99% improvement in customer relationship management support for one of the largest airline based out of Germany.

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Customer support for an Airline
About Client
 One of the largest airline based out of Germany.
Challenge
 Consolidating the captive call center support to a cost efficient location.
 Inadequate proven aviation outbound call expertise.
 Lack of resources in superior quality customer relation management support.
Solution
 Migrated the call center support to a budget-friendly location through a reliable contact.
 150+ aviation expert dialers were hired for handling the outbound call.
 Pre-flight and post-flight customer assistance was provided.
 Advanced technology was used for customer relation management support.
Benefit
 Within a span of 90 days time frame, recruitment and training for the agents was completed.
 99% improvement in the customer relationship management support.
 The system was operational before 4 weeks of the deadline.
 Over 80% cost optimization due to cost efficient location.
“Our survey found that there
has been a striking 99%
customer relationship
achievement.”
— Head of
Customer Support,
Germany’s largest airline.