290 Mot

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290 Mot

  1. 1. Moments of Truth The Successful Club Series 290
  2. 2. <ul><li>The mission of a Toastmasters club is to provide a mutually supportive and positive learning environment in which every member has the opportunity to develop communication and leadership skills, which in turn foster self-confidence and personal growth. </li></ul>The Mission of the Club 290  Moments of Truth  1
  3. 3. The Reasons Members Leave 290  Moments of Truth  2 1% die 3% move away 9% move on to other products because of a recommendation 9% find a cheaper product elsewhere 10% are chronically dissatisfied 68% go elsewhere because the people they deal with are indifferent to their needs
  4. 4. <ul><li>A Moment of Truth is an episode where a member comes in contact with any aspect of the Toastmasters experience and forms an impression of a club’s quality and service . </li></ul>Moments of Truth 290  Moments of Truth  3
  5. 5. <ul><li>First impressions </li></ul><ul><li>Membership orientation </li></ul><ul><li>Fellowship, variety and communication </li></ul><ul><li>Program planning and meeting organization </li></ul><ul><li>Membership strength </li></ul><ul><li>Achievement recognition </li></ul>Toastmasters’ Moments of Truth 290  Moments of Truth  4
  6. 6. First Impressions <ul><li>Guests greeted warmly and introduced to officers and members </li></ul><ul><li>Guest book and name tags provided </li></ul><ul><li>Professionally arranged meeting room </li></ul><ul><li>Arrangements meet speakers’ needs </li></ul><ul><li>Guests invited to address the club </li></ul><ul><li>Guests invited to join </li></ul>290  Moments of Truth  5
  7. 7. <ul><li>Formal induction, including presentation of pin and manuals </li></ul><ul><li>Assignment of mentor </li></ul><ul><li>Education programs and recognition system discussed </li></ul><ul><li>Learning needs assessed </li></ul><ul><li>Speaking role(s) assigned </li></ul><ul><li>Member involved in club’s activities </li></ul>New Member Orientations 290  Moments of Truth  6
  8. 8. Fellowship, Variety and Communication <ul><li>Guests greeted warmly </li></ul><ul><li>Enjoyable and educational meetings </li></ul><ul><li>Regularly-scheduled social events </li></ul><ul><li>Participation in area, district and International events </li></ul><ul><li>Inter-club events </li></ul><ul><li>Club newsletter and/or Web site– updated regularly </li></ul>290  Moments of Truth  7
  9. 9. <ul><li>Program and agenda publicized in advance </li></ul><ul><li>Members are prepared to carry out all program assignments </li></ul><ul><li>All projects are manual projects </li></ul><ul><li>Meetings begin and end on time </li></ul><ul><li>Creative table topics and activities </li></ul><ul><li>Positive and helpful evaluations </li></ul>Program Planning and Meeting Organization 290  Moments of Truth  8
  10. 10. <ul><li>Club has 20 or more members </li></ul><ul><li>Members are retained </li></ul><ul><li>Promotion in club’s organization or community </li></ul><ul><li>Club programs are varied and exciting </li></ul><ul><li>Toastmasters sponsoring new members are recognized </li></ul><ul><li>Regular membership-building programs </li></ul>Membership Strength 290  Moments of Truth  9
  11. 11. Recognizing Accomplishments <ul><li>Award applications immediately submitted to WHQ </li></ul><ul><li>Progress chart displayed and maintained </li></ul><ul><li>Member achievements recognized with ceremony </li></ul><ul><li>Club, district and international leaders recognized </li></ul><ul><li>Club and member achievements publicized </li></ul><ul><li>DCP used for planning and recognition </li></ul>290  Moments of Truth  10

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