2011

13. vrijdag 22 juli 2011

14. vrijdag 22 juli 2011

15. vrijdag 22 juli 2011

16. vrijdag 22 juli 2011

17. vrijdag 22 juli 2011

18. vrijdag 22 juli 2011

19. vrijdag 22 juli 2011

20. ABC
PARTES
Attachments
P a rt e s
vrijdag 22 juli 2011

21. E-invoice
vrijdag 22 juli 2011

22. vrijdag 22 juli 2011

23. vrijdag 22 juli 2011

24. vrijdag 22 juli 2011

25. vrijdag 22 juli 2011

26. REPORTING
EXAMPLES
vrijdag 22 juli 2011

27. vrijdag 22 juli 2011

28. Key Performance Indicators
Average lead time Average lead time (graph)
INPUT - INPUT - INPUT - 6,00
DECLARATION-
# DAYS DECLARATION APPOINTMENT MISSION
INPUT
INSURER REPAIRSHOP EXPERT
Claim 1 0,50 0,50 2,00 6,00 4,50
Claim 2 1,50 1,00 2,50 4,00
Claim 3 1,00 1,00 1,50 2,50
Claim 4 0,50 1,50 2,00 3,00 3,00
Claim 5 1,00 1,00 3,00 1,50
Claim 6 0,50 0,50 1,50 2,50
1,50
Claim 7 0,50 1,00 1,25 3,00
Claim 8 1,00 0,25 2,00 4,00
Claim 9 1,25 1,00 1,75 2,50 0
Claim 1 Claim 3 Claim 5 Claim 7 Claim 9
Claim 10 1,25 0,50 2,00 1,00
Average 0,90 0,83 1,95 3,00 Declaration-Input Input - Declaration insurer
Input - Appointment repairshop Input - Mission Expert
Average lead time-1 Average lead time (graph)
80,00
REPAIR - RECOVERY IN OPEN-
# DAYS EXPERT INVOICE
INVOICE RDR CLOSED
Claim 1 12,00 25,00 25,00 45,00
60,00
Claim 2 10,00 30,00 30,00 60,00
Claim 3 14,00 18,00 18,00 52,00
Claim 4 21,00 45,00 45,00 67,00 40,00
Claim 5 19,00 33,00 33,00 55,00
Claim 6 22,00 27,00 27,00 58,00
Claim 7 30,00 19,00 19,00 52,00 20,00
Claim 8 24,00 31,00 31,00 66,00
Claim 9 19,00 41,00 41,00 60,00
0
Claim 10 11,00 38,00 38,00 72,00 Claim 1 Claim 3 Claim 5 Claim 7 Claim 9
Average 18,20 30,70 30,70 58,70 Repair - Invoice Recovery in RDR
Expert Invoice OPEN-CLOSED
vrijdag 22 juli 2011

29. PSA Finance - exemple de rapportage 24-11-10
NUMBER OF ACCIDENTS
Number of accidents Year Total cost of damages
Vehicle type 2007 2008 2009 2010
Passenger car 56 348 429 522 Sum of Total damage amount Year
Truck 4 16 12 Responsibility 2007 2008 2009 2010 Grand Total
LCV 72 615 1352 779 0 218.910 1.081.829 1.161.373 1.723.389 4.185.501
Motorbicyle 8 21 20 21 50 5.788 14.448 58.179 32.786 111.201
Motorcyle 2 75 3.981 8.591 12.572
Grand Total 138 988 1817 1334 100 88.383 645.023 1.048.708 344.473 2.126.587
Single-sided 26.288 197.542 943.356 232.126 1.399.311
TOTAL FLEET 2007 2008 2009 2010 Grand Total 339.369 1.942.822 3.220.207 2.332.773 7.835.171
Passenger car 450 550 750 850
Truck 10 20 30 30
LCV 243 643 1543 1320
Total damage cost (TPL+Casco)
Motorbicycle 75 75 70 64
Total fleet 778 1288 2393 2264
Grand
2007 2008 2009 2010 Total
4.185.501
2007 2008 2009 2010 1.723.389
Passenger car 12% 63% 57% 61%
Truck 0% 20% 53% 40%
1.161.373
LCV 30% 96% 88% 59%
Motorbicycle 11% 28% 29% 33%
Total fleet 18% 77% 76% 59% 1.081.829
218.910
0 500,000 1,000,000 1,500,000 2,000,000 2,500,000 3,000,000 3,500,000 4,000,000
Accident frequency per vehicle type!
120%
100%
50 75 100 Single-sided
80%
60%
40%
20% Average of Total damage amount Year
Responsibility 2007 2008 2009 2010 Grand Total
0% 0 2.807 2.168 1.962 2.094 2.101
Passenger car Truck LCV Motorbicycle Total fleet
50 1.929 2.064 2.238 2.342 2.224
2007 12% 0% 30% 11% 18% 75 1.990 8.591 4.191
2008 63% 20% 96% 28% 77% 100 2.389 1.822 2.085 2.194 2.023
2009 57% 53% 88% 29% 76% Single-sided 1.314 1.568 1.365 689 1.192
Grand Total 2.459 1.966 1.776 1.753 1.835
2010 61% 40% 59% 33% 59%
vrijdag 22 juli 2011

30. PSA FINANCE - Exemple de rapportage
Number of open claims
Open vs closed vs on hold
Count of Status Status 2500
On hold Closed Open Grand Total
N 2259 81 2340 2000
Y 1937 1937 1500
Grand Total 2259 2018 4277
1000
500
Percentage open vs closed
0
Closed Open
Count of Status Status
On hold Closed Open Grand Total N 2259 81
N 96,54% 3,46% 100,00% Y 1937
Y 0,00% 100,00% 100,00%
Grand Total 52,82% 47,18% 100,00%
Evolution open vs closed
Percentage 'On hold' 2000
1800
Count of Status Status 1600
On hold Closed Open Grand Total 1400
N 100,00% 4,01% 54,71% 1200
Y 0,00% 95,99% 45,29% 1000
Grand Total 100,00% 100,00% 100,00% 800
600
400
200
0
2007 2008 2009 2010
Open 51 513 653 801
Closed 87 475 1164 533
vrijdag 22 juli 2011

31. PSA FINANCE - Exemple rapportage
PSA Finance - exemple de rapportage 24-11-10
Responsibility (Show All)
Total cost of damages Year
Data 2007 2008 2009 2010 Grand Total
Sum of Casco Payments Year Sum of TPL Reserve 52.617 355.500 226.667 281.562 916.346
Responsibility 2007 2008 2009 2010 Grand Total Sum of TPL Payments 115.823 219.098 589.329 57.288 981.537
0 32.368 105.297 327.946 695.868 1.161.478
168.440 574.598 815.996 338.850 1.897.883
50 2.682 5.440 18.470 2.866 29.458
75 1.864 5.216 7.081
100 22.380 212.210 454.266 75.649 764.505 Responsibility (Show All)
Single-sided 17.956 110.303 480.470 125.538 734.267
Grand Total 75.385 435.114 1.286.369 899.921 2.696.789 Year
Data 2007 2008 2009 2010 Grand Total
Sum of Casco reserve 62.250 627.250 370.000 482.500 1.542.000
Sum of Casco Payments 75.385 435.114 1.286.369 899.921 2.696.789
Total amount of casco payments
137.635 1.062.364 1.656.369 1.382.421 4.238.789
1400000
1200000 Evolution TPL reserve-payments
1000000
2010
800000
600000 2009
400000
200000 2008
0
2007
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
2007 2008 2009 2010 Sum of TPL Reserve Sum of TPL Payments
Evolution Casco reserve-payments
Average of Casco Payments Year
Responsibility 2007 2008 2009 2010 Grand Total
0 899 932 777 1.214 1.015
50 894 907 923 955 921
75 932 5.216 2.360
100 895 907 1.095 1.544 1.057
Single-sided 898 904 1.070 1.768 1.109
Grand Total 897 912 984 1.293 1.052
Year
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Sum of Casco reserve Sum of Casco Payments
vrijdag 22 juli 2011

32. Casco cost per group company
Casco cost per group company
Year 'Casco reserve
E
Company Data 2007 2008 2009 2010 Grand Total 'Casco Payments
A 'Casco Payments 12.646 99.370 268.135 187.937 568.088
'Casco reserve 15.500 142.500 75.500 99.000 332.500 'Casco reserve
D
B 'Casco Payments 26.927 89.983 288.484 170.610 576.003
'Casco Payments
'Casco reserve 14.250 135.000 74.000 94.750 318.000
C 'Casco Payments 15.088 95.336 247.114 196.455 553.992 'Casco reserve
'Casco reserve 13.750 122.500 72.000 103.000 311.250
C
'Casco Payments
D 'Casco Payments 8.186 74.216 269.922 207.054 559.378
'Casco reserve 10.000 129.250 94.250 120.500 354.000 'Casco reserve
E 'Casco Payments 12.538 76.208 212.714 137.866 439.327
B
'Casco reserve 8.750 98.000 54.250 65.250 226.250 'Casco Payments
Total 'Casco Payments 75.385 435.114 1.286.369 899.921 2.696.789 'Casco reserve
Total 'Casco reserve 62.250 627.250 370.000 482.500 1.542.000
A
'Casco Payments
0 100,000 200,000 300,000 400,000 500,000 600,000 700,000
2007 2008 2009 2010
Evolution of average casco cost
1,600
Evolution of average casco cost
1,400
1,200
Average of Casco Payments Company 1,000
Year A B C D E Grand Total
2007 903 898 888 910 896 897 800
2008 965 882 908 894 907 912 600
2009 1.001 1.068 886 996 971 984
400
2010 1.261 1.273 1.424 1.336 1.149 1.293
Grand Total 1.064 1.075 1.028 1.080 1.005 1.052 200
0
A B C D E
2007 2008 2009 2010
Casco spread across companies
Casco spread across group companies 16%
21%
Year (Show All)
21%
Data 21%
Company Payments' Reserve
A 21,07% 21,56% 21%
B 21,36% 20,62%
C 20,54% 20,18%
D 20,74% 22,96%
E 16,29% 14,67% A B C D E
Grand Total 100,00% 100,00%
vrijdag 22 juli 2011

33. Number of incidents: evolution per month
Year 2009 Year 2010
Count of Plate Cover Count of Plate Cover
Month (Attempted) theft Glass damage Material damage Small damage Grand Total Month (Attempted) theft Glass damage Material damage Small damage Grand Total
1 2 112 2 116 1 3 55 96 2 156
2 38 96 134 2 2 74 92 1 169
3 3 67 110 180 3 10 95 130 2 237
4 38 94 132 4 3 57 90 3 153
5 38 118 156 5 40 116 2 158
6 34 106 140 6 2 57 109 2 170
7 68 121 189 7 1 39 73 113
8
9 3
5 25
27 93
101 121
133 8
9 25
10 71
24 2 96
36
10 4 21 144 2 171 Grand Total 21 452 801 14 1288
11 4 35 113 5 157
12 6 27 132 165
Grand Total 27 418 1340 9 1794
200 140
180
120
160
140
100
120 80
100
60
80
60 40
40
20
20
0
0 1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9 10 11 12
Small damage
(Attempted) theft 3 2 10 3 2 1
2 2 5
Material damage 112 96 110 94 118 106 121 93 101 144 113 132 Glass damage 55 74 95 57 40 57 39 25 10
Glass damage 38 67 38 38 34 68 25 27 21 35 27 Material damage 96 92 130 90 116 109 73 71 24
(Attempted) theft 2 3 3 5 4 4 6 Small damage 2 1 2 3 2 2 2
vrijdag 22 juli 2011

34. Existing community connections
vrijdag 22 juli 2011

35. Shift to the next level…
vrijdag 22 juli 2011

36. Why Partes?
M a r k e done it k n o w l e d g e
Because...we have t before...
Because n are (pro)active...
D y we a m i c
Because we try i b l e
F l e x harder...
Because we c e s s tools... r i v e n
P r o have the right d
Because p haver i right people...e d
E x we e the e n c
Because c do nothing else...
F o we u s s e d
Because time is i e n t
E f fi c still money...
36
vrijdag 22 juli 2011

37. Contact details
37
vrijdag 22 juli 2011