Moments of Truth June, 2013

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Moments of Truth presentation made at the Austin TLI on June 15, 2013

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Moments of Truth June, 2013

  1. 1. 290The Successful Club SeriesMoments of Truth
  2. 2. A moment of truth is an episodewhere a person comes in contactwith any aspect of the Toastmastersexperience and forms an impressionof a club’s quality and service.1Moments of Truth
  3. 3. First impressionsMembership orientationFellowship, variety, and communicationProgram planning and meeting organizationMembership strengthAchievement recognition2Toastmasters’ Moments of Truth
  4. 4. Guests greeted warmly and introducedto officers and membersGuest book and name tags providedProfessionally arranged meeting roomConvenient meeting locationGuests invited to address the clubGuests invited to join3First Impressions
  5. 5. Formal induction, including presentationof pin and manualsAssignment of mentorEducation programs and recognitionsystem discussedLearning needs assessedSpeaking role(s) assignedMember involved in club activities4Membership Orientation
  6. 6. Guests greeted warmlyEnjoyable, educational meetingsRegularly-scheduled social eventsParticipation in area, district, andInternational eventsInter-club eventsClub newsletter and/or website–updated regularly5Fellowship, Variety,and Communication
  7. 7. Program and agenda publicized in advanceMembers are prepared to carry out allprogram assignmentsAll projects are manual projectsMeetings begin and end on timeCreative Table Topics™ and activitiesPositive and helpful evaluations6Program Planning andMeeting Organization
  8. 8. Club has 20 or more membersMembers are retainedPromotion in club’s organization or communityClub programs are varied and excitingToastmasters sponsoring new members arerecognizedRegular membership-building programs7Membership Strength
  9. 9. Award applications immediately submittedto World HeadquartersProgress chart displayed and maintainedMember achievements recognized withceremonyClub, district, and International leadersrecognizedClub and member achievements publicizedDCP used for planning and recognition8Achievement Recognition
  10. 10. First impressionsMembership orientationFellowship, variety, and communicationProgram planning and meeting organizationMembership strengthAchievement recognition9Does Your Club MeetStandards?
  11. 11. You never get asecond chance to makea first impression.10

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