Improved customer interaction by 80% for a worldwide renowned Airline carrier, based in UK.

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Customer loyalty program
About Client
 A worldwide renowned Airline carrier, based in UK.
Challenge
 Lack of knowledge to service newly-launched loyalty program for their frequent flyers in
Dubai.
 Inefficient customer service culture system for loyalty programs.
 Lack of resources to support customer relation management.
Solutions
 Thorough training and best-in-class workshop was provided for loyalty program.
 Provided customer-first culture support to improve the customer communication service.
 Systemized customer feedback process.
 Dual language customer support - both English and Arabic language for information and
promotions.
Benefits
 More than 95%+ achievement in loyalty programs.
 Customer interaction improvement by 80%.
 Enhanced market coverage.
 Generated more than 98% ROI.
“We have experienced 98% ROI
and we are happy with what we
see. Please continue to work
with such high levels and look
forward to more project
deliverables."
— VP of Sales, UK’s
renowned airline carrier.