Presented by Justin Sears, VP Product Marketing, Lucidworks at Gartner Digital Workplace Summit, Orlando, FL - May 29-30, 2019

1. Closing the Gap:
Bringing a Consumer-
Like Experience to the
Digital Workplace
J U S T I N S E A R S , V P P R O D U C T M A R K E T I N G
A N D Y T R A N , S E N I O R S O L U T I O N E N G I N E E R

2. HYPER
PERSONALIZATION
Tailor insights to fit each employee’s personal needs.

3. HYPER
PERSONALIZATION
Go beyond using static rules and profiles to dynamically
customize the user experience based on data signals.
Use AI and machine learning to predict user intent and give
employees the insights they need, when they need them.

4. Better Outcomes
Customer
Care
Research Fraud
Detection
ComplianceRecruiting

5. TRANSITIONING TO AN AGILE DIGITAL WORKPLACE
IS CHALLENGING

6. “…agile organizations insist on full
transparency of information, so that
every team can quickly and easily
access the information they need...”
M C K I N S E Y | J A N 2 0 1 8

7. “In the workplace, experiences of search
continue to fall short of expectations.
Employees typically have to invest time
and effort to manually complete
searches by adjusting their query, sifting
through search results and inspecting
the files or records they point to.”
G A R T N E R | O C T 2 0 1 8

8. “85% of employees are not
engaged or are actively
disengaged at work.”
G A L L U P | D E C 2 0 1 7

9. “Companies with happier
employees enjoy 81% higher
customer satisfaction and half the
employee turnover.”
F O R R E S T E R | F E B 2 0 1 8

10. O U R V I S I O N
We help the world’s largest
organizations make their
most valuable data work for
their customers
and employees.
240E M P L O Y E E S
30F O R T U N E 1 0 0 O R G S U S E F U S I O N
F O R D I G I TA L W O R K P L A C E
S P O N S O R I N G
C O M PA N Y

11. S A N F R A N C I S C O
United States
C A M B R I D G E
United Kingdom
B A N G A L O R E
India
H O N G K O N G
China
N O R T H C A R O L I N A
United States

12. D I G I TA L W O R K P L A C E
The Hyper-Personalized
Employee Experience

13. D I G I TA L W O R K P L A C E
Bring consumer-like
experiences to the workplace
Customize insight discovery
Improve employee
engagement and retention

14. Previous attempts
have failed.
Search

15. SEARCH
FILTER
VISUALIZATION
NAVIGATION
INSIGHT
RELEVANCY STATISTICS RANKING
CORRELATION
ACTIVITY
CONTENT
INDEX
NATURAL
LANGUAGE
BOOSTED
RESULTS
MACHINE
LEARNING
QUERY RULE
MATCHING
USER
SIGNALS
FACET, TOPIC
& CLUSTER
D ATA
Human
Generated
System
Generated
Application
Generated
S O L U T I O N
Digital
Workplace

16. Advanced connectors and AI enrichment,
delivered by intuitive applications created with App Studio
D ATA
Any format,
any platform
S O L U T I O N
Personalized
to meet needs of each
unique employee
FUSION
Server
FUSION
AI
FUSION
App Studio
FUSION
AI
F U S I O N P L AT F O R M
Human
Generated
System
Generated
Application
Generated
Digital
Workplace

17. FUSION
Server
FUSION
AI
FUSION
App Studio
FUSION
AI
NLP: NER, phrases, POS
Document classification
Anomaly detection
Clustering
Topic detection
Search engine &
data processing
Connectors
ETL pipelines
Scheduling & alerting
SQL engine
Rules engine
Query pipelines
Query intent detector
Automatic relevancy
Signals & query analytics
Recommenders
A/B testing
Modular components
Stateless architecture
User-focused experience
Geospatial mapping
Results preview
Rapid prototyping
S C A L A B L E O P E R AT I O N S
SECURITYCDCRCLOUDSCALABLEEXTENSIBLE

18. Proudly built with open-source
Apache Solr & Apache Spark
Hyper-personalizes work with applied
machine learning
Proven on the biggest corporate and
government information systems

19. Let Gartner analysts
speak on our behalf
As of June 2018. Source: Gartner, July 2018. © Gartner, Inc.
ABILITYTOEXECUTE
C O MP L E T E NE S S O F V I S I O N
Dassault Systèmes
Mindbreeze
Coveo
Microsoft
Attivio
Expert System
Smartlogic
Sinequa
IBM
IHS Markit
Funnelback
Micro Focus
C H A L L E NG E R S L E A D E R S
NI C H E P L A Y E R S V I S I O NA R I E S
Lucidworks

20. Hyper-Personalization
Explore CurateIntegrate

21. E X P LO R AT I O N C H A L L E N G E
Connect users to
insights when they
need them most

22. E X P LO R E I N F O R M AT I O N W I T H
Superior user experience
Real-time indexing
Hyper-personal relevance
Performance at scale

23. E X P L O R E

24. E X P L O R E

25. Accelerate agility
with hyper-personalized
exploration
Harness signals to train Machine
Learning (ML) models
Personalize results across billions of
documents and thousands of QPS
Speed time to value using pre-built
templates to create new apps

26. I N T E G R AT I O N C H A L L E N G E
Securely ingest,
access, and synchronize
data in real-time and
at massive scale

27. I N T E G R AT E F O R
Comprehensive data access
End-to-end security
Classification and clustering

28. I N T E G R A T I O N

29. I N T E G R A T I O N

30. Eliminate data silos
and making tribal
wisdom less “tribal”
Improve search precision with entity
extraction, clustering and classification
Paint a more complete picture with greater
access to sources of data and information
Mitigate risk through secure access
controls and user-level restrictions

31. C U R AT E C H A L L E N G E
Gracefully combining human
and machine intelligence for
personal relevance

32. C U R AT E T H E E X P E R I E N C E
Understand the way your
team accesses data
Manually tune relevancy
Personalize predictive
recommendations

33. C U R A T E

34. “ We support over 50 country sites, both on our
Intranet and on our external site. Using Lucidworks
Fusion has allowed us to put control of the site in
the hands of those users. They can own their own sites.
They can boost their own results.”
A L E X F LY N N | S E N I O R M A N A G E R , I T, S A S

35. C U R A T E

36. Dramatically improve
employee engagement
and productivity
Enable employees to find what they
need, exactly when they need it
Allow users to search like they speak, with
query corrections and Question/Answer setups
Search results improve with every click as
the system learns from user signals

37. R E A L - L I F E E X A M P L E S
Lucidworks Fusion
powers connected
experiences

38. C A S E S T U D Y
Better customer support
Putting the right information in front of customers in fewer clicks
Improved support calls
Shorter wait times, and a more engaged support
Reinvestment of savings
200%I N C R E A S E I N C T R
50KF E W E R S U P P O R T T I C K E T S
91%
R E D U C T I O N I N T C O

39. “With our initial success using Solr
and Lucidworks, we’re moving all our
search applications to Fusion.
Our recommendation engine was originally built on Lucene. Lucidworks Fusion
provided the UI, security, and support we needed to make the move to Solr while
minimizing our dependency on IT resources.”
A N D R E W H E C O X | M A N A G E R , S O F T W A R E E N G I N E E R I N G , R E D H AT

40. C A S E S T U D Y
Reddit uses Fusion to handle search:
~10M monthly posts
~3M daily comments
~58M daily votes
~138K active communities
>230M monthly unique users
47MD A I LY S E A R C H E S
99.9%U P T I M E
85%
R E D U C T I O N I N
I N F R A S T R U C T U R E

41. “You can count the number of
search errors we get on one hand.
We index more content, and we index it faster. And you’re
able to actually find things, and find them more quickly.”
N I C K C A L D W E L L | V P E N G I N E E R I N G | R E D D I T

42. K YOUTH YOAN