Running head HUMAN ELEMENTS IN IT STRATEGY DOCUMENT .docx

Running head: HUMAN ELEMENTS IN IT STRATEGY
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HUMAN ELEMENTS IN IT STRATEGY DOCUMENT
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Human Element in IT Strategy
Destiny Barrera
Colorado Technical University
February 1st 2018
Table of Contents
Project Outline
Description of the Organization
Wal-Mart’s Information Technology
Wal-Mart’s IT Capabilities and Infrastructure
Human Factors and Productivity
Success Factors in the IT Organization
Success Factor Identification

Success Factor Contribution
People, Processes, and Technologies
IT Project Stakeholders
Behavioral Layers
Human Elements in IT Strategy
Project Outline
Description of the Organization
The organization selected for this project is Wal-Mart, Inc.
Wal-Mart is a multinational retail company that is based in the
United States. The company operates a chain of supermarkets,
hypermarkets, and grocery stores in 28 countries, operating
under 63 different names. As of 2017, the company had over
11,000 stores globally (Leonard, 2017). According to the
Fortune Global 500, Wal-Mart is currently the largest company
in the world in terms of revenue and also the largest private
employer in the world with over 2.3 million employees. Wal-
Mart’s United States’ investments account for the largest
percentage of the company’s total revenue. In the U.S. the
company operates the Walmart supercenters, Walmart discount
stores, and the Walmart neighborhood market. The company has
its stores in each of the states of the country where millions of
customers can get nearly anything they need from a retail store
(Leonard, 2017). Additionally, in the past few years the
company has ventured into e-commerce offering online sales
services for customers within the United States. To achieve this
kind of success not only in the United States, but also globally,
Wal-Mart, Inc. has been making good use of technology.

Wal-Mart’s Information Technology
As the biggest retail company in the world, Wal-Mart has
managed to achieve a competitive advantage in the retail
industry because of its unique philosophy with regards to the
use of information technology. The company runs a centralized
information system that connects all of its operations from
across the world; all run from its headquarters in Bentonville,
Arkansas (Buvat & Khadikar, 2015). The company has managed
to develop a comprehensive IT personnel enabling the
development of an information system that connects its
merchants, employees, customers, and other stakeholders; thus,
enabling the successful running of the business.
Wal-Mart has long been associated with home-grown
innovations that it has developed due to its strategic utilization
of information technology. For instance, the company was the
pioneer of bar code scanning, which is currently being applied
in retail stores from all over the world. The company was also
the founder of analyzing point-of-sale information, an
innovation that most retail companies across the world are now
benefitting from. Apart from its own innovations, the company
also applied other information technology innovations that help
with its supply chain management.
Wal-Mart’s IT Capabilities and Infrastructure
Wal-Mart is not necessarily a technology company, but it is a
company whose success has been enabled by technology. The
company managed to use IT too its advantage through the
development of a good IT infrastructure and capability. The
company’s IT governance structure is an IT duopoly model
where the business unit leaders and the technology leaders
collaborate on major technology projects that help to promote
the company’s operations (Nash, 2015). Additionally, the
company has an individual IT department with IT staff who
contribute to the company’s creativeness and innovativeness
when it comes to technology. The company also has some data
mining warehouses where most of the major technology projects
are conducted. For these projects to be successful, the company

employs diverse IT personnel that enhance knowledge sharing.
In conclusion, Wal-Mart is the perfect company to analyze as it
has fully implemented an advanced IT department and gained
the benefits of information technology for decades. As this
project will demonstrate, Wal-Mart has fully implemented
human factors in its IT strategy to enable to effectiveness of the
processes and operations not only in the United States but also
on the global market operations.
Human Factors and Productivity
Success Factors in the IT Organization
The critical success factors (CSF) in information technology
refers to the factors that must be well developed for a business’s
IT department to work effectively. Without the effectiveness of
these factors, a business may never be able to align its
operations with its IT strategy (Seddon, Calvert, & Yang, 2010).
The following are some examples of some CSFs that can affect
the Wal-Mart IT organization.
Success Factor Identification
Open communication lines: One of the key success factors for
IT management and project development is the availability of
open communication. When any kind of change is taking place
in an organization, it is important to have open lines of
communication. People need to be able to freely give their
feedback on the IT system and communicate any challenges they
may experience with the system (Trkman, 2010). Open
communication can be made available through techniques such
as surveys and interviews.
Business requirements analysis: before developing any form of
IT projects in the organization, it is very important to have a
needs assessment. Business requirements analysis is a process
of identifying the areas of the business that would need to be
improved so that the overall efficiency of the organization can
be improved. Identifying the needs helps to ensure that the IT
strategy is developed with a specific purpose.
Employee training and education: employee training is an
important success factor in IT strategy. The employees are the

main operators of a company’s IT department, including the
softwares, the computers, and any other part of the organization
that is run by the department (Thi & Swierczek, 2010).
Therefore, part of the success of the department depends on how
effectively they are able to run the IT systems.
Organizational protocols and governance structure: the
protocols followed in an organization and the governance
structures are the key to the success of an IT department. The
kind of governance structure developed in an organization
determines the decision-making models that are implemented
within the organization. Therefore, the effectiveness of the
management style will determine how effective the IT
department is.
Measurement and reporting: it is important to constantly
measure and report the progress and the effectiveness of the
organization’s IT department. After a certain period of time, the
IT needs of the organization could have changed or the
implemented systems may not be as effective as they were
expected to be (Thi & Swierczek, 2010). Therefore, monitoring
the IT projects is critical to maintaining long-term success.
Company culture: company culture refers to the types of values
and behavioral customs that are promoted within an
organization. The manner in which the employees act or operate
their day-to-day work is highly dependent on the culture of the
organization (Trkman, 2010). The IT department is one of the
many organizational areas that are highly affected by culture.
Therefore, it is important to analyze the culture of the
organization to ensure that it is conducive for the development
of IT systems that promote business efficiency.
Success Factor Contribution
Open communication lines: open communication lines have a
direct impact on the success of IT projects or IT management.
This is because they open up a medium within which the
employees can communicate the challenges they are going
through and the areas of the IT department that might need
improvement. The feedback given by the employees allows the

management to make changes to improve the system; hence,
enabling the success of the entire IT department or specific
projects.
Business requirements analysis: requirements analysis
contributes to the success of the IT department and projects by
ensuring that all IT developments are meant to meet a particular
need that develops the business. It is more likely for the
employees to be more dedicated to the implementation of IT
projects if they are helping to meet a need that they already had.
This also ensures that the organization does not spend money on
unnecessary projects in place of the ones that are really needed.
Employee training and education: Employee training and
education helps to ensure the successful implementation and
assimilation of the IT projects into the business strategy. The
new IT systems can only be effective if the employees
understand how to use them. Therefore, training must be done to
show the employees how they can incorporate the business’s it
systems into the daily business operations.
Organizational protocols and governance structure: the success
of the IT department is highly affected by the decision –making
model that is implemented in the organization. Implementing
the right protocols and governance structures helps to ensure the
success of the IT department and projects. This works by
ensuring the implementation of the right decision-making model
(Thi & Swierczek, 2010). For instance, the kind of decision-
making structure used in an organization can help to determine
the priorities to be made in the IT department to ensure that it is
developed and is contributing to the organization’s success.
Measurement and reporting: measurement and reporting
contributes to the success of IT because it enables change and
improvement when needed. Monitoring the system helps the
organization to easily identify whenever there are changes or
improvements that need to be made for the entire IT department
to move towards success (Thi & Swierczek, 2010). These
constant improvements to the system make an impact with time
and eventually the system can be as good as the organization

needs it to be.
Company culture the culture implemented in an organization
contributes to the success of the IT department by determining
the kinds of behaviors that are exhibited by the organization’s
members. For instance, the employees’ response to changes can
be determined by the kind of culture that is promoted. In
general, it is the employees’ actions that determine whether the
IT department will be successful or not.
Human Elements in IT Strategy
Many organizations around the world are now using the IT
strategy as a way of developing very comprehensive plans that
help them in the outlining of how their technology needs should
be met. Technology has been employed by many companies
with the main purpose of meeting their business goals (Ahmadi,
Salamzadeh, Daraei, & Akbari, 2012). The IT strategy can also
be described as a technology strategic plan. In simple terms, it
is referred as a written that usually contains the detailed
multiple factors that affect a particular organization in terms of
the use of technology and also the amount of investment in IT
strategy.
The relationship of people to IT Strategy
People in organizations often have some very huge impact in the
success or failure of an IT strategy. Some of the things about
people that often affect an organizations IT strategy encompass
the following elements;
Adaptability and Flexibility
Employees that usually remain flexible are usually more likely
to create an environment that will remain open to
communication and production. Such employees are also more
likely to even embrace any changes such as the introduction of a
new IT strategy. Adaptability and flexibility helps in the
clarification of the IT strategy implementation and also helps in
providing of a new model that ushers in organizational cultural
diversity (Benitez-Amado & Walczuch, 2012). As we all know,
culture in organizations usually helps in serving many purposes
such as; helping in the creation of common rules and norms in

the organizations and also in the unification of the
organizational members.
Characteristics of stability
When people in the organization have a culture that is stable,
then it is always very easy to support a systematic IT strategy
implementation. A stable culture among people in the
organizations helps in fostering of cooperation, partnerships,
teamwork, and unity among the organizational employees
(Ahmadi, Salamzadeh, Daraei, & Akbari, 2012). When there is a
strong corporate culture among the people in the organization,
then people will motivated to commit to creating a strong IT
strategy. People will now be more focused on the
implementation of a strong strategy instead of resisting it. They
will work together to ensure that the IT strategy succeeds.
Goal Unification
When employees in an organization have unified, flexible and
strong cultures, they are able to approach the IT strategy
implementation in a positive way through the alignment of the
organizational IT goals. The IT strategy goals will clearly come
into alignment when culture of the organization works on
focusing on fulfilling the organizations primary mission and
also on increasing productivity (Ahmadi, Salamzadeh, Daraei, &
Akbari, 2012). The mission of a unified people in organization
may for example be to ensure that the IT strategy being
implemented works efficiently as it is suppose to do. By
focusing on the organization’s mission on the IT strategy, a
domino effect will be created in the organization with the main
objective of ensuring that all the work that is being performed
on the implementation of a strong, effective strategy is being
undertaken by all the employees.
This will therefore ensure that the organizational culture is
aligned with the IT implementation strategy at the most basic
level. However, it is important to note that this type of
unification will only work; employees must be able to align
with and at the same time ensure that such unification is
supported by processes, systems, procedures and policies found

in the organization. If this is done, then a good strategic
implementation will be achieved which will ensure that an
organization’s cultural integrity is continued.
Process Implementation
For a better process implementation, then people in
organizations must also ensure that they make strategy
implementation and cultural alignment. Some of the processes
that are usually utilized entail; the use of technology to help in
the attainment of IT Strategy results and goals in the
organizatio (Benitez-Amado & Walczuch, 2012)n. This will be
especially very important when organizations will be working to
meet the needs of their customers. In dealing with the
customers, organizations must ensure that they have a strong IT
strategy that will help them gain the trust of their customers.
According to research, most people in organizations around the
world usually neglect the culture process but put their focus on
solving hard problems and also attending to the organizational
needs. This is the gap that IT strategy always seeks to fill with
the main objective of maintaining and upholding the strategies
and culture of organizations.
Cultural Alignment
Organizations will only be able to operate efficiently in the
global market if they align their culture with their IT strategy
implementation. Alignment of culture with the organization’s IT
strategy will enable leaders in these organizations to work both
as a team and also individually especially when it comes to
developing strategic IT initiatives. Development of IT initiative
strategies may encompass; revamping the old IT strategies so as
to continue delivering the best results for organizational
services and products.
The relationship of processes to IT strategy
A process can be described as a series of steps or actions that
are usually taken with the main purpose of achieving a
particular end (Ahmadi, Salamzadeh, Daraei, & Akbari, 2012).
With this in mind, it is always important for organizations to
ask a question such as; what type of IT processes need to be

put in place to ensure the smooth running of the organization?
To answer this question, organizations should start by first of
all ensuring that they identify the major, key steps. Once all the
key steps have been identified, organizations can then focus on
more detailed levels by ensuring that they look at the IT process
interdependencies, variations, supporting processes and
exceptions (Benitez-Amado & Walczuch, 2012). The next thing
that organizations should do is then to start reviewing the
identified IT strategy processes with the concerned
stakeholders. Organizations should ensure that all stakeholders
are aware of what is expected from them. It is important for
organizations to listen to the views of the stakeholders
especially in addressing any possible issues and gaps.
The other important process that organizations must ask
themselves during the IT strategy processes is how these IT
strategy matter to the stakeholders. Organizations should think
of how best the IT strategy processes can be done (Ahmadi,
Salamzadeh, Daraei, & Akbari, 2012). In thinking about these
IT strategy processes, organizations should also consider the
kind of processes that are currently being used to implement the
IT strategy processes. These are great thoughts about the IT
strategy processes that organizations should start instilling in
their organizational managers. However, before organizations
can even start going down that road, they must first of all
ensure that they are actually using the correct IT strategy
processes.
It is important to note that not all IT strategic processes are
usually that important. However, some of the most IT strategic
processes that are usually considered very important include;
those that often underlie the business growth of an
organizations IT strategy; those that are usually executed most
of the time and finally those that usually determine the
satisfaction of clients and also the cost of maintaining the
organizations IT strategy. Organizational can always go ahead
with the identified specific processes after establishing the
importance of such processes in the formulation of the IT

strategy.
Technology and the IT Strategy
There has always existed a strong relationship between an
organizations IT strategy and technology. There has been a
growth of interest about this relationship especially from senior
managers from different organizations. Formulation of IT
strategy has been changing with the recent introduction of new
technology (Benitez-Amado & Walczuch, 2012). Many
applications have now been developed to help organizations in
formulating strong IT strategies. This means that organizations
need to hire people who are technology know how. Such people
will play a big role in driving the agenda of IT strategy in many
organizations around the world.
If managers don’t have up to date technology knowledge, then
it may be very difficult for them to develop strong
organizational IT strategy. Failure to develop strong IT
strategies may expose such organizations to great dangers such
as hacking from attackers. It is important for organizational
leaders to make formulation of a strong IT strategy a top most
priority. To achieve this, leaders must be the ones at the
forefront in getting to know about the current developments in
the world of technology. Employees should be trained on how to
use new advanced technological applications to develop strong
IT strategies that will stand the test of time.
It is however good news because more and more senior
managements have now started developing a strong interest in
the development of stronger IT strategies for their
organizations. This is actually a positive step towards the
realization of strong IT infrastructures. There is a strong
collaboration between the IT senior managers and the top
management in most organizations today. Many organizations
are now realizing the importance of having the right CIO in
place to help in the development of a strong IT strategy using
the latest technological applications. The CIO’s will play a
pivotal and critical role in propagating the mission and visions
of various organizations.

Human Elements in IT strategy document
Introduction
Information and technology (IT) are one of the critical elements
in the current business world. The evolution of technology has
given rise to globalization and now transaction of business
activities across the world is a reality. The supply chain
industry has boasted, goods and services are delivered on time
irrespective of distance. Every company has a mission, vision,
core values, goals and objectives to be achieved for a specific
duration. The above-mentioned aspects are the fundamental
pillars that separate a successful company from the rest;
however, projected goals, mission, vision, goals, objectives and
core values cannot be achieved minus human elements in the
current IT world. The human factors in the IT sector play a
crucial role in propelling the company to adopt and maintain
current use of technology equipment that provides efficient and
prompt services. A workable communication strategy links all
the key players in the IT department, stakeholders, and other
workers in the company to work as a team geared towards
achieving a primary goal.
Human elements
The Chief Technology Officer (COT) is in charge of the IT team
while the Chief Operating Officer (CEO) oversees the general
operations of the company. The human elements are the main
pushers of the agendas of the company, and without them, it is
impossible to achieve the set goals and objectives of the
organization. The CTO officer is generally a manager in charge
of technology and always comes up with the necessary policies
to tackle all the issues that a company faces. The technology-
oriented application is specifically designed to steer the
organization to achieve the mission, vision, objectives, core
values and goals that the company targets. The CTO officer
should have immense knowledge about the company’s
operations. This executive, managerial position demands an up

to date research, testing and overview of the IT systems to have
the most secure network, equipment, and services (Medcof,
2008).
The IT strategy may also comprise of Chief Information Officer
(CIT) in charge of data. Data is one of the most sensitive
elements in the current information and technology world.
Cybercrime is a challenge to all companies and government
organizations. Cybercrime perpetrators invest all the latest
technology in hacking vital information of companies to damage
data as well as steal money. The most targeted organizations are
government and financial. Cybersecurity Ventures projected
that the cost of cybercrime would hit 6 trillion US dollars by
2021 from 3 trillion US dollars lost in 2015 (Morgan, (n.d). CIT
officer should be well equipped with relevant knowledge and
experience to ensure company’s data is protected from
malicious users. The manager is responsible for providing his
team has the best equipment and protection tools to quickly
detect any malicious activities that may tend to expose data to
hackers (Medcof, 2008).
Chief project officer
Technology world is very dynamic, and the company should
always be proactive in adopting highly rated technology and
also security tools. The process is critical in not only protecting
company’s data but also ensuring operations are nit destabilized
that may lead to loss of property. The project manager should
be knowledgeable and has a deeper understanding of conducting
research questions and data collection. Research is critical in
aiding the company to know its significant weaknesses and
focus on critical areas to make a valuable profit in the business
industry. A company that focuses on research in the IT field has
the best policies that the company adopts to improve delivery of
services and create a positive image that propels a firm to have
an added advantage against their competitors. The project
manager is responsible for coming up with the best project in
the IT strategy and forward to the CTO for recommendation to
the CEO (Hendry, 2012).

Sales and Marketing
Department of sales and marketing has a general CEO who is in
charge of the team. The sales and marketing manager primary
intention is to ensure good and services produced by the
company are well advertised to potential customers. The
marketing team usually use electronic media, i.e., TV, Radio,
print media newspaper, magazine, and online media such as
websites and social media to market products. Sales and
marketing manager is also in charge of ensuring the company
not only uses the latest technology in advertising but the best
technology to increase sales and pave the way for accountability
and transparency. The main reasons why a business operates is
to make a positive impact on the clients and for successful
organization is to sale more leading to maximum profit (Hendry,
2012).
Human resource
The human resource leader is in charge of recruiting and
assigning tasks to the entire team by the company’s goals and
objectives to achieve the vision and mission of the firm.
Human resource elements are in charge of identifying vacancies
in the business, advertise the post, conduct interviews and
choose the most suitable candidate who will propel the company
towards achieving the specified duties and objectives to
accomplish the mission and vision of the organization. The CEO
in this field is tasked to train new workers on the critical goals
of the company, their specific tasks and also another monitor
their performance to ensure the company achieves the primary
target. In the IT strategy, the HR team is in charge of human
elements are competent, and also all the necessary equipment
are allocated to the entire team to offer the best services
identified by customers through timely and efficient services
(Hendry, 2012).
The above mentioned stakeholders must focus on the following
concepts in coming up with a workable IT strategic document;
Vision
Business organizations have a vision statement that guides and

inspires employee of the team to work hard and follow the
objectives of the company to achieve the primary goal within a
specified time. A vision comprises of the general direction that
the company plans by elaborating on what and why the
employees and stakeholders of a company should focus on to
achieve a specified goal and IT strategy document is not an
exception (Ma'arif, 2008). For instance, in a society that
supplies beverage and snacks products across the world, the IT
strategy mission can be to provide IT the best performing IT
operation identified for tactical thinking, in collaboration with
business stakeholders and advanced IT solutions that supports
the company’s mission. The company’s IT department will
focus on critical services that will appeal to our customers,
vendors, employees, and investors to ensure the company stands
out as the best beverages and snacks distributors across the
world. All the products and services should be well known to
the world.
Mission
Vision always focuses on what a company targets to achieve in
future while the mission, on the other hand, describes the main
responsibilities of the company that all key players such as
employees, investors, and employers must focus on today. The
mission always elaborates what the company targets to do and
the targeted clients and how. The mission is the primary
foundation for achieving the vision by focusing on it (Ma'arif,
2008). For instance in our case study; the firm’s IT technology
department should focus on introducing innovative equipment
that will boost the production, marketing, and distribution of
beverages and snacks products. An example of a mission:
Provide, innovative, cost-effective and secure IT solution and
consumer service to our company’s stakeholders. The primary
clients of the beverages and snacks companies are the general
public. The firm focuses on soft drinks in addition to snacks;
therefore the information about the products should be promptly
communicated through advanced technology-oriented channels,
produced, marketing and also distribution to ensure the firm

achieves the mission and eventually will lead to long-term
achievement.
Core values
The core values of an IT company should align with the beliefs
in addition to the behaviors of the organization aimed at
achieving the mission and vision. The core values of the
company usually describe the key areas that a company focuses
on to offer the best services to the customers. The mission
focuses on what employees, employers, and investors focus on a
daily routine aimed at achieving a long-term goal branded as
vision (Ma'arif, 2008). Therefore, core objectives can comprise
of crucial elements such as leadership, integrity, accountability,
and passion. The IT strategy document should align with the
company’s core values. For instance;
i. Leadership: To shape a healthy future.
ii. Integrity: Be real.
iii. Collaboration: Influence collective advances.
iv. Accountability: Personal responsibility.
v. Diversity: Our products.
vi. Passion: Committed to offering the best services.
vii. Quality: Best services from production, marketing, and
distribution.
SWOT analysis
Strength, Weaknesses, Opportunities, and Threats (SWOT)
analysis in an IT strategy company is instrumental towards
achieving a targeted goal and always gives the significant areas
that workers, employer, and investors should focus. The
company needs to know its weaknesses/strength researched
through the feedback it gets from customers on their products
and services (Barone, Yu, Won, Jiang & Mylopoulos, 2010). For
example in the beverages industry, the strength of the company
may be it provides unique products, well-established brand,
good marketing, and PR strategy, while the weaknesses may be
sugary products, low supply of products, etc. The opportunities
may include; launching more retail stores, tapping on other
snacks and health products. Lastly, the threats are usually

things that pose challenges to the company for example;
competitors and the surrounding environment.
Goal
Long-term goals are usually strategically designed on how a
company plans to achieve its vision. The vision of the society is
the primary objective why the organization was established.
Goals of most of the companies are are achieved through the
guiding policies, technology and human elements (Ma'arif,
2008). The IT goals of the organization may be;
i) Propel the company to success through IT to improve the
effectiveness and efficiency of the firm’s activities.
ii) To provide the high-rated and latest IT products that align
with the company’s mission. Vision to deliver secured services.
Objectives
Objectives are usually the drivers of long-term goals, for
instance, a company may have a year objective to achieve
specified goals. The objectives should be specific, achievable,
measurable, timely and realistic (Ma'arif, 2008). For example;
i. Improve IT security threats management framework.
ii. Achieve at least 75 percent of company’s goals.
iii. Boost the company’s capacity of frequently monitoring IT
environment.
iv. Introduce Cyber Security Assessment and Management
(CSAM) tools.
v. Provide IT security and error through yearly assessment.
vi. Advance access and configuration management systems to
protect IT resources and data.
Action Plan
The objectives of the IT strategy should have a detailed plan
elaborating on how to achieve. The policy of each objective lies
squarely on the simplicity or complexity. The strategic plan
usually starts from vision and narrows down to short-term
making the project more specific. Each goal should have an idea
that that has detailed information on how to achieve a specified
action. The number of details depends on the complexity of the

objective and time (Ma'arif, 2008).
Communication strategy (Kerzner, H., & Kerzner, H. R.
2017).
Communication Strategy – IT Strategy
Stakeholders Audience
Objective
Message/ Why
Channel
Responsibility
Frequency /Date of completion
Project team
Main content (Submit draft information for coordination with
the rest of team members.)
Electronic/Print/Online media.
Team leader
Monthly
HR team
IT Strategy design content.
(Submit draft of IT strategy content for input.)
Electronic/Print/Online media.
Team leader
Monthly
Managers
Submission of weekly reports
(To update team CEOs on the progress after receiving content
from team leaders.)
Written
All members
Weekly.
Executive directors
Evaluation of IT strategy draft content from managers.
Written
Manager
Weekly

Project team
Submission of IT strategy content for approval and planning.
(Presentation of: deliverables for approval and also planning.)
Real deliverables
Per project
Team leader.
Sponsors
Summary of strategic planning. (Educate sponsors and also
elaborate on deliverables.
Presentation
Before 8-10-2018
All members.
Conclusion
Human elements in IT strategic plays crucial role in any
business organization. The strategic IT plan of the company is
designed to facilitate all the goals, mission, vision, core values
and objectives of the company. Human resource elements relay
on information and decisions from key players in the IT
department. The executive team leaders of the company in
charge of IT department is the key decision maker in
formulating policies that will govern the organization to provide
a secure, cost effective and efficient platform to offer the best
services to their esteemed customers. The sponsors also play a
crucial role for evaluations and funding the projects.
Communication strategy in the IT strategic is critical to ensure
all key concepts are followed in the implementation process.
The communication strategy answers the basic news elements of
who said what, to who, how and why. In summary,
communication strategy elaborates on the message from who i.e
team leader, manager, CEO etc., then the channel to be used and
the specified duration that the task will be completed. Planning
is one o the key steps towards achieving a targeted project and
communication is the channel that all members of a particular
team must stick to it to follow the right steps, involve all the

players and work within the specified duration.
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Thi, C. H., & Swierczek, F. W. (2010). Critical success factors
in project management: implication from Vietnam. Asia Pacific
Business Review, 16(4), 567-589.
Benitez-Amado, J., & Walczuch, R. M. (2012). Information
technology, the organizational capability of proactive corporate
environmental strategy and firm performance: a resource-based
analysis. European Journal of Information Systems, 21(6), 664-
679.
Ahmadi, S. A. A., Salamzadeh, Y., Daraei, M., & Akbari, J.

(2012). Relationship between organizational culture and
strategy implementation: typologies and dimensions. Global
Business and Management Research, 4(3/4), 286.
Medcof, J. W. (2008). The organizational influence of the chief
technology officer. R&d Management.
Hendry, C. (2012). Human resource management. Routledge.
Morgan, S. (n.d). 2017 Cybercrime report. Harjavek Group.
Retrieved from https://cybersecurityventures.com/2015-wp/wp-
content/uploads/2017/10/2017-Cybercrime-Report.pdf
Ma'arif, N. N. (2008). The power of marketing: Practitioner
perspectives in Asia. Jakarta: Penerbit Salemba Empat.
Barone, D., Yu, E., Won, J., Jiang, L., & Mylopoulos, J. (2010,
November). Enterprise modeling for business intelligence.
In IFIP Working Conference on The Practice of Enterprise
Modeling (pp. 31-45). Springer, Berlin, Heidelberg.
Kerzner, H., & Kerzner, H. R. (2017). Project management: a
systems approach to planning, scheduling, and controlling. John
Wiley & Sons.
Test Case 1
Test Suite ID
TS002
Test Case ID
TC002
Test Case Summary
To verify that a shipment can be shipped and printed to label
Related Requirement
RS002
Prerequisites
1. User Name
2. Password

3. First Name
4. Last Name
5. Address
6. City
7. State
8. zip
9.
Test Procedure
1. Enter User Name
2. Enter Password
3. Enter First Name
4. Enter Last Name
5. Enter Address
6. Enter City
7. Enter State
8. Enter zip
9. Click on 4
10. Customer Info should show on screen ready for label
Test Data
1. User Name: Terelle
2. Password: 12345
3. First Name: Terelle
4. Last Name: Allen
5. Address: 12345 Main Road
6. City: Saginaw
7. State: MI
8. Zip: 30984
Expected Result
Customer Info should show on screen ready for label
Actual Result
Info appeared on screen ready to be transfer to label
Status
Success
Remarks

Created By
Terelle Allen
Date of Creation
1/14/2018
Executed By
Terelle Allen
Date of Execution
01/30/2018
Test Environment
· NetBeansTest Case 2
Test Suite ID
TS003
Test Case ID
TC003
Test Case Summary
To verify that shipping information is logged in Database
Related Requirement
RS003
Prerequisites
1. Data
Test Procedure
1. Enter Customer Id
2. Enter First Name
3. Enter Last Name
4. Enter Address
5. Enter City
6. Enter State
7. Enter zip
8. Enter Carrier
9. Enter shipper
10. Go to SQL and check the database for record
Test Data
1. Enter: 12345
2. Enter: Terelle
3. Enter: Allen

4. Enter: 12345 Main Road
5. Enter: Saginaw
6. Enter: MI
7. Enter: 30984
8. Enter: UPS
9. Enter: Xbox
Expected Result
The record with the information provided should be in the
Database
Actual Result
Record Received
Status
Unsuccessful
Remarks
Database not created.
Created By
Terelle Allen
Date of Creation
1/14/2018
Executed By
Terelle Allen
Date of Execution
1/30/2018
Test Environment
· NetBeans
· SQL Server
Test Case 3
Test Suite ID
TS004
Test Case ID
TC004
Test Case Summary
To verify that all of the data can be entered in the GUI’s
Related Requirement
RS004
Prerequisites

Data
Test Procedure
1. Enter User Name
2. Enter Password
3. Enter First Name
4. Enter Last Name
5. Enter Address
6. Enter City
7. Enter State
8. Enter zip
9. Enter Order ID
10. Enter Customer ID
11. Enter Order Total
12. Enter Order Status
13. Enter Payment Status
14. Enter Item Ordered
15. Pick Shipper
16. Pick Carrier
Test Data
1. Terelle
2. 12345
3. Terelle
4. Allen
5. 12345 Main Road
6. Saginaw
7. MI
8. 30984
9. 1
10. 78
11. 399
12. 399
13. 399
14. Xbox
15. UPS

16. Microsoft
Expected Result
The Data Should be entered with no problems
Actual Result
Data was entered and received
Status
Success
Remarks
Created By
Terelle Allen
Date of Creation
1/14/2018
Executed By
Terelle Allen
Date of Execution
1/30/2018
Test Environment
· NetBeans
Test Case 4
Test Suite ID
TS005
Test Case ID
TC005
Test Case Summary
To verify the Order Details and Current Order
Related Requirement
RS005
Prerequisites
Data
Test Procedure
1. Enter User Name
2. Enter Password
3. Press 1: Enter Order ID
4. Press 2: Enter Customer ID

5. Press 3: Enter Order Total
6. Press 4: Enter Order Status
7. Press 5: Enter Payments Status
8. Press 6: Enter Item Ordered
9. Press 7: Enter Shipper
10. Press 8: Enter Carrier
11. Then Press 9 to exit
Test Data
1. Terelle
2. 12345
3. 12
4. 14
5. 23.00
6. 23.00
7. 23.00
8. Phone Case
9. UBreakIFix
10. UPS
Expected Result
The GUI with the information provided should be populated
Actual Result
Information Received
Status
Success
Remarks
Created By
Terelle Allen
Date of Creation
1/14/2018
Executed By
Terelle Allen
Date of Execution
1/30/2018

Test Environment
· NetBeans
Test Case 5
Test Suite ID
TS001
Test Case ID
TC006
Test Case Summary
To verify that user has access
Related Requirement
RS006
Prerequisites
1. User Name
2. Password
Test Procedure
1. Enter Username
2. Enter Password
Test Data
First Test
2. Password: 12345
Second Test
1. User Name: Phil
2. Password: 98765
Third Test
1. User Name: Destiny
2. Password: 24680
Expected Result
1. The system should give the user access to the application if
all of the credentials checks out
Actual Result
1. Access Granted
Status
Success
Remarks

Created By
Terelle Allen
Date of Creation
1/14/2018
Executed By
Terelle Allen
Date of Execution
02/1/2018
Test Environment
· NetBeans
Test Case 6
Test Case ID
TC007
Test Case Summary
To verify that access is denied
Related Requirement
RS007
Prerequisites
3. User Name
4. Password
Test Procedure
3. Enter Username
4. Enter Password
Test Data
First Test
2. Password: 12347
Second Test
3. User Name: Phil
4. Password: 98769
Third Test
4. Password: 24682
Expected Result
2. The system should not give the user access to the application.

Actual Result
2. Access Denied
Status
Success
Remarks
Created By
Terelle Allen
Date of Creation
1/14/2018
Executed By
Terelle Allen
Date of Execution
02/1/2018
Test Environment
· NetBeans
SWE482-1801A-01: Software Engineering Capstone II
With Noura Abbas
Group Project 4: Progress Summary
By Phillip Hart, Terelle Allen and Destiny Barrera
2/1/2018
This week has produced the most work product so far. For
starters we shall cover coding. Username and password input
dialogs with verification were added. Additional menus were
added to allow a user to advance to subsequent orders and print
labels for the current order. A dialog message confirms the
information and a system print line command outputs the
information in the same format. An option to proceed to the
next order was also added to the first screen of the order entry
menu. The order entry menu has been reorganized to make more
logical sense, item quantity and price were added and the
shipper and carrier selections were moved from the customer
menu to the order menu in accordance with the design plans.

The option to enter total price for the order was removed and
that field on the order details is calculated from the item price
and item quantity entries. Phillip Hart was responsible of all
additional coding in this unit and this summary.
Test cases were written and the documentation is included
in this work package. All the test cases were performed on the
software and the results were recorded in the test case
document. All testing related activities including creating
executing and documenting the test cases was performed by
Terelle Allen. In addition, Terelle was responsible updating the
project schedule which is also included in this work document.
Destiny Barrera was responsible for all user documentation
required for this unit.
Below are the screenshots of execution of the current revision.
Builds, tests, and runs the project ShippingApp.

Must set src.dir
Must set test.src.dir
Must set build.dir
Must set dist.dir
Must set build.classes.dir

Must set dist.javadoc.dir
Must set build.test.classes.dir
Must set build.test.results.dir
Must set build.classes.excludes
Must set dist.jar

Must set JVM to use for profiling in profiler.info.jvm
Must set profiler agent JVM arguments in
profiler.info.jvmargs.agent

Must select some files in the IDE or set javac.includes

To run this application from the command line without
Ant, try:
java -jar "${dist.jar.resolved}"

Must select one file in the IDE or set run.class
Must select one file in the IDE or set debug.class

Must set fix.includes
This target only works when run from inside the NetBeans
IDE.
Must select one file in the IDE or set profile.class
IDE.

IDE.
IDE.

Must select some files in the IDE or set test.includes
Must select one file in the IDE or set applet.url

Some tests failed; see details above.
Must select some files in the IDE or set test.class
Must select some method in the IDE or set test.method

Must select one file in the IDE or set test.class

package shippingapp;
publicsynchronizedclass ShippingApp {
public void ShippingApp();
publicstatic void main(String[]);
}
publicsynchronizedclass ShipmentStatus extends Order {
String shipStatus;
int shippingStatus;
public void ShipmentStatus();
public String getShipStatus();
public void setShippingStatus(int);
public void setShipStatus(String);
}
publicsynchronizedclass Payment extends Order {
String payStatus;

int paymentStatus;
public void Payment();
public void setPaymentStatus(int);
public void setPayStatus(int);
public String getPayStatus();
}
publicsynchronizedclass Order extends ShippingApp {
int orderID;
double orderTotal;
String orderStatus;
String paymentStatus;
String item;
double itemPrice;
int itemQuantity;
int customerID;
String orderCarrier;
String orderShipper;
String PS;
String[] carrier;
String[] shipper;
public void Order();
public void setOrderID(int);
public void setItemQuantity(int);
public void setItemPrice(double);
public void setOrderTotal(double, int);
public void setItem(String);
public void setShipper(String);
public void setCustomerID(int);
public void setOrderStatus(String);
public void setPaymentStaus(String);
public void setCarrier(String);
public double getOrderID();
public double getOrderTotal();
public String getItem();

public String getShipper();
public int getCustomerID();
public String getPaymentStatus();
public String getOrderStatus();
public void getOrderInfo();
}
publicsynchronizedclass Customer extends ShippingApp {
public String _fName;
public String _lName;
public String _pAddress;
public String _city;
public String _state;
public String _zip;
javax.swing.JFrame frame;
public void Customer();
public void setfName(String);
public void setlName(String);
public void setpAddress(String);
public void setcity(String);
public void setstate(String);
public void setzip(String);
public String getfName();
public String getlName();
public String getpAddress();
public String getcity();
public String getstate();
public String getzip();
public void customerInfo();
}
ShippingApp/build.xml

Builds, tests, and runs the project ShippingApp.
ShippingApp/build/classes/.netbeans_automatic_build
ShippingApp/build/classes/.netbeans_update_resources
ShippingApp/build/classes/shippingapp/Customer.classpackage
shippingapp;
publicsynchronizedclass Customer extends ShippingApp {
public String _fName;
public String _lName;
public String _pAddress;
public String _city;
public String _state;
public String _zip;
javax.swing.JFrame frame;
public void Customer();
public void setfName(String);
public void setlName(String);
public void setpAddress(String);
public void setcity(String);
public void setstate(String);
public void setzip(String);
public String getfName();
public String getlName();
public String getpAddress();
public String getcity();
public String getstate();
public String getzip();
public void customerInfo();
}

ShippingApp/build/classes/shippingapp/Order.classpackage
shippingapp;
publicsynchronizedclass Order extends ShippingApp {
int orderID;
double orderTotal;
String orderStatus;
String item;
double itemPrice;
int itemQuantity;
int customerID;
String PS;
String[] carrier;
String[] shipper;
public void Order();
public void setOrderID(int);
public void setItemQuantity(int);
public void setItemPrice(double);
public void setOrderTotal(double, int);
public void setItem(String);
public void setShipper(String);
public void setCustomerID(int);
public void setOrderStatus(String);
public void setPaymentStaus(String);
public void setCarrier(String);
public double getOrderID();
public double getOrderTotal();
public String getItem();
public String getShipper();
public int getCustomerID();
public String getPaymentStatus();
public String getOrderStatus();
public void getOrderInfo();
}

ShippingApp/build/classes/shippingapp/Payment.classpackage
shippingapp;
publicsynchronizedclass Payment extends Order {
String payStatus;
int paymentStatus;
public void Payment();
public void setPaymentStatus(int);
public void setPayStatus(int);
public String getPayStatus();
}
ShippingApp/build/classes/shippingapp/ShipmentStatus.classpa
ckage shippingapp;
publicsynchronizedclass ShipmentStatus extends Order {
String shipStatus;
int shippingStatus;
public void ShipmentStatus();
public String getShipStatus();
public void setShippingStatus(int);
public void setShipStatus(String);
}
ShippingApp/build/classes/shippingapp/ShippingApp.classpacka
ge shippingapp;
publicsynchronizedclass ShippingApp {
public void ShippingApp();
publicstatic void main(String[]);
}
ShippingApp/manifest.mf
Manifest-Version: 1.0

X-COMMENT: Main-Class will be added automatically by build
ShippingApp/nbproject/build-impl.xml

Must set test.src.dir
Must set build.dir
Must set dist.dir
Must set build.classes.dir
Must set dist.javadoc.dir
Must set build.test.classes.dir
Must set build.test.results.dir
Must set build.classes.excludes
Must set dist.jar

Must set fix.includes
IDE.
Must select one file in the IDE or set profile.class
IDE.

Must select some files in the IDE or set javac.includes

Must select some files in the IDE or set test.class

ShippingApp/nbproject/genfiles.properties
build.xml.data.CRC32=079b4c4d
build.xml.script.CRC32=0ae1a6cd
[email protected]
# This file is used by a NetBeans-based IDE to track changes in
generated files such as build-impl.xml.
# Do not edit this file. You may delete it but then the IDE will
never regenerate such files for you.
nbproject/build-impl.xml.data.CRC32=079b4c4d

nbproject/build-impl.xml.script.CRC32=895fb401
nbproject/[email protected]
ShippingApp/nbproject/private/private.properties
compile.on.save=true
user.properties.file=C:UsersPhilAppDataRoamingNetBea
ns8.2build.properties
ShippingApp/nbproject/private/private.xml
file:/C:/Users/Phil/Documents/NetBeansProjects/ShippingApp/s
rc/shippingapp/Order.java
rc/shippingapp/Customer.java
rc/shippingapp/Payment.java
rc/shippingapp/ShipmentStatus.java
rc/shippingapp/ShippingApp.java

ShippingApp/nbproject/project.properties
annotation.processing.enabled=true
annotation.processing.enabled.in.editor=false
annotation.processing.processor.options=
annotation.processing.processors.list=
annotation.processing.run.all.processors=true
annotation.processing.source.output=${build.generated.sources.
dir}/ap-source-output
build.classes.dir=${build.dir}/classes
build.classes.excludes=**/*.java,**/*.form
# This directory is removed when the project is cleaned:
build.dir=build
build.generated.dir=${build.dir}/generated
build.generated.sources.dir=${build.dir}/generated-sources
# Only compile against the classpath explicitly listed here:
build.sysclasspath=ignore
build.test.classes.dir=${build.dir}/test/classes
build.test.results.dir=${build.dir}/test/results
# Uncomment to specify the preferred debugger connection

transport:
#debug.transport=dt_socket
debug.classpath=
${run.classpath}
debug.test.classpath=
${run.test.classpath}
# Files in build.classes.dir which should be excluded from
distribution jar
dist.archive.excludes=
# This directory is removed when the project is cleaned:
dist.dir=dist
dist.jar=${dist.dir}/ShippingApp.jar
dist.javadoc.dir=${dist.dir}/javadoc
excludes=
includes=**
jar.compress=false
javac.classpath=
# Space-separated list of extra javac options
javac.compilerargs=

javac.deprecation=false
javac.processorpath=
${javac.classpath}
javac.source=1.8
javac.target=1.8
javac.test.classpath=
${javac.classpath}:
${build.classes.dir}
javac.test.processorpath=
${javac.test.classpath}
javadoc.additionalparam=
javadoc.author=false
javadoc.encoding=${source.encoding}
javadoc.noindex=false
javadoc.nonavbar=false
javadoc.notree=false
javadoc.private=false
javadoc.splitindex=true

javadoc.use=true
javadoc.version=false
javadoc.windowtitle=
main.class=shippingapp.ShippingApp
manifest.file=manifest.mf
meta.inf.dir=${src.dir}/META-INF
mkdist.disabled=false
platform.active=default_platform
run.classpath=
${javac.classpath}:
${build.classes.dir}
# Space-separated list of JVM arguments used when running the
project.
# You may also define separate properties like run-sys-
prop.name=value instead of -Dname=value.
# To set system properties for unit tests define test-sys-
prop.name=value:
run.jvmargs=
run.test.classpath=

${javac.test.classpath}:
${build.test.classes.dir}
source.encoding=UTF-8
src.dir=src
test.src.dir=test
ShippingApp/nbproject/project.xml
org.netbeans.modules.java.j2seproject
ShippingApp
ShippingApp/src/shippingapp/Customer.javaShippingApp/src/sh
ippingapp/Customer.java/*
* To change this license header, choose License Headers in Pro
ject Properties.
* To change this template file, choose Tools | Templates
* and open the template in the editor.
*/

import java.util.Arrays;
import javax.swing.JFrame;
import javax.swing.JOptionPane;
import java.util.Scanner;
import javax.swing.JPanel;
/**
*
* @author Terelle Allen
*/
publicclassCustomerextendsShippingApp
{
publicString _fName;
publicString _lName;
publicString _pAddress;
publicString _city;
publicString _state;
publicString _zip;
JFrame frame =newJFrame();
//Setters
publicvoid setfName(String fName)
{
this._fName = fName;
}

publicvoid setlName(String lName)
{
this._lName = lName;
}
publicvoid setpAddress(String pAddress)
{
this._pAddress = pAddress;
}
publicvoid setcity(String city)
{
this._city = city;
}
publicvoid setstate(String state)
{
this._state = state;
}
publicvoid setzip(String zip)
{
this._zip = zip;
}
//Getters
publicString getfName()
{
return _fName;
}
publicString getlName()
{

return _lName;
}
publicString getpAddress()
{
return _pAddress;
}
publicString getcity()
{
return _city;
}
publicString getstate()
{
return _state;
}
publicString getzip()
{
return _zip;
}
publicvoid customerInfo()
{
String fName =JOptionPane.showInputDialog(frame,"Enter Firs
t Name","Shipping App",JOptionPane.INFORMATION_MESSA
GE);
setfName(fName);
System.out.printf("'%s'n", fName);
String lName =JOptionPane.showInputDialog(frame,"Pleas Ente
r Last Name","Shipping App",JOptionPane.INFORMATION_M
ESSAGE);

setlName(lName);
System.out.printf("'%s'n", lName);
String pAddress =JOptionPane.showInputDialog(frame,"Pleas E
nter Address","Shipping App",JOptionPane.INFORMATION_M
ESSAGE);
setpAddress(pAddress);
System.out.printf("'%s'n", pAddress);
String city =JOptionPane.showInputDialog(frame,"Pleas Enter
City","Shipping App",JOptionPane.INFORMATION_MESSAGE
);
setcity(city);
System.out.printf("'%s'n", city);
String state =JOptionPane.showInputDialog(frame,"Pleas Enter
State","Shipping App",JOptionPane.INFORMATION_MESSAG
E);
setstate(state);
System.out.printf("'%s'n", state);
String zip =JOptionPane.showInputDialog(frame,"Pleas Enter Z
ip Code","Shipping App",JOptionPane.INFORMATION_MESS
AGE);
setzip(zip);
System.out.printf("'%s'n", zip);
}
}

ShippingApp/src/shippingapp/Order.javaShippingApp/src/shippi
ngapp/Order.java/*
ject Properties.
*/
/**
*
* @author Phil
*/
import java.util.Arrays;
publicclassOrderextendsShippingApp{
/*

Creating a class to hold Order information including public v
ariables getters and setters
*/
/*
Declaring variables
*/
int orderID;
double orderTotal;
String orderStatus;
String item;
double itemPrice;
int itemQuantity;
int customerID;
String PS;
String[] carrier ={"UPS","FEDEX","DHL","AMAZON","SHIPP
ING DELUX"};
String[] shipper ={"Microsoft","UBreakIFix","Best Buy","AMA
ZON","Samsung","Sprint","Sony","Art Van"};
/*
Delcaring getters and setters
*/
publicvoid setOrderID(int x)
{
this.orderID = x;
}
publicvoid setItemQuantity(int x)
{
this.itemQuantity = x;
}

publicvoid setItemPrice(double x)
{
this.itemPrice = x;
}
publicvoid setOrderTotal(double itemPrice,int itemQuantity)
{
this.orderTotal =this.itemPrice*this.itemQuantity;
}
publicvoid setItem(String x)
{
this.item = x;
}
publicvoid setShipper(String x)
{
this.orderShipper = x;
}
publicvoid setCustomerID(int x)
{
this.customerID = x;
}
publicvoid setOrderStatus(String x)
{
this.orderStatus = x;
}
publicvoid setPaymentStaus(String x)
{
this.paymentStatus = x;
}
publicvoid setCarrier(String x)

{
this.orderCarrier = x;
}
publicdouble getOrderID()
{
returnthis.orderID;
}
publicdouble getOrderTotal()
{
returnthis.orderTotal;
}
publicString getItem()
{
returnthis.item;
}
publicString getShipper()
{
returnthis.orderShipper;
}
publicint getCustomerID()
{
returnthis.customerID;
}
publicString getPaymentStatus()
{
returnthis.paymentStatus;
}
publicString getOrderStatus()
{
returnthis.orderStatus;
}
/*

the following method creates a menu and dialog to assign va
lues to the current instance of the Order class
*/
publicvoid getOrderInfo()
{
int oc =1;
while(oc ==1)
{
String c =JOptionPane.showInputDialog("Which value would yo
u like to enter?"+"n1. Order ID"+"n2. Customer ID"+"n3. Ite
m Ordered"+"n4. Item Price"+"n5 Item Quantity"+"n6. Payme
nt Status"+"n7. Order Status"+"n8. Shipper"+"n9. Carrier"+"
n10. Exit");
int ac =Integer.parseInt(c);
switch(ac)/* account entry selector */
{
case1:
String as =JOptionPane.showInputDialog("Enter Order ID");
int asd =Integer.parseInt(as);
this.setOrderID(asd);
break;
case2:
String bs =JOptionPane.showInputDialog("Enter Value for Cust
omer ID");
int bsd =Integer.parseInt(bs);
this.setCustomerID(bsd);
break;
case3:
String ph =JOptionPane.showInputDialog("Enter Item Ordered")
;
this.setItem(ph);
break;

case4:
String ip =JOptionPane.showInputDialog("Enter Price of Item")
;
double ipd =Double.parseDouble(ip);
this.setItemPrice(ipd);
break;
case5:
String iq =JOptionPane.showInputDialog("Enter Quantity of Ite
m");
int iqd =Integer.parseInt(iq);
this.setItemQuantity(iqd);
break;
case6:
String ps =JOptionPane.showInputDialog("Enter Payment Status
");
this.setPaymentStaus(ps);
break;
case7:
String pp =JOptionPane.showInputDialog("Enter Order Status");
this.setOrderStatus(pp);
break;
case8:
JOptionPane.showInputDialog(null,"Select Carrier","Shipping
App",JOptionPane.INFORMATION_MESSAGE,null, carrier, ca
rrier[0]);
this.setCarrier(carrier[0]);
break;
case9:
JOptionPane.showInputDialog(null,"Select Carrier","Shipping

App",JOptionPane.INFORMATION_MESSAGE,null, shipper, s
hipper[0]);
this.setShipper(shipper[0]);
break;
case10:
setOrderTotal(itemPrice, itemQuantity);
oc =2;
break;
}
}
}
}
ShippingApp/src/shippingapp/Payment.javaShippingApp/src/shi
ppingapp/Payment.java/*
ject Properties.
*/
import shippingapp.ShippingApp;
/**
*
* @author Phil
*/
publicclassPaymentextendsOrder{
String payStatus;
int paymentStatus;

publicvoid setPaymentStatus(int x)
{
this.paymentStatus = x;
}
publicvoid setPayStatus(int paymentStatus)
{
if(this.paymentStatus ==1)
{
this.payStatus ="Accepted";
}
{
this.payStatus ="Pending";
}
{
this.payStatus ="Declined";
}
}
publicString getPayStatus()
{
returnthis.payStatus;
}
}
ShippingApp/src/shippingapp/ShipmentStatus.javaShippingApp/
src/shippingapp/ShipmentStatus.java/*
ject Properties.
*/
/**

*
* @author Phil
*/
publicclassShipmentStatusextendsOrder{
String shipStatus;
int shippingStatus;
publicString getShipStatus()
{
returnthis.shipStatus;
}
publicvoid setShippingStatus(int x)
{
this.shippingStatus = x;
}
publicvoid setShipStatus(String x)
{
if(shippingStatus ==1)
{
x ="Pending";
}
{
x ="Processing";
}
{
x ="Packaging";
}
{
x ="Shipped";
}

{
x ="Delivered";
}
}
}
ShippingApp/src/shippingapp/ShippingApp.javaShippingApp/sr
c/shippingapp/ShippingApp.java
import java.awt.Color;
import java.awt.Graphics;
import java.awt.geom.GeneralPath;
import java.util.Scanner;
import javax.swing.JPanel;
publicclassShippingApp{
/**
* @param args the command line arguments
*/
publicstaticvoid main(String[] args)
{
Order[]OrderRecord=newOrder[3];/* creating Order array*/
/* Creating instances of each sub-
class and setting intial values */
OrderOrder1=newOrder();
/* assigning array index*/

OrderRecord[0]=Order1;
Customer[]CustomerRecord=newCustomer[3];
Customer customer1 =newCustomer();
int un =0;
int pw =0;
while(un ==0)
{
String username =JOptionPane.showInputDialog("Enter User Na
me");
if("Terelle".equals(username))
{
un =1;
break;
}
if("Phil".equals(username))
{
un =1;
break;
}
if("Destiny".equals(username))
{
un =1;
break;

}
else
{
JOptionPane.showMessageDialog(null,"Invalid Username");
un =0;
}
}
while(pw ==0)
{
String password =JOptionPane.showInputDialog("Enter Passwor
d");
if("12345".equals(password))
{
pw =1;
break;
}
{
pw =1;
break;
}
{
pw =1;
break;
}
else
{
JOptionPane.showMessageDialog(null,"Invalid Password");
pw =0;
}
}

int menu =0;
while(menu ==0)
{
String y =JOptionPane.showInputDialog("Which would you like
to do?"+"nPress 1 to enter Order information"+"nPress 2 to en
ter Customer Information"+"nPress 3 to View Current Order"+"
nPress 4 to Print Current Shipping Label"+"nPress 5 to Procee
d to next Order"+"nPress 6 to Exit");
int choice =Integer.parseInt(y);
while(choice ==1)/* entry counter */
{
String oe =JOptionPane.showInputDialog("Which would you lik
e to do?"+"n Press 1 to Enter information for current order"+"
nPress 2 to Enter information for the next order");
int oec =Integer.parseInt(oe);
if(oec ==1)
{
Order1.getOrderInfo();
choice =3;
}
if(oec ==2)
{
Order2.getOrderInfo();
choice =32;
}
}
while(choice ==2)/* entry counter */
{
customer1.customerInfo();
choice =9;
}

while(choice ==3)
{
JOptionPane.showMessageDialog(null,"Order Details"+"n Orde
r ID: "+Order1.orderID +"n Customer ID: "+Order1.customerI
D +"n Item Order: "+Order1.item +"nTotal Cost: $"+Order1.or
derTotal +"nOrder Status: "+Order1.orderStatus +"nPayment S
tatus: "+Order1.paymentStatus +"nCarrier: "+Order1.orderCarri
er +"nShipper: "+Order1.orderShipper);
choice =9;
}
while(choice ==32)
{
JOptionPane.showMessageDialog(null,"Order Details"+"n Orde
r ID: "+Order2.orderID +"n Customer ID: "+Order2.customerI
D +"n Item Order: "+Order2.item +"nTotal Cost: $"+Order2.or
derTotal +"nOrder Status: "+Order2.orderStatus +"nPayment S
tatus: "+Order2.paymentStatus +"nCarrier: "+Order2.orderCarri
er +"nShipper: "+Order2.orderShipper);
choice =9;
}
while(choice ==4)
{
JOptionPane.showMessageDialog(null,"Shipping Label"+"n"+
customer1._fName +" "+ customer1._lName +"n"+ customer1._
pAddress +"n"+ customer1._city +", "+ customer1._state +" "+
customer1._zip);
System.out.printf("'%s'n", customer1._fName +" "+ customer1.
_lName+"n"+ customer1._pAddress +"n"+ customer1._city +",
"+ customer1._state +" "+ customer1._zip);
choice =9;
}
while(choice ==5)
{

}
while(choice ==6)
{
menu =1;
}
while(choice ==9)
{
menu =0;
break;
}
}
}
}
Test Case 1.docxTest Case 1
Test Suite ID
TS002
Test Case ID

TC002
Test Case Summary
To verify that a shipment can be shipped and printed to label
Related Requirement
RS002
Prerequisites
1. User Name
2. Password
3. First Name
4. Last Name
5. Address
6. City
7. State
8. zip
9.
Test Procedure
1. Enter User Name
2. Enter Password
3. Enter First Name
4. Enter Last Name
5. Enter Address
6. Enter City
7. Enter State
8. Enter zip
9. Click on 4
10. Customer Info should show on screen ready for label
Test Data
2. Password: 12345
3. First Name: Terelle
4. Last Name: Allen
5. Address: 12345 Main Road
6. City: Saginaw
7. State: MI
8. Zip: 30984

Expected Result
Customer Info should show on screen ready for label
Actual Result
Info appeared on screen ready to be transfer to label
Status
Success
Remarks
Created By
Terelle Allen
Date of Creation
1/14/2018
Executed By
Terelle Allen
Date of Execution
01/30/2018
Test Environment
· NetBeansTest Case 2
Test Suite ID
TS003
Test Case ID
TC003
Test Case Summary
To verify that shipping information is logged in Database
Related Requirement
RS003
Prerequisites
1. Data
Test Procedure
1. Enter Customer Id
2. Enter First Name
3. Enter Last Name
4. Enter Address
5. Enter City
6. Enter State
7. Enter zip

8. Enter Carrier
9. Enter shipper
10. Go to SQL and check the database for record
Test Data
1. Enter: 12345
2. Enter: Terelle
3. Enter: Allen
4. Enter: 12345 Main Road
5. Enter: Saginaw
6. Enter: MI
7. Enter: 30984
8. Enter: UPS
9. Enter: Xbox
Expected Result
The record with the information provided should be in the
Database
Actual Result
Record Received
Status
Unsuccessful
Remarks
Database not created.
Created By
Terelle Allen
Date of Creation
1/14/2018
Executed By
Terelle Allen
Date of Execution
1/30/2018
Test Environment
· NetBeans
· SQL Server

Test Case 3
Test Suite ID
TS004
Test Case ID
TC004
Test Case Summary
To verify that all of the data can be entered in the GUI’s
Related Requirement
RS004
Prerequisites
Data
Test Procedure
1. Enter User Name
2. Enter Password
3. Enter First Name
4. Enter Last Name
5. Enter Address
6. Enter City
7. Enter State
8. Enter zip
9. Enter Order ID
10. Enter Customer ID
11. Enter Order Total
12. Enter Order Status
13. Enter Payment Status
14. Enter Item Ordered
15. Pick Shipper
16. Pick Carrier
Test Data
1. Terelle
2. 12345
3. Terelle
4. Allen
5. 12345 Main Road

6. Saginaw
7. MI
8. 30984
9. 1
10. 78
11. 399
12. 399
13. 399
14. Xbox
15. UPS
16. Microsoft
Expected Result
The Data Should be entered with no problems
Actual Result
Data was entered and received
Status
Success
Remarks
Created By
Terelle Allen
Date of Creation
1/14/2018
Executed By
Terelle Allen
Date of Execution
1/30/2018
Test Environment
· NetBeans
Test Case 4
Test Suite ID
TS005
Test Case ID

TC005
Test Case Summary
To verify the Order Details and Current Order
Related Requirement
RS005
Prerequisites
Data
Test Procedure
1. Enter User Name
2. Enter Password
3. Press 1: Enter Order ID
4. Press 2: Enter Customer ID
5. Press 3: Enter Order Total
6. Press 4: Enter Order Status
7. Press 5: Enter Payments Status
8. Press 6: Enter Item Ordered
9. Press 7: Enter Shipper
10. Press 8: Enter Carrier
11. Then Press 9 to exit
Test Data
1. Terelle
2. 12345
3. 12
4. 14
5. 23.00
6. 23.00
7. 23.00
8. Phone Case
9. UBreakIFix
10. UPS
Expected Result
The GUI with the information provided should be populated
Actual Result
Information Received

Status
Success
Remarks
Created By
Terelle Allen
Date of Creation
1/14/2018
Executed By
Terelle Allen
Date of Execution
1/30/2018
Test Environment
· NetBeans
Test Case 5
Test Suite ID
TS001
Test Case ID
TC006
Test Case Summary
To verify that user has access
Related Requirement
RS006
Prerequisites
1. User Name
2. Password
Test Procedure
1. Enter Username
2. Enter Password
Test Data
First Test
2. Password: 12345

Second Test
1. User Name: Phil
2. Password: 98765
Third Test
2. Password: 24680
Expected Result
1. The system should give the user access to the application if
all of the credentials checks out
Actual Result
1. Access Granted
Status
Success
Remarks
Created By
Terelle Allen
Date of Creation
1/14/2018
Executed By
Terelle Allen
Date of Execution
02/1/2018
Test Environment
· NetBeans
Test Case 6
Test Case ID
TC007
Test Case Summary
To verify that access is denied
Related Requirement
RS007
Prerequisites
3. User Name

4. Password
Test Procedure
3. Enter Username
4. Enter Password
Test Data
First Test
2. Password: 12347
Second Test
3. User Name: Phil
4. Password: 98769
Third Test
4. Password: 24682
Expected Result
2. The system should not give the user access to the application.
Actual Result
2. Access Denied
Status
Success
Remarks
Created By
Terelle Allen
Date of Creation
1/14/2018
Executed By
Terelle Allen
Date of Execution
02/1/2018
Test Environment
· NetBeans
Project Plan5.mpp

SWE482_GP4_ProgressReportWithScreenshots.docx
SWE482-1801A-01: Software Engineering Capstone II
With Noura Abbas
Group Project 4: Progress Summary
By Phillip Hart, Terelle Allen and Destiny Barrera
2/1/2018
This week has produced the most work product so far. For
starters we shall cover coding. Username and password input
dialogs with verification were added. Additional menus were
added to allow a user to advance to subsequent orders and print
labels for the current order. A dialog message confirms the
information and a system print line command outputs the
information in the same format. An option to proceed to the
next order was also added to the first screen of the order entry
menu. The order entry menu has been reorganized to make more
logical sense, item quantity and price were added and the
shipper and carrier selections were moved from the customer
menu to the order menu in accordance with the design plans.
The option to enter total price for the order was removed and
that field on the order details is calculated from the item price
and item quantity entries. Phillip Hart was responsible of all
additional coding in this unit and this summary.
Test cases were written and the documentation is included
in this work package. All the test cases were performed on the
software and the results were recorded in the test case
document. All testing related activities including creating
executing and documenting the test cases was performed by
Terelle Allen. In addition, Terelle was responsible updating the
project schedule which is also included in this work document.
Destiny Barrera was responsible for all user documentation
required for this unit.
Below are the screenshots of execution of the current revision.

Running head HUMAN ELEMENTS IN IT STRATEGY DOCUMENT .docx

Running head HUMAN ELEMENTS IN IT STRATEGY DOCUMENT .docx

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