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1. Communication Skills
and Personality
Development
Lecture 11: Introduction to
Communication

2. Lesson Objectives
By the end of this class, you will be able to:
▪ Outline the importance of communication in
professional growth
▪ Discuss how the communication process works
▪ Identify the factors that influence the
communication process

3. ?
Introduction to Communication
▪ What is needed for success in your career?

4. Effective
Communication
Self-awareness
Professional
Skills
Success
Continuous
Ongoing
1. Workplace communication
▪ Writing
▪ Speaking
▪ Listening
▪ Reading
Self-awareness
▪ Energy
▪ Empathy
▪ Resilience
▪ Emotional regulation
Subject matter expertise
▪ Subject matter knowledge
▪ Continuously upgrading your job skills
▪ Certification, degrees, training etc.
2.
3.
What Does Your Career
Success Depend On?

5. Effective
Communication
Self-awareness
Professional
Skills
Success
Continuous
Ongoing
Our Focus - Communication

6. What is Communication?
Source: Edwards, Wahl & Myers, Ivy and Wahl, 2014
“Human communication is the process of understanding our experiences
and experiences of others through the use of verbal and non-verbal
messages”

7. What Does Communication In The Workplace
Context Look Like?
Exchanging information and ideas, both verbal and non-verbal between one
person/group and another person/group within an organization is called
workplace communication. It includes emails, text messages, notes, calls,
etc. Effective communication is critical in getting the job done, as well as
building a sense of trust and increasing the productivity of employees.
Source: Feedough, 2019

8. Communication in the Workplace
Context
Vendor
Partners
Peers
Clients
Team
You
“You cannot over invest in
communication skills - written
and oral ”
- Indra Nooyi,
Former CEO of PepsiCo

9. Activity: Reflection Worksheet

10. Why is
Communication
Important?
1. Can help us share our ideas and
knowledge
2.Can help us influence others
3.Can helps us resolve conflict
peacefully
4.Can help us in decision making
5.Can help us in building a network
6.Can help us in solving problems more
efficiently

11. How Does the Communication Process
Work
Context
(location, time
& situation)

12. …it involves Full Understanding, Alignment and Right Action
Receiver
Sender
Response
Messag
e
“
Communicate with
others the way
they want to be
communicated
with.
“
- The Platinum Rule of
Communication
Sender: Specific, Succinct, Clear

13. “
Seek first to
understand,
then to be
understood.
“
- Steven R. Covey
…it involves Full Understanding, Alignment and Right Action
Receiver
Sender
Response
Message
Receiver: Listening, Clarifying, Responding

14. ▪ Channel - The method we use to send across a message. (Ex:
Whatsapp, Email, Phone call)
▪ Context - The details of location, time, occasion and background
in which communication happens.
▪ Noise - The external and internal distractions dividing your
attention during the communication process.
Other Important Aspects of Communication

15. Debrief

16. THANK YOU