How do you uncover the secret information, buried in your Salesforce data, without being an expert report analyst? The new world of Natural Language Discovery and Machine Learning holds the key. Salesforce is at the cutting edge of artificial intelligence and has partnered with leading AI companies to deliver solutions. Learn how Salesforce APIs are used, and innovative solutions that will soon be available to you.

1. AI and Salesforce.com
​ Walter Paliska | KG Charles Harris | Jacqueline Chen | Learie Hercules | Ayori Selassie
Quarrio Corporation
Intelligence begins with a question™

2. The information challenge
Getting
information
in is easy
Getting
Information
Out is Hard

3. We have a disconnect
73%
Abandonment Rate
For BI Systems

4. ​
It’s the experience!
Objects
Fields
Relationships
Queries
SUM
AVG
COUNT
MAX
MIN

5. There is a better way
Hercules Learie

6. Some definitions
Artificial Intelligence (AI):
REASONING PROBLEM
SOLVING
LEARNING
MACHINE
LEARNING
LANGUAGE
COGNITION
NLP
PERCEPTION

7. Typical NLP Architecture
HEROKU
REPORT
SERVICES
NLP
ENGINE
KNOWLEDGE
CENTER
CORE ENGINE
OAUTH
CUST 1
DATA
CUST 2
DATA
CUST N
DATA
Sales

8. Conversational Analytics™
I NEED
IT NOW
HOW DO I
SET UP?
MAKE IT
PERSONAL
MAKE IT
SIMPLE
Questions
Means
Thousands of
Mini Reports
Connect to SF
and “Know”
What’s There
Access to
what users
need and
should have
Automated
Information
Presentation
BULK API
SECURITY
NLP ENGINE NLP ENGINE

9. The user’s perspective
Jacqueline Chen

10. ΝΛΠ: Τηε ΥΙ φορ ινφορµατιον
Δον’τ Λοοκ
Φορ
Ρεπορτσ
ϑυστ
Ασκ
Στοπ
Ωαιτιν
γ
Ινσταντ
Ινφορµατι
ον
Περσοναλ
Ινφορµατιο
ν
Ψουρ
Περσοναλ
Αναλψστ
Ινσταντ
Αϖαιλαβιλιτ
ψ
Ζερο το
Ηερο ιν
Μινυτεσ

11. Demo
​ Walter Paliska

12. What it Means to You
Walter Paliska | Ayori Selasse

13. Admins: Time to team value
0 180 days
25%
50%
75%
100%
90
TEACH
Lexicon&
CustomData
GROW
ExpandUser
Base&
Dictionary
ADAPT
Monitor &
GrowLexicon
Traditional
Reporting &
Analytics

14. Developer Notes
FOCUS
ON “UI”
IT’S ABOUT
THE BUSINESS
USER
REACTION
TIME IS
CRITICAL
NLP & AI are there
to make the user’s
interaction easier
and faster, focus on
how AI can help.
NLP and AI are ideal
in helping non-
savvy users, don’t
let AI get in the way
of the experts.
User expectations
are dramatically
higher with NLP.
NLP input means
feedback – NOW – not
“eventually”

15. Learn More At:
www.quarrio.com
Ask us about early system
access for dreamforce
attendees:
dreamforce@quarrio.com