1. Achieving Business Success
• Passion
• Persistence
• Practice
• Pattern Recognition

2. Pattern Recognition
•
•
•
•
•
•
Vision & Purpose for Business
Strategy & Execution
Accountability
Mediocrity
VOC – Voice of Client
Culture

3. 4 PROBLEMS TO NOT
ACHIEVING BUSINESS SUCCESS
• Lack well communicated vision &
strategy in growth
• Lack of courageous
communication (Open & honest discussion,
Challenge & ask questions)
• Tolerate mediocrity
• Lack of discipline

4. Formula for Business Success
• (T+C+ECF) x DE = Success
• T = TALENT
• C = CULTURE (Fun & Engaging + Delivers results &
Deadlines)
• ECF = EXTREME CUSTOMER FOCUS
• DE = DISCIPLINE EXECUTION

5. ACCOUNTABILITY
• 100% Clarity
• 100% Agreement
• Track & Post – Dashboard
• Coach – Training & Support
• Reward Success – Deal with
MEDIOCRITY

6. HIGH PERFORMANCE TEAM
•
•
•
•
D = DIRECTION - vivid, clear, inspiring, shared
M = MEASURABLE – specific, observable, focused
C = COMPETENCE – very good at what they do
C = COMMUNICATION – open, honest,
courageous
• M = MUTUAL ACCOUNTABILITY – all team
members
• D = DISCIPLINE – do this every day

7. COMPANY MISSION
•Exceed
•Customer
•Expectation

8. CHAIR IN ALL MEETINGS
•T
•L
•C
• T = THINK
• L = LIKE
• C = CUSTOMER

9. CULTURE
• Analytical Systems Pty Ltd is first and
foremost, above all other things a family
company and all that we achieve is due to
our amazing culture. We are honest, fun,
customer-intimate, demanding, tolerant,
competitive, respectful, adaptive,
creative, passionate, energetic, humble
and above all, caring.

10. ELEMENTS TO A WINNING CULTURE
1.
2.
3.
4.
5.
6.
7.
8.
FUN
FAMILY
FRIENDS
FAIR
FREEDOM
PRIDE
PRAISE
MEANING
8. ACCOMPLISHMENT
9. SAFE AT WORK
10. BELONG
11. APPRECIATION
12. PURPOSE
13. MASTERY
14. AUTONOMY
15. MONEY

11. RESPECT
•
We understand that a small item on our list of priorities may be the ONLY item that
matters to our customer. Therefore:
 We are always on time and deliver on time
 We always follow through and deliver what we say
 We always treat customers as the MOST important
part of our job
 We always treat our team members as if they are
customers
 We always speak about our team members,
customers, partners, company and products in a
positive view

12. MEMORABLE
• We understand you will never get a second chance to make a first
impression. Therefore:
We are friendly and make a positive first
impression
We set high standards, have great attention to
detail and like to impress
We WOW people
We provide customers with the unexpected
We take time to celebrate milestones and
successes

13. CREATIVE
• We are creative, complacency is not us. Therefore:
 We will continue to innovate
 We always ask questions and understand our
customer’s requirements
 We always search for new ways that help our team
members, customers and partners
 We provide solutions to problems
 We are committed to constantly improving,
personally & collectively
 We inspire others by continually finding a better
way

14. TRUST
• Trust between team members, customers, partners,
company and products are paramount. Therefore:
We will always deal in facts
We will be sincere, ask
questions and listen
We will be reliable
We will exceed expectation

15. COMMITMENT
• MY COMMITMENT TO YOU!
• I WILL CHALLENGE EACH AND EVERY PERSON
IN THIS BUSINESS TO BE BETTER – BETTER
EVERY DAY, WEEK, MONTH, YEAR
• 3 ITEMS WE WILL FOCUS ON:
• PERSONAL
• FAMILY
• BUSINESS

16. NOT COMMITTED
• IF YOU ARE NOT 110%
COMMITTED TO WHAT I HAVE
OUTLINED, COME AND SEE ME
DIRECTLY AFTER THIS MEETING
AND I WILL THANK YOU FOR
BEING HONEST AND I WILL
WRITE YOU A CHEQUE

17. QUESTION??
• This is where we are heading.
What are you going to do to
help us get there?
• HOW DO I WANT TO BE HELD
ACCOUNTABLE?
• HOW DO I WANT TO BE MEASURED?