The Successful Club Series

Moments of Truth




                                  290
                        290 Moments...
The Mission of the Club
The mission of a Toastmasters club is
to provide a mutually supportive and
positive learning envir...
The Reasons Members Leave

   1% die
   3% move away
   9% move on to other products because
    of someone’s recommend...
Moments of Truth

A Moment of Truth is an episode
where a member comes in contact
     with any aspect of the
  Toastmaste...
Toastmasters’ Moments of Truth

   First impressions
   Membership orientation
   Fellowship, variety and communication...
First Impressions

   Guests greeted warmly and introduced to
    officers and members
   Guest book and name tags provi...
New Member Orientations
   Formal induction, including presentation
    of pin and manuals
   Assignment of mentor
   E...
Fellowship, Variety and
       Communication
   Guests greeted warmly
   Enjoyable and educational meetings
   Regularl...
Program Planning and
    Meeting Organization

   Program and agenda publicized in
    advance
   Members are prepared t...
Membership Strength
   Club has 20 or more members
   Members are retained
   Promotion in club’s organization or
    c...
Recognizing Accomplishments

   Award applications immediately submitted to WHQ

   Progress chart displayed and maintai...
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The Moments of Truth

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The moments of truth is a small workshop style speech designed to identify member satisfaction within the club.

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The Moments of Truth

  1. 1. The Successful Club Series Moments of Truth 290 290 Moments of Truth 1
  2. 2. The Mission of the Club The mission of a Toastmasters club is to provide a mutually supportive and positive learning environment in which every member has the opportunity to develop communication and leadership skills, which in turn foster self- confidence and personal growth. 290 Moments of Truth 2
  3. 3. The Reasons Members Leave  1% die  3% move away  9% move on to other products because of someone’s recommendation  9% find a cheaper product elsewhere  10% are chronically dissatisfied  68% leave because people are indifferent to their needs 290 Moments of Truth 3
  4. 4. Moments of Truth A Moment of Truth is an episode where a member comes in contact with any aspect of the Toastmasters experience and forms an impression of a club’s quality and service. 290 Moments of Truth 4
  5. 5. Toastmasters’ Moments of Truth  First impressions  Membership orientation  Fellowship, variety and communication  Program planning and meeting organization  Membership strength  Achievement recognition 290 Moments of Truth 5
  6. 6. First Impressions  Guests greeted warmly and introduced to officers and members  Guest book and name tags provided  Professionally arranged meeting room  Arrangements meet speakers’ needs  Guests invited to address the club  Guests invited to join 290 Moments of Truth 6
  7. 7. New Member Orientations  Formal induction, including presentation of pin and manuals  Assignment of mentor  Education programs and recognition system discussed  Learning needs assessed  Speaking role(s) assigned  Member involved in club’s activities 290 Moments of Truth 7
  8. 8. Fellowship, Variety and Communication  Guests greeted warmly  Enjoyable and educational meetings  Regularly-scheduled social events  Participation in area, district and International events  Inter-club events  Club newsletter and/or Web site– updated regularly 290 Moments of Truth 8
  9. 9. Program Planning and Meeting Organization  Program and agenda publicized in advance  Members are prepared to carry out all program assignments  All projects are manual projects  Meetings begin and end on time  Creative table topics and activities  Positive and helpful evaluations 290 Moments of Truth 9
  10. 10. Membership Strength  Club has 20 or more members  Members are retained  Promotion in club’s organization or community  Club programs are varied and exciting  Toastmasters sponsoring new members are recognized  Regular membership-building programs 290 Moments of Truth 10
  11. 11. Recognizing Accomplishments  Award applications immediately submitted to WHQ  Progress chart displayed and maintained  Member achievements recognized with ceremony  Club, district and international leaders recognized  Club and member achievements publicized  DCP used for planning and recognition 290 Moments of Truth 11

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