Moments Of Truth for Toastmasters

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Moments of Truth presentation for Toastmasters Area Officers Training.

Moments Of Truth for Toastmasters

  1. 1. Moments of Truth<br />Seb@Haigh.tv<br />
  2. 2. What is a Moment of Truth?<br />Versus..<br />
  3. 3. What are Moments of Truth in TMI?<br />
  4. 4. How are our clubs doing?<br />
  5. 5. What is a Moment of Truth?<br />Versus..<br />
  6. 6. The moment of truth as a Signpost... <br />
  7. 7. Here’s the Beef...<br />The elimination of ALL unnecessary Moments of Truth – everywhere.<br />The repeatable delivery of Moments of Magic for each Moment of Truth that cannot otherwise be eliminated.<br />
  8. 8. Richard Normann<br />Richard Normann wasn’t… a guru. He was more than that’ Henry Mintzberg<br />He had the astonishing ability to make you think quite differently about problems and issues that you thought you’d been entirely familiar with for years.  Wally Olins<br />
  9. 9. Jan Calzon<br />
  10. 10. Think about your interactions...<br />
  11. 11. Think about your interactions...<br />
  12. 12. Less Noise...<br />
  13. 13. More Involvement...<br />
  14. 14. More Magic...<br />
  15. 15. What are Moments of Truth in TMI?<br />
  16. 16. Why do people come to Toastmasters?<br />
  17. 17. The Mission of the Club<br />The mission of a Toastmasters club is to provide a mutually supportive and positive learning environment in which every member has the opportunity to develop communication and leadership skills, which in turn foster self-confidence and personal growth.<br />290  Moments of Truth  1<br />
  18. 18. The Reasons Members Leave<br />3% move away<br />1% die<br />9% move on to other products because of a recommendation<br />9% find a cheaper product elsewhere<br />68% go elsewhere because the people they deal with are indifferent to their needs<br />10% are chronically dissatisfied<br />290  Moments of Truth  2<br />
  19. 19. Moments of Truth<br />A Moment of Truth is an episode where a member comes in contact with any aspect of the Toastmasters experience and forms an impression of a club’s quality and service.<br />290  Moments of Truth  3<br />
  20. 20. Counting the moments...<br />First impressions<br />Membership orientation<br />Fellowship, variety and communication<br />Program planning and meeting organization<br />Membership strength<br />Achievement recognition<br />
  21. 21. First Impressions<br /><ul><li>Guests greeted warmly and introduced to officers and members
  22. 22. Guest book and name tags provided
  23. 23. Professionally arranged meeting room
  24. 24. Arrangements meet speakers’ needs
  25. 25. Guests invited to address the club
  26. 26. Guests invited to join</li></ul>290  Moments of Truth  5<br />
  27. 27. New Member Orientations<br /><ul><li>Formal induction, including presentation of pin and manuals
  28. 28. Assignment of mentor
  29. 29. Education programs and recognition system discussed
  30. 30. Learning needs assessed
  31. 31. Speaking role(s) assigned
  32. 32. Member involved in club’s activities</li></ul>290  Moments of Truth  6<br />
  33. 33. Fellowship, Variety and Communication<br /><ul><li>Guests greeted warmly
  34. 34. Enjoyable and educational meetings
  35. 35. Regularly-scheduled social events
  36. 36. Participation in area, district and International events
  37. 37. Inter-club events
  38. 38. Club newsletter and/or Web site–updated regularly</li></ul>290  Moments of Truth  7<br />
  39. 39. Program Planning andMeeting Organization<br /><ul><li>Program and agenda publicized in advance
  40. 40. Members are prepared to carry out all program assignments
  41. 41. All projects are manual projects
  42. 42. Meetings begin and end on time
  43. 43. Creative table topics and activities
  44. 44. Positive and helpful evaluations</li></ul>290  Moments of Truth  8<br />
  45. 45. Membership Strength<br /><ul><li>Club has 20 or more members
  46. 46. Members are retained
  47. 47. Promotion in club’s organization or community
  48. 48. Club programs are varied and exciting
  49. 49. Toastmasters sponsoring new members are recognized
  50. 50. Regular membership-building programs</li></ul>290  Moments of Truth  9<br />
  51. 51. Recognizing Accomplishments<br /><ul><li>Award applications immediately submitted to WHQ
  52. 52. Progress chart displayed and maintained
  53. 53. Member achievements recognized with ceremony
  54. 54. Club, district and international leaders recognized
  55. 55. Club and member achievements publicized
  56. 56. DCP used for planning and recognition</li></ul>290  Moments of Truth  10<br />
  57. 57. A Mini Case Study..<br />
  58. 58. A Dying Club!????<br />
  59. 59. Results to date...<br />Membership up 25%<br />The cost...some valuable “alumni” spammed<br />
  60. 60. Moments of Truth..<br />The elimination of ALL unnecessary Moments of Truth – everywhere.<br />The repeatable delivery of Moments of Magic for each Moment of Truth that cannot otherwise be eliminated.<br />
  61. 61. Any questions?<br />
  62. 62. Thank you<br />seb@haigh.tv<br />

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