290 Mot

Moments of Truth The Successful Club Series 290

[object Object],The Mission of the Club 290 Moments of Truth 1

The Reasons Members Leave 290 Moments of Truth 2 1% die 3% move away 9% move on to other products because of a recommendation 9% find a cheaper product elsewhere 10% are chronically dissatisfied 68% go elsewhere because the people they deal with are indifferent to their needs

[object Object],Moments of Truth 290 Moments of Truth 3

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Toastmasters’ Moments of Truth 290 Moments of Truth 4

First Impressions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],290 Moments of Truth 5

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],New Member Orientations 290 Moments of Truth 6

Fellowship, Variety and Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],290 Moments of Truth 7

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Program Planning and Meeting Organization 290 Moments of Truth 8

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Membership Strength 290 Moments of Truth 9

Recognizing Accomplishments ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],290 Moments of Truth 10

290 Mot

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290 Mot