Comarch Billing Quality Assurance (BQA) is a modern tool dedicated to detecting revenue leakage in operators’ ”order-to-cash” processes. The solution identifies revenue leaks by monitoring and verifying all critical stages of rating and billing processes.
1. Seek & destroy every crack in your revenue pipe
Comarch Billing Quality Assurance
Functional overview
Benefits
Comarch Billing Quality Assurance (BQA) is a modern tool dedicated to detecting revenue
leakage in operators’ ”order-to-cash” processes. The solution identifies revenue leaks by Shorter testing processes of products,
monitoring and verifying all critical stages of rating and billing processes. tariff plans and bundles (from weeks to
days)
Reduction in revenue leakage
File- and field-level validation 6-fold increase in RA department’s
productivity
To work effectively, Comarch Billing Quality Assurance requires proper input data, Increased efficiency of discrepancies’
representing rating and billing configuration and usage records. If this data is too limited, recovery
certain errors may pass unnoticed. In order to obtain a representative sample, CDRs/EDRs Reduction of customer service costs
are filtered with specific testing assumptions, such as a subscriber control group, products Decrease of over-billing resulting in
or timestamp of call/event (at the turn of the year, month, day, billing period, peak time, at improved customer satisfaction and
the end of a subscription). reduced churn
During the file / field verification process, various correlation and deduplication errors can
be detected, e.g. missing CDRs, uncorrelated CDRs representing one call or duplicates
(originating in the network, mediation or IN itself). Furthermore, the system performs other
off-the-shelf processes such as feed validation, file name checking and data enrichment.
Rating / billing verification
Comarch BQA is based on components that support multi-service, multi-industry Key features
convergence, which allows to perform advanced rating and billing verification. Such
flexibility enables modelling all the elements of the product catalog from the legacy Convergent on 3 levels: account, invoice,
system. Thanks to an intuitive GUI any changes in configuration can be performed by QA system
departments, improving time-to-market for new products. xDRs filtering and discarding
Validation of xDR data
List of all of the events related to
a chosen discrepancy
Alarm generation and prioritization
Legacy billing Local storage Rating Alarms
file/field level Rating/billing
External BQA „pull”
validations
and billing
comparison
and reports Local storage according to user settings
„push” scripts scripts calculation generation
Discrepancy aggregation
Legacy-rated Legacy-rated
CDR’s
Validated
CDR’s
Bill positions Detected Discrepancy Notification mechanisms
CDR’s and summary differences reports/alarms
On-line testing
Discrepancies statistics, drill-down
reporting engine
Rating & billing
CDR Mediation
Analysing and
External CDR
Verification
File File
sources
engine
engine
CDR storage storage navigation
IN CDR CDR Bills Diff Rep OUT
Mass management of conflicting records
Verification of guiding and invoicing
Figure 1. The revenue assurance process