What is communication, process, ways and effecte.

2. BY THE END OF THIS PRESENTATION YOU WILL BE ABLE TO
1 2 3 4 5
Define Communication
skills
See some examples of
communication skills
Roles and Goals of
communication Skills
Understand the types of
communication skill
(Verbal and Non- Verbal
Communication )
Get some tips for positive
attitude

3. WHY WE NEED COMMUNICATION SKILLS
01
02
03
04
An ability to use
language (receptive) and
express (expressive)
information.
One
They are critical element
in professional and
personal lives.
Two
They involve listening,
speaking, observing and
empathising.
Three
An Ability to
communicate effectively
with superiors,
colleagues, and staff .
Four

4. ROLE OF COMMUNICATION
Understanding others
and making others
understand.
.
Point One
Remove confusion and
misunderstanding
Point Two
Solve conflict or resolve
problems.
Point Three
Building rapport
Point Four
Enhancing inter-personal
relationships, friendships.
Point Five

5. Communication is
vital to understand
different view points.
Point Six
Good relationship among
the team members uplifts
the team spirit.
Point Seven
Communication between
all the channels creates a
hassle-free environment.
Point Eight

6. Communication Goals
To change behavior
To get action
To ensure understanding
To Persuade
To get and give information
1 2 3 4 5

7. COMMUNICATION
PROCESS

8. Components of Communication
Our body language (Gestures)
.
Nonverbal Messages
How we say the words
.
Paraverbal Messages
The words we choose .
Verbal Messages

9. Types of Communication

10. Effective Verbal Messages
Are brief
Concise, and
organized
Are free of jargon

11. Nonverbal Messages
Nonverbal messages are the primary way that we communicate emotions.

12. Paraverbal communication refers to
the messages that we transmit
through the tone, pitch, and pacing of
our voices.
Paraverbal Messages

13. 7 Cs Of Effective Communication
Concrete
Courteous
Correct
Concise
Complete
.
Clear
Consideration

14. LISTENING
1
2
3
4
Active Listening
IT is a soft skill
Like critical
thinking and problem
-solving Selective Listening
We only see
what we want
to see and hear
what we want
to hear..
Passive
Listening
Actively hearing
and attempting
to comprehend
the meaning of
the speakers.
Empathetic listening is
paying attention to
another person with
empathy.
Empathetic Listening

15. 1 2
3
4 5
Perception Environment
Channel/Medium
Noise
Semantics
BARRIERS TO COMMUNICATION

16. 6
Poor
Listening

17. KEY POINTS OF COMMUNICATION
Communication Skills
Role of Communication skills
Goals of Communication Skills
Types of Communication Skills
Barriers in Communication Skills

18. Thank You