Moments of Truth (Powerpoint)

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This manual is part of the THE SUCCESSFUL CLUB SERIES.

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Moments of Truth (Powerpoint)

  1. 1. The Successful Club SeriesMoments of Truth 290
  2. 2. Moments of Truth A moment of truth is an episode where a person comes in contact with any aspect of the Toastmasters experience and forms an impression of a club’s quality and service. 1
  3. 3. Toastmasters’ Moments of TruthFirst impressionsMembership orientationFellowship, variety, and communicationProgram planning and meeting organizationMembership strengthAchievement recognition 2
  4. 4. First Impressions  Guests greeted warmly and introduced to officers and members  Guest book and name tags provided  Professionally arranged meeting room  Convenient meeting location  Guests invited to address the club  Guests invited to join 3
  5. 5. Membership Orientation  Formal induction, including presentation of pin and manuals  Assignment of mentor  Education programs and recognition system discussed  Learning needs assessed  Speaking role(s) assigned  Member involved in club activities 4
  6. 6. Fellowship, Variety,and Communication  Guests greeted warmly  Enjoyable, educational meetings  Regularly-scheduled social events  Participation in area, district, and International events  Inter-club events  Club newsletter and/or website– updated regularly 5
  7. 7. Program Planning andMeeting Organization Program and agenda publicized in advance Members are prepared to carry out all program assignments All projects are manual projects Meetings begin and end on time Creative Table Topics™ and activities Positive and helpful evaluations 6
  8. 8. Membership Strength Club has 20 or more members Members are retained Promotion in club’s organization or community Club programs are varied and exciting Toastmasters sponsoring new members are recognized Regular membership-building programs 7
  9. 9. Achievement Recognition Award applications immediately submitted to World Headquarters Progress chart displayed and maintained Member achievements recognized with ceremony Club, district, and International leaders recognized Club and member achievements publicized DCP used for planning and recognition 8
  10. 10. Does Your Club MeetStandards? First impressions Membership orientation Fellowship, variety, and communication Program planning and meeting organization Membership strength Achievement recognition 9
  11. 11. You never get asecond chance to make a first impression. 10

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